It might be best to avoid this OfficeMax if you need to use FEDEX. I waited for the sole customer…read morerepresentative to accept my box, and it seemed like she was not interested in being there. There was no urgency or motivation. While she was assisting another customer with a link at the counter, she answered each question from the person in front of me without acknowledging them and then returned to her own tasks, this kept going on and on extending the conversation without concern. After waiting 10 minutes for a transaction that could have taken 2 minutes, I decided to leave and go to a nearby FEDEX, where there were at least three representatives ready to assist.

I recently stopped by OfficeMax, located on Greenbrier Parkway in the heart of Chesapeake, to pick…read moreup some supplies for my Home Office. They have a great selection of products available. Admittedly, I'm not a fan of the big box stores but it is getting increasingly difficult to find local stores that sell products for the Home Office. Given the wide variety of products and the customer service that I received, I'm rounding up from a 3.5 to a 4 Star.

Michael is absolutely fantastic! From the moment I reached out to him, he was incredibly responsive…read moreand knowledgeable. I had water damage on my laptop, and Michael took the time to thoroughly inspect and diagnose the issue. His expertise really shines through, and his quick turnaround time--just 2-3 days--was impressive. The diagnostic fee is $75 in cash (there is a small card fee, so it's worth bringing cash if you'd like to save a little), but it's totally worth it for the level of service you get. My repairs were $200 total so it was very reasonable. One thing I really appreciate is his customer-first attitude. After fixing my laptop, I ran into a minor issue, and Michael was quick to address it, honoring the 30-day warranty without hesitation. He genuinely cares about helping people and providing top-notch service. I highly recommend Michael for anyone needing computer repair--he's skilled, professional, and truly dedicated to making sure his customers are happy.

Avoid: Two months wait for a shoddy repair with unwanted additions. Denied responsibility for their…read moremistakes, and attempted to sell me on a new repair to fix them. Brought my laptop in to have a new keyboard installed, during this visit the repair shop attempted to upsell me on virus removal as well. Pricing is rather high, especially for certain repairs such as virus removal that can be easily done at home. Repair time took two months; delays were largely a result of the incorrect part being shipped twice, blame being put on the parts provider, but it felt like progress was made on the repair only after contacting them about it. When I received my laptop back, I found I had been upgraded to Windows 11 without my consent, despite the repair having nothing to do with the Operating System. Despite that, I was happy with the repair... until two months later, when I discovered that the whole back cover for my laptop was sliding off because the 5 screws holding it in place (3 internal, 2 external) were completely missing. When contacted, the repair shop denied all responsibility despite stating previously that the whole laptop had to be taken apart for the repair, and was very passive aggressive in shifting the blame onto me and claiming it would be a new repair to have it fixed. All in all, save yourself the frustration and look elsewhere.

Best and Only Place for all your Computer Needs!!! Your Computer Guy is like taking your computer…read moreto the best & most reputable/reliable doctor for all your technical needs/services. Just when my husband and I were expecting that we needed to buy a new computer, we decided to give Your Computer Guy a try. Very fortunate that Wes (awesome, friendly, professional, caring & knowledgeable) helped us. After explaining to him how we accidentally dropped it and then the power wasn't turning on, he took a look inside and was able to immediately figure out why our hard drive was acting funny. He did a quick snapping and aligning of the front panel and start button in our hard drive and made sure it'd work properly by turning on our computer for testing before finishing up. He took his time carefully, never rushed and most importantly made sure our computer was fixed properly. Best of all, you cannot beat their very reasonable rates for their superb services!

I just wanna start off by saying they saved me over 400$, I went to best buy and they wanted to…read morecharge me 470$ with a 2 week waiting period to get my computer in, plus additional fees to open it up since it's a pretty complex system and maybe replace the key. Going here was not only easy but I got my computer back within 3 days. I got my key replacement within a week. They cleaned the inside, updated the soft ware, applied thermal paste, and replaced my key. My computer works a lot better now and the communication was great. Very great services. I would highly recommend them as they know what they are doing and saved me a lot of money and time for great quality work.

The service here is amazing! I came in for a simple laptop screen repair fix and the workers were…read morenothing but nice. I had no idea how severe or minimal the damage to my laptop screen was and was honestly freaking out, but the employees made sure everything was taken care of and got the part to me within three days! Fixing the laptop itself only took about 30-45 minutes, so pretty speedy service in my opinion. They also gave me a lower estimate than I originally thought, so high was a pleasant surprise. Overall as this is my first time coming here, I would recommend anyone in need of a simple or even complex repair to go here!!

Myra noted, quite properly, that I had not made use of TechFix services. I thought I had made it…read moreclear in my comment that I really couldn't provide a valid review. I assumed that Yelp would take note of that, and not post it. I was wrong. However, in fairness, I am revising my comment. The service provided, including a very quick response, with the information requested provided, and prompt answers to subsequent questions, was "great," and deeply appreciated. So, I am modifying my evaluation to say that the service received was great, as far as it went. And, I am sure that TechFix would provide the services about which I inquired in a similar "great" manner, worthy of 5 stars.

This is my go to place for computer sales and service. The staff is always friendly and they are…read morealso very knowledgeable. The really know about computers and they are happy to help you make a great decision, whether you are buying a new machine or getting your computer repaired. You can trust them to help you!

5 Stars!!! Amazing staff, Great prices, everything tech like PC parts, Raspberry Pi add-ons, and…read moreeven custom PC builds at special request! I got an AMAZING deal for a PC with an Intel Core i7 16GB of RAM and a 128GB SSD all for only $100!!!! They even let me go to the back and look for some PC's! This is a MUST go for tech enthusiasts.

under new management at least that what the lady at front desk told me. they also no longer do…read morerepairs on computers or motherboards

Great turnaround, communication, and customer service. Overall happy with my laptop upgrade!read more

Top notch company with outstanding service and support. We have been using them for almost 10 years…read moreand could not operate without them.

Macro has been helping my company Digital Nation Media, and several of our clients, with integral…read moreIT support for the past 5 years. They are knowledgeable, timely, and their customer service is top notch!