Dimitri was knowledgeable, friendly, fast and reasonably priced. He offered some ideas for our…read morestarlink cable install and did a superb job getting us set up!

Dmyitri did a great job installing our Starlink. Nice clean installation inside and out. We would…read morerecommend his services.

Service was fantastic. she was able to dump it down to where I would understand. She also made sure…read moreI got the best price for what I was looking for.

Great knowledgeable service from Bryan. Highly recommend…read more Presented many options and easy to understand

This is the 5th day without my cable, phone and internet. My neighbor has had her Wave services al…read morealong. After a few hours on hold I was told that it was a system wide problem? Due to these last 5 days without my services I am learning how to do without cable and might switch over.

I just began hosting a web site with Island Hosting in Victoria, BC. The staff I have had the…read morepleasure interacting with on the phone have provided such outstanding service. Their professional manner, patience and plethora of knowledge has been beyond helpful. Really pleased to have been referred to this company. Lorraine

From the owner: cPanel Web Hosting, Web Design, VPS Solutions, SSL Certificates, Domain Registrationsread more

DO NOT USE THIS INTERNET PROVIDER! Save yourself the hassle…read moreand go literally anywhere else. The service is SO bad. Inconsistent speeds, way too many packets lost in route, apathetic customer service. There are way too many days where our internet is unusable for anything of than static page web browsing. Any time we have had issues, which seems to be constant, they put in so little effort to troubleshoot. We basically have to beg to get basic service and even then, they usually end up just shrugging it off. They don't even have access to most of the important lines, which are apparently handled by Astound. So they usually pawn off responsibility and leave it at that until we inevitably have to call and beg for more service AGAIN AND AGAIN! I am dreaming of the day I can finally escape from this unending nightmare.

Wonderful customer service and it's a local business!! So much better than dealing with Wave and…read morethe service is more reliable for a better price!

We reached out to Orcas Online to provide a high speed cell internet solution at our home in…read moreEastsound. These guys are ON IT. So easy to work with...responsive...and committed to providing the best available service for a fair price. We are so happy we reached out to them.

Such a difference in internet service since my family switched over to using Orcas Online. Very…read morehappy with the customer service too. Rick is knowledgeable and always ready to help out. Highly recommend this company!

Trevor Guymon at the Port Angeles office is a Rockstar.... The local office is so much better…read morethan the ai/farmed out "customer support".... I rarely experience outages... When they come, it doesn't last long... I've been happy with my service (internet/wifi)

Typically reliable internet. I started using Asound, then called Wave, back in 2015. Over the…read moreyears I have been a loyal customer who has had to engages in the Why is my bill going up? Threaten to cancel my service to have the increase reversed. What did I get for my loyalty? An annual increase in fees without an increase in service. Ultimately there are are now multiple ISPs in my area whose agrevice price is more to my liking. I cancellled Asound mid 2025 and have never looked back.

I just got my second smartphone, which means I just transferred from one smartphone to another for…read morethe first time. I'm pretty tech stupid, so I was a stressed-out mess. Taylor was an absolute gem. He was completely patient and extremely knowledgeable and juggled multiple customers at once without ever making us feel neglected. He truly is an exceptional young man. I've always gotten good service at this location, but Taylor is without a doubt one of the most gifted customer service representatives I have ever dealt with in any business.

This is only an authorized Verizon retailer, not an actual Verizon store. As such they aren't as…read morehelpful as they could be/would be if they were actually stewards of Verizon Wireless, who pride themselves on their customer service and helping whenever possible. I've been in here probably 5x in the last decade for various things ranging from buying new phones to changing plans. One of my family members was ill last year and even though Verizon stopped allowing her to use her old flip phone on the updated Verizon 4G network, they continued to charge her for a line access she wasn't able to use. When she recovered from her physical disability and went into this store location to ask them about it they told her there wasn't anything they could do and blamed her for the issue. This is not the customer service we used to get at this store and my family member just gave up on the issue. After spending 3 hours on the phone with Verizon today I helped resolve the issue that could have easily been resolved a year ago in this store had they just spent the time and care. We can't get back the $24/month that was charged for an entire year of non-use of a line without a phone attached but maybe this will save someone from the same type of experience. Sadly, you're better off going to Silverdale to the closest actual Verizon store to get the care you deserve.