I had a great experience with Russ Ward Auto Body. From beginning to end, the team kept me updated…read morethroughout the repair process and made everything easy to understand. When I picked up my 2024 Chevrolet Silverado 2500HD, I was extremely impressed with the quality of the work. The truck looks immaculate -- the paint match, bodywork, fit and finish all came out excellent, and honestly it looks like the accident never happened. I also really appreciated the attention to detail and the communication throughout the entire process. Thank you to Stephanie and the entire Russ Ward team for taking such good care of my truck. I would definitely recommend them to anyone looking for a quality body shop. I had a great experience with Russ Ward Auto Body. From beginning to end, the team kept me updated throughout the repair process and made everything easy to understand. When I picked up my 2024 Chevrolet Silverado 2500HD, I was extremely impressed with the quality of the work. The truck looks immaculate -- the paint match, bodywork, fit and finish all came out excellent, and honestly it looks like the accident never happened. I also really appreciated the attention to detail and the communication throughout the entire process. Thank you to Charlene & Stephanie and the entire Russ Ward team for taking such good care of my truck. I would definitely recommend them to anyone looking for a quality body shop.

Super easy to work with, very great communication on updates, and very thorough work checking all…read moreof the parts that could have been affected in the accident. Recalibrated all of the sensors and everything. I super appreciate the early open times. This made it easy to coordinate pickup and drop off with my work schedule. If you ever need some body work for your car, this is the place to be! Thanks Russ Ward!

I first made an appointment to repair my bumper, which had become loose after repeated hits with a…read morecurb. I made my appointment and was greeted immediately. The person who helped me was honest and thorough with his assessment of how much it may cost and what could possibly be wrong. Clearly, the entire team is knowledgeable about cars as he was able to explain and help me. That same day, I paid to order my bumper. It was delivered within 1-2 days. I unfortunately wasn't able to come in to get my car fixed until two weeks later, they kindly held onto my bumper until I was ready. They kept me updated on how long it would take, and actually, it was finished a few days earlier than estimated. What really wow'd me was the fact that I picked up my car and it was perfectly repaired, they had given my car a wash AND cleaned the interior. This act did not go unnoticed and truly, it felt like I had a new car all over again. The professionalism is unmatched, I will definitely come here for future repairs, although I hope I don't need to repair my car again.

DO NOT TAKE YOUR VEHICLE HERE!!…read more I was referred to ProColor Collision by my insurance after being sideswiped in February. The damage was minor, and when I dropped off my car, I was told the repair would take at most 10 days. That already felt a bit long compared to other shops I've used (usually 2-5 days for similar work), but I moved forward anyway. Ten days passed with no updates or communication. I had to call them on day 11, only to be told my car wouldn't be ready for another 8 days, putting me at over two weeks without a vehicle. When I asked what caused the delay, no one could give me a clear answer. On the day my car was finally supposed to be ready, I was told to pick it up at 4:30 PM. I arrived early at 4:15. By 4:45, I checked in again because I had somewhere to be by 5:30, and I was assured it would be "just 5 more minutes." I didn't get my car until 5:00 PM. Then it got worse. When I got in my car, the check engine light was on and the headlights weren't working--issues that had nothing to do with the original repair. I brought it to their attention, and they quickly "fixed" it, claiming the engine light was related to the headlights. At the time, I didn't think much of it and went on with my day. But over the next couple of months, I started noticing my headlights were significantly dimmer than other cars on the road. When I finally stopped to inspect them, I realized only the LED light bar underneath the headlights was turning on, not the actual headlights. The wiring appears to be completely messed up. The high beams only work when I flash them using the turn signal lever, not when using the normal headlight controls. So the issue was never actually fixed, they just got something to turn on long enough to send me out the door. Between the lack of communication, unexplained delays, and returning my car with new electrical issues, this was an extremely frustrating experience. I would NOT recommend this shop to anyone.

Warning about Pro Auto Collision…read more I want to share my experience so others don't go through the same situation. After I was in an accident, my insurance company asked me to send photos while they reviewed my claim. While I was waiting to hear back from them, I received a call from this shop claiming they were working with my insurance company. They said they were sending a tow truck to pick up my vehicle so the insurance company could get a better estimate. They knew my address and the name of my insurance company, which made it seem legitimate--so I trusted them. After they took my car, I later found out that my insurance company had no idea who they were and had never authorized any tow. I never gave permission for my vehicle to be taken anywhere. At that point, it became clear that they had taken my car without proper authorization. Somehow, they obtained information about my accident and used it to make their call seem official. After looking into it, I've seen other people report very similar experiences--being contacted and misled into thinking the tow was approved by their insurance. This situation feels extremely suspicious and concerning. My advice: Be very cautious. Always confirm directly with your insurance company before allowing anyone to tow or handle your vehicle. Consider taking your business elsewhere.

I had a great experience at this body shop. The team was professional, friendly, and kept me…read moreupdated throughout the repair process. They did an excellent job restoring my car, and the quality of the work exceeded my expectations. The vehicle was returned clean and on time, and the pricing was fair with no surprises. I really appreciated their attention to detail and outstanding customer service. I would definitely recommend this body shop to anyone looking for reliable, high-quality auto repairs. Special thanks to Jesus and Luis for going above and beyond for me through this process!!

I had such a great experience with this auto body shop. Joanna was incredibly kind, always on top…read moreof communication, and made the entire process feel easy and stress-free. Everything was smooth, especially with insurance. She handled it seamlessly and kept me updated every step of the way. They also went above and beyond by charging my Tesla, which was such a thoughtful touch and honestly a huge help. When I picked up my car, it looked amazing: clean, polished, and like nothing had ever happened. They even gave me a cute gift, which really shows how much they stand out and how much they genuinely care about their customers. Super helpful team, efficient process, and genuinely excellent customer service from start to finish. Highly recommend.

Good job on fixing my Tesla bumper after my accident. The sensor that was replaced was not flush,…read morewas told "that's just how it is". After I got my car back, I noticed the cover in my wheel well where you can access the sensors was missing. Brought it back to them and was told it never had one which wasn't true. Then was told the other Model S's didn't have one either... I got one of their rentals and was limited to 100 miles a day and I could not take it out of state. It worked out for me at this time but if it was another time, it definitely would not as sometimes I have to drive out of the state for work. Car was not fully updated and was having an issue with front camera. This was a time consuming, horrible experience and I would NOT recommend if you want your car back with all its working parts. I should've went to TSK.

I would definitely recommend beto's . Eddie is very good at…read morewhat he does. My car looks flawless. When the insurance company wanted to cheap out and use parts that didn't fit, Eddie battled it out with them to get my car done right.

I managed to get a huge dent that was spread across my door panel and front wheel well panel…read more Beto's did an excellent job fixing it seamlessly. The price I paid was easily a third less than what a competitor in the area would have charged. The manager Luis made sure the work was completed on time, in less than a week. He even personally delivered my Toyota Tacoma to my house when it was done. No doubt I will go to Beto's as my first choice if I'm in need of body repair well done and on time. Thanks!

Life has a way of placing the right people in your path at exactly the right time. After being in…read morean accident, my insurance company referred me to Golden Auto Body--and I am so grateful they did. Where do I begin? My husband and I thought we'd be without a car for months. During this time, life was happening fast: my mother suffered a stroke, my kids and I were sick, my husband had just started a new job, and our days were filled with school runs, doctor's appointments, work, and extracurriculars. The stress was overwhelming, and the thought of being without my car made everything feel impossible. Then I met Nick. From the moment I shared my situation with him, Nick showed not only professionalism but true empathy. He listened, understood the urgency of my needs, and went above and beyond to help. Thanks to him and the incredible team at Golden Auto Body, I had my car back in just one week. If you are looking for a place that offers exceptional care, professionalism, precision, and integrity--this is the shop. Golden Auto is more than a repair shop; it's a place where people truly care. Thank you, Nick, for being a blessing when i needed it the most. Saude!

I needed an oil change and my windshield wiper fluid reservoir seemed to have a leak in it. I left…read morethe place to get coffee with a friend and I think within 1 hr they called me saying they were done with it! I guess the leak was an easy fix so they only charged me for the full synthetic oil and oil filter change. I really appreciated that!

Amazing place, I came in ready to cry after insanely high quotes and then John helped me out…read moreimmediately without questions and open to communicate. What surprised me was he actually quoted me LOWER than expected and I just picked up my car today, they had taken the time to even clean and detail my car. It looks so clean and fresh I didn't even think it was the same car! Shout out to John and Crystal for taking care of me, I'm so bringing them something as a thank you sometimes this week. If you want professional help with open communication this is the place to go, no wonder it's 5/5 stars!

Thanh and John helped me again, this time with a rear quarter panel repair. They made the entire…read moreprocess seamless and I got automated updates online. They completed the repair on time (in a little over a week) and a great price. Most importantly, the repair is flawless, as always.

We went in a few weeks ago to pick up our sons first car for high school. it is a used 2012 Honda…read morepilot and boy did Louis and his team do an amazing paint job. car looks brand new. They went above and beyond even the headlights look brand new. Our son is so proud of his car but we are beyond thankful for the care Louis puts into his work. I have also heard of nightmares with other companies not giving your car back when promised. Louis and his team gave us our car back exactly when promised right on time for the first day of school. Thank you Candy and Louis for for your work ethic and professionalism. Top line is top notch.

This review is purely for the customer service. They are responsive, professional, and friendly. We…read moreneeded an estimate for our car after a collision and was so glad this is not one of those places that charge you a few hundred just for an estimate. The quoted price they gave us was reasonable. We were going to move forward with the repairs but then ran into issues with the driver who hit us. In the end, we have to get that sorted first. We came back the next day to pick up our car, and one of the workers put the bumper back on for us, was nice about it, and did not give us a hard time about not doing the repairs. Because of that, this place left a very good impression on us and we will be back in the future for service. I recommend checking this place out if you are on the fence!