I recently had an issue where my entire key set (key fob for apartment, mailbox key, and car keys)…read moreall fell down the trash chute. It was literally as I was about to head out so I couldn't even get back into my apartment. Good thing I had spare car keys and I was able to get my key fob replaced right away! Concierge was very helpful in that area! I also needed to replace my mailbox key and that also required a separate work order but Jeff the property manager of Atlas assisted me right away! He was able tuse his master key so I get my packages out of the mailbox! I am very appreciative of his help! Thank you to all the Atlas staff that help us with mishaps such as these!

Hi, I tried to find Atlas Garage which is the parking garage owned by Atlas Apartments. I used this…read moreAtlas Parking garage last night on 13th Street in Oakland and they very specifically quoted it is $50 overnight. I thought this was very expensive for an average and not very nice area of Oakland. I put my car in the garage about 9 pm last night. The garage itself was clean and fine no problems. However when I checked out about 9 am this morning the bill was $71 and I called the attendant. The attendant explained that the $50 charge is only if you park your car at midnight and leave the next morning. He admitted that everyone complains but the management wont do anything about it. He said he sympathized with my position but said that no one in management will do anything about it. So we both smiled and I drove off. He was a good person. I don't like deceptive deals like this. They said $50 overnight. They did not detail any other considerations or time constraints or that there would be other fees. Sure $21 won't break me either but it is the principle. I would not rent apartments from any company that had deceptive practices like this and that didn't think they should do anything to fix it. I told the attendant I would never use this parking garage again. And he said he understood. Is that their business model to bilk their first time customer and to make sure that customer will never come back again and will certainly give them a bad review on Yelp? How bright are they? Jerks.

Great lofts in a nice area. building is well maintained and the layout is inviting. onsite…read moremanager was very helpful and friendly. loft spaces are open and give you a lot of room to design what you want.

The office manager is lovely, helpful and communicative. However, the regional team is nasty. I…read morefilled out an application here, $45 nonrefundable and $400 "hold". I have 20 years of perfect rental history except a corporate landlord who overcharged me in 2021 for a half months rent I did not owe (and many others, theres a class action suit pending). I make twice the min yearly. They refused to rent to me unless i paid money I don't owe to the company who we're collectively suing. Worst part, they kept me on the hook for a week doing tasks like they might approve me- a decline would have been so much better. I sent them W2s, lawsuit paperwork, reference letters from my current property manager...on and on. They took my $400 via EFT but are sending it back via paper check "hopefully within 7-10 days". They also monopolized the loft situation in Oakland- I say this to say they're greedy, not for the people and if I knew then what I know now I wouldn't even have applied. Give your money to a better place.

Property management had the nerve to response and say my thoughts were unwarranted.. HA ! What a…read morejoke ! Reviews are the experience /opinion of the writer.. you can't debate my experience! .. Now carry on , I am thankfully retired and Blessed that I am not working with or for any unprofessional companies in this present day work force Good Day and Good Luck .. LOL .

Avoid this place at all costs. They are thieves and liars and money-grubbing crooks. I lived there…read morefor 4.5 yrs and the infractions are too many to list but here are a few: - they charge for parking monthly but don't guarantee a spot (I received $409 in parking tickets despite paying $150/mo for parking - the building is dirty; trash everywhere around parking structure, elevator banks; and portico - the spa never works - the workout equipment is old and the treadmills are always broken - they refused to replace 12 year old carpet - the appliances are old and noisy (especially the refrigerator) - elevators break down often and it takes a month for them to repair, There's a lot more...just trust me and don't live here.

forced to hire a mold inspector after a stain on my wall kept growing. For a year now the building…read morekept brushing it off till mold grew on the surface. lab results came in, MOLD! This is extremely dangerous for my toddler.. the solution presented was "guard for the shower"even with the lab results.. ZERO senses of urgency. all this money to be living in a unlivable unit, smh avoid this building like the plague! they don't care about their tenant safety.

After living here for two years, I couldn't recommend this place in good faith. Here's why:…read more - Awful property management: Easily one of the worst I've ever dealt with and a key reason why living here is unenjoyable. They fail to proactively communicate, email response times can take weeks or up to a month, and they've blatantly lied to me about policy changes. - Butterfly MX: This is the system used to manage the front door. It is broken constantly and down for months at a time. You will not know when it's going to be fixed, nor why it's constantly down. This will impact receiving deliveries or your guests. - Dog owners: Pet owners are allowed to simply let their pets urinate (and sometimes defecate) in common areas. The 6th floor elevator bay and dog run has a smell that only prisons in the third wold know. - Trash/Recycling: While you will be shown trash/recycling/compost chutes on your tour, it's all smoke and mirrors. Those chutes are often off and do not allow you to dispose of recycling or compost in it. Heck the building itself doesn't even compost. That means you're forced to go to the basement anytime you want to get rid of waste vs being able to use the chutes that are there for... I have no idea honestly. - Washer & Dryer: Washer and dryers are in-unit, but they are more hassle than help, specifically the dryer. You have to dry clothes generally 2-3 times just to get them to normal dryness, you have to empty a very small water tank, and it will simply turnoff if it senses the clothes are dry even if they're damp or completely wet still. - Kitchen Sink: Another design flaw, but kitchen sinks are very shallow for no apparent reason. This causes quite the splash zone when washing dishes and is just a cheap cost cutting measure. - Theft: You're told that they have a secure bike room, but that happens to not be the case. I along with many other residents had our bikes stolen from the bike room even though there are cameras, they were locked with U-locks and cables, and the door requiring key fob access. Instead of providing any support, management simply sent out an email notifying residents of what took place and offered no support (sharing camera footage, key fob badge records, etc.). Their response: "we're not an investigative agency" Don't let the rooftop pool and clubhouse fool you, there ain't no luxury in sight here. You will be treated like an inconvenience as a resident, and will quickly learn that what you saw on the tour is far from reality of what life is like living here.

I've lived at Neptune Court for a while now and have had a great experience. The location is…read moreamazing, the property is well maintained, and it has a nice community feel. A big part of that is Chris and Kenny. Chris is always friendly, responsive, and genuinely cares about the residents. Kenny does an awesome job with maintenance and is always quick to help when something needs attention. They're both great people who clearly take pride in what they do. Good management and maintenance can make all the difference, and Chris and Kenny are a big reason why Neptune Court is such a great place to live. Highly recommend. Thank you both!

I've lived here for 9 years, and had the best experience. The most amazing Landlords, Chris and…read moreBrandy, friendly neighbors, and dog friendly...I have nothing but the best to say.

The Emery is an amazing community! I absolutely love living here. The leasing office staff and…read moreManager Dartise are very welcoming, and always helpful with any questions I may have. Beautiful views, and the amenities are awesome! Shoutout to The Emery Leasing Office Team, Maintenance staff and janitorial team. You all are awesome!

I am absolutely appalled by the experience I had during my self guided tour at The Emery today…read more This community is a complete disaster and frankly a joke considering the price point they are asking for these units. I am coming from Vespr in Oakland and the drop in quality is staggering. This place does not even come close to matching that standard of living. The entire property is dirty and cramped, and the unit entry door frames are all beat up and missing paint which gives a terrible first impression. The elevators are ancient, painfully slow, and way too small with hideous tile that looks like it hasnt been updated in years. I was shocked to see residents actually posting flyers in the elevators soliciting their own businesses like it is a cheap motel and not a luxury apartment complex. The tour process itself was a nightmare. The app is completely useless and I could not even get into the three bedroom apartment on the top floor that I specifically came to see. While wandering around I noticed that packages are just left out and not secured at all which is a massive red flag for anyone paying this kind of rent. To top it all off I was told I could park in the future resident parking for free but when I tried to leave the machine forced me to pay four dollars. I called the office multiple times while I was on the property to get help with the app and the parking but nobody bothered to answer the phone. I want a response from management immediately because this was an insulting waste of my time and a total embarrassment compared to other buildings in the area.

Let's review: The…read moregood reviews are from before Premium Properties took over. There's a reason for that. Here's what the property manager told me on tour vs reality: "We're getting a bike room fall of 2024." No bike room. "Landlord pays water and garbage, tenants pay PG&E." Nope, tenants pay ALL utilities. "I don't think there's an extra fee for dogs." It's an extra $150 per month. "We're going to replace these crappy windows with weird opaque speckles." Nope. "We are a secure building with 16 security cameras." Doesn't matter if people are getting in and stealing shit anyway. Here's what Premium Properties told me before/at move-in, vs what I found out later on: Lease: "Tenant acknowledges building is master-metered for water, sewer, gas, and Electric." Natalie at Premium: "Yes, all utilities are flat rate." Selena at Premium: "Yes, all your utilities are flat rate." Later, Selena: "Your utilities are all set up and will be billed through the client portal! NO NEED TO CALL PG&E!" Reality: PG&E turned my power off 8 months in because no one had set up an account for me. They told me if I wanted power I'd have to set up my own account and pay a back balance, then sent me a bill for $470. Premium gave me the excuse the lease had a typo and some mistakes were made and oh well not their problem. (Odd. Turns out this happened to multiple other neighbors, and they were given a different excuse.) One day I caught a shady guy wandering the complex looking into people's windows. He wouldn't leave. I went to the manager. Manager said, "oh yeah I told him to leave." Oh really, well he's still here, so maybe do something about that?? I told them I'm moving out and I am getting like 2 notices a week that they plan to enter my unit to show and then nothing happens. They harass you 120 before your lease expires to tell them you'll renew or move. The emails are ended with the sentence: "Thank you for your anticipated cooperation." LOL.

I've lived here for 3 years and so my review covers the period when the building was managed by Mr…read moreMing (up to 2022 - when you will see quotes from all the reviews), and the period since while it has been managed by a company called Premium Properties. During the Ming Dynasty, this was a pretty sweet place to live. He kept the place really nicely and was pretty helpful. When my e-bike got stolen from the inner courtyard after the thieves broke in the side entrance, he willingly showed me the video of the theft using one of the 16 security cameras that used to work while he was here. Then Premium took over. And the service since then has not been premium. - Packages are routinely stolen because whereas Mr Ming used to put them in the amazon lockers, now they lay about. - The amazing security cameras go on and off like it's some sort of modern art installation. They were off for about 6 months but seem recently to have come back on. Of course that might not matter because since Mr Ming we've had two building managers and the first one couldn't access any of the recordings. Not sure if the current one can. - Of course, Premium couldn't do anything about the paper thin walls, floors and ceilings. As long as you're ok listening to your neighbor's music and sex life it's not a problem. - They did rewire the whole place since apparently the previous wiring was a death trap, but using the cheapest contractors has its drawbacks when they turn out to have wired multiple apartments wrong, including my own. That only took a few weeks to sort out. Their conscientious attitude to key checks - three in the course of 2 weeks recently where they had to come in to each apartment to make sure their master keys still worked - made up for that though - and I guess that's how they discovered one of the tenants had died in his ground floor apartment and not been found for some weeks. - The courtyard floor was painted to waterproof it at the start of the year - right when the torrential rain started. The rain washed off a lot of the light grey paint they'd used (on the terracotta colored floor) and then the run off from the frankly situation-saving-plants and trees turned what was left a streaky brown. But some tenants think the Jackson Pollock effect adds to the building's charm. Premium promised to sort out the painting in the Spring. It's now September so one assumes there's a really great reason why it hasn't happened yet. - The plants and trees are the main reason why I keep living here. They really are lovely. - Bicycle theft and/or damage remains an issue so Premium started talking about introducing a bike room about 9 months ago. Newer tenants were told it would be open in June. Again, it's September. Tenants continue to lug bikes up and down the stairs because leaving them in the garage is asking for them to be stolen. - When things do go wrong, like a broken dishwasher or shower, Premium have this great system where you submit a ticket online which they will respond to in 5 working days. Not "within" 5 working days. They will wait it out. Mr Ming used to pop round with a screwdriver and have it done in 5 minutes. Now it's after 5 days that they contact a contractor. It then depends how soon the contractor can visit. And then we get to the laundry room. - When the building was rewired the ventilation system in there conked out and so for some months it also served as an onsite sauna. We took to permanently propping the door open to stop everything in there going moldy. This meant that when the tumble dryers broke down for the 7th time this year the sound (like a cement mixer mixing stolen catalytic converters) was able to echo around the whole building. The washing machines break down with such regularity that it would make sense to offer an employee of the contractor who manages them a discount on an apartment. There is currently one of three machines working for a building with 30+ apartments. The machines regularly take money without turning on and the refund link in the app doesn't work. And finally we get to the ants. - This is an old building so of course there are cracks. And ants get in during the summer because that is what ants do. Mr Ming kept a supply of ant baits and would hand you a couple at the first sign of them. Now, we submit a support ticket and wait, meanwhile exchanging grandmother's tales of how to stop the cunning little things in the building's whatsapp group - a place where new tenants are regularly updated on which parts of the lease agreement are known to be illegal by the tenants who have already been through two rounds of "but if everything's broken shouldn't we ask them to reduce the rent". I have now duck taped a significant part of the edge of my living room window since the cracks have now reached such an extent that ants can casually stroll through them on a whim to see what I might have to offer in the way of cat food.

5 stars for the maintenance manager here, Rommel. I asked him about my main vent filters. He came…read moreover immediately and replaced them as well as helped me clean the two bathroom HVAC vents. Rommel is always super helpful and proactive in helping keep the units healthy and livable! Thank, Rommel!!

I've lived here about 2.5 years and have enjoyed it very much!…read more Today, Rommel came to fix an issue in my apartment and ended up helping with another issue I was having. He's very sweet, helpful, and quick! He came within hours of me submitting a maintenance request. Thank you for your help Rommel!

This place is amazing! Central location, close to bart, close to the lake and insane views…read more Absolutely love the security, the vibes and the lifestyle being offered.

So far so good. It's apartment living so you know quality of life depends alot on your neighbors…read more Everyone is pleasant and no one is overly loud/ inconsiderate. Office staff is always helpful and fun to see. Only real knock I have on the place is if you have an external apartment they used aluminum for the window framing. And it makes a loud popping/ cracking sound frequently throughout the night (starts around 6:30 pm and will continue until around 3 am) . So if you are a light sleeper you will probably want to forgo the view and get an interior apartment.

Lived here longer than I lived anywhere - the leasing office management and maintenance staff are…read morealways kind and helpful. Will miss the views!

It has bad reviews for a reason. It served my purpose of location location location…read more I lived here for over 2 years and it clearly went way down hill. Most of my friendly nice neighbors moved out and people who wanted to have yelling matches and throw things in the hall and at each other moved in. On my floor I think I saw 4 or 5 eviction notices in my time living there. I think the office staff was pretty good. And the cleaning people are very nice and very good. It's just hard to keep up with people who don't care. I've seen discarded chicken bones, pizza slices I mean you name it. Food waste just thrown in the hallways like it's the responsibility of the staff to clean up after you. Regularly the stairwell smelled of cigarette smoke. Someone was using it as a smoke break area almost daily. IMO super gross. Regularly my bathroom reeked of weed because I shared a wall with someone who apparently smoked a lot on the opposite side. On more than one occasion somehow a homeless person got into the building and onto our floor. Had his dog and shopping cart with him. The advertised rent is not the real rent they play a game to include any discounts so whatever you see on the website is likely 300-400 less than what you will actually be paying. I think at some point they disabled the fire alarms because weekly we would have 2/3 weekly, when we first moved in. And it wasn't hard to know which apartments smelled heavily of weed when walking by. The alarm/ siren in that place should be criminal. It's so loud it hurts. And it would go on for hours! Fire department would show up, there would be no fire. We would all go back inside.....then 30 minutes later it's going off again. Complete joke. If you really want to be at a Hanover Property, Hanover Northgate is significantly nicer. A lot of options in the area. Cheaper and more expensive.