Went to TechMonk to get Apple Care covered glass replacement. The appointment was made through Apple, and we went for the diagnostic appointment that is necessary before they order the part. We were quoted by Apple that with our AppleCare coverage it would be $29. when we got there they charged us $109 to order the part. We told them that it should be $29 but they had already charged us at this point, the manager said that they would need Apple to advise them that it should indeed be $29 and then they could refund the difference. Apple called them with me on three-way and told them that it should be $29. At this point it seemed like we had reached a resolution. I then called the store back to see how they'd process the refund and they said that they could not refund the difference BUT they were aware that I was overcharged. while I was in store, they said that they wanted to prove to me that it should be the higher amount. They pulled up the website and it showed that it should still be $29. they said we can refund the difference and get it all squared away whenever I come back after the part has been shipped in, so when I went back after the part had come in, I asked them again how they were going to do the refund and they said they were not. The only resolution we ended up with was to refund me the entire amount and let me take it directly to Apple. This was a week long 5 day long interaction, and 2 visits to the store and in the end I'm just having to drive it down to Apple in Charleston. In my opinion this is just horrible customer service. We will definitely not be returning to the store. read more