Was looking for a new home office set up and came across this place from a post on craigslist. I'll admit one of the things that turned me off from this place was that their post had dozens of Aeron chairs, Steelcase chairs, etc; but when you contact them, they said they are sold out of Aerons.
I ended up calling them and going in on almost a whim, expecting to walk away with a Steelcase Think v2. I walked away with an Aeron (I got lucky apparently) and an amazing standing desk.
The visit: You should call and make an appointment. When you show up, they require a mask and have ample amounts of hand sanitizer for you to use. The chairs are stored in the back and the desks up front from the "show room". The whole business is a warehouse with half being the showroom and the other half being where they service their incoming stock. While I was there, it was apparent that two people are running the front end. They were doing their best to get everyone in/out the door. I spent over an hour here watching them get a dozen online orders set up and out the door and take care of 4 walk ins. I would sometimes be annoyed with the amount of time I was there, but they were extremely apologetic for the time spent waiting and offered me soda and water multiple times.
The purchase: As mentioned, I bought a desk and a chair. Both were used but were in pristine condition. The desk was a used Kesselbohmer frame with a new laminate top. The desk was rock solid at the highest level of elevation which sold me in a heartbeat. The chair was an Aeron. Nothing special about it. It was in great condition and they order new foam pads and install them in every chair. Both cost me about $900 out the door.
The service: When I walked up, I simply asked if they had an Aeron I could sit in to see what it was like. They said they'd have to check and about 20 minutes later, the guy came out with a huge smile saying "I got you!" After looking at Think v2's and then sitting in the Aeron, I was sold... or at least the chair was. He inspected the chair incredibly closely before wrapping it up and setting it aside for me. They wrap all chairs in a huge plastic bag to protect it from dust and some damage, not a custom foam package, but hey. It's effective.
Onto the desk! They were busy helping another person who got there before I did. Again, spent over an hour not because it was slow, but because they were doing everything they could to make sure every customer was taken care of. The guy before me got the same desk as I did and they assembled the desk to his liking, helped him load it in his car with cardboard for cushioning and he was on his way. I knew I couldn't bring the desk home in one piece or bring it up stairs in my house. They showed me how to take the desk legs off and assemble it to make sure I would be okay. When I finally decided on the desk, they assembled the desk and then tested it to make sure it was all okay. The crazy part here, the desk had a minor jostle that was noticeable but could be deemed as acceptable. They refused to sell me that desk with the control unit and swapped the control unit for another one that didn't have this issue. When they helped load the desk, they gave me loads of cardboard to act as buffers and wrapped the top of the desk to make sure it didn't get damaged.
Fast forward 2 days when I set up the desk: I installed it just as they told me to, including hooking up the legs as they had marked. Then my heart sunk. The desk wouldn't rise. Only one side raised about 5 inches and the other didn't budge. When I tried to lower it, the raised one wouldn't budge and the static one lowered! I emailed Tekbenches about this issue and they gave me instructions on how to reset the control unit and said if I couldn't get it working, they'd replace get it taken care of. Thankfully, the desk worked after I swapped the control signals. The fact that they were willing to come to the home and debug it for me during this crazy Pandemic was pretty amazing.
TL:DR Overall they definitely have a great selection and great quality products with very competitive prices. Their service is amazing and you can tell they care about their customers. read more