My husband and I found Craig on the web and wandered into his store in an office building on west…read more38th street one rainy friday afternoon. Craig spent a lot of time with us and gave us the opportunity to try out different beds. We found a bed we liked and told him that we were going to go comparison shopping before making a decision. He advised us to go to Macy's which has the best selection. He never pressured us to buy. We did go to Macy's plus one other store but ultimately decided that Craig had the best bed for the best price. We appreciated the time he took and the no-pressure approach. We now have our new bed and are totally thrilled with it. I highly recommend Craig as he knows his stuff and gives you the time and space to comfortably come to a decision.

Craig seems like a nice enough guy and he let me in without a prior appointment which was great for…read moreme, but the mattress he recommended was too soft for my body type. Woke up with worsening aches and pains after trying out the mattress (Summer field Ariel) for a 4 month period to REALLY BREAK it in, just didn't work for me. Thank you to Craig regardless because he let me return the mattress past the expiration date and was straight up with me. WOULD reccommend since he helped me out with that and gave me suggestions!! THANKS again Craig!

The Sleep Loft ended up being the right decision and was by far the best experience I have had…read morepurchasing a bed. The credit goes to Jerome who helped us pick the perfect bed that was affordable and was also set up within days (impressive considering there was a snowstorm the weekend of our delivery) with the white glove service; all included in the final price. Jerome took the time to listen to our issues with our previous bed and gave us the chance to try just about every bed they had in the showroom. I am pleasantly surprised with our new bed and so far am getting better sleep than I have in years. A sincere thank you from us and we highly recommend The Sleep Loft!

It takes a lot for me to leave a review, but this store has truly pushed me beyond my tipping…read morepoint. Upon purchasing our mattress, we were told by the salesman Jerome, that their mattresses are typically delivered within 1-2 days. (I have since read other reviews with this same issue so realize he was lying to me from the start). As of this time, it has been three weeks, countless hours of calling and waiting on long holds, nearly a dozen emails... and still, no mattress. Not even a scheduled date for delivery. Will I ever receive it? Who knows. I have a herniated disc, and was advised by my doctor to get a firm bed as soon as possible. Had I been told the honest truth that it would be likely over a month (longer?) before receiving the mattress, I would have gone elsewhere. This review is now an act of desperation in the hopes that it will motivate them to stop giving me the run around and actually deliver my purchased mattress. Go elsewhere if you can.

Great selection of bedding products in fabulous muted colors…read more Sales Associate Maci was very, very helpful.

They didn't have the very specific type of mattress I was looking for but the services was 10/10,…read moresuper friendly and helpful store associate walked me through all their products, not push at all and no sales pressure. The other guy even made me an espresso if I'm ever in the market for more home goods definitely coming back here

Had a great experience at the mattress firm! I went in to just look at beds and got an awesome deal…read moreon a bed and box spring. The sales rep was more than well knowledgeable on all the products in store and even offered me water after staying in the store so long. I never thought shopping for a mattress would be so fun, it really was a great experience all around. I think I payed down on every bed in the store until I found a great balance on one.

This store just moved to 3rd Avenue, and it is a great space. Andrew was extremely helpful as we…read morewere in the market for two new mattresses. He really took his time with us and answered all of our questions. I did not feel as though he was pushing us to go in one direction or another. I was also impressed with his level of knowledge. Finally, we got to take advantage of the 4th of July sale which was a nice surprise as well. Definitely recommend.

When we needed a murphy bed for the basement, we contacted a big box retailer with an orange logo…read more Big mistake! They had one person sell the bed, another take measurements and a third do the installation. The salesperson sent the wrong info to the measurements person; the measurements person didn't measure things properly; and the installer showed up alone; he couldn't get down the basement steps. We should have started with Hide N Go. After the failed installation with that other company, we found Murphy Bed Mike. It was easy to schedule an appointment with him for his NYC location. He met with us, patiently reviewed our needs, understood the issue with had with a tight space to get to the basement, and showed us what we needed. No high pressure tactics, no upsell, simply a friendly consultative review. Mike stayed in touch with us with good communication while we waiting a few weeks for delivery. He was flexible with scheduling installation and he installed it personally (with help). The murphy bed fits out old basement perfectly, while the mattress is comfortable and convenient. Highly recommend.

From buying my new Murphy bed to installation this was a fantastic and stress free experience. Mike…read morewas early for our scheduled appointment, honest about the product, and patient with all my questions. We scheduled the delivery date at the appointment meeting for one week later. The day before delivery Mike text confirmation for the delivery window and was on time that day. Mike and his assistant were careful and respectful of my space during installation. They cleaned up all of the boxes and made sure everything was left in good condition. After installation, they checked that everything was attached safely and properly and ensured that the bed was ready for overnight guests.

Abdel was amazing!!! I came to Sleepare to try different online mattresses because I was…read moreoverwhelmed with so many reviews online. They have quite a selection of beds and entire store is clean, organized and very cozy. Our sales rep Abdel took his time and explained every bed and helped us choose the best one for us! They also match and give bigger discount on their beds and pillows. I highly recommend Sleepare! Literally the best mattress store in NYC!

TLDR: BEWARE!!!!! Sleepare lied to our faces about their return and exchange policy. Eventually,…read morethey refused to honor the return they promised us, and forced us to exchange, so we were able to recover most but not all of our money. This company is made up of snakes. DO NOT SHOP HERE. Do not trust anything they say to you verbally. We even had in writing the terms, and they used the ambiguous use of a COMMA to deny our refund. Full Story: - We were extremely upfront that we were looking for a new mattress because we were returning a TempurPedic mattress due to the fact that their exchange policy was one exchange and then you're stuck with the mattress, and we were uncertain about what to exchange for. So, we were looking outside TempurPedic, and we asked what was Sleepare's policy? - We were also up front that my husband has a terrible back and there was a real possibility nothing in their store would work for us, so if their return/exchange policy was not generous, we would not buy there. - Fazi at the store told us that we could return for ANY REASON within 150 days, and we could exchange as many times as we wanted, and return after that if nothing worked. - We got this in writing before purchasing, but we did not catch the ambiguous "or" language around return OR exchange. We were verbally promised that we could exchange and THEN return, repeatedly. - We exchanged just the top part of our Helix mattress for a firmer part. - First, the company tried to say that we were not entitled to a refund at all, but we had in writing that we were promised a FULL refund. - Then, the company acknowledged that we had that in writing, so they decided just switching the top piece of the mattress was an exchange, and therefore we had scuttled our chance to return for a refund. - Finally they agreed to let us exchange for any mattress in the store, as if they were doing us a favor, when they were actually not keeping THEIR word about their own policy. - We were able to exchange for a cheaper mattress, but we did not recover all our money doing so. - Once we started asking about the refund, they went from friendly and communicative to MIA and it took from August through NOVEMBER to get it "resolved." - By the way I was pregnant while we were purchasing this mattress and feeling extremely unwell, so it was a huge burden to deal with all the logistics fighting them. DO NOT TRUST THIS COMPANY. THEY ARE ASSHOLES.

If you are in the market to purchase a new organic mattress, pillows, and/or bedding, make sure to…read morestop into The Clean Bedroom in NYC. Soup to nuts, they will have all your organic bedding needs covered. I have been a customer since 2011, and they have always gone above and beyond for me. Most recently, when I logged onto their chat option via their website, I met Roger, who set me up with a time to stop into the showroom and try out some products. Roger was very patient and helpful with my many questions, as well as accommodating to me with a couple minor customer issues I had run into along the way. Initially I had planned to purchase the same brand mattress that I currently had, except in a king size instead of queen. Roger was not pushy at all, but candidly informative when he compared the two latex brands I was considering. Thankfully, he pointed me in the direction of the Obasan brand, which is a step up from the latex brand I was sleeping on before I came into the showroom. I am so grateful to Roger because i am in love with my new Obasan! It is truly the cream of the crop in organic latex bedding, and I plan to be an Obasan customer for life. But enough of my review. Go see Roger at TCB! He will find the perfect mattress for your body and sleep needs, and help you to achieve the best sleep of your life!

very unhappy with my purchase, I bought iver $500 dollars worth if items and two days later they…read morewent on sale for 10% off, I called and asked may I please have yhe sale price. They sair no that I could return my used pillows and buy them again. I askee did they know there would be a sale starting in two days they said they never are awaew of when there will be sales which cannot be true, dont they've have to plan for their sales. I'm pretty disappointed they couldnt just give me the sale price it was very stuck up of them. They are closing locations and I can see why, they don't try to help or retain customers

I have been saving for a while for a new mattress and after doing all sorts of research, decided on…read moresaatva. Ordering was very easy, even though there were a LOT of choices. I chose the classic with semi-firm with a luxury pad. This is the mattress they advertise that the Olympic athletes slept on. I didn't know that when they say these are handmade, they meant per order. They do apparently. I kept an eye on my order status, waiting till it was finished and ready for delivery. This wasn't long, just 2 weeks. I had opted for the white glove delivery which means they would take the old one...which they did. I was ready for the first night sleep. Well, this morning thinking I should have gotten the firm. I had been anxious that it would be too firm when I should have been worried about it being too soft. Sadly, I think it's too soft. It was comfy, just not awfully supportive. Lesson learned, this isn't something you can but online.

The customer service is best in class. From the sales process including random calls to 800…read morenumbers to get info, to then visiting the showroom in New York City and working with Asya, to the delivery of the bed and mattress, it was all seamless. Asya is extremely helpful, responsive and customer focused; she addresses ongoing questions before and after the mattress is delivered. The delivery was supervised by Cody in Norwalk, CT and he was a great communicator and facilitator. The men who delivered the mattress were most efficient. I couldn't have asked for a better experience.

Lalita and Anthony made my purchase perfect! They teamed up together on a slow afternoon to ensure…read morethat I made the right decision. Anthony took extra care to ensure my comfort - even going so far as to "reproduce" my current bedding setting and compare with everything comparable in store. He found the most similar pillow as well and made sure to bring it to each bed that I tested out. He never rushed me and made sure to understand my needs. Even after this however, I hadn't found a single mattress that felt comfortable. In hindsight, this was a blessing - I would have made a mistake purchasing online. Hey, mattresses are just something that you need to test in person! Enter Lalita. She matched my energy, attitude, and spoke directly to my pain points. By informing me of their clearance program, Lalita found a way to get my ideal bed into my budget. I was impressed by her overall knowledge - including letting me know which brands had shipment delays and educating me about the difference between the foam density used across brands over the past few years. It's been a long time since I've met a sales associate the "got me" as well as she did. Her knowledge convinced me to purchase a bed on the spot! I felt comfortable and knew that she had my budget and needs in mind throughout the conversation. Lalita helped me navigate a seemingly hopeless process! Whilst Anthony entered my details, she even demonstrated an incredible flexible frame option that elevated the mattress to alleviate back pain, stress in the neck, and make breathing easier at night! Do yourself a favor and visit this location in person to find your optimal mattress. Speak to Lalita & Anthony about your pain points, sleep needs, and ideal setup. They will do everything possible to find you the perfect mattress and ensure that you rest easy every night, ready to attack the day ahead! What a wonderful experience! Highly recommend purchasing from this store!

Somewhat limited selection, and overpriced compared to what I have seen elsewhere (the salesperson…read morerevealed to me that the store makes a 45% margin on top of whatever margin the mattress company makes). Also pretty dirty and not that COVID safe. Salesperson (I won't name him as to not make it personal) was quite un-knowledgeable and untrained...tried to just follow these annoying steps from his ipad that wasn't really working. He also asked me personal questions about my ethnicity, which I found offensive. I was told they could deliver on a Friday, and once I placed the order, was told that was no longer available and would come Saturday. When I had to reschedule due to my building not taking deliveries, it took no less than 8 interactions to successfully reschedule. And I am still waiting for a COI that hasn't come. All around terrible experience soup to nuts, but I was in a jam and had limited time in NY to find a mattress, so they got my money anyway.