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Techknead Consulting

5.0 (1 review)
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1 year ago

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Denizen - Echo Systems Experience Center

Denizen

(4 reviews)

OH MY GOD YOU MUST CHECK OUT THIS SHOWROOM!…read more Echo Systems is incredible. I've never seen a home theater company quite like it. Doug Dushan gave me a tour of the facilities and explained their capabilities and was eager to answer all of my questions. Their showroom is basically a mock up of what I'd imagine Tom Brady's house looks like. TVs everywhere. Speakers stealthily installed behind walls and in the ceiling. It was incredible. And then there's the home theater. Oh my god the theater! It's a 14 seat home theater that is straight out of Best of MTV Cribs (remember that show? With Master P living like a king?) He let me pick a few scenes of movies to get a vibe for what they can do, and needless to say, I was amazed. Their engineering appeared to be top notch. Doug took me back to where they would build and test my media server and the accompanying electronics before they would be installed in my home. I really appreciate this attention to detail. Most home theater outfits do much of the install at my home. Echo Systems does all of the pre-install work at their site so all the troubleshooting can be done there before it gets put in. Doug was very knowledgeable, friendly, and patient with my tsunami of questions. I'm sure I'll be using Echo Systems for my home video needs in the future.

I have been using Echo Systems for over four years and have been greatly impressed with everyone I…read moreencountered. Dan Reuting has been my "point man" throughout my time there. I cannot say enough about his attention to detail, his quickness in always getting back to me and his overall good nature of working with a non-tech person like me, making sure I understand all that was being done at the time. Tim, the tech person I also have worked with is another great guy who is always professional and patient with me--ready to give me his valued opinion on all the myriad questions I shoot at him. Recently I worked with Reed and was once again was not disappointed in his helpful explanations. You can't go wrong in using this company as they are one of a kind when it comes to service and overall satisfaction. Sadly, nowadays, that is the exception. Trish B.

Sellhorst Security & Sound

Sellhorst Security & Sound

(4 reviews)

Elkhorn, West Omaha

We built a new home a few years ago and worked with Sellhorst for security, whole house audio, and…read morean entertainment system. They listened to our needs, gave us options, and did great work. Now several years later there have been the inevitable minor maintenance issues. The Sellhorst team has delivered immediate assistance on our maintenance requests. We are very pleased and impressed.

I found this company to be very arrogant! The measure of a business is not how they treat…read morecomplaint-free customers or customers that "Love Them", but how they treat customers who may be a little less trusting, a little more inquisitive, need a little more hand holding, or who may be a little more difficult than the others. This company seems to operate on the premise *******believe what we say and ask no questions. If you do ask questions, that means you are a bad customer.******* The problem with this twisted ideology is a customer asking questions and sometimes doubting is a common occurrence in all facets of business transactions. Sellhorst should understand that REPEAT customers or long-term customers have already established trust. NEW customers have NO basis to gauge their trustworthiness and therefore may be doubtful, inquisitive, and less trusting like me. When is the last time you, or anyone you know, walked into a dealership and trusted EVERYTHING the salesman said because after all, they were the HOMETOWN dealership and they would NEVER be deceitful? How ludicrous is the notion but that is how this business came across when I called to express a few concerns after the install. Luckily, all was resolved but the experience left a bad taste in my mouth. Price = Cheap Equipment = Excellent Smartphone Technology = Excellent Customer Service = Meh I've experienced better. I will report back and possibly upgrade the stars after having their service for another 2-3 months. I met the owner and saw his security detail from the window :-) . Would I recommend this company. Yes. However, if you are someone who doesn't blindly trust, I recommend you explore your options before making a decision.

Special Touch Computer Repair

Special Touch Computer Repair

(25 reviews)

West Omaha

Have had two dealings with Special Touch, both good. My wife's computer started to run very…read moreslowly. Robert diagnosed a failing hard drive, was able to save what was on it and replace with a new hard drive that runs like silk. Next was replacing the monitor. Robert provided a refurbished Dell monitor with speakers, sharp picture, money well spent in both cases. For customers who barely know where the gas pedal is on a computer, Robert will steer you straight and find something that meets your needs and budget.

Wanted to get an idea if it was cost effective to replace a cracked screen or get a new laptop…read more Went to Special Touch, guy said he has replaced "Thousands" of laptop screens, so I asked for an estimate. Said needed to leave for 2 days to open it up, told him I just want an idea to see if was worth replacing and asked since he has done "Thousands" of these repairs, what the highest cost was? This Business Genius tells me "A Million Dollars". I told him that is F'ing crazy. So this place either does not know what they are doing or they are crooks, either way you don't want your business there. Ended up going to 2 other repair shops and both were able to give a high end estimate. Robert, your response is as ridiculous as your "Million Dollars" quote. I did not get frustrated until you gave an obviously ridiculous answer. Yeah, I shouldn't have said your answer was F'ing crazy, but no other words could describe it. Don;t worry, I found Peace when I went to a professional repair shop that had no issue answering my questions. I am sure you will also find peace as your business drops off due to your stellar customer service.

Techknead Consulting - itservices - Updated May 2026

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