I am on vacation and my phone wouldn't turn on. Stopped in to see if they could help and was told…read morehe wouldn't be able to look at it for weeks. Didn't even offer to take a look to see if there was a quick fix, pull the battery out or if it might be user error. So now here I am day 2 of vacation, no phone and even worse, no camera. I get they are busy, but a little kindness could have gone a long way

I took my iPhone 6 in today because it needed a new battery. Josh was at the counter and ready to…read morehelp right away. He put a new battery in while I went on a couple errands. I came back 45 min later and he had my battery replaced and was charging my phone. It works so much better. Thanks Josh! I highly recommend this place for all your computer, iPad, iPhone, smart phone and other electronics needs. Plus its just down the road from Goats on the Roof, so it's very convenient.

Slowest business internet ever. Try to get some support, so painful. I called at 2:45 pm to discuss…read moreout business internet issue, but they were closed! Telus wants us to do everything online, so there are no knowledgeable humans to talk to. I previously switched from Telus mobility because I couldn't use the phone in all areas of my house! There are other more reliable options.

The cell service where I am, just East of downtown Courtenay BC, is TERRIBLE. One bar max and…read moredropped calls. Streaming TV via Pik TV is WORTHLESS. Bugs galore, service outages, unreliable. Walk away now! The only redeeming virtue (Hence 2 stars, not 1) is the customer service, when it's available.

Had such fantastic customer service today from Taya..friendly. knowledg…read moreable, very patient in explaining things....much appreciated!!

Clint Perry was very helpful. Although I hadn't purchased my cell phone through this dealer, they…read moreoverlooked that and assisted anyway. Knowledgeable staff and friendly/efficient service will bring you back. My one stop shop (in future) for all our mobility needs.

There is a woman who works there. She is rude, unhelpful and nasty. Stay away from that store!!…read moreTerrible experience trying to complete the set-up of my account.

Avoid this place! I was told by a rude women the item I was looking for does not exist anymore I go…read moreto Best Buy and guess what? It's still does.. Thanks for the useless information and rude attitude continue ripping off old people to stay in business..

On two separate occasions, I have received excellent customer service from Pure Wireless, a Bell…read moreMobility dealer in the Driftwood Mall in Courtenay. Knowledgeable staff who don't try sell you something, they inform and educate you. I'm a Customer Service Trainer and it is was great to see a business that gets it. They will now get all of our business

Why would I go ANYWHERE else when everything I need/want is here. Customer service exceeded my…read moreexpectations. I do not like being treated like just another customer that's replaceable and they care only about my money. From first contact until my solution was met I was treated with respect and dignity, something businesses seem less and less to care about. Supporting mom and pop local business is paramount. I would recommend going here to anyone who wants respect, fair pricing, speedy response times or to walk away from a retailer satisfied. Product knowledge and honesty, a strong business ethhic about community continuance and fairness. Say goodbye to any future interactions big box store, I found my solution to you.

Total scam, said they could do a one day repair then wanted to charge an extra 50 $ to do it at the…read morefront of the queue. This was for a thirty minute repair after wasting 15 mins flirting with previous customer then 15 mins trying to find my quote and upsell me. NOT IMPRESSED

I use Shaw cable for my cable and telephone service and they do a very good job at providing…read moreservice.