McNeil was super helpful! Nice building, simple process, quiet and secure. Good location.read more

Bldg management and maintenance are great. The corporate entity that owns this bldg and Telegraph…read morelofts is SHIT. This is the biggest example of overpriced bait and switch in the area. The bldg is freezing cold, damp, not secure at all. The units can be broken into by sliding a bow tool (Amazon) under the door to snag the door handle and you're in 30 seconds or less. My unit flooded before I moved in and I was charged for the time while I lived on my couch for a month. They are also trying to charge me for paint when I took the unit as is. Unit 406 has black mold on the interior walls due to 2 floods that ran all the way down to the first floor into Sweetbar.

Living at the Monogram apartment homes has been great these past two years…read more My apartment at Monogram is a unique blend of spaciousness, modern finishes, and a cozy, inviting atmosphere. It's not just a place to live, but a sanctuary to retreat to after a long day. The large windows flood the space with natural light, and my balcony offers a 360 view of the city. The amenities here are amazing. Since it is attached to the Kissel Hotel, we share with the hotel a modern and fully functional gym, as well as valet parking, the hotel bar, and club access. While there is no pool, the Y is across the street, and they have a pool. I also appreciate the secure and clean environment, with weekly cleaning of the common areas and monthly hallway carpet cleaning, which makes everything look pristine. The location of Monogram Apartments is not just convenient, it's a gateway to a vibrant lifestyle. With shopping, dining, and public transportation just a stone's throw away, it's the perfect balance between work and leisure. The management team is helpful, and the maintenance team responds timely to work orders. Living at Monogram Apartments has been a pleasurable experience, and I would recommend it to anyone looking for a new home.

Chante was very helpful and very professional. I was very hesitant to move to Oakland, but after…read moreviewing the property and seeing all the amenities, I was quickly convinced to make the move.

Best of the best apartments that I lived in within the bay area. I can imagine myself staying here…read morefor years. Quiet neighborhood, friendly people and most of the tenants that I have met so far is super friendly and neighborly :) The best part of this apartment is that you don't have to deal with any foot steps or noises from your upstairs neighbors because the property is built with concrete. I also wanted to give a shout out to the management team for accommodating everything upon my move with smooth process application, repairs, reserving the elevator for me on a SUNDAY! - The management team here is amazing, I never lived anywhere that has such a team that is always willing to help and check on you the next day to see if things are going well with the move and etc. They are all truly amazing people and Im so glad that I moved here.

I recently moved to the area for a job, and I'm staying here temporarily until I find a permanent…read moreplace. Bridgestreet Global has been coordinating my stay here, and I wish I hadn't chosen this location. When I moved in, I noticed a strong chemical smell (which hasn't gone away) and one of the window screens was off the hinges in the bedroom with loose screws on the ledge and floor. I received terrible bug bites one night, and an exterminator came into my apartment when I was on vacation. I never received a confirmation on a time/date before they came, so it was surprising to see all my sheets on the floor when I came home. After I came back from vacation, the mechanism to open the window in the living room was broken, and I have no idea what happened when I was gone. Maintenance people and Bridgestreet Global employees have also come into my apartment without notice, and I haven't felt a sense of privacy at all here. There is apparently no AC even though there is a thermostat with a "cool" setting on it. I'm fine with no AC, but that is super confusing. As a temporary resident, my experience may be different than that of everyone else that lives here, and I hope it is! I feel bad leaving this review, because the owner commenting on the reviews seems nice, but unfortunately my experience here has been mostly frustrating.

I've lived at Webster 11 for a year and a half, and I absolutely adore it. The location is…read moreincredible and the amenities are amazing (the gym & the rooftops in particular). But what really makes living here special are the women who work here. Mikayla, Robyn, and Renee are the best! They somehow remember everyone's name, are always cheerful, and go above and beyond. Whether it's helping with packages, lease renewals, or sharing extra dog supplies when I adopted a furry friend, these women make me feel like I'm truly at home.

I loooove my apartment! I have been here since Oct.2023. I…read moreknow some things could be better, A STRICTER DOG LEASH LAW ON THE PROPERTY WOULD HELP!!! the nasty dog smell on the rooftop preventing any real gatherings, or the human feces demanding attention around the property, or the horrible no-accountable attitude from Robyn, the property manager,(she may just have issues with me) Although Assistant Manager Mykalah Gilkey is part of this team, she is quick to smile and laugh with you as she addresses the issues with apologies and a genuine solution. Still, she follows the lead of Robyn.......that part. When I complained to her about a rude worker she told me it was my fault THREE times! He was her favorite so it was me that started the whole misunderstanding because 1) I was having a bad day 2) I was projecting 3) He was matching energies! IN MY HOUSE!? REALLY? MMk. No incident report, and an apology that lacked sincerity. Several times she has treated me with dismissive energy while she pets her dog. Many time she has had to apologize for just being rude in her delivery or understanding of ANY situation THUS far. Overall, she has a mean disposition towards those that shine light because she has no accountability. NONE!! The management could use some training in their own systems. THE MANAGEMENT TEAM IS VERY FRIENDLY BUT THE CUSTOMER SERVICE COULD BE BETTER CONSIDERING THE RENT PAYMENT SYSTEMS. I am faced with anxiety almost every month due to management not being able to explain my new lease correctly. I am told to do this, but don't do this. Read this but pay no attention to that. There are clear conversations that took place that management "cant seem to remember". In the meantime I have a late fee of over $80, but I handed a rent payment ON TIME TO MANAGEMENT! I HAD TO PAY WITH A CHECK BECAUSE AUTOPAY IS NOT AVAILABLE ON MY ACCOUNT AND I WAS NEVER TOLD THIS!!! Ok, I pay, so why a late fee? How come Robyn has not contacted me about HER mishap? They seriously expect me to go from ledger to ledger, calculate what is owed and write a check every month just to get a late fee anyway? I asked for the email of the Regional Manager...still waiting. I asked for an outline so I can better understand my lease and the payment method allowed that was not clearly explained...still waiting Expecting Robyn to show a certain level of customer service "class" by contacting me about the mix-up...KEEP WAITING! NOT GONNA HAPPEN! Yep, I love my apartment because I have a lovely 1bdrm, with a balcony, a great 24hr gym, the location great if you don't have a car, washer dryer in suite, central air and heat, clean, quiet, friendly staff (except for a few) Overall, I love it here. I hope the Regional Manager contacts me as I am in need of a conversation about my account. Thanks for reading!

I lived at 1200 Lakeshore from 2020 to 2023, and while the apartment itself is beautiful with…read morespacious units and great views, the overall experience was far from perfect. The neighbors were awful--racism was rampant. Once, in the laundry room, my partner was loading a dryer when a woman literally pushed her and said, "residents have priority," clearly assuming she was someone's maid. Another time in the laundry room a different woman asked her "what are your rates?" And when we said "we're your neighbors!" She didn't even apologize she just gave us that "oh you're being too sensitive" look. That kind of behavior was shocking and completely unacceptable. I also had a Mexican flag and a BLM flag on my balcony, and the property manager passive-aggressively asked me to take them down for "drone photos of the building." When I asked when this would take place so I could put the flags back up, he got nervous and mumbled something about needing the building to look "uniform." It was clear the flags weren't the kind of "uniform" he had in mind. While this isn't directly the building's fault, it absolutely must be mentioned: the area is not safe at all. In the three years I lived there, there were three murders within just a couple of blocks. No joke--check Oakland crime stats if you don't believe me. It's a very dangerous area, which only adds to the list of concerns. 1200 Lakeshore is a lovely building on the surface, but between the hostile neighbors, management's sketchy priorities, and the unsafe neighborhood, it's not the haven you'd hope for.

A Special Place to Live 1200 Lakeshore Ave., apartments…read moreoverlooking Lake Merritt is an outstanding apartment complex in Oakland. We have lived here for almost 4 years and have found the apartments to be spacious and immaculately clean and secure. There is a workout room fully equipped with the latest workout machines. There is a gorgeous patio complete with top-of-the-line furniture and a wonderfully landscaped garden. I cannot say enough about the staff. They are kind, generous and willing to help in anyway. They are simply the best .David Solis, manager, and staff go out of their way to accommodate our needs. Some of the tenants in this building have been here for many many years. Currently the tenants if if they so desire can participate in some fun activities. 1200 Lakeshore deserves the highest rating. Please come and check it out. You won't be sorry! Joyce Rubenstein Addendum: the east side of the building overlooks the Oakland Hills. In addition, all of the units have large patio areas Sent from my iPhone

I lived at Hollis Oak for three years ( on Peralta side) and overall I had a really positive…read moreexperience. The location is amazing. It's far enough away from Lake Merritt that you don't get constant foot traffic, but it's still close enough that you can easily enjoy it whenever you want. It's about a 7-minute drive to Lake Merritt, and you can also walk there if you enjoy longer walks around the neighborhood. I used to go there often just to walk around the lake. There are also several grocery stores nearby within walking distance, so the area definitely isn't a food desert. I actually lived on both sides of the building, one unit facing Hollis Street and another facing Peralta Street. The Hollis Street side does have larger windows, which is nice for natural light, but personally I preferred the Peralta side. Parking can be a little tricky like most places in Oakland, but there's usually plenty of street parking on the parallel streets. Just make sure you pay attention to street cleaning days because you will get a ticket if you forget. The biggest downside is that the walls are very thin. You can definitely hear your neighbors. However, when I did have an issue once, I simply spoke directly with my neighbor and she was incredibly kind and understanding. The walls are just that thin. There was no hostility at all, and honestly it helped build a sense of community. During my time there, I really felt like I became part of the building's culture. The last week I was living there, new management took over, and I had the chance to meet Daniel. Even though I was already in the process of moving out, he went above and beyond to help me. I noticed improvements being made right away, the common areas were being repainted and refreshed, and he was clearly putting effort into bringing new life to the building. There was a small delay with my deposit check, but Daniel stayed in communication with me the entire time and made the process smooth. He even helped follow up while he was sick with the flu, which I truly appreciated. That level of professionalism and care really stood out. I was honestly sad that I wouldn't get to experience the building under his management because it felt like the place was finally getting the fresh energy it deserved. It's pet friendly!!!

I am writing to share a review of my recent experience at the Hollis Oak apartment complex while I…read morewas touring the property. I was very impressed with the community and loved how well-kept the grounds and facilities appeared. I also want to specifically commend Dan, who assisted me during my visit. He was incredibly knowledgeable, provided me with several great options, and truly took his time to ensure all my questions were answered. Thank you for the excellent tour and for the helpful information.

I have been here for almost two years now and I have to say that the customer service has been…read moreexcellent. The office staff is always professional, responsive, and welcoming, which makes a big difference in day-to-day living. In particular, Terrye goes above and beyond to make this community feel like home. Whether it's greeting residents with a smile, answering questions with patience, or ensuring maintenance issues are resolved quickly, her kindness and dedication create a warm, supportive atmosphere. Thanks to their efforts, living here feels less like just an apartment and more like a true community

We've been here almost three years and without a doubt this has been the best property management…read moreexperience so far. Super pet friendly and the neighborhood - from a bayside coastal trail to a plethora of amazing breweries makes this location truly exceptional. There's a trick to living here with the train horn: get a sound machine, put it next to the double paned window, and grab a few air filters. It's really the only downside here, but living in an urban environment is really a battle of noise.

Let's review: The…read moregood reviews are from before Premium Properties took over. There's a reason for that. Here's what the property manager told me on tour vs reality: "We're getting a bike room fall of 2024." No bike room. "Landlord pays water and garbage, tenants pay PG&E." Nope, tenants pay ALL utilities. "I don't think there's an extra fee for dogs." It's an extra $150 per month. "We're going to replace these crappy windows with weird opaque speckles." Nope. "We are a secure building with 16 security cameras." Doesn't matter if people are getting in and stealing shit anyway. Here's what Premium Properties told me before/at move-in, vs what I found out later on: Lease: "Tenant acknowledges building is master-metered for water, sewer, gas, and Electric." Natalie at Premium: "Yes, all utilities are flat rate." Selena at Premium: "Yes, all your utilities are flat rate." Later, Selena: "Your utilities are all set up and will be billed through the client portal! NO NEED TO CALL PG&E!" Reality: PG&E turned my power off 8 months in because no one had set up an account for me. They told me if I wanted power I'd have to set up my own account and pay a back balance, then sent me a bill for $470. Premium gave me the excuse the lease had a typo and some mistakes were made and oh well not their problem. (Odd. Turns out this happened to multiple other neighbors, and they were given a different excuse.) One day I caught a shady guy wandering the complex looking into people's windows. He wouldn't leave. I went to the manager. Manager said, "oh yeah I told him to leave." Oh really, well he's still here, so maybe do something about that?? I told them I'm moving out and I am getting like 2 notices a week that they plan to enter my unit to show and then nothing happens. They harass you 120 before your lease expires to tell them you'll renew or move. The emails are ended with the sentence: "Thank you for your anticipated cooperation." LOL.

I've lived here for 3 years and so my review covers the period when the building was managed by Mr…read moreMing (up to 2022 - when you will see quotes from all the reviews), and the period since while it has been managed by a company called Premium Properties. During the Ming Dynasty, this was a pretty sweet place to live. He kept the place really nicely and was pretty helpful. When my e-bike got stolen from the inner courtyard after the thieves broke in the side entrance, he willingly showed me the video of the theft using one of the 16 security cameras that used to work while he was here. Then Premium took over. And the service since then has not been premium. - Packages are routinely stolen because whereas Mr Ming used to put them in the amazon lockers, now they lay about. - The amazing security cameras go on and off like it's some sort of modern art installation. They were off for about 6 months but seem recently to have come back on. Of course that might not matter because since Mr Ming we've had two building managers and the first one couldn't access any of the recordings. Not sure if the current one can. - Of course, Premium couldn't do anything about the paper thin walls, floors and ceilings. As long as you're ok listening to your neighbor's music and sex life it's not a problem. - They did rewire the whole place since apparently the previous wiring was a death trap, but using the cheapest contractors has its drawbacks when they turn out to have wired multiple apartments wrong, including my own. That only took a few weeks to sort out. Their conscientious attitude to key checks - three in the course of 2 weeks recently where they had to come in to each apartment to make sure their master keys still worked - made up for that though - and I guess that's how they discovered one of the tenants had died in his ground floor apartment and not been found for some weeks. - The courtyard floor was painted to waterproof it at the start of the year - right when the torrential rain started. The rain washed off a lot of the light grey paint they'd used (on the terracotta colored floor) and then the run off from the frankly situation-saving-plants and trees turned what was left a streaky brown. But some tenants think the Jackson Pollock effect adds to the building's charm. Premium promised to sort out the painting in the Spring. It's now September so one assumes there's a really great reason why it hasn't happened yet. - The plants and trees are the main reason why I keep living here. They really are lovely. - Bicycle theft and/or damage remains an issue so Premium started talking about introducing a bike room about 9 months ago. Newer tenants were told it would be open in June. Again, it's September. Tenants continue to lug bikes up and down the stairs because leaving them in the garage is asking for them to be stolen. - When things do go wrong, like a broken dishwasher or shower, Premium have this great system where you submit a ticket online which they will respond to in 5 working days. Not "within" 5 working days. They will wait it out. Mr Ming used to pop round with a screwdriver and have it done in 5 minutes. Now it's after 5 days that they contact a contractor. It then depends how soon the contractor can visit. And then we get to the laundry room. - When the building was rewired the ventilation system in there conked out and so for some months it also served as an onsite sauna. We took to permanently propping the door open to stop everything in there going moldy. This meant that when the tumble dryers broke down for the 7th time this year the sound (like a cement mixer mixing stolen catalytic converters) was able to echo around the whole building. The washing machines break down with such regularity that it would make sense to offer an employee of the contractor who manages them a discount on an apartment. There is currently one of three machines working for a building with 30+ apartments. The machines regularly take money without turning on and the refund link in the app doesn't work. And finally we get to the ants. - This is an old building so of course there are cracks. And ants get in during the summer because that is what ants do. Mr Ming kept a supply of ant baits and would hand you a couple at the first sign of them. Now, we submit a support ticket and wait, meanwhile exchanging grandmother's tales of how to stop the cunning little things in the building's whatsapp group - a place where new tenants are regularly updated on which parts of the lease agreement are known to be illegal by the tenants who have already been through two rounds of "but if everything's broken shouldn't we ask them to reduce the rent". I have now duck taped a significant part of the edge of my living room window since the cracks have now reached such an extent that ants can casually stroll through them on a whim to see what I might have to offer in the way of cat food.