Due to mobility and cognitive/memory issues, my 89 year old parents tend to stay at home and access…read morethe world from their iPads and iPhones. Over the last 3 weeks my visits to mom and dad have been miserable, due to my inability to help sort out multiple software/programming problems and their obsession over the devices. IT technician Ethan was FANTASTIC in sorting out the problems, reprogramming iPads and two iPhones so that they do work, and doing it all in record time with a smile. Outstanding!!! Ethan saved me a trip to Seattle with elderly parents, helping to keep this family together

They were great to work with, efficient, timely, and relatively inexpensive…read more I was looking for local provider rather than having to ship my computer off or go long distances.

My laptop died and I thought I lost everything, photos, documents, you name it. Damien from FixIT…read moreComputer & Tech came out to my place just outside Sequim / Port Angeles and recovered all of it. He also set me up with a better Wi-Fi network and showed me how to back things up. If you need local tech support or computer repair on the Olympic Peninsula, this is the guy! Deanna F.

From the owner: FixIT Computer & Tech provides computer repair and technology support for Port Angeles and…read moresurrounding areas. We help with desktops, laptops, phones, tablets, Wi-Fi networks, and smart home devices. Services are available in-home or remotely, depending on your needs. Our goal is to make technology easier to use by offering clear, patient support for people of all skill levels. We work with homeowners, small businesses, remote workers, and seniors who want friendly, reliable help without confusing jargon or high-pressure sales. FixIT is a locally owned business focused on practical solutions and real-world results.

Thanks to John, I now have a new laptop that meets my requirements and a phone that functions more…read moreefficiently! He explained the options for my circumstances and answered all my numerous questions. I appreciate the time and effort he took and will absolutely recommend him to others. Barb B.

They diagnosed the problem with my computer and gave me honest advice about how to get it repaired.read more

excellent professional service and home care was excellent. What more can I say. Hes the best out…read morethere

Website was hard to navigate and looked like it was straight out of windows 7. Horrible customer…read moreservice from the techs. Needed a data transfer which I know can take 2-3 days and when I'd call them, there was little to no communication about what was the delay or what was happening.

My 4-5 year old MacBook Pro laptop was struggling to connect to the internet. I the top 3 IT guys…read moreon this page and ONLY Mark from Monsoon (changing their name to Strait Tech) returned my email. I know it was prob Covid related but tech is essential!! Not only did Mark solve the connectivity problem in ONE day but found 11 viruses as well. Rare for Macs. My laptop is running like new. Price was very reasonable for many hours of work and testing. Mark works out of a building next to his home. He is personable, knowledgeable and best of all HELPFUL! Plus he had some cool graphics he was working on for other clients.

I am visiting from out of town and when my HP laptop started acting up in the middle of a work…read moreproject, I needed immediate help. Monsoon Computers was the only place in town that when I called, said my laptop could be looked at right away (other places said it would take 3-4 days???!!!). When I showed up, Mark was super personable and let me hang out while he worked on my computer (I was feeling a bit stressed and I really appreciate that he didn't make me feel like I had to leave). Mark got my laptop up and running in no time, explained the problem to me, installed some great anti-viral software, we had good conversation, and then he sent me on my way! I left with a working laptop and a lower stress level. 10/10 would recommend!

EFix is a new Cell phone, iPad, laptop and desktop repair located off the main drag in Sequim, has…read morea small waiting room area inside and a few parking spots right outside the door. My iPhone was currently not holding a charge, dying on me on the regular and when I actually checked in Settings, the iPhone message stated that I needed to get a new battery. So it was time to head to EFix, glad to have this new business close by rather then heading into Silverdale or Poulsbo! Mike took my call ordered a new battery that took less than a day to receive. Once I came in, he was able to swap my battery out in half an hour. I also had another issue with my lens and he identified the problem instantly and was able to clean and re-glue my lens that was loose on my old iphone. As you know, our phones are so important and his great customer service as well as such fast service was well appreciated. I can recommend all to use EFix for fair pricing and most importantly, fast quality work!

I was blown away with the customer service provided by Mike Berrios, owner/lead tech. If all…read morebusiness's were to take a page from his how to book and practice his way we would have a much better world. Thanks for your help Mike!

I walked in. A half hour later i walked out with all three of my problems solved, plus two I didn't…read moreknow about, No pressure, just knowledgable service from a tech who knew what he was doing. This is an outfit that knows their trade and well worth the hour round trip.

They are deeply knowledgeable and very generous with their information. Helped me understand what…read morehappened and how to avoid it in the future.

Thankful to have them help us with data recovery and getting a in place upgrade! Especially during…read morethis RAM shortage

I was desperate to find a new, plug-in mouse for my computer and sure enough, they had them in…read morestock, AND he didn't close the store on this date, the holiday, Juneteenth, so I readily got just what I needed, at a very reasonable price, without leaving East Jefferson County! Yay! Thank you for your service and supplies! Very pleasant business that I will definitely use again!

Service was fantastic. she was able to dump it down to where I would understand. She also made sure…read moreI got the best price for what I was looking for.

I scheduled a service appointment with Astound for Friday, 8am-12pm, and took the entire day off…read morework. At 11:49am, dispatch called to say the tech would be late -- arriving by 2pm. Fine, I adjusted my day. At 1:15pm, I get a call from the same tech who had previously failed to fix the issue -- the same one I had requested NOT be sent again. He admitted he saw the note and suggested I reschedule for someone else. I asked him to just come by and replace the router. Instead, at 1:22pm, dispatch (Josh) calls and says, word-for-word: "We're rescheduling your appointment to next week." That's when I lost it -- I had already burned a vacation day! We argued, and I hung up in frustration. Later, Josh (the dispatch manager) called back, and we had a calm discussion. He apologized and booked me for Saturday, 1-5pm. I canceled my plans and waited. No one showed. No call. Nothing. This is beyond poor service. It's disrespectful and unacceptable. Astound claims to put customers first -- not even close. I'm done. Switching to Earthlink. This company doesn't deserve my business or yours.