I don't like doing reviews and never write one. If I had a bad experience I just let it go and am considerate to think of it's a small business they need help or maybe that person had a bad day and just go about my business bc I move on. BUT no not this time...telle tires and how they almost charged me $2000+ for literally nothing.
I've heard a squeaky sound for a few days on my front passenger side near the wheel and while I'd had pads put on a few months ago thought maybe I need brakes or rotars may need to be checked. I don't know anything about cars so figured I'd go to telle after reading reviews and it being conveniently located. I called asking how much aprox for possibly replacement of brakes for the front and the guy Brandon said about 329 plus tax but would need to check to see if I needed pads and other items he could r be sure till he saw it. so I dropped it off explaining I heard the squeaky sound not when I was braking but when I was driving and it went away after awhile or when I pressed my brakes sometimes. I said sounded like maybe something was dragging but I didn't know which is why I thought maybe something to do with the front brakes. I wasn't having any other issues.
I left my car there and got a call back about two and a half hours later from The technician Brandon saying I needed a "complete overhaul of both front and back is recommended". That I needed not just pads rotors and brakes all needs to be replaced, but the caliper and hoses would need to be replaced in both front and back were leaking and worn down. He said only my right front side is breaking and the others are overheating and it's a danger. I was shocked again I hadn't had any issues no noises no grinding sounds no alerts and take good care of routine maintance on my car. I asked how much is all of this he said approx $2000+ and after I said I could afford that what are my options could I do just the front he said yeah that would be around 1150 after tax. That's a lot of money for a person just to throw down for repairs when nothing really feels wrong with the car.
I paused and realize not all of this could be true, I literally had pads put on and had my car inspected just a few months ago. I did tell him that as well. I said I haven't had any issues driving with wheel alignment turns no squeaky or metal sounds other than that squeak occasionally that I had mentioned.
So I said I'd pick up my car and need to think about all this. $1150 is a lot of money and I dont drive much, nothing but the soft random squeak I wanted a second opinion. Picked up my car as he sat eating Fritos (ok I get you need a snack but how about some professionalism) I thanked him for his time and asked if he could send me the text with a pic of the caliper he mentioned he had on the phone and the quote for everything that was wrong with listed items like brakes pads are at 3mm. I don't know about cars but needed to run it by my dad and get a second opinion. I knew this had to be wrong.
That day and the next day (today Friday) I took it to TWO independent mechanics and gave them the list of items directly printed from telle tires that Brandon gave me that may be wrong with my car. I also made sure to tell them both about what I had heard from my car (see above). BOTH came back with the same disgnosis: I did not need anything that was recommended. Pads were at 85% in the back 50% in front no need to replace, nothing was wrong no leaks no overheating in rotors, hoses and looks good and clean and balanced. None of that really shocked me seeing as I just had mt car inspected and again nothing but the squeak I heard was wrong when I did drive my car. So took it to the second mechanic (the one I visited last) same findings EXCEPT....You know what was wrong...there was a rubber washer (best way he explained to me) pressed up against the axel causing that sound. Both mechanics drove it and heard that sound checked everything over. He moved the washer off the axel, put the tires and such back on, drove it again and the sound was gone. He assured me the measurements of the pads and showed me that the brakes and rotors were in good shape.
It's obvious ludicrous and pathetic telle tires just wanted to make some money or get to a sales quota and take advantage of someone who came in looking for help without knowledge of cars.
This was absurd and quite frankly in a time where everyone's hurting with money and things getting more and more expensive people should be looking out for one another. I wouldbe happily kept returning to an honest business and given them my money. It's sad to see a business and people trying to hustle and take advantage of people.
Shame on you. read more
