Customer service is fine but the workers really stink. I'm not talking about a slight smell I mean…read moreeveryone in there was covering their nose from BO. I think her name was Layla or something.

We went to the store at the Woodgrove Center in Nanaimo. We…read morebought two pair of kids winter shoes for about $ 280.- , labeled 'always waterproof'. The kids went to school ones wearing the shoes. When they came home my one boy complained about wet feet. We inspected the shoes and on both pairs the sole had separated from the shoe. We went back to the store to return the shoes. In store they refused to deal with us, saying they are not authorized to deal with warranty issues, the head office would. We called the head office, they told us there is no way they can deal with it, go back to the store....... The run-around continues. The bottom line: The sale cheep knockoff product for big money They don't honor their own warranty. They lie to the consumer. They don't refund.

For reasons unknown, this is the only company on the internet that advises it may take "up to ten…read moredays" for the refund to show up in my account. Ridiculous! And I received this message three days after returning the item, so it suggested perhaps almost a two-week wait for my refund. As it turned out, it was a mere seven days. Ridiculous!

Super knowable staff and really helpful. I drive from Comox to shop here. Ten years ago I first…read morewent into this store and had great service and have found it to be one of the best outdoor store on Vancouver Island. If your making a big investment in outdoor gear I highly recommend making the trip to the Nanaimo Valhalla.

Lululemon @ Woodgroves Jordan the staff was incredibly rude…read more& dismissive to me & my daughter in the store, and I overheard him laughing at my daughters size & made fun of her speech impediment. I asked if he had any specific biker shorts in stock & he laughed in my face & asked if i've ever "even been to a Lulu before". I have been shopping at Lulu for years and had nothing but positive experiences with staff at the Nanaimo pop up. But Jordan is BY FAR one of the rudest employees i've ever met anywhere, bar none.

I go to woodgrove at least once a week. Tons of shops , theatre , Walmart , large food court , bus…read moreloop and shops outside the mall to like chapters , pier 1. There's always something to do there Also at the customer service office they have kid car strollers and double strollers to use while shopping. Has a phone charging station and lounge area. Has a computer to use to. Couple nail salons , hair salons , phone stores , jewellery stores, Hudson's bay, toys r us, RBC, sport chek, additionelle , old navy, Purdys, west 49, icings , garage , la vie en rose , la vie en rosee bathing suits , shoe warehouse/ shoe company, showcase store, urban planet, blue notes, ardenes , Sephora, EB games. And soooooooo many mOre stores I just can't think of them all lol

Back again sadly with no response from Homesense/Winners in Nanaimo to report; even after sending…read moreadditional emails directly to the CEO. In four years on this personal mission to have them accommodate the elderly & disabled; not one Homesense employee has had the common decency to reach out to me. So, if you're in the above category; best you stay home; or sit outside in your car while everyone else shops! Homesense does not give a damn if you can only peer through the front window.......Pathetic!

Need yourself some good threads without the jawdropping prices demanded by department stores?…read moreWinners, like its US counterpart TJ Maxx (or TK Maxx, in the UK), sells men's, women's, juniors and children's clothing, accessories, and shoes, and housewares at a substantial discount. Clothing brands range from little known to fairly upscale designers, like Michael Kors, and similarly for shoes and hosiery. While I've found plenty of brands I barely recognize, every now and then I luck out with a Tahari jacket or pants, BCBG dress (especially in juniors), or upscale pair of designer jeans. Don't come looking for True Religion, but you can luck out and net a few good deals. Winners is an anchor store in Woodgrove Centre, which makes an excellent stop when searching for a separate, jeans, or shirt. Note if you're on the ends of the size spectrum, you will have far fewer options, and this is especially true for bigger sizes rather than small. Small and medium (for ladies) and medium or large (for gentlemen) get the most representation. Petites for women have their own section without a corresponding tall area, though sometimes you luck out and find the rare pair of tall pants in the ladies careerwear area. Because many items are overstock, remainders from last season or the like, I buy on the "check it twice" and "get it now" principles. Check every seam, button, and the like for defects. Always try clothes on because sizes sometimes are irregular, even more than usual. Return policies with Winners are easy and generous, but it's buyer be wise in these types of places. Second, don't assume whatever you saw on the shelf will be there next time. Winners doesn't have a website where you can order the shirt or pants you saw last week, and you may not find them again. The store doesn't feel like a downscale department store, as so many Sears now do, thanks to wide aisles, bright overhead lighting, and a care about the merchandise. You won't see clothes strewn about like a teenager's bedroom thanks to associates who actually ensure things stay tidy. The clearance (red tag) areas, especially around cosmetics and hair care, does tend to be a jumble of products on the shelf, but these are limited. Downside: Children's section for 0 to 5 (toddlers) is woefully slim and entirely weighted towards girls. The boys racks have next to nothing, and no shoes or accessories. Protip:

Not the best Bay I've been too. Selection wasn't the best and the layout of the store was hard to…read morefigure out where anything was. Staff however were friendly. The lady in woman's fashion offered to price check for me when I couldn't find the self scanner. I liked that they had Free People. My favourite line of clothing. But I didn't find anything to buy. What I did like, was very pricy. Not much was marked down despite it being Boxing Day.

I used to visit The Bay a lot as I'm a big makeup lover and it was the one place in the mall that I…read morecould buy MAC cosmetics. I'm an autistic, young woman with an anxiety disorder and I was told that the MAC counter was always a safe place for me to come to. I made friends with Shanel, one of the employees at the counter, who still to this day is one of the sweetest people I've ever met. Fast forward to January 2nd, this year, I came to the counter to look at products, post Christmas, and was confronted by the store manager, Nadja, whom asked to speak to me. She humiliated me and discriminated against my disability of being autistic and kicked me from the store and told me I was no longer welcome unless I was making a purchase and directly leaving. I came back the next day to return items I had bought from the store cause I wanted no affiliation with The Bay and the entire time I was surveilled by five employees. I felt like I was being treated like a criminal. And for what, always being kind and respectful to all the staff, never shoplifting, but the second I have a disability, I'm the most horrible person that needs to be removed from the store? Absolutely unbelievable.

I took my daughter to Ardene's and they had a big selection of shirts and pants. Good value for the…read moremoney. I didn't like the return policy but the staff were friendly and we didn't plan to return anything so I made the purchase.

The customer service at Marks on Boxing Day was above and beyond. I was helped by multiple staff…read moremembers who were all calm, helpful and cheerful. A+