forced to hire a mold inspector after a stain on my wall kept growing. For a year now the building kept brushing it off till mold grew on the surface. lab results came in, MOLD! This is extremely dangerous for my toddler.. the solution presented was "guard for the shower"even with the lab results.. ZERO senses of urgency. all this money to be living in a unlivable unit, smh avoid this building like the plague! they don't care about their tenant safety. read more

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After living here for two years, I couldn't recommend this place in good faith. Here's why: - Awful property management: Easily one of the worst I've ever dealt with and a key reason why living here is unenjoyable. They fail to proactively communicate, email response times can take weeks or up to a month, and they've blatantly lied to me about policy changes. - Butterfly MX: This is the system used to manage the front door. It is broken constantly and down for months at a time. You will not know when it's going to be fixed, nor why it's constantly down. This will impact receiving deliveries or your guests. - Dog owners: Pet owners are allowed to simply let their pets urinate (and sometimes defecate) in common areas. The 6th floor elevator bay and dog run has a smell that only prisons in the third wold know. - Trash/Recycling: While you will be shown trash/recycling/compost chutes on your tour, it's all smoke and mirrors. Those chutes are often off and do not allow you to dispose of recycling or compost in it. Heck the building itself doesn't even compost. That means you're forced to go to the basement anytime you want to get rid of waste vs being able to use the chutes that are there for... I have no idea honestly. - Washer & Dryer: Washer and dryers are in-unit, but they are more hassle than help, specifically the dryer. You have to dry clothes generally 2-3 times just to get them to normal dryness, you have to empty a very small water tank, and it will simply turnoff if it senses the clothes are dry even if they're damp or completely wet still. - Kitchen Sink: Another design flaw, but kitchen sinks are very shallow for no apparent reason. This causes quite the splash zone when washing dishes and is just a cheap cost cutting measure. - Theft: You're told that they have a secure bike room, but that happens to not be the case. I along with many other residents had our bikes stolen from the bike room even though there are cameras, they were locked with U-locks and cables, and the door requiring key fob access. Instead of providing any support, management simply sent out an email notifying residents of what took place and offered no support (sharing camera footage, key fob badge records, etc.). Their response: "we're not an investigative agency" Don't let the rooftop pool and clubhouse fool you, there ain't no luxury in sight here. You will be treated like an inconvenience as a resident, and will quickly learn that what you saw on the tour is far from reality of what life is like living here. read more

I enjoy living in the building. The building staff are super helpful and really friendly. JaCara and Venessa are really helpful on the leasing side. Martina in concierge is fantastic, too! She is always so friendly and I have really enjoyed talking to her over the last year. She really helps with the flow of building traffic and deliveries. Overall a pretty positive experience in the building. read more

1717 Webster has been the most positive rental experience I have had. The building speaks for itself, so I want to leave a note about the staff. Martina has been wonderful since the day she did my tour of the building. Since living here, she has always helped me with troubleshooting issues, such as coordinating logistics for my cat sitter when I'm out of town. When I recently was going through a very difficult time, the acts of kindness and care that she showed were unlike anything I have experienced in past buildings where I have lived. I highly recommend 1717 Webster to anyone looking for their next home. read more

Cyrill and his team are very authentic. I look forward to moving in! I'm so excited I lived my tour

Martina made the application and leasing process seamless! Highly recommend working with her.

Martina has been a fantastic part of our experience at Webster! Not only a kind person, but thorough and accountable in her role as concierge/tour guide. One of the main reasons we chose to live here was the kindness and professionalism of the staff; and that initial impression has held up during our time here. Cyrill and Loki in maintenance, JaCara in leasing, and Venessa as PM have been wonderful as well! read more

I've been a resident since the building opened in 2021. Pros: -The building offers beautiful views with its floor-to-ceiling windows -Close proximity to Bart, and many bars and restaurants nearby -Rooftop pool (best amenity!) Cons: -The appliances in the apartments are of subpar quality -The garage, being public, can sometimes make finding parking a challenge. There have been instances where the garage doors malfunctioned, causing delays of over 20 minutes. -There has been a high turnover of management and staff, with the property having its third manager since 2021. Safety. Two recent incidents involving stray bullets striking the building have raised significant concerns. One bullet hit the glass on the 6th floor, and on another occasion, two bullets hit apartment windows on the 12th and 17th floors, with one bullet passing through the window. While management and staff were initially responsive and accommodating when I moved in, it has become increasingly challenging to elicit a timely response. Multiple emails are often required before receiving any acknowledgment or assistance. read more

I loved living at the 1717 Webster. Very safe very clean, great coffee everyday. I highly recommend

Lived here for two years and loved the rooftop pool! I do wish the walls were more sound proof and the washers/dryers were better quality. Special shout-out to Linhchi for making my stay all the more better :) read more

1717 Webster - View from my unit before moving out - Apartments Near Me - Oakland, California

Simply spectacular apartments and building. The apartment's floor to ceiling windows are stunning, and the rooftop pool is unrivaled in Oakland, as far as I'm aware. All the amenities -- gym, pool, TV room, dog run -- were polished and thoughtfully designed. Luba was extremely helpful and went the extra mile to help us in our decision-making process. read more

1717 Webster - Amazing views to the north. - Apartments Near Me - Oakland, California

Our experience with 1717 Webster was nothing short of atrocious due to concerning and unethical practices during our tenancy. We support GW's, Lina K's reviews (notably the additional fees charged upon lease end for general wear & tear), and encourage all prior tenants to follow up with local city council and BBB. Email responses took weeks. E.g., we inquired 2.5 months before lease-end about renewal charges and regularly followed up. Despite persistent follow-ups, we faced delays and were informed finally on October 25 of a $4100 renewal rate, $900 higher than neighboring apartments with the exact same layout. After challenging, it was reduced to $3400, but the tactic felt highly manipulative. (Contributing to their manipulative tactic, it is worth emphasizing that they required us to provide our intent to renew/move out by Nov 1 or be charged a month-to-month rate of $4,600, but did not provide the revised rate of $3,400 until Oct 31) We reserved the freight elevator and loading dock for move out. The sales associate called me on move out day 30 minutes prior to our reservation for the freight elevator and loading dock to ask if we could adjust our reservation by 1 hour. I responded that we could not as we had already reserved the freight elevator and loading dock for the new apartment, and they had no flexibility to adjust. We were surprised to find that the sales associate had allowed a new tenant - who missed his reservation window to move in - to take our loading dock spot as well as our freight elevator. When we went to find the sales associate to understand how this happened and how she could rectify the situation, she said she needed to do something and disappeared. Other members of the management team spoke to us, but ultimately were not willing to do anything to fix the situation other than to tell us to park behind the other movers, and to use a smaller, inconvenient elevator. We spent over 4 hours cleaning the apartment top to bottom, inside the cabinets, scrubbing the floorboards. We finally were notified after moving out that they were deducting $225 from our security deposit. We inquired why and were told it is their policy to have the apartment professionally cleaned. We followed up via email to the property manager and requested a move out inspection report. From the report, it appears that we were charged $225 for the cleaners to remove a plastic shaker bottle and container that we forgot in the drawer, lint next to the washer, and the kitchen sink that they stated was not cleansed. We followed up again with the property manager via email to understand why the fee was $225 and how they structure their pricing (e.g., flat fee, hourly). They ignored our final email and have not responded to us as of this review (6 days since our last email to their team). This is a clear tactic to extort money from the residents. Cheap materials used throughout the building often impact the residents. Examples include thin walls (we often heard our neighbors in the apartment directly above and adjacent to us having sex), subpar paint that is easily scuffed and should be regarded as general wear/tear ($118 was deducted from our security deposit to address light scuff marks that likely took 5-10 minutes to paint over - yet another tactic to extort more money out residents), and the AC/heat went out on several occasions (once for nearly a week during summer), while the heat regularly blew cold air. The dog walk area was filthy and always filled with feces. Management should take an active role in enforcing rules for dog owners to clean up after their pets for the sake of the community; instead their approach was to occasionally post a note on the door to the dog walk, threatening to fine owners but again, never enforced. A homeless person was sleeping in the stairwell just outside our apartment for at least 2 weeks. We often found empty candy wrappers and my fiance bumped into him a couple times. The entire maintenance team was amazing; and should provide training on customer service to the management team. read more

Nice building and convenient location but walls are thin. Rebecca was helpful in renewing my lease. read more

Oakland has a veritable cornucopia of luxury, boutique, best-in-class rental opportunities. There are quite a few property managers and concierges who are extraordinary in the quality of service they provide. Martina Daniel is better than all of them combined! From the initial phone call to schedule a tour, through the move-in process, to day to day life as a resident, Martina has provided excellent customer service that exceeds all possible expectations. When first speaking to her on the phone, she was able to provide personalized information that reflected my needs. During the tour, she knew the property inside and out, was able to thoroughly answer any questions, and provided patient guidance on how to begin the rental application. She was very thoughtful in replying to questions, even helping me with a technical question after business hours. Her dedication and generosity are the ne plus ultra in this industry. Martina is incredibly thoughtful and proactive in anticipating a resident's needs. She helped me with concerns beyond what most properties would provide and helped me find quick solutions. read more

Lived here for a year. Was horrible having people visit, either had break ins to our friends cars or we would pay $40 a night to park in the garage which is full most of the time even for us who had monthly passes. The dog potty space consistently has an over flow of feces as other residents dont clean up after themselves. As well as consistently getting into the elevators to find dogs (hopefully) relieved themselves in them with no one cleaning it up. The coffee/hot chocolate machine was about 50/50 if it would be broken or working. The pool was down for renovation for months. Saw people throw up in it and it wouldnt be closed after that, just hope that chlorine works. The low floors have had bullets go thru them, while the high floors have sound issues. You can hear everything from below you. Yes.. everything. Also if your neighbor is an avid videogamer, or your other neighbor seems like they have 5 stars on Tinder.. you will hear all of it. The windows also have this -interesting- feature where during the night, they will show the reflection back to you.. which depending on where you are is either your unit.. or your neighbors. Could be a positive if you want to see what those noises are exactly.. should I be calling the cops about the screaming? or.. is it consensual.. Theres been vomit, fecies, urine, food? Unidentified substances left directly on the carpet in the halls upto our unit and when "cleaned" you always can be reminded it was there. Appliances failed, facilities were overloaded on holidays, door dash would be left at the base of the elevators and it seemed like a free for all on who could get to it first, started sitting in the lobby to wait for the delivery as it wouldnt be there when we got down the elevator. the view was great, but that honestly that was it. We couldnt wait for our lease to be up. Upon moving out we checked out with the front desk and they charged us for an additional 8 days or rent even though it was their fault they didnt file our move out the day it happened. And here, almost 2 years after moving out Im finding out I was getting IRS notices delivered that they never returned to the IRS so here im paying a huge fine because they seem to have just thrown mail away. Not all mail gets forwarded this place was a nightmare. I wouldn't reccomend anyone live here. read more

I wish I remembered the name of the awesome lady at the concierge next to Urban who gave me the tour. May I say she did an amazing job of displaying this beautiful building and patiently detailing all of its luxury amenities. She was able to answer all my questions and concerns and also did a wonderful job explaining the details of each unit. The floor to ceiling windows are beautiful! And the electric shades inside the unit give it an ultimate luxury feel. The pool and lounge on the sky level is one of the best I've seen in Oakland. I want to thank her for making this tour comfortable and easy for me. My only Con is the area around is a little unsafe at night, but that's Oakland. Prices are a bit high, as other buildings in the area are competitively lower, however the luxury amenities really make up for the rent. Parking fees for having a car here are a little high as well. But hey at this point we all know Oakland is becoming the new SF and downtown parking whether you live in the building or not is an expensive Luxury. Plan on finalizing my decision by next month. read more

Signed up for a 10am tour a week in advance. Showed up on time , and they said no one was available to show us a unit. Additionally, the front desk staff made no effort to contact anyone or ever even update us on what was going on. They seemed completely dismissive about the situation and made no efforts to make up for it. We wasted a touring slot on this building. While we waited, the fire alarm downstairs went off several times for no reason. Horrible first impression and this doesn't make me very confident in the competency of the staff here. I was really excited about this building and it's sad that I had such a horrible experience. I won't be returning for another tour. *Update* The comment left by the prototype is a lie. We showed up squarely on time, and waited for 15 additional minutes. read more

I don't live here (yet), but I had the opportunity to view the complex. Let me first say that Farda who works the front desk is just a gem! There was some miscommunication by another agent and Farda worked promptly to resolve all my issues. She went above and beyond to make us happy and when I thanked her for helping someone who isn't even a resident she simply replied "that's how we treat anyone - tenant or not tenant it doesn't matter. I'm here to help." That really sat with me because so far in Oakland the front desk hasn't been as warm and friendly as Farda has been. She honestly made me want to move in just so I can see her everyday! I viewed the apartments with Patricia, who I definitely recommend securing an appointment with. Patricia went above and beyond showing us well over the number of units we requested to view. She wasn't pushy and just let me view the apartment without interjecting until I had a moment to collect my thoughts. She asked me certain questions which really helped me understand what it was I was looking for in an apartment. While this is typical for any leasing agent, After viewing 10+ complexes in Oakland, I can confidently say that Patricia's questions demonstrated that she was actively listening to me rather than just reading off a script. For example, at one point I jokingly told her "I just want an apartment to entertain my friends for brunch." The next apartment she showed us had kitchen island with an amazing view aka perfect for hosting brunch. The fact that I jokingly told her this but she still found a way to make it happen shows that she cares to help me find a home rather than just another sale for the books. Lastly, one thing Patricia and Farda did that I noticed was that they said hello to every resident by their first name that walked by. This shows me that they take the time to know the residents even though there are 100+ units. Again, after looking at every apartment complex and them all looking exactly the same, Patricia and Farda made me feel apart of a community when I'm only a prospective tenant. In a sea of these identical luxurious apartments, 1717 Webster stood out and that's mostly because of Patricia and Farda. read more

We loved the design and amenities of the building but regret our decision to move here. Beware extra costs of the building, and the consequences of living in an unsafe area. - Trash fees $200+/month inexplicably. These fees were around $25/month in the last two buildings I lived in Uptown Oakland (which were also new construction) - Paying 4x what we used to (and twice the cost of gas) to charge our electric vehicle (on top of the fee we pay to park) bc the garage is "public." There is no resident adjusted cost for electric and there should be. - Despite paying for a parking spot (as others have mentioned) there are rarely spots, bc the majority of spots in the garage are too small for even compact cars to fit and they oversell spots to the public as a public garage. - Posted rents are 1K+ less/month than what we are paying so we feel scammed. The area has safety issues which we face everyday: - Gun violence regularly. - Aside from gun violence, it is generally unsafe to walk--Cars will speed through red lights while pedestrians are crossing. People will scream unconscionable things at you. They will wave baseball bats or metal poles in your face while you are carrying your infant. - Our nanny was assaulted nearby and no longer comes to our apartment. Whenever I think about what she experienced and how much she loves our family, I cry. The building also refused us an extra key for her, which would have brought her safer and quicker entry into our building. - Cars smashed daily--We see the getaway cars stalking the street all day waiting for the cars they will victimize to park. If you call the police department they will direct you to fill out a form online, in other words there is no recourse. - Loud parties on Webster St. will keep you up, despite double paned glass and a noise machine. Building and the daily staff, maintenance & security crew are nice, but the overall management is a $business looking to overcharge for Oakland. Would not recommend. read more

I was recently hunting for an apartment for my sister and l was really impressed with 1717 Webster. Building and amenities are extraordinary! What was more impressive was the people who work there, I want to mention that especially Frida is super helpful, friendly and she is a real ice breaker! I don't leave feedback really often but l believe 1717 Webster people make difference! read more

I recently leased an apartment through Linhchi and I have to say, she went above and beyond to make my experience a positive one. From the moment I walked into the office, Linhchi made me feel welcomed and understood my needs. They were patient and thorough in answering all of my questions and showed me several properties that fit my criteria. Once I made my decision, they made the leasing process smooth and efficient. But what really sets Linhchi apart is their commitment to their residents. They consistently check in to ensure everything is going well and are always available to help with any needs or concerns. She truly go the extra mile and it shows in their dedication to providing excellent customer service. I highly recommend Linhchi and Ceaser who is another great agent that's helped me with my process here at 1717 Webster to anyone in the market for a new place to call home. read more

Really loving 1717 Webster so far. The crew at the front desk made things super easy and I definitely felt welcome. The building is modern, everything about the fit and finish of the apartments is modern, there's really nothing I can remotely complain about. Probably the most dangerous thing about this area of Oakland is being on the same block as a Wise Sons delicatessen, lol. When I moved, parking was on a waitlist, but the front desk crew (hi Thalia!) helped me get connected with some secure underground parking directly adjacent to the building for roughly the same price. Highly recommended! read more

Just moved into 1717 Webster. Amazing place & the people here are super kind & helpful. Right from day 1 Luba was a dream to work with. Patient, responsive, not trying to oversell & yet highlighting everything that was important to me. From there, to getting all the paperwork done (which can do with some trimming) to actually moving in where again Luba, Elvin (from front desk), Erik (from maintenance) were all super helpful. Been a great journey so far & would highly recommend this place, and make sure to ask for Luba. read more

Fantastic facility and the current Holland Property management team led by Farokh is top notch. It is rare to find a team that cares about its residents enough to help them navigate the area and find solutions all in an effort to make 1717 feel like a home and not just a rental locale. You get all-star service here. Thankful for all the kindness shown by staff during our stay to include Farokh, Sunny, Todd, and Thalia. read more

The amenities and apartment units here are amazing. If you're getting a tour, ask for Luba, she's fantastic. She gave me a great tour, helped me through the application process and was available to answer every little question I had along the way. The entire staff is friendly and helpful and I highly recommend this place if you're looking for a place in the area. read more

To get to the point, the most enjoyable/best part of my experience was working with the people at 1717. It was genuinely a very nice time to work with Luba! Patricia was also fantastic! I would say if you're interested in the building, schedule a tour and make your decision from there. I was blown away by how honest and professional every transaction was handled. Thank you Luba & Patricia read more

Beyond pleased. Moved in a few weeks ago, and everything has been splendid. Management is quick to respond. Maintenance arrives quick to fix any small issue (sometimes day of the request), and the views (from our 20th floor unit) are amazing and to die for. Amenities are always clean, and haven't had a single issue yet. Beyond happy hear. In bliss. read more

I'm extremely happy to have made 1717 Webster my new home. My partner and I have been wanting to leave the city for some time looking for a change and a different feel. Webster 1717 really stood out with its amenities (amazing fitness center and roof top pool), floor plans and location. What really sold us was the amazing staff and community (Ferda, Jenna, Aja, Patricia, Eric et all, you guys are amazing and keep doing what you are doing!!!) The team has been amazing since our first tour. The community is also very welcoming and really made us feel at home. I have met some amazing neighbors and we have only been here a month. read more

We toured the property with Thalia Aguilar and she was a delight. Professional, knowledgeable and super friendly. The property is beautiful with a pool on the 25th floor - gorgeous views. We moved in March and couldn't be happier. The apartment is perfect for our needs. Patricia and Eric have also been very helpful. The staff is professional and take their job to heart. The property is managed well. I highly recommend this property. read more

I have lived in this building for over a year now and it has been a nice place to live. If you are considering moving into the building you may want to know the following. I wish that I had known. There isn't an organized process for arranging your move in or out of the building (I.e., loading dock, elevator reservation, etc.) which can be frustrating if someone else is moving at the same time. The cost for trash, sewer, water, city tax, etc. has been upwards of $150.00 a month for one person. Parking is an extra $225.00 a month and your space isn't guaranteed since it is also a public garage. Recycling has to be taken to the trash room since the trash shoot never works. The windows are filthy and haven't been cleaned in over a year. I am moving out two months early and to break the lease is the cost of two months rent + another 2 months rent, or approx. $16,000.00 in my case, so I am riding out the lease. The price for my floor plan is now approx. $500 more than when I moved in and once your lease goes month to month it can be raised to the new price. The neighborhood is nice but the violence within 2 blocks of this location has been weekly (theft or shootings). read more

My and my husband had a chance to tour the place and I can tell I felt in love. Everywhere is super clean, luxurious and beautiful. I also want to thank to front office she gave sufficient information on the phone and during the tour she was very friendly. Definitely made us feel that its the right place to live. Thank you read more

I just love my new apartment at 1717 Webster! This is the only place to live in Oakland! Brand new building close to restaurants, shopping, and much more! Aja is professional, friendly and has been there for me during the entire leasing process and ensured that everything was perfect when I moved in! Jenna, Devin, Patricia and Eric are also part of the team and will assist you in a friendly and caring manner! You will also be greeted everyday by the Wonderful and Amazing Concierge Ferda! read more

I've toured and been in all of the newer/luxury apartments in Oakland. 1717 Webster is by far the best! The whole team from property management, leasing and the front desk are the extremely helpful and communicative. Everything is so clean and new. You can't help but feel like you're home when you visit and tour the building. It's the only building where I felt like I have to live here! The apartments are beautiful, great layouts and have all the high end amenities you would expect for a building of this type. The shared amenities are fantastic and some of the best in Oakland. I would recommend living here to anyone I speak to that is looking to move to Oakland. Moving into 1717 Webster was the best decision I've made since moving to Oakland. Great Location! Great Staff! Great Building! That's all you need to know. read more

I came to Oakland today to visit some buildings and I wanted to stop by the beautiful 1717 Webster to check it out. Although I didn't have an appointment to officially tour the building, there was a very nice lady with a really cute unique accent at the front desk. I wanted to leave a review of how welcoming and informative she was with me. I appreciate that she gave me a lot of useful information on the building, and answered my questions. 1717 Webster seems like such a chic place, and interacting with her made me feel even more confident in wanting to live there. Thank you, I'm looking forward to our appointment! read more