Shopping at Craig's is an experience. A very New York City experience…read more Having previously purchased a mattress online and having to return it because I hated it, I didn't want to go through that experience again. I stopped by a few mattress shops in the city, but they were very small and many just carried the major online brands that were non-traditional mattresses (memory foam, no coils). A google search brought me to Craig's: a lot of glowing Yelp reviews, Google reviews, and a New Yorker article describing this "speakeasy" mattress shop. Given that Craig's is located right by my office, I made an appointment online. As others have mentioned, be prepared that Craig's is located on the second floor of an office building and that your appointment will be 1:1. Craig will ask you what kind of mattress you like, cut a piece of cloth for you, and place it on various mattresses as you try them. You never feel rushed or pressured. He IS chatty, so be prepared for that too. I tried many mattresses and ultimately found a mattress that I liked and placed an order (the first one that he showed me!). Fast forward to the day before delivery. I had told Craig I was moving in the morning and would need the mattress to come after noon, but when I got my delivery window it was the first one in the morning. He called the delivery company and they wanted to schedule it for the evening, but he correctly pointed out that because I was in a doorman building they might not let the delivery people up in the evening. He gave me two options: he would go meet them at my building in the morning and let them in OR he would come in the evening and help bring it up to my apartment if they wouldn't let the delivery people up. What? This is a crazy level of service. He also must have spent an hour on the phone between talking to me and the delivery company trying to figure this all out. It turned out my building was able to let them in without Craig being present, but his wilingness to go so far and beyond will not be forgotten by me!

My husband and I found Craig on the web and wandered into his store in an office building on west…read more38th street one rainy friday afternoon. Craig spent a lot of time with us and gave us the opportunity to try out different beds. We found a bed we liked and told him that we were going to go comparison shopping before making a decision. He advised us to go to Macy's which has the best selection. He never pressured us to buy. We did go to Macy's plus one other store but ultimately decided that Craig had the best bed for the best price. We appreciated the time he took and the no-pressure approach. We now have our new bed and are totally thrilled with it. I highly recommend Craig as he knows his stuff and gives you the time and space to comfortably come to a decision.

how is it a bed that is brand new not even a year old yet having issues!!!!!!…read more do not waste your time at mattress firm go elsewhere!!!!!!! on top of everything they are telling me its not covered under the warranty that its normal wear and tear...... not even a year old and its normal???????? again go somewhere else dont waste your time!!!!

Mattress Shopping is an inevitable and miserable experience, so I certainly went into this with…read moredread. I showed up and explained that I had slept on a mattress that I liked (with make/model info), but that the price was strangely low and I was wondering if they could direct me to the higher-end version. This request was ignored, as was my price point. I also explained that I wanted a plush mattress. The sales person proceeded to walk me around and point to all of the plush mattresses. I can read the word "plush" so if you're going to accompany me you need to offer some information or a service that I cannot figure out on my own. Once I narrowed down my choices to a "top 3" list, I began photographing the tags so that I could go home and research them. There seemed to be info missing on the tags (model #) but the salesperson said the tags had all the info, which seemed odd since several of them seemed to have the same names at different prices. I tried to get some clarification, asking "what's the difference between mattress A and mattress B?" The salesperson read the tag to me "well this one has 800 coils, and this one has 900." That is not helpful. Don't just read the tag to me, tell me why I care about 100 extra coils. I understand that they are working off of commission, but there was a clear loss of interest when I said I was going to go home and research them before I made a $1500 purchase. And thank goodness I did, because the one which the salesperson insisted "a lot of people buy this one" had terrible reviews. I don't care how many people buy it, I care how many people still like it after 6 months, 1 year, + later. If I had a good in-store experience, didn't have to do 100% of my own research when I got home, and reviews matched up, I would go back to the store to purchase and get the salesperson the commission they worked for. If all you do is walk me around like a babysitter, point to beds that say "plush," watch me lay on them, and read the tags to me, I don't care about your commission. I will order online. PS the pillows don't appear fresh.

Andres is 100% deserving of why we're scoring Bob's a 5/5. Andres was a the perfect blend of…read morecustomer service. He had the right amount of upsell, he let the products speak for themselves. He listened to what we were looking for and guided us with his knowledge on the products. He didn't need to "sell" as he truly believed in the products and customer care. He had great patience in handling my million questions and he expertly handled every one. We purchased a good amount today. A NICE queen size mattress, power frame, love seat, night stands, and other minor accessories. Final price including warranties and shipping etc was 6k. Yes, that's a lot, but we got ALOT of stuff. Thank you associate Andres and manager Candy for the great shopping experience.

Purchase here at your own risk. We ordered a couch for delivery and they delivered without the back…read morepillows. Went BACK in to report this and they agreed to replace the couch entirely with a similar couch. Came to find out that also was a lie and no order was made there either. Called again and was told they would return the call same day and THAT didn't happen either. We're now sitting here with no resolution and a couch that is missing items. Customer service at this location is horrible and their managers are garbage.

I've had a terrible sleep problems and have gone through 4 different mattresses in a span of 2…read moreyears. I've never gotten better sleep than I currently get on the Tea Leaf Supreme. First, this was by far the best shopping experience I've had in a mattress store. Keetsa has a preset chill simple setup and I was able to get comfortable and literally spend hours trying out the right mattress for me. I ended up going with the most expensive model which was also their softest to me, but still plenty supportive. They gave me up to 90 days to try it, and after just a few nights it was the best sleep I had in years. Just the right combination of soft meets firm. 5 stars for a great shopping experience and quality product. The guys there were friendly and super knowledgeable. Keep up the great work.

Shane O. is an incredible salesman. I heard from several friends how pleased they were with their…read moreKeetsa mattress, so I walked into the store to check it out. Shane was very helpful with all of my questions and went out of his way to explain various product-issues of the Keetsa mattresses. He convinced me in no time to buy a mattress. I received it within a week, and the delivery team set it up quickly and took the old mattress away. For the first time in years, I slept through the night: no backpain and no night-sweats/mattress hot spots anymore.

I've been using these guys for years. What I respect about them is the personal touch - it never…read morefeels like one of those faceless bigwig chains that pump out clientele. Here, you work with someone and they get to know your taste and style. Plus, I also love the variety. They've got styles for the modern purchaser, vintage purchaser, european purchaser, etc etc etc. My taste changes drastically every leap year, so I appreciate that they're always able to match me up with my ever-changing life alterations. Always easy to work with and always reasonable in pricing. Highly recommended!

Not gonna lie, worst furniture ever. Every single piece I bought from them has already broken. I…read moremoved to a new apartment two months ago and bought my living room and bedroom from them. So far everything has broken. I'm not rough and my furniture usually lasts me years never have I ever had furniture turn into trash within the first month. The couch wasn't put together accurately the first time and I had to tell them that they switched the cushion and the back piece, and the two arm rests were also switched sides and are backwards. I was veryyyyy confused. They fixed it but the bottom metal stand of the couch was hanging by a thread and I knew that it won't last from the first minute. I wish everything was cheap at least I wouldn't have been as mad.. - You can look at my Yelp account, this is my first ever negative review. I don't usually like to speak on my negative experiences. But if I had seen this review I wouldn't have bought from here.

If you ever stop by here, please ask for Ruveena. My wife and I thought we were gonna take days to…read morelook for a mattress, but Ruveena helped us picked it right there on the spot. She somehow JUST started working there when we've went. On top of that, she got us 2 free pillows and discounts just because. Again, ask for RUVEENA.

Jerome was super knowledgeable about mattresses and helped me pick the best one for me. Really easy…read moreprocess and great pricing

Absolutely 5 star customer service from beginning to end , I called the store before my arrival and…read moreasked a bunch of questions that were answered by Nnabulhe the same gentleman who greeted me once I got to the store . I explained what I was looking for and also told him I had a specific budget to work on . He took his time to show me many options based on what I explained , once we settled for the one I liked he did his very best to accommodate the budget and delivery time I requested . Everything Elsa's settled within a very reasonable amount of time and I am now just waiting for my delivery on Thursday . Thank you Nnabulhe for the exceptional service you provided , I hope delivery is just as effective and professional .

Attentive and kind service. Fairly good selection. Overall, I think we got a fair deal on a…read moremattress. Also, delivery was excellent. They wore special floor protectors and set up the bed. I wasn't expecting them to set it up. I thought they would just deliver and that would be it. Great experience.

Mariella in Customer Service ably assisted me with an exchange of an internet purchase. She had to…read moreescalate it to store manager David T., who cut through some upper corporate BS and delivered for me! I spent hours yesterday dealing with their Web sales department, and the JC store delivered big! I'd recommend avoiding on line shopping and go direct to the R&F store in JC!

Raymour has a large selection of furniture and I spent a couple thousand dollars there…read more August 2: find significantly cheaper lamp (exact same lamp) on Amazon. Chat with Sales rep, Charlene, and she transfers me to customer service. Chat same details AGAIN and told she contacted direct ship department. I'll be contacted by email with refund details. August 3: receive email that lamp was shipped by FedEx. Call sales, same discussion and he confirms cancellation. He transfers me to customer service and she says she spoke to her manager. I can return my selection (the lamp) using a return FedEx lamp I'll be sent. August 6: lamp arrived, called customer service. "We don't usually provide FedEx return label but I've contacted the Direct Ship department. You should be contacted in a few days about the return." Seriously Raymour!!!! This is how you retain good paying customers in this environment? Frustrating but more disappointing.

If you are in the market to purchase a new organic mattress, pillows, and/or bedding, make sure to…read morestop into The Clean Bedroom in NYC. Soup to nuts, they will have all your organic bedding needs covered. I have been a customer since 2011, and they have always gone above and beyond for me. Most recently, when I logged onto their chat option via their website, I met Roger, who set me up with a time to stop into the showroom and try out some products. Roger was very patient and helpful with my many questions, as well as accommodating to me with a couple minor customer issues I had run into along the way. Initially I had planned to purchase the same brand mattress that I currently had, except in a king size instead of queen. Roger was not pushy at all, but candidly informative when he compared the two latex brands I was considering. Thankfully, he pointed me in the direction of the Obasan brand, which is a step up from the latex brand I was sleeping on before I came into the showroom. I am so grateful to Roger because i am in love with my new Obasan! It is truly the cream of the crop in organic latex bedding, and I plan to be an Obasan customer for life. But enough of my review. Go see Roger at TCB! He will find the perfect mattress for your body and sleep needs, and help you to achieve the best sleep of your life!

very unhappy with my purchase, I bought iver $500 dollars worth if items and two days later they…read morewent on sale for 10% off, I called and asked may I please have yhe sale price. They sair no that I could return my used pillows and buy them again. I askee did they know there would be a sale starting in two days they said they never are awaew of when there will be sales which cannot be true, dont they've have to plan for their sales. I'm pretty disappointed they couldnt just give me the sale price it was very stuck up of them. They are closing locations and I can see why, they don't try to help or retain customers

The best bed store there is The most knowledgeable people…read moreselling the best beds in the world Wonderful people to do business with I am very happy with my bed Arthur

My interaction with Long's Bedding's owner and staff was a very good experience. The owner, in…read moreparticular was very pleasant, patient and went out of her way to be accommodating. I highly recommend that if you need any kind of bedding, Long's is the place to buy it from.