I'll try to make a long story as short as I can. I went through my home warranty company to have my GE Monogram oven and cooktop
repaired. The oven wouldn't self clean and there was an issue with the electronic ignitor clicking after a burner was lit. A-1 Appliances in Myrtle Beach, SC was dispatched on FOUR separate occasions. One guy twice, two guys twice. On the last visit one said to the other, "Hey man, I feel sorry for tou. You're going to be here working on this one a long time today!". Shortly after that comment, they closed up my oven and said they couldn't get parts for the issues and were packing up to leave. I said I would look up the parts and let them know where they could order them. They left and said they would call me later and get the information from me. I text the man I had been dealing with, Russ, (all four visits) and let him know I found the parts. He text back he would call me at 4:00pm when he returned to the shop. I never heard back from him. I logged onto my email around 8pm that night and see my warranty company had closed out the claim because A-1 Appliance quit. I was so confused. I called my warranty company. They told me A-1 Appliance literally called them after they left my house and told them they were quitting my job. No explanation whatsoever, no phone call from A-1 Appliance to me explaining what was going on or why. Nothing! The next day, I called A-1 Appliance and asked to speak to the manager. Up to this point I had always been kind and considerate to the workmen that came out and with Al the manager on the phone until... I asked why they would just up and quit a job and not even contact me. Al said, "Oh, apparently we're on a different timeline than your home warranty company. Someone was probably going to call you eventually." I was shocked, Al also said, he thought I should just call GE directly because a screw was stripped and his guys couldn't get it out. WHAT? I did the research to find original, new GE parts online right away (which they couldn't find, if they even bothered to look. I even had to find a copy of the GE Manual online for them because they were so inept!). Now, I have an oven that they messed with and probably did more damage than before they originally came out and don't have a working oven or cooktop! I should have known right away on the first visit I was in trouble. I asked the tech if he had any trouble finding my place? I live behind another neighborhood you have to go through to get to my house on the Intracoastal Waterway. His reply, "Yeah, when I saw your address i was surprised anyone in that neighborhood would have your kind of high end appliances!". WHAT?! I couldn't believe what I had just heard.
Al, "the manager" said to me when I questioned him as to why a company would be so disrespectful and unprofessional? His reply, "Listen, I told you to go through GE directly yourself. What else do you want from me?". My, reply, "Nothing at this point (although an apology would have been something), then I told him I'd be leaving a bad review on Yelp. He didn't seem to care and started mouthing off when I finally hung up on him.
My advice, do yourself a favor and go somewhere else. Worst customer service and total inept technicians on high end appliances. They are truly out of their league in a sea truly qualified appliance companies in the Myrtle Beach area. read more