I've lived at Webster 11 for a year and a half, and I absolutely adore it. The location is incredible and the amenities are amazing (the gym & the rooftops in particular). But what really makes living here special are the women who work here. Mikayla, Robyn, and Renee are the best! They somehow remember everyone's name, are always cheerful, and go above and beyond. Whether it's helping with packages, lease renewals, or sharing extra dog supplies when I adopted a furry friend, these women make me feel like I'm truly at home. read more

I loooove my apartment! I have been here since Oct.2023. I know some things could be better, A STRICTER DOG LEASH LAW ON THE PROPERTY WOULD HELP!!! the nasty dog smell on the rooftop preventing any real gatherings, or the human feces demanding attention around the property, or the horrible no-accountable attitude from Robyn, the property manager,(she may just have issues with me) Although Assistant Manager Mykalah Gilkey is part of this team, she is quick to smile and laugh with you as she addresses the issues with apologies and a genuine solution. Still, she follows the lead of Robyn.......that part. When I complained to her about a rude worker she told me it was my fault THREE times! He was her favorite so it was me that started the whole misunderstanding because 1) I was having a bad day 2) I was projecting 3) He was matching energies! IN MY HOUSE!? REALLY? MMk. No incident report, and an apology that lacked sincerity. Several times she has treated me with dismissive energy while she pets her dog. Many time she has had to apologize for just being rude in her delivery or understanding of ANY situation THUS far. Overall, she has a mean disposition towards those that shine light because she has no accountability. NONE!! The management could use some training in their own systems. THE MANAGEMENT TEAM IS VERY FRIENDLY BUT THE CUSTOMER SERVICE COULD BE BETTER CONSIDERING THE RENT PAYMENT SYSTEMS. I am faced with anxiety almost every month due to management not being able to explain my new lease correctly. I am told to do this, but don't do this. Read this but pay no attention to that. There are clear conversations that took place that management "cant seem to remember". In the meantime I have a late fee of over $80, but I handed a rent payment ON TIME TO MANAGEMENT! I HAD TO PAY WITH A CHECK BECAUSE AUTOPAY IS NOT AVAILABLE ON MY ACCOUNT AND I WAS NEVER TOLD THIS!!! Ok, I pay, so why a late fee? How come Robyn has not contacted me about HER mishap? They seriously expect me to go from ledger to ledger, calculate what is owed and write a check every month just to get a late fee anyway? I asked for the email of the Regional Manager...still waiting. I asked for an outline so I can better understand my lease and the payment method allowed that was not clearly explained...still waiting Expecting Robyn to show a certain level of customer service "class" by contacting me about the mix-up...KEEP WAITING! NOT GONNA HAPPEN! Yep, I love my apartment because I have a lovely 1bdrm, with a balcony, a great 24hr gym, the location great if you don't have a car, washer dryer in suite, central air and heat, clean, quiet, friendly staff (except for a few) Overall, I love it here. I hope the Regional Manager contacts me as I am in need of a conversation about my account. Thanks for reading! read more

Webster Eleven - Apartments Near Me - Oakland, California

People stealing your mails,missing packages and the parking is a joke,some people parked here and they're not even live here. You don't have a space to park after paying hundreds. read more

Webster Eleven is an amazing property! The staff are very friendly and helpful. Mykalah goes above and beyond to make sure that your needs are met! Robin is sweet and very helpful and has an open door policy for questions and/or concerns. Renee is also very kind and helpful to us tenants. Webster Eleven was the best place for my family including my dog! If you are looking for comfort with a friendly and supportive staff Webster Eleven is the place to reside! read more

My husband and I have lived here for two and a half years. Webster Eleven is an exceptional place to call home. One of the standout features is its attentive and friendly staff. From the moment you step through the door, you're always greeted with a warm welcome the staff. Huge shoutout to Mykalah, Robin and Alicia and their commitment to resident satisfaction. Vince handles maintenance requests promptly and efficiently, ensuring that any issues are swiftly resolved. Overall, Webster Eleven provides a wonderful living experience with its well-appointed apartments, attentive staff, and convenient location. If you're looking for a modern and comfortable place to call home in Oakland, look no further than Webster Eleven. . read more

Wow, my experience as a tenant here has been so unfortunate. The property and the management company (Brookfield Property) has been unresponsive to instances of crime, theft, and damage to personal property. The property management likes to shirk responsibility by saying "that's just life in Oakland." And yet, this attitude takes no ownership of the very real and tangible steps the property could and should take to improve the security of the residence. After multiple cars were stolen from the secured garage and the storage units were broken into, management remained slow to respond to residents and their pleas for updated security & improved communication. The property finds every excuse, w the general manager going so far as to tell me my concerns wouldn't hold up in court and there wasn't anything he could do just because "bad things were happening." I urge you to avoid this property and any Brookfield Property within the Bay Area. read more

My wife and I have been living here for the past 3 years and have been extremely happy with the staff. They ensure that every resident is able to have the best service possible. I have been amazed by the admin team who are extremely professional and super friendly. From the moment you step into webster eleven, you are greeted with friendly smiles and they always care about you. They always answer your questions and stay after work hours to help you out. We have lived in other downtown Oakland buildings and by far this has been the best experience. Thank you so much for being super friendly and giving us the best experience. read more

WOUD NOT RECOMMEND RENTING HERE! I've been here for a while so I've seen a lot. I want to make sure you know what you're getting yourself into before you decide to move here. I've been a resident here for 17 months and was one of the first few tenants to move here. The quality of living here has slowly been getting worse. There are a few things to know before considering renting here. 1. The Crime Most of us know that there has been a rise in crime lately, but we expect our homes to be a safe space, especially when we are paying upwards of $2,000 a month. That's not the case at Webster Eleven. It started out with a few personal storage break-ins, and has escalated to non-residents trying to break into occupied units. Security is often asleep in their car in the garage, and I've never seen them patrol the unreserved parking areas. Recently, 2 cars were stolen from the garage, and property management was incredibly nonchalant about it, telling one of the victim's "at least you'll get a new car." As if. There was even an occasion where the citizen app reported an individual with a knife in the building. Police blocked off the street, patrolled the block, and patrolled the floors of the building in bullet proof vests, wielding shot guns. When a resident asked an officer what was going on, they confirmed that there was in fact an individual with a knife. When a resident then followed up with property management, they sent out an email stating, "This was not the case. The police were on site today in response to a non-threatening and non-criminal matter, however, we understand and appreciate the concern." I've also had two close friends report strange men at their doors trying to access their units at 2am and 4am. Members of the leasing office told them that it might have been MonkeyBrains, the internet company. 2. Financial "Mishap" I noticed this month, when I went to make sure my rent went through, that there was an additional $1,500 charge on my account. I went down to the leasing office to ask about it, and was told that I had been paying the incorrect amount each month for the last 16 months. I had asked for help setting up auto-pay on their resident portal, but apparently Parris Moore (who no longer works at this property) had forgotten to incorporate parking, parking tax, and utilities. The current property managers told me I'm be responsible for 16 months of back payment, "despite the mishap in calculations made on Parris' part". When I talked to a few other residents, they claimed to have experienced similar payment portal negligence. So, by the time I move out I'll owe over $4,000 in back payments.... 3. Loss of Amenities Finally, we have way less amenities than what we started with at the beginning of my lease. We no longer have guest parking, as it's been given to the retail space (Citibank) employees. They removed the tv's from the rooftop lounge. The dog park no longer has protective plexiglass around its boarder, which used to protect dogs from sliding between the floor and the gate. It also protected the wood from being urinated on, so over time the wood will become warped and will smell absolutely delightful in the summer months. The cement tiles in the dog park are constantly slipping apart. Additionally, there has been a sharp decrease in community events, and management doesn't even allow us to post in the resident portal community page anymore without their approval (so if you have anything negative to report, you'll have to share it privately or in person). That being said, I'm excited that my lease is finally coming to an end, and I will not be renewing. I would think twice before trusting this or any other Bay Area building managed by Brookfield Properties. read more

Want to get your car or bike stolen & then be completely ignored after it happens?! Then move here. All of the five star reviews are 100% fake or related to Nicolas, who no longer works at Webster eleven. Nicolas was amazing (he ran a tight ship), while being extremely responsive to residents. After he left, it has all gone downhill. Management is dismissive, and honestly, useless ? Building looks luxurious at a glance, but everything it's build with is absolutely low-quality. Our elevators never work, so you'll be stuck in a dark parking garage alone more often than not! Rent is way overpriced and just not worth it. Do not move here. Save yourself :) I've lived here over 1 year for insight. read more

The leasing agent Nicholas was super helpful and his hospitality is the best I have ever encountered during the apartment hunt in Oakland. He is very polite, patient, and responsive. He will ask about your preferences, help you find the best fit, and do his magic to make it work! Webster is very clean and has very nice amenities. The highlight of this apartment is that everything is controlled by smart appliances! - security is no doubt the best in town. read more

Amazing property with stunning views. The staff are very helpful and will go out of their way for you. I live in a beautiful studio and love all of the amenities! If you have any questions send them to me at this link: https://rentgrata.com/listing/5184/residents/126190/messages/new. If you write me before you sign you'll get money off! read more

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The floors are not insulated. For a while, I've been interested in the new "luxury" apartments developed by corporations instead of apartments owned by mom-and-pop landlords. I found that these large corporations always ignore the important stuff and instead focus on whatever takes the best pictures. There's a reason why you always have "for lease" signs. I leased this apartment complex for 16 months. I specifically chose this apartment complex because it was near Bart and I thought that I would return to the office soon. During my time here I mainly worked from home. When I signed the lease the apartment complex started adding 3 months of free rent. So when I moved in for about 4 months there was no one above me and the apartment was basically a ghost town. Unfortunately, someone did end up moving in. I discovered that when I was awakened by the sound of someone dancing upstairs. The apartment floors are so poorly insulated that I thought someone had a kid running around at all times of the day. Even at night time, I would get woken up by the two couples. It took me a while to figure out that the apartment complex was poorly insulated after confronting my upstairs neighbors. So for about 16 months I slept with noise-canceling headphones and worked from home with noise-canceling headphones. On the weekends starting Friday was pretty annoying too as the courtyard had a lot of parties that would run late. The TL; DR is this is not a quiet place. LOL. Towards the end of the lease, I even had my downstairs neighbor confront me. I told him that the floors were just poorly insulated. He ignored what I had to say and just told me to wear slippers or walk on my tip toes at night. I thought that request was ridiculous. There was another lack of attention to details such as nob handles falling off. Or my unit was the only one without a peephole. The other complaint from other tenants was elevators failed sometimes and some people reported that they were stuck in there as a result. There were also smash-and-grabs in the garage. There were also two known break-ins at the storage and the answer from management was to report it to your renter's insurance. I have a picture of a nice Porsche with a broken glass window. I walked around my apartment complex at night and I always saw suspicious people. It got so bad to the point where they hired 24/7 security guards. Living here in my studio costs about ~2500 plus ~200 dollars for unreserved parking. People unfortunately would bring their friends over and would park there. At night I typically do errands and it is so deeply frustrating to not be able to find parking. It got a lot better since they hired security guards. It wasn't all bad I guess. My apartment room was brand new. Everything was kept clean and my room was very stylish. I never found a bug in my unit. The air conditioner was also great. I never noticed the changing of the season and the air was very clean. But the fact that they bothered not to add floor insulation was such a bonehead move. Working from home and having heard the thumping sound made me so frustrated and angry that I was paying a premium for this experience. For 16 months I really never had a moment of silence to hear my own thoughts. The new management also came in and after several interactions, their impression was the typical apathetic employees. An example was when I requested to do a final inspection and last minute I was notified that the guy couldn't make it. I guess I put it in writing and geez literally 10 minutes later the manager sent me a Google invite to confirm the final walkout. It's also been 21 days and I didn't receive anything from them. On a personal level, I hate corporate-owned apartments in general. All with the nickels and dimes. read more

Well first off, WOW!!! Second, Nicholas gave an excellent tour and is such a great leasing agent!! This place is absolutely STUNNING!!!! The art throughout the entire place is very unique and full of culture. There is no way I could pass up this beautiful place (new home) the location is great and I can even walk to work!! Everything is great about WebsterEleven!! read more

My fiancé and I moved in from out of state & immediately felt welcomed from the property's management staff. Each and every one of the ladies & Rod has made our apartment feel like a home. Of course, with apartments there will always be uncontrolled variables that can be super hard to overcome, but I can honestly say this team puts in hell of an effort to make sure that we as residents feel safe & accommodated. We have been extremely pleased & we can't thank Mykaylah, Robyn, Alicia, & Ms. Lisa for always being accessible & understanding to all of our concerns no matter big or small. You all are wonderful inside and out & we look forward to a continued relationship with the team! read more

Great complex in good neighborhood but the staff there sucks. The tour was pleasant but the question of are they trying rent or are we trying to beg comes to mind, position have certainly been reversed. Staff there were Super racist and judgmental. read more

This review is just regarding the touring and leasing process. First and foremost, the leasing agent, Parris, is absolutely fantastic. Touring with Parris was great. Parris took the time to answer all of my many question, and she took the time to show me many units to make sure I found a unit that would be the right fit for me. Unfortunately, someone else leased a particular unit I was interested in before I made a final decision about whether to move forward with applying. However, Parris made sure to follow up with me and provided me with other options for similar units. Webster Eleven is a phenomenal apartment complex. It has great amenities, and the promotions are great. The online application process is easy, and the the leasing staff is easy to reach with any further questions. Ultimately, I opted to lease a unit at another complex that offered one-bedroom apartments for a price that was much closer to what I wanted to spend. However, if I ever decide to up my budget or the Webster Eleven one-bedroom prices come down, I would certainly consider leasing an apartment here. read more

RUNAWAY! And dont look back! Horrible management, THE worst in the bay area. Do not believe what they tell you. I just contacted the tenants rights of oakland and they referred to an attorney who is taking my case. Again, DO NOT RENT HERE! read more

I wanted to take the time to write a review for Jacarre, even though we ended up choosing a different place. She was wonderful...graciously taking the time to answer a multitude of questions from us, always responding quickly to our needs and putting in effort above and beyond to ensure we were happy with our experience. read more

Property management is super shady! Dont move in if you care about customer service or feeling safe at home.

We toured and loved Webster 11 so much we signed our lease that day. Webster 11 has everything you need if your working from home. The Dog park on the roof is great and clean. The gym is new and high-tech. You control the building with your smartwatch or phone (I do need to make sure there is a backup key in-case something does go wrong though). Nichols is who toured with us and was great! The outside area around Webster is being redone, and it's next to Chinatown, which is great for bites. What I like is everything is walkable, including the Bart Station. I never saw myself living in downtown Oakland but the way this building was designed, the security features make it so you really never have to leave, you can get everything delivered if you wanted. They also plan on having a service where if you don't have a car you can rent one of theirs for the day, super convenient. It's great to be part of the revitalization of downtown Oakland and to help the local community as well as the local struggling family-run shops that I can easily walk to! read more

Renewing for a 2nd time and couldn't be happier. The place is always kept clean and event planning is on another level. The management team goes above and beyond without even being asked. Vince, Mykalah, and Robin have outdone themselves in creating a positive vibe and deserve a shout out! read more

Great apartment complex overall! I really enjoyed the tour. However, they won't tell you everything upfront unless you ask, so make sure you ask the right questions before signing the lease. Sometimes there is fine print with these "specials" that apartments aren't sharing. I've been touring apartments like Webster since January and it continues to be a challenging piece in my search. Moral of the story, ask the right questions before being pushed into signing. read more

this is a review based purely on the tour i received. nicholas was very responsive with answering emails and questions. and parris was an AMAZING tour guide. like, ive never seen anyone so energetic and passionate about showing apartments to people. she answers literally any question you have and she stayed patient with me as she showed me around 10 apartments! the amenities looked astounding, with multiple courtyards, rooftop areas, and lounges. security looks good here too. i signed for a lease within the hour and cant wait to move in next month. highly recommend read more

Just moved in & the move in process was great. Maintenance is very timely & respectful. The area is okay & police presence is pretty nice. The amenities are amazing except there isn't a squat rack in the gym but other than that the gym is great. Roof top dog park is such a plus & the staff is very friendly. The keyless entry is great in theory but can get alittle inconvenient when the app is slow. All around I love the place. read more

Would want to start off with Bailey, David. He is just simply absolutely awesome. The type of person that is dependable and great to be with. He brought us around Webster Eleven, and is definitely the plus point to like living here. As he nailed it, Webster Eleven is a modernized tech living environment, where everything you can do it with your smartphone. Simple, easy, highly modernized and comfortable is what Webster Eleven is all about. The Gym is awesome, high tech and able to connect to streaming services during your workout! Place is very clean, nice fragrance and very secure. If you are hungry, you just walk down, and get delicious food right by the next surrounding block! So nice to be here, no matter you are working from home, or in office. Again, David is the man that will ensure you are very welcomed and well covered. Really appreciated what David had actively support, helped and provided. My pleasure to write the first review here =) read more