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    Tehachapi Tack Shack

    3.7 (3 reviews)
    Closed 10:30 am - 6:00 pm

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    Tractor Supply

    Tractor Supply

    (20 reviews)

    $$

    We brought our dog, Zia, in on her birthday to pick out a toy. They have moved the store all…read morearound, and it looks amazing. Same customer service as always. As soon as you walk in, you are always greeted. We always look like to look around and see what we can find for a girl. Make sure to use the rewards program. I had a $10 reward to use, anything helps! 3/10/26

    I am writing to formally express my disappointment regarding a recent experience at your store. On…read more03/03/2026 I came in to purchase alfalfa hay and asked a young male clerk if it was in stock. During our interaction, he repeatedly yawned and shrugged his shoulders while speaking with me. His demeanor made it very clear that he was annoyed and inconvenienced by having to assist me. He then had to call another associate to ask whether alfalfa hay was available and when the next shipment would arrive. The second associate, a blonde female employee, advised me to speak with a manager. I left the store feeling very unhappy and dissatisfied with the level of customer service I received. Later, I called the store and spoke with Kayla Henderson. She stated that the employee was new and that I needed to have patience. While I understand that new employees require training, yawning repeatedly in front of customers and shrugging as if assisting them is a burden is not acceptable customer service behavior. I also informed her that when I previously brought a concern to her attention last year, I felt dismissed at that time as well. During this recent call, she responded with "whatever" and hung up on me. Being hung up on while attempting to address a legitimate customer service concern is extremely unprofessional and unacceptable. I am not writing this letter to cause trouble, but rather because I believe customers should be treated respectfully and professionally. I would appreciate this matter being reviewed and addressed appropriately.

    Tehachapi Tack Shack - horsequipment - Updated May 2026

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