this is the " WHITE GLOVER DELIVERY " service looks like. My life is busy enough, no I have to arrange for carpet cleaning . They us express trac by the way. be warned that the delivery guys may not any concern about your carpet or anything in your home for that matter. read more

Saatva - another view of the stunning "WHITE GLOVE SERVICE". - Mattresses Near Me - New York, New York

See all

I have been dealing with Saatva since February and have nothing but good things to say about them. William took care of me first and then ASYA really helped me to exchange my mattress for a replacement. She was so personable and helpful and would definitely recommend AYSA in a second. She made the process so easy. William was also very nice. Rosalyn Hochberg read more

I have been saving for a while for a new mattress and after doing all sorts of research, decided on saatva. Ordering was very easy, even though there were a LOT of choices. I chose the classic with semi-firm with a luxury pad. This is the mattress they advertise that the Olympic athletes slept on. I didn't know that when they say these are handmade, they meant per order. They do apparently. I kept an eye on my order status, waiting till it was finished and ready for delivery. This wasn't long, just 2 weeks. I had opted for the white glove delivery which means they would take the old one...which they did. I was ready for the first night sleep. Well, this morning thinking I should have gotten the firm. I had been anxious that it would be too firm when I should have been worried about it being too soft. Sadly, I think it's too soft. It was comfy, just not awfully supportive. Lesson learned, this isn't something you can but online. read more

William the SAATVA representative took my order and in response to my questions and concerns repeatedly reassured that it would take 7-15 days TOPS, with 10 days most likely but no mattress in his long experience ever taking longer than 15. It is now 14 days and I've received an amateurish email from some supposed delivery company. I wouldn't know, because the reply-to field is unavailable for email responses, they don't answer their phone, and their voice mailbox is full. Their email said my delivery is expected to be only 1 week late if nothing else goes wrong since I don't need a COI. Problem? I very explicitly told my William my order *would* need a COI, and that's one of the things that gets filled out in the order. Either he forgot to fill it in while busy wildly misrepresenting the usual delivery time or the delivery company Saatva uses simply ignores this requirement - either way seems unprofessional. Meanwhile, the only possible mode of response the email allows is to click "confirm," and by pressing it you are confirming you do NOT need for a COI! (Ha, I just got a text from them at 3:05 pm with a phone number I can call between 7 am and 3 pm.) SAATVA seems like a company that spends loads of money on search engine marketing and customer service reps who will take your complaints and make you feel heard. So what do you want from your mattress company - a mattress delivered when promised, or lots of emails and a sympathetic ear? If you prefer the latter, believe the hype and order from Saatva read more

The customer service is best in class. From the sales process including random calls to 800 numbers to get info, to then visiting the showroom in New York City and working with Asya, to the delivery of the bed and mattress, it was all seamless. Asya is extremely helpful, responsive and customer focused; she addresses ongoing questions before and after the mattress is delivered. The delivery was supervised by Cody in Norwalk, CT and he was a great communicator and facilitator. The men who delivered the mattress were most efficient. I couldn't have asked for a better experience. read more

I had a great experience with Angelique at the Flatiron store last week. She was incredibly knowledgeable about all the Saatva mattresses I asked about, she answered all of my questions in a clear and concise manner, and was able to make a price adjustment with no issues when I told her about a discount that I had. She was also very knowledgeable about return, exchange, and delivery policies. I look forward to receiving my mattress in a few weeks. I've had an excellent experience so far. Thank you Saatva Flatiron and Angelique! read more

I ordered a mattress from Saatva about a month ago. The mattress was not cheap, but I wanted to give it a try, and they boast about their "White Glove Service". I received a text from Saatva on September 25 for an installation scheduled for September 30. On September 29th at 12:25 p.m., I was informed that the mattress would be installed at 9 a.m. I told them I have had a doctor's appointment scheduled on this day for a month. I am free starting at 9:45 am for the rest of the day. I was told the installers are expected to arrive at 9:18 am, and this can not be changed unless we change the installation date. I said, 'Okay, then let's change it.' They said, 'How about Friday, October 3rd?' I asked for a time frame and was told they could not provide one until early in the afternoon of October 2nd. I explained I am a real estate agent and I am flexible because I can't cancel my entire day to be on stand by for a mattress. I asked if they could please provide a 48-hour time frame in advance. I was told that it is not possible. If I want the mattress, I need to be available all day. Really??? $5,000 for a mattress, and I have to put my entire day on hold to accommodate you. No, thank you, Saatva. You can keep your mattress. Helix said they will gladly take my money and accommodate me. I give this company zero stars. Side note.. I have never written a review on anything in my life, and I am 54 years old. I am only doing this to prevent anyone else from going through the heartache I just experienced with their customer service. Avoid this company unless you have no other options. read more

My wife and I visited the store on Broadway and 20th street in Manhattan. We went there because of all the great reviews. Practically every mattress we tried felt we were lying on a sponge. We went back to Macy's and got a traditional mattress from a a well established company. read more

The customer service is best in class. From the sales process with Asya while visiting the midtown NYC showroom to the delivery of the mattress, it was all seamless. Asya is extremely responsive and customer focused and sticks with you before and after mattress delivery, addressing all concerns. Cody, the delivery supervisor was great in communicating with me during the 24 hours before the mattress was delivered. The delivery guys were quick and efficient. Great experience. read more

We bought the split king Solaire and it was delivered a week ago. The guys who set it up left the air chambers filling and went on their way. it soon became clear that one side was not filling. We called the guys back, and they claimed to have no working knowledge of why one side would not fill. So they apparently do delivery but not really installation, which is a big problem. My husband took the mattress apart and found by trial and error that one hose had been hooked up backwards at the factory. We fixed that. But then the pump kept running all night on that side of the bed to keep the mattress full. My husband called and was sent a list of DIY fixes by email. This morning I woke up to find my side of the mattress was totally deflated. All the air had leaked out overnight. We called tech support, and they said they could get the delivery guys back out. I told them the delivery guys were not helpful. They said it's doubtful that anyone with any knowledge can come out today. They will mail us a part to see if it works. They cannot possibly overnight it, and we will have to schedule a tech visit. No one knows how long that will take. Did I mention we waited 8 weeks to get this mattress delivered? Also they have no showroom in Atlanta, so we could not go test the mattress before buying. read more

I want to thank you for honoring your warranty. Your mattresses did not work out for my wife and I. We bought the Saatva Classic Cal-King and when that didn't work out we upgraded to the Loom and Leaf. When that didn't work out the warranty was honored without question. We received our refund as promised within the time frame provided by customer service . Refreshing! Thank you again, Tom and Khannanut read more

If you've seen the links to Saatava mattresses online and they sure look like a good deal. So good, I even ordered a king sized mattress to be delivered to my house. The warranty looks good and the free try out for like 4 months is even better. You don't like it? They come get it and you're out nothing. The ordering process is easy, as was the delivery. They took away the old mattress and we had a nice new mattress. All was well for about a month or 2. Then the sagging started with a body impression area on each side of the bed. The big thing was, it developed what is know as the "Kings Ridge" which is a high ridge right down the middle of the mattress between where you and the other person sleeps. Imagine a "TENT" , that's what the shape of the mattress had gotten to. See pics. So, Saatava was called and said Oh my, that's not good, we'll send out another mattress. OK, so a new mattress arrives in about a week. About a month or 2 later , same thing happens! There's just something wrong with these beds! Calling Saatva, they said, we already sent out one mattress, so they'll only replace this one for a discounted price. OK, one more time. I figure at least I'll get the mattress at a discount if this one still doesn't work out. Nope, after some time, still deforming like a tent! That's it, 3 strikes you're out! Lessen learned, stay away from these internet mattress companies. In the short term might look good, but it's not a good deal really. I'm spending more and getting a regular mattress with a real brand name from a real mattress store that has a 10 year warranty on it. It sags over 1 1/2 inches, you get a new mattress, for FREE! read more

See all

This is about Saatva delivery, not the mattress itself. Customer service is the worst I've encountered in a long time. I bought the mattress at the Philly store on March 24. I got a text on March 29 saying "your mattress is being crafted!" Great so far. There is no info of how to schedule deliver. I call. they say I will hear something after April 1. I get a text on Sunday at 7:35 pm that my mattress is being delivered the next morning. 14. hours' notice! I do NOT confirm. I send an email. I call the delivery company-- leave a voice mail. I call Saatva and speak to woman named Bailey. She assured me she would take care of it. But sure enough, the mattress was on the truck being delivered this morning. Inexcusable. I wonder if anyone from the company will reach out. If not, I'm cancelling that $2k order. read more

This is for the SAATVA showroom on 893 Broadway. A great experience all the way . Our salesperson Tar was super helpful. We picked out our mattress and pillows after trying out everything. . The delivery was amazing too . We had tracking so we knew when we would receive delivery. Best part we love the mattress and the pillows!!! Highly recommend. read more

Went to the Saatva site to take advantage of their Memorial Day Sale. Clicked on the "Memorial Day Sale" link at the top and...the prices were exactly the same as usual. Disappointing. Went with a Leesa mattress instead. Bummer. read more

I purchased a Saavta Queen Latex Hybrid and Foundation from the Saavta Store on 3 Avenue in New York City. The team at Saavta is excellent. Jacob, Camilla and Alex assisted me and made it a great experience . Alex especially helped me with decisions and with the purchase. The products are first class and beautiful quality. Alex arranged free White Glove Delivery and free removal of the old mattress and box spring. I rate the delivery excellent as well. K&B Quality Service Inc sent 2 great guys who did a fantastic job. Carlos and Ramos and they were expert at the service. Highly commend all --- great experience!! 5+++ Stars read more

See all

I purchased a Saatva (Queen) "Luxury Cooling Graphite Topper" based on reviews. I paid Saatva $478.38 expecting a clean, quality product and delivery within 5-8 business days. 12 days after placing my order the box arrived open, resealed, with parts of the fabric exposed to the elements. Upon opening the box I found that the item had been removed from the plastic and stuffed halfway back in. The end that was open had debris and a strand of hair on it. Disgusting from a company that claims to be selling a luxury product with the highest health and safety standards. Their customer service rep, Myell, was kind enough to send me a replacement at no cost. I expected this to resolve things, but the replacement showed up in worse condition than the first. I have photos to support both claims. It was clearly open and re-taped just like the last one, with the mattress topper fabric exposed to the elements. I'm under the assumption that this is a common problem for Saatva, since it's happened to me twice. (I have photos to support both deliveries.) After nearly 3 weeks, 10+ emails back and forth with Myell at customer service, and multiple phone calls / voicemails, I just want this put behind me. It has been an inconvenience of my time and energy. I don't want to purchase a box to somehow stuff this queen size topper and ship back to them. I've been offered $50 credit, but don't want to accept that as a resolutiion at this point. read more

See all

I purchased a Saatva firm mattress and two months later the mattress was very soft and uncomfortable - my back developed a nerve issue. I called Saatva and was told I needed to rotate the mattress. 2 months later???? Another sales person at Saatva told me the mattress was obviously defective and they will replace it. We got a second mattress which is a totally different mattress than the one we originally purchased. It got soft immediately - it pretty much feels like a used, old mattress. very very uncomfortable! Saatva customer service tries to be accommodating however quality control does not exist. We would not buy or recommend Saatva mattress to anyone. read more

We tried Saatva organic mattresses. Had to return both of them. We were very disappointed and especially since they took our old mattress away with the first order. Both mattresses had a chemical smell that was strong. After stripping it every day and running a fan on it with the glass doors open in a large bedroom, it was still too much for me to sleep on. My spouse was able to barely handle it and got a head ache. After 2 weeks of daily airing it out, I tried to sleep on the first one, and it became apparent my body didn't like it. My breathing was affected. So called Saatva and they were nice and sent another mattress to us. This one was a little better, but we aired it out etc. After a few weeks I tried the 2nd mattress and had the same reaction. I don't have or use an inhaler, but I wish I had one that night. I have never had a reaction like this. I am healthy, fit and in my 60s. We bought another organic mattress from P.B. in CA and haven't had a problem. So far so good. read more

YOU'VE BEEN WARNED!!! This company is shady. I purchased a California King from them many years and went back for an adjustable base, thinking they were a good company boy was I wrong! ACT ONE: When the adjustable base arrived at my house the first time, they delivered an outdated base. The remotes had stickers on them for Christ's sake! I immediately inquired and told the delivery folks I had the wrong item. They said they couldn't load it back on the truck (there was a language barrier so I decided to call and deal with it on the back end). The person on the phone told me I was mistaken and that I had the correct base, despite having video and pictures that showed the remote was wrong and the color of the bed was wrong. Finally I got in touch with a manager (only after posting negative reviews on their website about the product and experience). They finally agreed to give me the model but ONLY if I would remove my comment. ACT TWO: Now, only 9-months later the bed has completely stopped working. I called and they said it will be a two week wait for the base to serviced. They offered a $100 check for "my troubles". So now, I'm supposed to not sleep for 2-weeks because of a frame that costs over $2,000! I guess you have be a social media influencer to get good service out of them! I will also be posting this review on their website as well. HORRIBLE, HORRIBLE, HORRIBLE COMPANY! DO NOT BUY FROM THEM! Consider Cloverlane or Avocado as alternatives. My sister recently purchased from Cloverlane and their mattress while slightly more is significantly better in comfort. I also stayed at an AirBNB with an Avocado mattress and that was also, way better quality and comfort. BUYERS BEWARE! read more

If you're looking for a mattress don't hesitate!! You can't go wrong with Saatva. They stand behind their products and go the extra mile for their customers. You won't be disappointed!! I wanted to reach out and express my gratitude to Jennifer and her outstanding service. She is an incredible reflection of Saatva and creates unmatched customer loyalty. I've had the pleasure of working with her twice and both times she exceeded all of my expectations. She's responsive, listens and really works to address any issues. I wish every company or purchase was easy to deal with but Jennifer really goes above and beyond and we are forever grateful. And forever Saatva customers and testimonials!! Please share our appreciation with her and thank you for creating a company that has such incredible staff and stands behind their products and customers. read more

We ordered a mattress (in stock) and a bed frame (in stock) 4 months ago. The excuses we have heard for why we are still waiting are both numerous and incredulous. "It was damaged in shipment" and "Yes, it was supposed to be available but that was a clerical error" and on and on. I don't see this place in existence for long. It's one thing to make mistakes, another entirely to lie about things. No photos to add. No merchandise. read more

I schlepped from Westchester to try a mattress here, only to be served by a brassy bewigged broad who was rude enough to make me turn heel and head to a competitor. Props to David, the only civil person working there. The bearded guy at the front pulpit did little to assuage my discontent, but cheerily greeted the two women after me. Selective service doesn't cut it. I'll be buying from Wright, even if their prices are higher. read more

My experience with Saatva has to be one of the best experiences sustomer service wise I have had in a long time! They took the time to understand my concerns, address my needs and make sure to help us with a replacement mattress under our warranty with no issues. I love our Saatva mattress and the pillow. read more

miserable customer service. miserable miserable miserable miserable. they give you such a runa round. way way overpriced

Got my Saatva in 2020. At first it was great! Slept well and woke up refreshed. About 3 years later my back and hips ache and I wake up feeling extremely tired. Looking for another mattress. read more

Review updated and upgraded because refund finally came through 4 months after the return. I must say that the customer service department for this company were very communicative, responsive. and tried to be of help fixing the issue. Also both the delivery and return process for this mattress went smoothly and efficiently. read more

Christmas came early for me after speaking with Rusty. I have never had such a quick and positive customer service call in my life! You can publish that! I am blown away with the service and customer attention, so much that I feel like I have to figure out how to love my bed or trade it for another Saatva bed! You have earned a customer for life! Absolutely amazing! I can't thank you enough. I only wish I would have reached out sooner! read more

I did alot of research for mattresses with a great warranty, THEN, 2 1/2 years later it is sagging and I only weigh 170, They wanna make me pay $148 to repair and it will be gone for 2 weeks, my original warranty stated free replacement.... VERY UPSET, Hate when companies LIE to you just for a sale... other than the sagging I Love the Mattress, the chat representative was so SLOW at replying, and basically told me either $148 and two weeks wait, or 40% off for a new one.... WHAT A SCAM read more

There's a lot of hype about Saatva mattresses online. I bought one and had to return it. There was some material/chemical treatment on the top of the bed that made my skin itch and burn. If you go to their website, you'll see alot of 5 star reviews. I wrote an honest, negative review on their website and they didn't post it. Be careful of Saatva. They seem kind of sketchy. Just my 2 cents. read more

Working with Saatva was a great experience. Everyone from the first phone call to the team that delivered our mattresses was friendly and helpful. THey stand behind their products. When the taller boxspring did not align with my new bed, they replaced it with the shorter one no problem. Buying mattresses online can feel so dicey but this company will be there to help you start to finish. read more

"Just wanted to let you know that besides being pleased with your mattress we are so impressed with your amazing customer service. Everyone we have spoken to is knowledgeable and professional and gets the questions answered. We think they all go above and beyond and we appreciate it!" read more

From the minute I stepped in the store I was treated quickly, with knowledge and patience. I bought a king sized mattress and foundation so the total height of my bed was lower and since their last day of the sale was in that day I got a good price for those items and two large king pillows for against my headboard as well as a new mattress pad and sheets. If that weren't good enough, the delivery process from the messages I received periodically about the delivery date and the actual set up (today) exceeded my expectations of anyone. They were quick, very pleasant, accommodating and just a pleasure. I wish I could remember my salesman's name- he started it all with his lovely manner and know how. Thank you everyone. read more

We are truly happy and sleeping in comfort on our new Saatva mattress. Great customer service!

"We had to replace our way worn-out king a few months ago... it was very nice originally, but after TWELVE YEARS... ugh. Ha ha. When it came time to find its replacement we did piles of online research and based on the non-paid for reviews, we went with a Saatva, and we're sleeping like rocks. REM sleep has really improved. We bought a King Classic Luxury Firm from numerous recommendations online from unpaid reviewers... compared to our very squishy, quicksand mattress it replaced, it initially felt like a piece of plywood, but we adjusted quickly, and frankly, the proof was in our quality of sleep. We may add a pad at some point, but we'll never go back to the drowning feeling. read more

I am a huge fan of Saatva - bought sheet sets and pillow cases recently. So comfortable. Beautifully wrapped when delivered. Great customer service! read more

Great customer service - you always speak to a live person. Saatva keeps you informed of the progress of your order from beginning to end. I have been a Saatva customer for many years and have recommended them to my family and friends who are equally satisfied. Thank you Saatva for many comfortable and restful night's sleep! read more

Not only are these truly the best mattresses you can buy- but even better than that, is their customer service. Fast, kind, and beyond helpful. Delivery is so seamless and just overall, if there is one brand you are seeking to find reliable service and amazing sleep, Saatva is for you! Customer for life. read more

Its ok not all that special. And kind of expensive for what you get. I got the organic Latex Hybrid. I had a beautyrest elite for 10 years and it was getting old. after reading all the reviews I bought it. It feels good but its not all that! My beautyrest elite was a little better actually and a lot cheaper. They dont make them anymore and for $100 they will take this one back then I would have to buy a different brand! I will live with it. Its ok, but not all that special for the cost find something else just as comfortable. They have a good PR dept. so I fell for all their B.S. If you want a organic made in america and that junk go for it. I drive foreign cars because their the best in the world Lexus or BMW's, so I dont care about where it was made as long as they're problem free, and as far organic you're not going to put it in your mouth and eat it are you? so who cares The new generation of kids; gen Z or X or whatever they might care, so go for it, if it makes you feel patriotic. read more

We bought a Saatva classic mattress, queen size and luxury firm, a year ago. While the mattress was quite comfortable, it developed a "sag" on one side of the mattress. It also did not fit correctly within the frame. While we were just past the 365 day home trial period, they replaced the mattress using the warranty. It fit perfectly in the frame and there is no sag. The customer service representative was very helpful and responsive. read more