I would like to thank my initial start up plan to this store location due to the quality in care…read moreand ring tone back when you happen to have an initial start up questionrooie and thereby hope to got that I won't have any further ado on inquiries so much I give this much koodo when my inquiry answered out with well ados when my plan was fixed and tailored to my liking both store front and then appended by online help post the trial phase of working out the details and such, once again thank you Tom Harris staffies and I believe it was a male attendant named Andre who helped peer into my wanton needs of cellular requirements to best suit the needs to immediate fill my cup on it aka cellular service plan to restablish myself here. Toodles

Slowest business internet ever. Try to get some support, so painful. I called at 2:45 pm to discuss…read moreout business internet issue, but they were closed! Telus wants us to do everything online, so there are no knowledgeable humans to talk to. I previously switched from Telus mobility because I couldn't use the phone in all areas of my house! There are other more reliable options.

The cell service where I am, just East of downtown Courtenay BC, is TERRIBLE. One bar max and…read moredropped calls. Streaming TV via Pik TV is WORTHLESS. Bugs galore, service outages, unreliable. Walk away now! The only redeeming virtue (Hence 2 stars, not 1) is the customer service, when it's available.

Couldn't be more horrible. I asked to cancel my service. I missed a confirmation email and my…read moreservice ran (without me using it) for over half a year. I reached out to get refunded as they can see I didn't use the service at all and they wouldn't refund. In fact, they were going after money owed. Couldn't be less understanding, I hope they sink as a company.

Good service with 1st month free and free router. Prompt in delivery and service requestedread more

A number of weeks ago, we had to purchase a cell phone for a student from Europe. We had no idea…read morewhat would be the best plan for the student's needs, locally and while travelling, or what is the most affordable that would allow short term cancellation? We were very fortunate that Faiz was there (Park Royal, West Vancouver) to help us. Not only was he extremely knowledgeabe, he was patient, helpful and extremely curteous. It was the best sales experience we have had in a long, long time. Thank you, Faiz!

From the owner: Vancouver's best and most affordable and reliable cell phone plans! Switch & port-in your number…read moretoday! $29/mo 20 GB Data plan available! All the newest iPhones, iPads, Samsung devices, Google Pixel devices, Apple and Samsung watches, and more! Internet and cable services also available. Virgin Plus is here to serve you!

My previous review was removed by yelp. Should I send you my receipt?…read more TLTR: Bough a phone, returned a phone with in a week nothing wrong, was told I had to FAX my id to unknown phone number because I had been flagged for something. I can't remember what they called it. My review dissipated for some reason. Yelp I'll be happy to email you my receipt to clear doubts.

Wow, they sure do have good salespeople here! I came in fully intent on buying something simple to…read morereplace my ancient phone that had finally died and left with an iPhone. It's not like i had even WANTED an iPhone prior to this, quite the opposite in fact. What made me change my mind? The man who helped me, Cesar, basically sold me on the phone by finding a way to cut 40 dollars off my monthly bill while still keeping all the features i had before! You had to have a smart phone to qualify- up until this point none of my phones had been smarter than me- and being a mac user, it seemed like the logical choice! I was pretty impressed with the service because he called Telus twice for me to ask questions i had about my new plan features and what they included. It isn't a Telus store so i don't expect them to know all the ins and outs of every single detail of Telus' contracts, so i was happy that he actually called to ask instead of bullshitting an answer just to quickly sell me a phone. He also showed me a lot of handy features and showed me applications i could download to even further cut my bill down by making calls through a wireless router! I'm assuming they make most of their money by selling phones and getting a commission for signing people up with Telus, so they certainly had no qualms about showing me how to save a bunch on my month to month bill! Also, this is the first time my phone hasn't been screwed up after activation. I'm pretty sure I have a ranty Telus review on here somewhere because in the past it has taken me more than one visit to an actual Telus store to get my phone working properly! For the first time ever, I had no problems with my phone after it was activated when i came here!

Well - Moved out of my place on the 1st - Been trying to call someone to cancel for 10 days - the…read morewait times are crazy - i call and after 2 hours of being on hold my courier cuts the call - they say 15-25 minutes wait - well 9 times i was over an hour - finally at 9:15 pm last week the lady answered - took my info - then put on hold - then it said we are closed call tomorrow. Chatted with someone for 15 minutes yesterday - mentioned in my message that i am having hard time getting to get support on the phone - then i told him i want to cancel because am moving out - he spend 10 minutes taking my info and then tells me to cancel I have to call - why didn't you mention that before you took my info - - then i told him that my problem is waiting on the phone - he apologizes and then asks me if their anything else i could help you with. you need to hire more reps - when am 477 on the wait and you say 25-35 minutes and been for 70 minutes - that's not a service - you say we will call you back if you press 1 well did that twice no call the internet is fast and cable is amazing just the customer service.

Since being taken over by Roger they have gone into the Toilet. Never in my life have I had a…read morephone call (land line) drop in the middle of a call. The Internet service is crap and I am paying and arm and a leg for it it. It is the worst Ever, if I could leave I would, they blame me for the issue saying i am not close enough to my phone cable box but I can be sitting on top of it and it would still drop a call. Their service is ridiculous only in it for the money not for the customer satisfaction.

I am on vacation and my phone wouldn't turn on. Stopped in to see if they could help and was told…read morehe wouldn't be able to look at it for weeks. Didn't even offer to take a look to see if there was a quick fix, pull the battery out or if it might be user error. So now here I am day 2 of vacation, no phone and even worse, no camera. I get they are busy, but a little kindness could have gone a long way

I took my iPhone 6 in today because it needed a new battery. Josh was at the counter and ready to…read morehelp right away. He put a new battery in while I went on a couple errands. I came back 45 min later and he had my battery replaced and was charging my phone. It works so much better. Thanks Josh! I highly recommend this place for all your computer, iPad, iPhone, smart phone and other electronics needs. Plus its just down the road from Goats on the Roof, so it's very convenient.