I went in this past sunday towards closing to exchange my boots yes it was my own procrastination that led to this story of excellence, let me tell you as busy as they were NICOLE was the best! the customer service she provided was second to none. She didn't rush me helped 4 other people while helping me and provided the same level of support to me as to the others. she was a rock star and got me what i needed while managing to upsell me socks . i got the DOC cafe boots. they didn't have my size but she had them shipped which will be here tomorrow for a trip i have wednesday. again ... my fault for not having more time but if she provides this care last 20 min on a sunday to me she probably does even better when not rushed. the other girl was cool too but sadly i didn't get her name. read more

Walked into Tecovas and was greeted with a warm, welcoming smile by Bella. She immediately offered her assistance as I began looking for slip-on shoes. Bella brought out several options of the Monterrey cut for me to try to see the different cut styles. She was incredibly patient and truly took the time to understand what I was looking for. Her recommendations were honest and she made sure everything fit perfectly before I left. You can genuinely tell she takes great pride in her work and delivers exceptional service. If you're shopping at Tecovas, do yourself a favor and ask for Bella! read more

Well Howdy! Tied our horse up and strolled into this cute little store! Nicole was super helpful with my New Sadies - they needed to get their first Tattoo and she did a great job' we enjoyed some Fuzz water and tried on a few pairs trying to make up our mind! The symbol here is the Swallow bird! So cute and fun shopping area for kids and dogs read more

Tecovas - Which to pick ??? - Shoe Stores Near Me - San Juan Capistrano, California

They are so helpful and overtop amazing service. Stopped in to get my boots cleaned/shinned before stagecoach and they were so kind and quick. So many cute selections to choose from it's definitely worth the money to buy an amazing pair of Tecovas read more

Took a trip to San Juan Capistrano to purchase my first pair of Tecovas. I was excited to come to this location because the last time I came to Los Rios Historic District they were barely starting the build for River Street Market, (where the store is located). There's a ton of restaurants/shops located here now which is perfect to come spend the day. The store is brand new and it's relatively small so there's not that big of a selection as I imagined but they still had everything I needed. I went as soon as they opened to avoid any crowds. The ladies working were super helpful. I bought a pair of Annie's in Sequoia; they do complimentary branding so I was looking forward to that. Branding options may vary from location but for the most part they have same the general ones. read more

Tecovas - Shoe Stores Near Me - San Juan Capistrano, California

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I never thought i NEEDED boots. Then, I walked into Tecova. I thought I heard a little voice calling me...Bri, Bri, Briiiiii!! To my surprise, it was these beautiful BOOTS! The sweet, helpful sales associate must have noticed because she immediately asked me if I wanted to try them on. I told her my usual size. She informed me that it's a different "world" as far as sizes when it comes to these cowgirl boots. She brought out a full size smaller than I normally wear and it was perfect. These boots fit like a glove the moment I put them on. I immediately fell in love with these boots. I am now a proud owner of my first ever Tecovas. I'm sure my husband will be thrilled to hear that I have a new shoe obsession!! read more

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Howdy, What better way to spend your day then at Tecovas. grab yourself a sparkling water or a whiskey while you walk around while you shop for your new favorite pair of boots. The staff is awesome, super friendly and very knowledgeable about their products. After you purchase your boots, make sure to get them branded at this location you will find the iconic California image available.. read more

Loved my experience at Tecovas San Juan location! Appreciated the attention to detail by the staff to offer free branding and stretching of my boots. read more

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I went on a Sunday afternoon with my girlfriend, we felt welcomed into the store and was offered complementary beverages instantly while we shopped. I love that Tecova makes a 12.5 the fit was perfect 100% worth the price. We are pleased with our purchase and selection. It was very nice that the boots came with free customization. I had an overall great experience at the store. Nicole was very helpful and has a great customer service and managing skills. read more

I recently visited Tecovas and had a fantastic experience. As a Mexican American shopper, I've sometimes felt out of place in upscale environments mostly because sometimes we don't get the same service as other customers and that's something I've just been use to.but that wasn't the case here at all. From the moment I walked in carrying my toddler I was warmly greeted, offered water and treated with the same professionalism and respect as any other guest. A huge thank you to the staff who was incredibly helpful and attentive without being overbearing. It's clear that Tecovas prioritizes an inclusive culture. I'll definitely be back! read more

Got to visit the newly opened Tecovas store on Tuesday! When you follow the address on google it will take you to this cute plaza. Look for the restaurant La Vasquero and you should find Tecovas to the left. It's smaller than the one in Rancho, but definitely 10 miles closer if you're in OC. The staff was friendly, helpful, and flexible. I had just bought a pair of Annie's that day in Rancho and was able to return/re-purchase on a different card without any issues! Would love to come back in the future should I decide to buy Jaime's! PS student discounts go for 10% with proof of student ID. read more

Tecovas - Shoe Stores Near Me - San Juan Capistrano, California

Tecova's Boots are amazing in and of themselves...with that being said, I just had the most amazing customer service experience at the San Juan Tecova's! I didn't get the name of the ladies working there today, Jan 28th 2026, but they went above and beyond to help me out. I'm beyond stoked with how nice, helpful and pleasant they were. It was a big deal to me and I'm VERY thankful for your help and will never forget my experience! read more

Isabel helped me get the perfect fit for my new boot and pick the most beautiful branding. Great customer service. read more

Tecovas - Isabelle gave the best service helping me get the perfect fit and branding to my new Tacovas boot! Best service. - Shoe Stores Near Me - San Juan Capistrano, California

My initial experience in store when purchasing The Annie was great. I tried on the boot in my fitted size and was torn between which color to choose but landed on Sequoia. Upon arriving home I realized my wardrobe works better with Cafe Goat. I came back within hours and it was a seamless exchange. Unfortunately, it all went downhill from there. That evening I put on my boots for a night out and while walking in them I started to notice one boot felt way looser/more stretched out than the other. I didn't notice this in my original pair and thought perhaps it could be a manufacturer's defect. I came back the very next day to let them know my concern and was quickly dismissed because I already wore them and there was nothing they could do. I wasn't trying to ask for a refund, simply an exchange for an unflawed pair. Now I have boots sitting in my closet that I'll never wear because of the awkward feel. Any loyalty they could have earned was lost immediately. I'm so disappointed in my experience and want to warn others not to shop here as they do not stand behind their products. read more

I absolutely love the Tecovas store in San Juan! Every single person there has been so helpful and welcoming. One of my favorite things is that they offer in-store branding and boot shines--such a cool and thoughtful touch. Sydney is a total sweetheart and incredibly personable, while Nicole is super knowledgeable and thorough with everything. The vibe is amazing, especially on weekends when they have an in-house bartender serving up delicious cocktails. And the boots? Wow. The craftsmanship is next level. I've never worn a pair of boots that were this comfortable straight out of the box--no break-in needed, worth every penny. These are hands down my new favorite boots. I even picked up a cute trucker hat while I was there. Such a great experience all around read more

Had a lovely experience getting my boots branded! Jessie and Sydney are super sweet and made it an enjoyable time. My boots turned out perfect!! I'll definitely be back. The store is so cute and has everything you need read more

Tecovas - Boots Branding - Shoe Stores Near Me - San Juan Capistrano, California

ISABELLE!! The most amazing employee! We have been in this store multiple times and she has been phenomenal!! This girl has done above and beyond for us and we will continue to come back sole h for her (and Tecovas obviously) literally can't say enough good things!! We love Tecovas and Isabelle!! read more

Tecovas - Boots, hats & purse cleaned & branded to perfection by Isabelle! - Shoe Stores Near Me - San Juan Capistrano, California

Stopped by after work and was assisted by Lindsay to purchase my first pair of cowboy boots. She educated me on some of the most popular styles for guys and some special seasonal items. She was super attentive and even helped with styling tips. Thanks a bunch!! read more

Tecovas - Boots - Shoe Stores Near Me - San Juan Capistrano, California

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The customer service was so good and they're pet friendly.. my husband bought shoes and he's so happy with them. It's his daily at work now

My first visit to Tecovas in San Juan Capistrano was a hit. I had been looking to buy a pair of Tecovas online for some time, but I wanted to see them in person and try them on first. The shop is located in the River Street Marketplace, which is a super cute outdoor mall. Upon entering the store, I was immediately greeted with a warm welcome. Even though the store was busy, the team let me know they could bring out anything I needed. I love when salespeople can help more than one person at a time and still make you feel noticed! I tried on a white pair of Abby's and the marigold Annie's. Nicole. The salesperson helping me, was so knowledgeable about the sizing for each style and had me size down half a size for the Annie. Both boots were absolutely gorgeous, but there was something about the pale yellow Annie's that was mesmerizing--I knew I had to have them. Nicole quickly helped me wrap up the sale and offered complimentary branding on the boots, which I decided to hold off on for now. I was in and out in less than 20 minutes with my new boots! I found out Nicole is the manager and has extensive high-end retail experience, which definitely showed in the expert way she handled multiple guests while making everyone feel special. Thank you for the great service! I am beyond thrilled with my new boots and they are so comfortable! Definitely will be back for another pair soon. read more

Tecovas - Annie in Marigold - Shoe Stores Near Me - San Juan Capistrano, California

At first when I walked in the girls looked at me and didn't offer to help till I asked for a size , after bring me the size she made it seam like it was forced to sell, after asking for another pair she got a bit friendly, probably thought I was there just to try on but turns out I bought 2 pairs , I would come back just cus of the area it's in nice restaurants and park for kids but probably wouldn't go in to buy more boots I'll take my money elsewhere read more

Stepping into Tecovas feels like crossing the threshold into a different time, a world where craftsmanship and customer service aren't just buzzwords--they're religion. My wife and I stopped by recently, not for our first visit, but this time with serious intentions. She had her eye on a pair of off-white boots, and Sydney--the store's charismatic guide--made sure our experience was seamless. Sydney greeted us warmly, told the brand's story with just the right amount of charm, and answered every question with the kind of detail you rarely get anymore. Bottled water appeared as if on cue. No rush, no push. Just good, old-fashioned hospitality. My wife made her choice and left the store wearing those boots--a bold, stylish statement that felt both classic and modern. After a long day of wear, she noticed one boot felt a bit snug. Tecovas didn't hesitate. They offered an immediate return, no questions asked. But my wife loved those boots too much to part with them just yet, so they offered to stretch the tighter one. If that doesn't work, they'll still take them back. This is what exceptional service looks like. No gimmicks, no eye rolls--just genuine people standing behind their product. It's rare these days, and it's worth celebrating. Tecovas isn't just selling boots. They're selling an experience, one that makes you feel like you're part of the story. And for that, they've earned every bit of their five-star rating. read more

April-5 around 2:30pm unfortunately I can't remember the name of the lovely and very patient lady who helped us, I'm Glad my Husband stayed and Insisted on getting this Boots, You were absolutely right about how Comfortable they are and I got so Many Compliments, I want to apologize for that awkward moment at the end haha Thank you for going above and beyond and for been very helpful and knowledgeable, read more

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So happy we have a local Tecovas store near us. Can't wait to shop there in a regular basis. Bought a pair of Dukes and will be back for more shortly. read more

Thank you Lauren for a wonderful shopping experience! We took our friend here to treat her for her birthday. Lauren helped us, (patience and lovely) but all of their staff were very friendly and helpful. Beautiful store. Loved every moment of our boot shopping experience. We hope Tecovas treats their employees well. They work hard and don't receive commissions. read more

Great customer service their boots are amazing. The customer service is exceptional. Very friendly and helpful. There shirts are very nice.

Wren was so sweet helping me brand my new black wallet! I ended up living her suggestions and appreciated how patient she was with me! The whole staff warm and welcoming! I will be coming back! read more

Tecovas - Branded leather wallet - Shoe Stores Near Me - San Juan Capistrano, California

Really nice boots and the staff and manager there were very friendly and helpful. I ended up getting a pair of The Doc and a hat and my friend got the Parker. 5 stars all around. read more

The male sales associate with the cowboy hat has the worst attitude I've ever encountered at a retail store. He really ruined my experience which should have been enjoyable when buying and branding a $200+ belt. Hope the manager sees this read more

There are no better boots in the world at this price point. My wife and both daughters now have a pair and they are thrilled. Keep up the great work.!! read more

Sad to have to write this. I bought a $300 pair of boots here 9 months ago. After 9 months of wearing to an office job ( certainly not cowboying here ) the soles are separating from the boot. Visited the store, who let me know that this is " normal wear and tear " for 9 months. Really? I thought these boots were built on quality? Total garbage, if you are going to get cowboy boots, get real boots from a company that stands behind their products. Absolute garbage. read more

Juliet is great! She helped me go through the store and find what I liked! She and the rest of the team made me feel right at home while I was in the store. Juliet was very knowledgeable about her job! She even had me try on some stuff I wouldn't normally pick out for myself, but I ended up really liking it! I will for sure be coming back! read more

The customer service here was absolutely terrible. It's a Sunday morning, wasn't overly crowded but had to seek out someone to get my size and the person who helped me had a poor attitude and seemed like he did not want to be there. Due to a time constraint I couldn't go to the Rancho location and thought I'd give this one a try since my experience at the Rancho store was so great. I was very disappointed and from now on will be making the drive to Rancho. read more

First off the new center that it is located is so incredibly cute! When I went into the store it was really busy since this was during Christmas time and was greeted by several employees. My daughter wanted red boots and tried on several pairs. Jessie was super helpful and helped her decide on the perfect pair. She even branded the back for her, loved that extra little touch and it's a free service! I had also mentioned that I bought a few red boot ornaments online and she told me I could bring them in for her to brand the back as well. Great experience the boots are beautiful and really cute store! read more

Im not sure how to explain the surprisingly disrespectful and disgusting treatment I received in this store. I went in there with full intention of purchasing multiple things and walked away wishing we hadn't spent a penny. We entered the store half an hour before they closed and immediately said we wanted to purchase boots, we then were basically ignored (despite helping 4 other customers who walked in after us) until their closing time. The girl employee then started performing closing procedures while still ignoring us and then told us that they were closed and needed to "rush us" so they could leave when we asked her for help. We then explained how we had been there for a while and received little help and when she finally went to help us, the other male employee continued to verbally attack us and try to make excuses for why we were ignored. In the end, it only took 7 minutes from when we spoke to her to check out (I was watching the exact times), which could have easily been done before closing. I have worked in the service industry for over 5 years (including retail) and have NEVER spoken to a customer the way we were spoken to tonight. Yet we ended up still purchasing close to $700 worth of product because we wanted it, despite how we were treated. For how expensive each product is in this store, we had much higher expectations for the staff and was shocked at the disrespect we received from the two employees closing Dec. 23. read more

The nicest employees ever!!! I couldn't find the store at first since it's a little hidden and my maps kept misleading me. I got there a little bit before closing and I felt bad, but the employees were still cheerful and happy to help. They offered us water, helped me find the right size, and were just so lovely to talk to. I was able to buy my dream pair of boots and I couldn't be happier!!! read more