Waited 2 hours only for them to cancel! Disappointed to say the least. Had a 2pm - 5pm appointment window and they called at 4pm to tell me the technician would not be able to come. They wanted to re-schedule for the next day between 8am - 10am, but that wasn't going to work for me due to other circumstances. Keep in mind, this is what their original email confirmation states, "Please notify us before the end of the business day prior to your scheduled appointment to notify us of any changes or cancellations. If prior notification is not given, you will be charged an hour of billable service for the missed appointment reservation." So, are they going to pay ME for cancelling??? Cameron, the man who called to cancel, acted like he didn't even care that they cancelled, offered no explanation, and didn't even apologize. I had such high hopes for this company being able to come to my home for the repair. NOT a good experience (or lack thereof)! read more

Clean up my desk top computer from being hacked. Luckily the hackers didn't get very far, and didn't get into my bank account. Nathan verified with the Wells Fargo fraud department that he had indeed cleaned up my desktop computer so they would open up my online baking. Was very polite, very professional. Answered all my concerns. Helped me get McAfee purchase straightened out. Cleaned up my Facebook. And showed me what to what out for with messages. The cost was very reasonable for all the work he did. I would highly recommend this company. read more

Be careful of this company! They did not fix my issue over 2 months ago - deleted programs from my computer. Called and said they would fix the problem and will not cash the check and have shredded it. 2 months later I see a transaction for $125 run through my bank account this week. Dishonest company.. I had picked them to support a small business close to where I live. Definitely made a poor choice This was from 8/19 and the check was cashed 2 days ago! I'm sorry to hear that. I will let the accounting department know and we will contact you if there are any issues as I don't know if its been processed yet. I'm sorry that this appointment did not go the way that it was expected to. Take care! --- Thanks, Rene Flores Helpdesk Manager Karls Technology Computer Repair Service read more

Tempe Computer Repair Service - They held on to a check they said had been destroyed and cashed it 60 days later on Oct 14! - IT Services & Computer Repair Near Me - Tempe, Arizona

Tyree was very helpful and knowledgeable. He was quick at solving my printer issue. i would highly recommend him to anyone!!!

Karl's Technology is in AZ I found out. The next morning the exact same non printing event occurred from the first time I tried to print. Guess what they want another $125 to come back and fix it right. They are not as good or honest as I thought. I have talked to local reps but no help. I will not recommend them anymore. read more

TERRIBLE EXPERIENCE! DO NOT USE THEM! I called Karl's Technology (AKA Norcross Computer Repair Service) to inquire about replacing the battery in 2015 MacBook Pro. Computer was in perfect working order ... only issue was the battery life was short. A Representative sold me on their service because experts could do repairs onsite and don't charge for services separately, so I scheduled an appointment. They said they were Mac experts. Jordan came on June 24 to determine which battery to order. He sent me text with link of battery on Amazon. I ordered it. I was charged $125 for the visit. Brandon came on June 28 and discovered that the battery I was told to purchase was the wrong model. He accomplished nothing during that visit, yet I was still charged $62.50 ... when it was their error. Brandon returned on June 30, spent 3 hours here, and when he left, the keyboard to the laptop didn't work, new battery wouldn't boot computer, and he saw a little smoke/smelled burning smell. Basically, he took a working computer and broke it. Moreover, he literally was watching a YouTube video while making the repair to guide him. I could have done that for free. I complained to a manager Robert Long and was ultimately offered a partial refund of $300 which I received on July 9. I then brought my computer to Simply Mac to survey the damage Karls Technology had caused and paid $79.99. It took some time to review due to covid. When they were done, they quoted me $700 to repair the keyboard, adding that they could not guarantee the work because the battery was NOT an Apple battery, so they would have to replace the battery for it to be guaranteed. I've now paid $552.50 to Karls, $55.56 for battery, $79.99 for Simply Mac for a total of $688.05 - $300 refund = $388.05 out of pocket and I can no longer use the computer. I called to speak with Robert Long a couple times with no call back. Today I reached him and was told they consider the issue to be closed. All I asked was that they fix the computer. Robert said in a voice mail that they will not repair the computer nor will they make me whole on my investment. Why don't companies do the right thing? read more

Very professional and comprehensive. Will use from now on. Thanks for the great service

Greg is fantastic! He is so smart and knowledgeable about computers both hardware and software! He really was extremely helpful! I give him 5 Stars!! read more

The company is made two appointments and has not shown up for either one of them they charge $125 for a no-show if you don't cancel 24 hours in advance but they find it okay to make appointments and not keep them their last cancellation was 45 minutes prior to the schedul ed time. I highly recommend never using this company and unless you want to get screwed over and waste your time with their incompetence. I've requested my no-show fee of $100 which I will be surprised if they pay it based on their low rating and low business rating do not do business with this company they are a scam and I've never run into such a poorly run company that cannot show up or keep an appointment such as this company. read more

This company is the worst I have ever had to deal with. They did not work on my computer and still charged me. They made sure to put this on my credit report for something they did not even do. They are greedy and I would run from them. Shady Shady. They have bad reviews for a reason this is a terrible company. k McEwen read more

Blew off my appointment even though when I called they said it was still on, so I waited 3 hours for nothing. Horrible customer service. Horrible company. read more

Joseph was great , he explained everything to me and made sure I understood. He also arrived on time and got right to work.

Eljay did a great job getting my mouse back and my keyboard too. He also deleted a program for me that kept having a pop up that bugged me. Eljay check for any other problems. He got my laptop connected to my wifi system. It was so great to have next day service rather than wait a week for help from the Geek Squad. I'm pulling together information for my taxes and needed access to my computer. Plus there are forms I need to scan and send to my tax consultant in Los Angeles. So timing was important and Eljay's ability to fix my problems was definitely needed. Thanks for your service! read more

Don't use these frauds. They did not fully resolve my issue which was overheating and believe me the people they send out are far from being "engineers" my technician arrived without standard equipment like a duster to blow out excess dust which was causing my computer to overheat so the technician decides he needs to go out and buy duster which took him one hour where I waited for him. He wasn't able to obtain paste which would have really fully resolved the overheating and shutting down so it continues to shut down. To add insult to injury I've been calling them for three days texting them and emailing them and they refuse to respond. This is a bullshit company don't use them read more

DO NOT USE THIS COMPANY! After speaking with someone to schedule a battery replacement for my MacBook, their tech showed up without the battery. I was charged $125 for the tech to open the MacBook and tell me what part to order off amazon. They flat out misled me into thinking they have the battery when they took all the info about the MacBook. Now they want to charge another $125 to come back once I buy the part so they can install it. These guys are crooks and should not be allowed to operate a business in Arizona. read more

Josh W was amazing, he was able to fix all of our computer issues and got my computer booting again.

Excellent work and customer service I would highly recommend them anytime they made me and my computer very happy

My tech was Joseph G Torres and he was courteous, on time and had my new printer up and running within one hour. I was told by a HP contractor that I had a trojan issue and they would need remote access to my laptop to fix it. Also, they would provide malware protection to the tune of $200+! Joseph reviewed and said I did NOT have any issue and completed a thorough system search. I HIGHLY recommend this service from start to finish!! Oh, and he recommended a $50 malware license for one year coverage - perfect. read more

Jared W. was great. He helped me locate all of my missing applications and documents.

Jared W (JWR) was great! He walked me through the process and explained each step as we went along. Highly recommend him, he was very helpful! read more

Josh W was great, he found my spacebar problem, where i was not able to use the key on the ends but in the center worked, so he opened up the computer and found out my battery got swollen and caused pressure on my spacebar which caused it to not work properly, so he helped me source out a replacement battery and setup a follow up appointment so we can get it fixed. Thank you so much for your excellent help and your professional knowledge. read more

This company is still committing fraud. I advice everyone to contact your news station, state authorities, as well as local workforce commision. They use contractors like employees and try to collect taxes even though they are even registered in your state to do work or business read more

I scheduled an appo and upon further research learned that I needed a new compute, I cancelled my appoint through a portal that they set up for you, left an note and closed the ticket and also left a note, The tech still texted and stated he was on his way, I sent him a text back that I cancelled it last night, he said he was 25 minutes out, He still showed up to my house, sat in my front yard for about 20 minutes before even knocking on the door and I told him then I cancelled he shoul not have came, They tried to ask me how I expl how and the are still tryna charge me 187.00 for coming to my house... Highway robbery I think not, Someone needs to do something about this company read more

WARNING. Our computer was much worse after they came out. Luckily we called another mobile computer repair place and they fixed it. Also, the "tech" from this place seemed to try to bully us. He kept saying (in a very loud, pumped up way) 'I already told you," every time I asked what was wrong with our computer. Saying it could be one of many different things is not a diagnosis. He tried to install Windows, couldn't and walked out (after charging us), with our computer stuck on a couldn't install Windows message. read more

I have no idea whom they sent but the issue Ireported for installing a driver was totally not executed. So much for Computer Expert who didnt even address the reported problem. Dont expect me to pay you for spinning your wheels for 2 hours, and you never fixed the issue to begin with. If I could give you NO STARS, I would. DO NOT EVEN THINK ABOUT IT! You have been advised! NOT PAYING FOR SOMETHING THEY DIDNT FIX! read more

I own a company and needed someone to move files to a new computer - we called and they scheduled before Christmas - they canceled that appointment and rescheduled for 1/5/2022 -- they could not come that day and so they rescheduled us for 1/13/2022... and guess what they again canceled .....I would not recommend neve using this company read more

I don't understand how this bussiness is active after all negative feedback. I came across this company when I did search for computer repair, they advertise they are "Local" and they are not. They have multiple websites running with the same information , but different domain name and phone number. They self claim as "Rated #1" with 4.9 positive feedback rating (Another lie) . They sub contract people, that people is not certified and there is no background check. Imagine that person dealing with your personal information, personal files or even SSN, really scary. Don't be fooled with a picture of a guy holding a baby and think you are helping that guy buy giving business to this company. They are not professional at all. I can't stand companies like Carl's Technology read more

See all

Work was performed as promised. Warranty issue that was brought to their attention the following day was ignored. Send email and phone mail. They argued that they did not receive the notifications. Additional visit - additional charge. Poor setup id anything as a electronic computer oriented service company. read more

Jared W. (JWR) was very professional and knowledgeable. Jared was able to fix my computer in a minimum amount of time. He went beyond what was asked and help clean up some of the software and other areas that could cause problems down the line. I would definitely all Jared again in the future and would highly recommend him. read more

Jared W. was excellent at finding the cause of my computer problems. He was professional, pleasant, friendly and thorough. He tried various solutions until finding one that worked. I highly recommend him and Karl's Technology Company to anyone needing computer assistance. read more

I needed my macbook fixed, but getting the engineer to your house is impossible. I had the first appointment of the day and they showed up 60 minutes into the appointment. We had to order a part and the second appointment was first of the day again. The second time they didn't even show up. Very unprofessional, I would never recommend. read more

I had modem issues with my MacBook Pro and needed technical assistance in identifying and resolving the problem. I contacted Karl's and they promptly scheduled an IT tech to come to my house. He was professional and competent in identifying what was causing my IP address fault. He recommended a new modem. I purchased one at Best Buy and installed it. Problem solved! read more

I really appreciated the help Jeremiah gave me in Dallas. It saved me in terms of working remotely while I'm waiting for my new laptop to get here. He helped me make a defective computer (CPU overloading even when idle) workable for the time being. He also gave me spec recommendations based on my work that made choosing my new device easier. Plus they got the issue solved quickly. I called in desperation on a Friday night and got a call back to dispatch a technician the next morning. read more

Rip off!!!! Kemah TX. You can't leave a Google review, so I left one on the BBB website. Not sure where all the positive Google reviews are coming from since I can't leave one. Took the tech over an hour to tell me I needed a monitor with a display port. I guess this company likes ripping off older people. Don't use!!! read more

Karl's Technology reviews Company is a scam. Broke my laptop refuses to make it right. Apparently my review got removed. This company is a fraud. They claim to be listed as an A+ either the BBB. They are not. They are not licensed to do business in any state including Arizona. They collect sales tax and do not report it. Matt Karl is not a doctor nor Microsoft Gold certified. Please just take the time and google Karl's Technology. The internet is crawling with negative reviews. He isn't listed on Google because he knows he'd never get another dime because of his fraudulent ways of business. Just look at Karl's Technology reviews on Yelp. He also falsely sends clients to his fake collections (he owns it) agency and should be sued. He's been reported to the State of Arizona and Colorado for conducting business in those states without a valid business license nor tax permit. read more

Did not solve my problem and my computer was worse after they left. When I complained they said it was my hard drive, so they would have to charge me for another visit. They never mentioned that when they were here as I have a replacement hard drive. Technician said it was fixed?! Stay away! read more

Karls charges for time spent, not results. They spent two hours working on my computer with no results. they then charges $200 for time spent, not for results. The technician left and I fixed the problem in 40 minutes after looking it up on Google. I do not recommend them and will never use them again. read more

I had a hard drive failure on my older desktop machine and my computer was dead. John S., the computer field technician, was very knowledgeable about the problem and got immediately to work. Although, because of the drive/motherboard having irreparable damage, John couldn't retrieve all my files. He worked extremely hard trying to transfer my data. While he was working, he also set up my wireless printer so that my laptop could print and also my iPhone. Totally awesome! In addition, he defragged my laptop data! He gave me excellent advice about a variety of technical repairs and ways to store my data properly. John S. did a fantastic job and I am extremely pleased with everything he accomplished. I would highly recommend Karls Technology for your in-house computer or printer repairs. Thanks John and Karls Technology! read more

I rarely leave poor reviews for companies, but this one has poor business practices. I called the same day to cancel the NEXT day's service, but because it was "AFTER HOURS" the owner did not bother to listen to his voice mail the next morning? I called in plenty of time to allow the owner to cancel. Now I'm being billed. I consider this fraudulent. read more

This company has went downhill. they were supposed to come on a Tuesday Jan.4 2022 - to reinstall my solarwinds or Nable as it is now called. No call or no show up. when i called to find out what happened i was told the tech got busy. rescheduled for Thursday 1/6/2022 same thing happened. I called again and they rescheduled for Friday 1/7/2022 10:30 -1:00 time frame. By 3:30pm no call or a no show. this company sucks read more