Awful experience here! Showed up to appointment and the ENTIRE office staff was preoccupied with a…read moretraffic accident on Downey Ave. There were no staff in the office and a line of people waiting to check into their appts and/or be seen. One lady walked around the office trying to find a staff member and nothing. Several people left frustrated. After about 30min of waiting a patient went out and found the receptionist and when she finally came back in, there was no apology, no explanation, nothing. An older gentlemen mentioned that he had rescheduled his appt to that day because during his original appt he waited several hours to be seen, but they were really behind and had no explanation for it. I can't imagine the horrible wait that ensued after this fiasco, so I ended up leaving and going elsewhere. Horrible customer service and respect for their patients.

Update: so it gets worse. Doesn't get better. Make an…read moreappointment for glasses and guess what. Get the exam. Yup they did the exam. But the eye glass technician isn't here on Mondays. So why would they make an appointment on a Monday to get glasses and do an eyeglass exam. Do. It go here. Don't send your dog here. Everything is wrong with this place. what a horrible experience. The staff is rude won't give you their name if you ask. There is no office manager to help if you have a concern or questions. They take MediCal primarily and treat this place like a farm to make money. The waiting time is stupid long. They make 1000 appointments at the same time. They won't do anything on your first visit but dilate your eyes and then not have eye protection because they always "just ran out". So now you can't even drive home because you can't see.

The So Cal Eye Surgical Team...is the best! I had cataract surgery there for both eyes done by Dr…read moreClay she was amazing, but most amazing were the nurses who tend to you before surgery. They have so much to do and a person like me can be very stressed over a simple procedure. I remember I snapped at Nannette...let me tell you all how professional she is, the medical team and Dr Clay! If I ever had to have cataract surgery again I'd go there and visit what I consider the best team around! Told you Nannette I was writing you up. 5***** Angeline Conner

If you are in need of an ophthalmologist and reside in the Lakewood/Bellflower or neighboring/…read morecommutable cities, my mom and I recommend. Mom had her consult and pre-op appointments prior to cataract surgery. Elizabeth, the scheduling coordinator is the kindest and super efficient from the office side. Dr. Ted Pasquali (the younger one) has an amazing bedside manner for elderly and is a great surgeon. The nurse that called us the night before surgery was a bit on the sassy side so no 5 stars for SoCalEye. Regarding follow up appointments, I had a caregiver assist and accompany my mom to her appointment. I followed up w/the technician to find out how her eye is healing. The tech was awesome and called me with an update. Eyes are great and only needs reading glasses. This Lakewood/LB location is great. There is a Starbucks a block away that is convenient to wait at while your loved one is getting a procedure. There is also a Winco Foods next door. There is usually enough disability parking as well as regular parking. I would not arrive too early for an appointment as they are busy with several patients so just be on time and wait 10-15+ until called. Do though follow all day of surgery and pre-op instructions to a t. 4 stars and a lot better than the Los Al location.

She's wonderful and very caring. The quality of professionalism is amazing…read more The office experience all the workers were very attentive, and the type of care was excellent

Dr. Mok is the nicest doctor and the best specialist. Last…read moreweek I had surgery with very smooth recovery. Dr Mok explained me all what I can expect before and after procedure. She told that I shouldn't have pain and I didn't have any. The office of Dr. Mok is also so professional and helpful, answering all the questions. I wish all the patients had experience like me! I would definitely recommend the Doctor and the office to anyone!

I'm one of those who is afraid of the dentist. Not anymore. I had the best experience in Dr…read more Gordons chair. Painless. Yes, thats right. The doctor and staff are so gentle and mindful. The pandemic threw me off my appointments. But. I'm ready to finish what I started.

Dr. Marvin Gordon performed cataract surgery on my right eye two months ago. The surgery went well,…read moreI can see clearly, and I didn't have any complications. I am very satisfied and happy with the result. I highly recommend Dr. Gordon and his staff. I was hit by a rock on my right eye when I was in first grade. That unfortunate incident caused very early development of cataract called Traumatic Cataract. I saw the first sign of blurriness about five years ago, and it progressively got worse as time went on to a point where my right eye became almost useless, and I was using primarily my left eye to function and live my life, which was very irritating. Although my health insurance referred me Dr. Marvin Gordon, I feel very fortunate and lucky to have such capable, meticulous, and skilled doctor. His exams on my eyes were pretty extensive, and some tests were done more than once, which made me feel little bit irritating at the time, but later I came to appreciate his meticulous and complete nature of his practice. After all, they are my eyes and vision that I will be living with for rest of my life, and I'm glad he took his time and care to thoroughly examine them. I also had this fear of not getting approval for the surgery from my insurance company, but after the diagnosis Dr. Gordon explained the condition of my eyes, what cataract surgery is, what options were available, and what I can expect from the surgery. He explained all these things to me confidently as if the surgery is going to happen, which made me at ease and believe that he would submit all necessary tests and supporting documents to my insurance for the surgery approval. I was elated when I got the call from his office that my surgery date has been set, and I needed to go see my primary physician for a physical, to make sure I was physically well enough to go through a surgery. His office also emailed me information on what I need to do before the surgery, on day of the surgery, and after the surgery. A few days before the surgery, my surgery hospital Lakewood Regional Medical Center called me to confirm my cataract surgery and my out-of-pocket cost. It was whopping $1,100. It was a lot to fork out, but I was really relieved that it was manageable sum, and it seemed reasonable to me. All staff and nurses at Lakewood Regional Medical Center were very professional and courteous, except for the intern or volunteer kid who wheel-chaired me to my waiting car after the surgery where he didn't fold up the foot stand on wheel chair that made it difficult for me to stand up, and he promptly banged the car door against the wheel chair as he opened it. It was my friend's car who was kind enough to come with me, and that made it 100 times worse than if it happened to my own. Dr. Gordon came to see me before the surgery to make sure I was feeling comfortable and to answer any concerns or questions. The surgery took about an hour, and I was asleep most of the time, but I did wake up during the last part of the operation. I was little shock to see the operation being performed on my eye, and I could feel the wetness and the instruments touching my eye as well, but it wasn't all that gross. What surprised me was that Dr. Gordon was explaining what he was doing as the procedure went on, and that helped me tremendously to make me feel comfortable and at ease. I was feeling very nauseous for a couple of days though from the effects of anesthesia, which I slept it off. Thankfully there was no other side effects or complications. The recovery time was surprisingly fast! Just after couple of days after the surgery I was able to see clearly without any corrective lens. Its been couple of months since the surgery, and I am very satisfied and happy with the result.

I needed eyelid surgery (blepharoplasty) because my peripheral vision was really bad. Dr. Clay was…read morewonderful from my first consult through my final post-op. She explained everything and took all the time needed to answer my questions at each appointment and on the day of my surgery. I am thrilled with the outcome, both functionally and cosmetically. She, her assistant Jessica, and the whole staff were not only helpful, they were delightful to interact with. I cannot imagine a more positive surgical experience, and I cannot recommend Dr. Clay more highly.

Fantastic experience. Emma spent time to explain the surgery and it was as easy and painless as she…read morepromised.

I had cataract surgery at Hertzog Eye Care in Long Beach CA. Like most people I was a bit worried…read moreabout the process. But, This organization is just the best office I have ever been to. Every person there, including the Doctor was so helpful and put me at ease. It is a pleasure to go there. I had a great experience, I can see so clearly now. I'm so happy I got this done, but most of all, I'm glad I got it done at Hertzog Eye Care. A big big thank you to Doctor and all the staff for a wonderful experience start to finish. I will see them again next year.

Outstanding and caring services from pre-op, surgery time, and post-op. I truly appreciate their…read moreprofessionalism. "KUDOS"

Found dr latter via google and glad with the service. The office is small and easy to find. I live…read moreclose to pasadena location, however dr latter only available every Wednesday at bellflower location. So please make sure you guys make right appointment since dr not available all time at certain locations. Dr latter was very kind and professional. He was telling my husband and I that one day if we have a kids, our kids will def wear glasses since both parent have it on lol. I wish the timing on time. I came right on time at 10am but called to go inside at 10.35 am. They said they were little behind with the schedule. Also I wish they have good selection of the eyeglasses. Their selection and variations very low and more like standard basic one. One of the worker told me they have little selection since elderly come more often. So if you want luxury trendy glasses I don't think you able to find it here. Just ask the prescription and take it somewhere else like LensCrafters or Warby Parker. I'm pretty sure they take most insurance but make sure first to ask. I'm pretty glad I don't need to pay any copay.

Dr Latter is a wonderful opthamologist. He's very thorough, very professional, and very caring with…read morehis patients. He takes his time with all the exams. My kids has been going to Dr Latter for years now. I also had my parents go to get their eyes checked with Dr Latter as well. He's one of the best opthamologist by far. As for the front desk, the ladies are so sweet. Zuma and the Asian lady (sorry I forgot your name) are the two most kindest, sweetest women I've ever met. They always greet you with big smile on their face.

Was a great appointment, the best eyes doctor. Very kind and sweet with my boy. We loved him.read more

Dr Clark was amazing! My son is such a shy person, and he immediately opened up to the Dr. examined…read morehim well and didn't think anything was scary. I recommend this office, can't wait to come back!

On the car ride to her post surgery exam, I suddenly realized that my mother was a PIRATE. With one…read moreblack patch over her left eye, she could have been an extra for the Pirates of the Caribbean: Dead Men Tell No Tales. Shiver me timbers... Yesterday, she had cataract surgery performed by Dr. Tae S. Kim at Cerritos Eye Medical Center. For an older woman, it has to be traumatic. But, it had to be done since she was losing vision and that alone could be very daunting. However, she confessed that the experience wasn't that bad, thanks to Dr. Kim. That's what I realized as well, having seen patients waiting for this professional, as their turn came about. I guess, eye surgery is somewhat common as a person gets older. The staff is very kind and patient, as I see one of the assistants provide detailed instructions to my mother on the medication that she has to endure for the next month or so. As I watch another receptionist answer the phone, I can tell that they're very calm and knowledgeable in the process. A couple years back, I had an eye infection and I remember Dr. Kim's kindness and thorough explanation of the eye drops and care that was needed for me to heal. I know many of us complain about the lack of thoroughness when it comes to professionals these days. A lot of them are about making that quick buck and to a certain extent, I can't blame them. It's still a business right? However, whenever I see a medical staff showing generosity in the time spent with you and the paperwork process, I get a good feeling knowing that they're probably doing the same with others. My lone issue has to be the form of payment needed for the services at Cerritos Eye Medical Center. Cash and check only? For those who don't have the money now, how does one get treatment? I know medical insurance and Medi-Cal are accepted here, but in this day and age - NO CREDIT CARDS? I'm kinda dumbfounded. Anyways, I would come back to see Dr. Kim again, since this place seems somewhat hidden to the general population. I see old people (aka seniors citizens only). Could be the hidden gem of eye care. Since, it's right next to my primary care physician - Dr. Pak @ First Medical Center, it's a no brainer for me.

Dr. Kim performed an excellent cataract surgery on my eye. He is kind, extremely proficient and has…read moreexcellent follow through. Also his team took great care of the details. I recommend Dr. Kim highly for your ophthalmic needs. Very highly indeed.

I had a really great experience getting LASIK here. Everyone was super nice and made me feel…read morecomfortable from the moment I walked in. They explained everything really well and answered all of my questions, which helped calm my nerves. The procedure was way quicker than I expected, and I could already notice a huge difference in my vision afterward. Being able to wake up and see clearly without glasses or contacts is honestly amazing IT CHANGED MY LIFE ! I definitely wish I had done it sooner. I would 100% recommend this place to anyone thinking about getting LASIK!

Had lasik eye surgery here at the Cerritos location. Staff was amazing! Professional and…read moreknowledgeable. I would definitely recommend someone to have the procedure. I can see 20/20 vision now. So happy I no longer have to wear glasses. Thank you Laser Eye Center.