We had to bring our shotgun in to have the trigger lock removed because we lost the key. The staff…read morewere great, customer service excellent. Minimal charge and they were quick to get it done and add a new lock and key without us even asking. A++!!! Thank you! I wish more businesses were this wonderful.

Every time I call to inquire with something, staff have the answer. If I call regarding a product,…read morestaff confirm and send me a pic and text. I asked if a package of steelhead gear could be put together for me, as I will be coming down island and will only get there at closing time. I was to be fishing the next day. A package was put together, I got in and out before closing, and gear works great! Always great customer service and locally owned and operated!!

I made an online order and called to ask a few questions before placing the order. The staff were…read morefriendly, knowledgeable, and very helpful! The price of the item I bought was $150 lower than other shops and they were the only store to actually have it in stock. I will order from Reliable Gun again!

friendly staff, reasonable priced merchandise a good experience…read more A very good stock in both new and used items.

So their flyer advertises themselves as BassPro/Cabelas, their website does the same thing, they…read moresell many of the same brands including Redhead socks. Yet, when I go to the Cabelas in Nanaimo and explain that the lifetime guarantee merino wool Redhead socks (bought from BassPro in Tsawwassen that Cabelas sells as well) have holes in them and I want to exchange them. The customer service rep??? says, They cannot be exchanged here." I ask, "Why not?" The customer service??? person responds "Do you have a receipt?" I say "They are a BassPro/Cabelas brand with a lifetime guarantee, with a simply exchange them policy and no receipt is required. Have you heard of these socks?" Her response, "Yes, you can't exchange them here" I ask, "Are you suggesting that to replace the socks you have in stock and your parent company BassPro guarantees for life can only be exchanged if I get on a ferry(2 hrs each way and approx. $75 each way) and then go to the BassPro in Tsawwassen?" " That is the only way to exchange these socks?" "During Covid when only essential travel restrictions are in place?" She says "Yes" I guess the bar is set pretty low to get a customer service position with this organization

Ordered a scope on line (50% off). Order was delivered 4 days later. But then they charge me twice!…read moreCalled customer service who was less than considerate. He commented that I might have missed the deadline for the discount so I had to "convince" him with the email receipt that was sent to me well in advance of the deadline. He then processed a refund. It's now 10 days later and still no refund. Went to the Nanaimo store to return the item but can't even do that as my "refund" is in the system and until it is complete they cannot do anything. So Cabela's is quick to collect your money but frustratingly slow to refund . . . even when they know it's their fault. Sham!

Ok, the store is impressive bc it's got a rainforest cafe or Disney jungle cruise vibe going on…read more The interior is on theme. I was initially lured in because they sell tracker ATVs here and I have never seen one in a store. Then I saw the aquarium, which is very educational. There is a fish guide panel on the side that helps you identify the different fish, like arctic char. The store is huge. There's designated sections for hunting, water sports, fishing, archery, camping and clothing. There was also a small toys area and birding area with a cool high tech bird camera that identifies species. They have several boats in store, if you are in the market. The prices aren't bad, with some good sales on things like dehydrators. The staff were very nice and knowledgeable about the bear spray specifications. A fun store to bring kids.

Long lines with absolutely no working the checkouts, also the service at the restaurant was not…read moregood and the food was over cooked

Jens provides exceptional expert advice on what lures , reels, rods are most effective for all the…read morefish we target. Selection and Service is fantastic. We also buy the sharp recycled knives! Great value Janice Sigfusson

Funny story. I was looking at some of their map selection (they have a great selection btw) and I…read moresee one of the maps for fishermen and it says "Waterproof and Teaproof!" and I thinks to meself: "Self, you didn't realize that fishers enjoyed Tea so much but that must be a lovely way to pass the time on the water waiting for a bite"...and then meself realized that it actually said "TEARproof", not "Tea". End of funny story. Actually there is another funny or cute story associated with this place and it relates to the signage on the door. Picture: http://www.yelp.ca/biz_photos/t9QLAH-E9JnockHyyOuPrg?select=VmTUoWwLU8Rqtzkmhe0FzA EVERYONE WELCOME! Great selection of outdoor hobby supplies from fishing to hunting to hiking and all the things and clothes you need to help you on your way. Helpful staff.

How to begin the new year ... you might be thinking?…read more By being a survivalist of course ... without the paranoia! Look all around you as you go about your day - zombies aka Karens are everywhere! I lived in Scandinavia back in the day & I had an obsession with knifes & owned a tiny collection. There's lots of trees over there & I liked to carve up wood. I was excited & a big kid all over again (come to think of it I don't think I stopped being a kid ... some might say ... LOL) walking into Gorilla Surplus! It's located on Broadway right in-between Clark & Commercial Drive. It's situated in an old dilapidated shop that looks an old house that's on its last legs! You are not coming here for fine decor or an aesthetic pleasure experience! Why'd I pop in here you ask? Well of course because of the upcoming zombie invasion ... duh!!! Are we not entering into wave #5 & variant #23 or something like that!? Karens are losing their friggin minds & this prolonged pandemic doesn't seem to want to go away! Folks it's getting scary out there ... arm yourselves! Yikes! Many will remember the popular 3 Vets store that closed down in 2017. They used to sell quite the collection of knives & other sporting goods. GS has kinda stepped in as their replacement. GS also has a massive offering of Airsoft guns for all you BB gun enthusiasts, camo & regular survival gear, bags, hats, bear spray & batons - to ward off the zombies ... you know them as Karens! The sales dude with tatts all over him was very helpful & informative. In fact he lead me into buying an item I never in a million years would have thought to buy! I can't wait to use it! I picked up 2 items but I will never tell because Karens/Zombies could be reading this & I don't want to give them a heads-up! Hee! The crazies are here amongst us - people wake up!!! Brace yourselves ... winter is here! Happy new year - 2022 here we go!

They have a great selection of army and outdoor gear. The store is clean and easy to shop in. The…read morestaff are helpful and know their stuff. I'll definitely go back.

DO NOT SHOP HERE…read more This store has the worst customer service and treats their customers badly. Even their own employees do not suggest shopping there. My friend bought a pair of googles and were told they were legit and were cheap, fake lookalikes. I have tried to buy a knife from them and I am on my second replacement and it came broken out of the box, now they are accusing me of breaking the knife. Bottom line, take your buissnes else where. Go to Dragon Impact, great peole, better prices and they don't sell fake and broken items

The reason I am giving this store 2 stars is only because the manager(s) whom I dealt with are…read moregreat in their own category. The current manager Anton & former manager Aiden have been very helpful to my husband and I. I am writing this review because people who walk into this store with no knowledge are basically snickered at and made fun of as they end up leaving the store, I personally heard this on 3 Occasions and I had mentioned to my hubby that that was not professional. The biggest "Customer Beware" is the man working there named Dennis who is just the most condescending and flat out biggest bull sh**ter when it comes to his "Knowledge" of these $400+ guns.... My hubby had a shop in a different province and he just stood back and listened to the jargon coming out of his mouth that was not even accurate. One of the customers at the time was bringing back a airsoft gun that he had worked on and no longer works. So frustrating! I do not make it a habit in anyway to post these type of things., but even his coworkers have the mindset to let Dennis say his thing. Needless to say, we did not, and will not buy from this store in Victoria.

I rented a very decent Rocky Mountain 10 bike from Oceanside outfitters in July 2019. I rode down…read moreto French creek and took the passenger ferry to Lasqueti island which was fun in its own right ( about a 20 min ride from parksdale to the French creek marina). The ride around Lasqueti is very pleasant with a couple of beaches to stop at and relatively car free hilly dirt roads . There is a hotel /pub at fakes bay where the ferry lands You need a mountain bike or a hybrid or gravel bike with 32 mm plus tires . Suspension is useful for the sweeping corners that are gravel covered with washboard in some spots. I called Greg at Oceanside outfitters about one minute after closing to try and get a bike for the 9:45 ferry the next day. Greg kindly offered to open the store at 8:30 the next morning and I made the ferry with no problem. He also let me drop the bike off after shop closing time , at his beach rental spot. A really nice guy and I appreciate the above and beyond service and the great bike as well. Stefan

From the owner: Get outside and explore the natural beauty of Vancouver Island. Oceanside Outfitters Inc. rents…read morestand up paddle boards (SUPs), bikes and bike equipment at affordable rates. With our product rentals, we offer you the perfect way to enjoy the pristine waters of Vancouver Islands' east coast or explore the nearby parks, rivers and lakes.