Shopping at Craig's is an experience. A very New York City experience…read more Having previously purchased a mattress online and having to return it because I hated it, I didn't want to go through that experience again. I stopped by a few mattress shops in the city, but they were very small and many just carried the major online brands that were non-traditional mattresses (memory foam, no coils). A google search brought me to Craig's: a lot of glowing Yelp reviews, Google reviews, and a New Yorker article describing this "speakeasy" mattress shop. Given that Craig's is located right by my office, I made an appointment online. As others have mentioned, be prepared that Craig's is located on the second floor of an office building and that your appointment will be 1:1. Craig will ask you what kind of mattress you like, cut a piece of cloth for you, and place it on various mattresses as you try them. You never feel rushed or pressured. He IS chatty, so be prepared for that too. I tried many mattresses and ultimately found a mattress that I liked and placed an order (the first one that he showed me!). Fast forward to the day before delivery. I had told Craig I was moving in the morning and would need the mattress to come after noon, but when I got my delivery window it was the first one in the morning. He called the delivery company and they wanted to schedule it for the evening, but he correctly pointed out that because I was in a doorman building they might not let the delivery people up in the evening. He gave me two options: he would go meet them at my building in the morning and let them in OR he would come in the evening and help bring it up to my apartment if they wouldn't let the delivery people up. What? This is a crazy level of service. He also must have spent an hour on the phone between talking to me and the delivery company trying to figure this all out. It turned out my building was able to let them in without Craig being present, but his wilingness to go so far and beyond will not be forgotten by me!

My husband and I found Craig on the web and wandered into his store in an office building on west…read more38th street one rainy friday afternoon. Craig spent a lot of time with us and gave us the opportunity to try out different beds. We found a bed we liked and told him that we were going to go comparison shopping before making a decision. He advised us to go to Macy's which has the best selection. He never pressured us to buy. We did go to Macy's plus one other store but ultimately decided that Craig had the best bed for the best price. We appreciated the time he took and the no-pressure approach. We now have our new bed and are totally thrilled with it. I highly recommend Craig as he knows his stuff and gives you the time and space to comfortably come to a decision.

If you ever stop by here, please ask for Ruveena. My wife and I thought we were gonna take days to…read morelook for a mattress, but Ruveena helped us picked it right there on the spot. She somehow JUST started working there when we've went. On top of that, she got us 2 free pillows and discounts just because. Again, ask for RUVEENA.

Jerome was super knowledgeable about mattresses and helped me pick the best one for me. Really easy…read moreprocess and great pricing

Great selection of bedding products in fabulous muted colors…read more Sales Associate Maci was very, very helpful.

They didn't have the very specific type of mattress I was looking for but the services was 10/10,…read moresuper friendly and helpful store associate walked me through all their products, not push at all and no sales pressure. The other guy even made me an espresso if I'm ever in the market for more home goods definitely coming back here

Had a great experience at the mattress firm! I went in to just look at beds and got an awesome deal…read moreon a bed and box spring. The sales rep was more than well knowledgeable on all the products in store and even offered me water after staying in the store so long. I never thought shopping for a mattress would be so fun, it really was a great experience all around. I think I payed down on every bed in the store until I found a great balance on one.

This store just moved to 3rd Avenue, and it is a great space. Andrew was extremely helpful as we…read morewere in the market for two new mattresses. He really took his time with us and answered all of our questions. I did not feel as though he was pushing us to go in one direction or another. I was also impressed with his level of knowledge. Finally, we got to take advantage of the 4th of July sale which was a nice surprise as well. Definitely recommend.

When we needed a murphy bed for the basement, we contacted a big box retailer with an orange logo…read more Big mistake! They had one person sell the bed, another take measurements and a third do the installation. The salesperson sent the wrong info to the measurements person; the measurements person didn't measure things properly; and the installer showed up alone; he couldn't get down the basement steps. We should have started with Hide N Go. After the failed installation with that other company, we found Murphy Bed Mike. It was easy to schedule an appointment with him for his NYC location. He met with us, patiently reviewed our needs, understood the issue with had with a tight space to get to the basement, and showed us what we needed. No high pressure tactics, no upsell, simply a friendly consultative review. Mike stayed in touch with us with good communication while we waiting a few weeks for delivery. He was flexible with scheduling installation and he installed it personally (with help). The murphy bed fits out old basement perfectly, while the mattress is comfortable and convenient. Highly recommend.

From buying my new Murphy bed to installation this was a fantastic and stress free experience. Mike…read morewas early for our scheduled appointment, honest about the product, and patient with all my questions. We scheduled the delivery date at the appointment meeting for one week later. The day before delivery Mike text confirmation for the delivery window and was on time that day. Mike and his assistant were careful and respectful of my space during installation. They cleaned up all of the boxes and made sure everything was left in good condition. After installation, they checked that everything was attached safely and properly and ensured that the bed was ready for overnight guests.

My experience with Sleep Studio a few years ago was fabulous. Their products and customer service…read morewere wonderful. I would recommend them very highly.

Stopped by sleepare today and wow the workers are absolutely great and i tried out the helix beds…read moreand they're so incredibly comfortable and my sales associate explained each mattress throughly.

Abdel was amazing!!! I came to Sleepare to try different online mattresses because I was…read moreoverwhelmed with so many reviews online. They have quite a selection of beds and entire store is clean, organized and very cozy. Our sales rep Abdel took his time and explained every bed and helped us choose the best one for us! They also match and give bigger discount on their beds and pillows. I highly recommend Sleepare! Literally the best mattress store in NYC!

If you are in the market to purchase a new organic mattress, pillows, and/or bedding, make sure to…read morestop into The Clean Bedroom in NYC. Soup to nuts, they will have all your organic bedding needs covered. I have been a customer since 2011, and they have always gone above and beyond for me. Most recently, when I logged onto their chat option via their website, I met Roger, who set me up with a time to stop into the showroom and try out some products. Roger was very patient and helpful with my many questions, as well as accommodating to me with a couple minor customer issues I had run into along the way. Initially I had planned to purchase the same brand mattress that I currently had, except in a king size instead of queen. Roger was not pushy at all, but candidly informative when he compared the two latex brands I was considering. Thankfully, he pointed me in the direction of the Obasan brand, which is a step up from the latex brand I was sleeping on before I came into the showroom. I am so grateful to Roger because i am in love with my new Obasan! It is truly the cream of the crop in organic latex bedding, and I plan to be an Obasan customer for life. But enough of my review. Go see Roger at TCB! He will find the perfect mattress for your body and sleep needs, and help you to achieve the best sleep of your life!

very unhappy with my purchase, I bought iver $500 dollars worth if items and two days later they…read morewent on sale for 10% off, I called and asked may I please have yhe sale price. They sair no that I could return my used pillows and buy them again. I askee did they know there would be a sale starting in two days they said they never are awaew of when there will be sales which cannot be true, dont they've have to plan for their sales. I'm pretty disappointed they couldnt just give me the sale price it was very stuck up of them. They are closing locations and I can see why, they don't try to help or retain customers

I have been dealing with Saatva since February and have nothing but good things to say about them…read more William took care of me first and then ASYA really helped me to exchange my mattress for a replacement. She was so personable and helpful and would definitely recommend AYSA in a second. She made the process so easy. William was also very nice. Rosalyn Hochberg

this is the " WHITE GLOVER DELIVERY " service looks like. My…read morelife is busy enough, no I have to arrange for carpet cleaning . They us express trac by the way. be warned that the delivery guys may not any concern about your carpet or anything in your home for that matter.

Lalita and Anthony made my purchase perfect! They teamed up together on a slow afternoon to ensure…read morethat I made the right decision. Anthony took extra care to ensure my comfort - even going so far as to "reproduce" my current bedding setting and compare with everything comparable in store. He found the most similar pillow as well and made sure to bring it to each bed that I tested out. He never rushed me and made sure to understand my needs. Even after this however, I hadn't found a single mattress that felt comfortable. In hindsight, this was a blessing - I would have made a mistake purchasing online. Hey, mattresses are just something that you need to test in person! Enter Lalita. She matched my energy, attitude, and spoke directly to my pain points. By informing me of their clearance program, Lalita found a way to get my ideal bed into my budget. I was impressed by her overall knowledge - including letting me know which brands had shipment delays and educating me about the difference between the foam density used across brands over the past few years. It's been a long time since I've met a sales associate the "got me" as well as she did. Her knowledge convinced me to purchase a bed on the spot! I felt comfortable and knew that she had my budget and needs in mind throughout the conversation. Lalita helped me navigate a seemingly hopeless process! Whilst Anthony entered my details, she even demonstrated an incredible flexible frame option that elevated the mattress to alleviate back pain, stress in the neck, and make breathing easier at night! Do yourself a favor and visit this location in person to find your optimal mattress. Speak to Lalita & Anthony about your pain points, sleep needs, and ideal setup. They will do everything possible to find you the perfect mattress and ensure that you rest easy every night, ready to attack the day ahead! What a wonderful experience! Highly recommend purchasing from this store!

Somewhat limited selection, and overpriced compared to what I have seen elsewhere (the salesperson…read morerevealed to me that the store makes a 45% margin on top of whatever margin the mattress company makes). Also pretty dirty and not that COVID safe. Salesperson (I won't name him as to not make it personal) was quite un-knowledgeable and untrained...tried to just follow these annoying steps from his ipad that wasn't really working. He also asked me personal questions about my ethnicity, which I found offensive. I was told they could deliver on a Friday, and once I placed the order, was told that was no longer available and would come Saturday. When I had to reschedule due to my building not taking deliveries, it took no less than 8 interactions to successfully reschedule. And I am still waiting for a COI that hasn't come. All around terrible experience soup to nuts, but I was in a jam and had limited time in NY to find a mattress, so they got my money anyway.