I just began hosting a web site with Island Hosting in Victoria, BC. The staff I have had the…read morepleasure interacting with on the phone have provided such outstanding service. Their professional manner, patience and plethora of knowledge has been beyond helpful. Really pleased to have been referred to this company. Lorraine

From the owner: cPanel Web Hosting, Web Design, VPS Solutions, SSL Certificates, Domain Registrationsread more

Last week I came with my 80-year-old mum to the Shaw store in the Uptown Mall in Victoria. She had…read morejust opened an account with Shaw Mobile and was carrying her new cell phone with her. She needed help to port her old cell number to her new phone. Grayson is an employee at this Shaw location. He explained very kindly and patiently why he was unable to help us. He gave us instructions for completing this process online. I remain frustrated that Shaw, the company, makes it so difficult for someone elderly, like my mother, to interact with a real human to accomplish a task that should be simple (buying and updating a new phone with an old number) but isn't. We still have not completed this action successfully. But my frustration has nothing to do with a real-live customer service person, like Grayson, who did his very best to help us. I give Grayson and his colleagues at the Uptown Mall Shaw store top marks for their kindness and helpfulness.

Can't complain about Shaw so far. We are new customers, and got a pretty good promo on internet…read moreand cable. They showed up to install it exactly when they said they would, which is an experience I've never had with a cable company. Customer service via phone seems adequate - sometimes slow to get a human, but they're always pleasant and helpful. Our internet service has been reliable, and I'm happy with our cable as well. We even added a few more channels to help get through this whole dark damp winter. I would try to stay away from going to their walk-in location on Cloverdale though - I had to go return a phone modem (long story involving my other half agreeing to a free trial of digital phone without consulting with me), and it was a pretty unpleasant experience. To be fair, it had very little to do with Shaw and more to do with the customers having really unfortunate and illogical arguments with the agents at the desk regarding unpaid bills and such. (Do people seriously not realize that if you stop paying you'll get your service cut off?!) Took me 45 minutes to drop off some equipment....Not impressive. Hopefully everything will continue to work well and I'll be able to sweet-talk customer retention into another deal when our promo ends!

Trying to phone Shaw/Rogers for assistance is hopeless. Our internet for some reason slows down at…read morenight.

Since Roger's took over from Shaw the service has been terrible When you phoned Shaw for help…read moreyou could leave your number How come Rogers can't provide the same service. Old people can't always do stuff on line. Disgusted. Gave up after holding on phone for hour and constantly being told to goon line

I recently visited Vancouver with family and wanted to avoid the hassle and potential high costs…read morewith international plan with ATT so I decided to look into renting portable WIFI hotspots. Since I am a techie myself I researched many different companies offering this service. I ended up with WIFICube because it was the easiest to deal with in terms of being able to pick up and drop off directly at the Vancouver airport with a kiosk versus dealing with paying for shipping and waiting for the device to arrive at our residence prior to the trip and then mailing it back after the trip. The whole process was pretty painless, except for this. I purchased the Canada PLUS plan for unlimited data for 6 days. When I got the hotspot device from the airport, I noticed that it shows 10GB limit and was on ROGERS network. I figured maybe the limit is a soft limit, and once we have reached the 10GB it might throttle our speed down to a slower speed or something. I read the disclosure about data limits and no where did it indicate a CAP or limit for data usage, but 4 days into my trip we had hit 10GB/10GB and that's where the problem hit. The connection stopped working altogether. The hotspot itself still on and working, our devices still connect to it via WIFI, but the Internet connection from the hotspot to ROGERS stopped completely. I finally drove by a Starbucks so that I can email the WIFICube support about the problem. Never got a reply while we were still in Vancouver. That was a week ago, still not a peep from the company about my question to them why it was NOT UNLIMITED as advertised. Hence this bad review ... if you don't expect to hit the 10GB limit with the Unlimited Plan, it will be fine for you, but otherwise, prepare for the worst. Very disappointed about their false advertising.

Purchased a Canada Plus plan and stopped working this morning…read more Emailed them 1 hour ago and still no reply. Can't really call them because I have no phone service here in Vancouver. I'll change the rating if they reply back and solve the problem. ------- Update: DAVID was able to come all the way to DT and help to reset the device! I really appreciate the help. I would suggest you guys to have some kind of instant message platform for customer service. Customers would get a much faster support. Thanks to David again!

A number of weeks ago, we had to purchase a cell phone for a student from Europe. We had no idea…read morewhat would be the best plan for the student's needs, locally and while travelling, or what is the most affordable that would allow short term cancellation? We were very fortunate that Faiz was there (Park Royal, West Vancouver) to help us. Not only was he extremely knowledgeabe, he was patient, helpful and extremely curteous. It was the best sales experience we have had in a long, long time. Thank you, Faiz!

From the owner: Vancouver's best and most affordable and reliable cell phone plans! Switch & port-in your number…read moretoday! $29/mo 20 GB Data plan available! All the newest iPhones, iPads, Samsung devices, Google Pixel devices, Apple and Samsung watches, and more! Internet and cable services also available. Virgin Plus is here to serve you!

Alee is professional, punctual, quick to respond and overall does excellent work. He installed a…read moremulti camera ethernet powered unifi camera security system at my home and the quality of work was great. We ran into a hardware issue 2 years later and he was quick to fix everything up like brand new.

TLDR; you get what you pay for. If you have demanding network needs and want a well engineered…read moresystem with service to match, I can't recommend Alee and HiTek Telecom enough. I contacted Alee with HiTek Telecom to get a quote on a complete network job for my home. Not only do my spouse that I work from home, but I also do a lot of photography and video that I transfer back-and-forth on my network and into the cloud. I was tired of poor and drop connections with my consumer level Wi-Fi system. In addition, I wanted a local security camera system that I can control without relying on a cloud service. After receiving a quote and agreeing on the scope of work, I scheduled the installation. Alee came out on time on the date scheduled and we walked through the plan of installation and confirmed what all my needs were. Alee and his team worked through the day and completed the install job in an incredibly professional manner. The installation and the cable runs, and all of the final product was exactly as described. After the install, Alee walked me through downloading all of the software that I needed, how to access and navigate the system, how to navigate and operate the security cameras, and ensure that everything was working properly. To be sure, this was a relatively large install for a residential application. I wanted ethernet drops in every room of my house, a new professional grade network cabinet, in-ceiling WIFi network, and a new suite of security cameras. I couldn't have asked for a better end product. I am quite pleased with the attention to detail of the install and making sure everything was perfect, workmanlike, and care was taken in my home. Alee came back out to adjust a couple of things for me after the fact and install an additional camera. Again, he was on time on the scheduled day. The workmanship was just as good and the communication has been stellar throughout. I truly can't recommend HiTek and Alee enough. Top-notch product and top-notch service.

The customer service agent was on point. Sean was extremely knowledgeable and down to earth. Was…read morevery satisfied with the service!

From the owner: Get AT&T TV Directv and Ziply Fiber Internet Along Side Digital Phone Service in Oak Harbor, WA,…read moreWhidbey Island, NAS Whidbey, Coupeville and Anacortes, WA

In an odd sort of way, it turned out my first choice wasn't my best choice!…read more I came across the listing and thought "OK - it's a little corny name, 'Those Tech Guys'" but honestly, if you hang around tech guys at all, you get it. I am far from a professional when it comes to IT installations, but I know enough to be dangerous. And after getting quotes to install ethernet in my 1980s circa home, one never wired for ethernet, one that just went through a significant renovation where I, in my supreme wisdom said "WiFi is great, now! Who need hardwires anymore?" was now faced with retrofitting several rooms and office with ethernet and said, this guy over here, the independent with a normal sounding company name, yeah - lets go with him! Mistake!! After schedule, and reschedule, and delays, and reschedule, we got nowhere with contractor number one. Meanwhile, Roberto and Peter at Those Tech Guys had patiently followed up several times, continued to be pleasant and professional, and AFTER I said no thank you I am going to go with someone else! So I made the dreaded call back - "So remember when I said if things change . . . " Peter was quick to jump on the phone, and walk me through things at every step. Gave me a highly competitive bid, and an install time of only a few days from when I called. They cam onsite, were clean courteous, and efficient. They played with my dog (I mean who doesn't love a bowling ball Staffy Bull Terrier mix?) and made light work of the install, and the final cost (with tip!) was even below the initial quote. This was made possible as Peter walked my home and together we found opportunities to do things more quickly, and save a few dollars along the way. In the end, I didn't choose Those Tech Guys first, but you should. No regrets here, other than I should have picked them first!

The install team, Evan and Cameron, are nice people. However, the job was subpar. Work started at 9…read morea.m. In the beginning, the team gave the impression that they were going to drop wires from the attic through soffit vents down to cameras for most of the run beside the doorbell. One of the team members had to drive back for a ladder during the job. And both finished at 5pm 16 billable hours for a 5 runs vs 6 runs and paid full price. The worst part is I was under the impression that they (during booking and pre-install) would try their best to conceal wires, but the majority of wires ended up exposed and longer than necessary. Camera down to crawl space then back up exterior wall (next to downspout) through soffit vent into attic. Vs. camera up exterior wall into attic via soffit vent. I tried contacting the team to offer to pay more to have wires rerouted to no avail. The cameras work. I'm grateful for that.

Happy with the wifi conection and service. Have not had any issues, they always let us know in…read moreadvance when they will be working on maintenance and then it is on off hours and for a short period.

***REVISED REVIEW***…read more After a having a conversation with owner, Bob, I understand the circumstances that led to my first review. Bob is a small business owner doing really big things in our remote paradise. I'm definitely grateful that I can use his service to work at high speeds while I'm away from the city.

Wouldn't sell a Lucky Mobile SIM card without activating it…read more Says right on lucky mobiles website go to the source and buy a SIM card and activate it online. Sales person and the 6 people standing beside him need to learn about the cell phone companies they offer.

We had purchased a phone at another provider. After dropping in to the Source on Douglas st Vic BC…read moreand speaking with Sumail we found we could cut our costs and earn some valuable credits to assist us with the phone we purchased thru them. Sumail was helpful, knowledgeable and very effective at giving us the "Best" deal he could. We spent a bit of time with him moving over info from one phone to the other and I noticed how well he worked with his staff who came to ask him questions. good man that was an excellent sales man and we are extremely happy with the outcome.