Ash Shekhawat from the Courtenay store went above and beyond in helping me find the right phone for my business needs. His patience and product knowledge were extraordinary as we sorted through my phone issues. I had to visit the store for three consecutive days to work with Ash to sort out a technical issue with my phone, that was totally unrelated to Ash's competence or knowledge. He was so kind, understanding and encouraging that we would solve the issue when I was at my whit's end and overwhelmed with technology. On his own time, Ash worked to find answers and agreed to my arranging a call with my tech person to see if we could sort this out together. We did! Ash's personal leadership is exemplary and rare to see these days. I can't thank him enough for being just the right person for me to work though this process with my phone. This young man exemplifies customer service and product knowledge. Ash could teach this! His sense of humour was delightful as we worked through the tech issue and so helpful to me who is totally not a tech person. Being able to laugh through the process just brought such a lightness when needed. Honestly, I can't say enough about Ash. He was truly the "angel" who saved the day! Linda read more

We just went to the Courtenay location on 18th Aug 2022 and we had a tremendous customer service experience. It was after work so it was quite busy but anyone walking in the store was greeted immediately and offered a seat while they waited for the next available staff member. We got the pleasure to deal with Ash. He was a real genuine guy that is easy to work/shop with through our big requirements. He took the time to explain anything we didnt comprehend. He kept us informed through every step of the way and was patient with our numerous questions and misunderstandings. We were in the store for over an hr (we had a BIG order) and we got to witness the whole team at work. The office mood was phenomenal. Everyone that worked there was relaxed, smiling, courteous and polite. We highly recommend this location to anyone needing support/service. You guys rock at customer service. Well done read more

I would just like to mention the exceptional service I received today here in Courtney from Mandeep. As an older customer not always up to speed with new technology, she helped me through the entire process of renewing my phone and contract, which was a better price and better quality for the next two years. Well done Mandeep! This woman is what makes all the difference in retaining customers. read more

May 2, 2025. I had a great experience with Mandeep at Open Connections in Courtenay BC. She explained everything beautifully. In person she was very lovely to talk to. She is very calm. I have anxiety very hard and I didn't have any problems because Mandeep makes me feel like she doesn't hurry, or have any kind of anxiousness herself. I appreciated her a lot. read more

Thank you Chelsea Bell . You did a fabulous job! Made my day solved several problems with clear solutions and a wonderful personality. Thanks SR. read more