We've got an oil changes here a few times. They are super nice and fast. And I guess good because…read morethere's nothing wrong with my car now lol

Very Disappointed in the "12-Point Inspection" and Customer Service…read more We brought our car to Hometown Auto in Stoneham on April 19 for a routine oil change that included a 12-point inspection. Just eight days later, our car died while we were traveling out of state--right in the middle of Letchworth State Park. We were stranded for nearly two hours waiting for AAA, which was incredibly stressful. When the technician arrived, he jump-started the car and immediately noticed severe corrosion on the battery terminals. He said it was one of the worst he'd seen. We had to cut our trip short and find an AutoZone to replace the battery that same day. That technician echoed the same sentiment about the corrosion. Yes, shame on us for not looking under the hood ourselves before the trip--but that's exactly why we count on routine services like a 12-point inspection to flag major issues. A severely corroded battery should have been obvious. When I called to express my concerns, "Mark" offered a vague apology before going on the offensive, claiming we never follow through with recommended repairs. We actually do--we just do them closer to home. I checked all our receipts from past visits and not once has a battery issue been mentioned, verbally or in writing. Mark ended the call by saying, "If you don't like it, then don't come back." That was both unprofessional and disappointing. We've been loyal customers, but this experience--with both the lack of real inspection and the dismissive attitude--makes us question the integrity of the service here. We will not be returning.

I was considering buying a used Mitsubishi Outlander and brought it for an inspection to Andy, who…read morewas nothing short of amazing. He plugged in his computer and explained what he was looking for, then brought me along on a test drive, pointing out a couple of sounds I hadn't really noticed. Then when he put the car on the lift, he brought me underneath with him and showed me everything he was looking at. He found that all four brake rotors were rusted (which I got the dealer to fix for free, saving me $700), but gave the car the all clear besides that. Overall, an extremely friendly and useful experience. Here's the kicker, though: because he had made me wait for 20 minutes or so, he insisted that I not pay him anything for the inspection. Wow.

Andy's my go-to when Honda makes a new noise…read moreor has a new leak. --Haiku Review.

I've been a customer of WAR for a pretty long time, albeit I've been lucky not to have many car…read moretroubles in the past few years. But as "luck" would have it, and as I passed my old friends at WAR this morning, I noticed a flat tire. These things always happen when you're feeling out of luck, or when you least expect it. Today was one of those days, and this was about to put me over the edge. I popped into WAR, as it was just around the corner, hoping they would help me out- and what a warm welcome I was given by Will & Miguel. Not only did they remember me, but they fixed my car right up on short notice and I was able to go about my day. I couldn't ask for better service, these guys are truly kind! Truthfully, every interaction with them has always been a good one, but simply reminded of it today and wanted to share.

Overall it was a nice experience with them. My car was diagnosed in a chain shop, and they were…read moreasking for 1.2k for window motor(totally fine) and regulator replacement. So I quickly swap to WAR Auto Tech and the receptionist, Miguel, was very nice. They checked my car and replace the regulator within a day, and didn't charge me for the motor. Eventually cost me half the price the previous store was asking. Although they did not do the window properly(didn't readjust it so it make noises in high speed), but they fixed the issue free of charge and done it quick. I would like to have them with me next time.

Flew in. Had car troubles and these guys took us in even though they were busy and helped us out.read more

Went in with an unknown engine problem, and was given very fair and honest treatment. My car would…read morehave needed an entirely new engine, and it wouldn't have been worth it. The staff were kind and supportive, and declined to charge me for the work, which they didn't have to do.

I went there today to have a tire repaired. I was taken right away and Within 20 min. I was on my…read moreway. The waiting area was very clean. Reasonable too.

Went for an oil change. Owner, Mike, told mechanic to pour windshield washer fluid and charged me…read more$7 extra without my consent. They also charged me 2 extra qrt of oil. Shady, nontransparent pricing. Stay away.

Thank you to the two gentlemen that helped my daughter and I yesterday. It's refreshing to find an…read moreauto shop that genuinely cares about its customers. I highly recommend Motive Autoworks to anyone looking for reliable service and skilled technicians. I'll definitely be coming back for future maintenance and repairs.

I have been going to Motive Auto Works for 10+ years for all of my Subaru services. Alberto is a…read moregreat guy who is very transparent and has a very high standard for his work. His services are both a higher quality and a better value than going to a dealership. I refer anyone I know who needs work done on their Subaru to him.

Don't deal with these people. They show zero respect and their communication is awful.read more

The quality of the work was flawless! Communication…read moreexcellent! My rental car and communication with insurance was taken care of for me. I will have the Woburn foreign auto body team doing all body work on my vehicles! Thank you

Super positive experience recently getting my tires rotated and an alignment. Easy to book an…read moreonline appointment. Staff was helpful and clearly explained what would happen, time-frame and cost. They also offer an overall review and maintenance for $100 on top of whatever service. There's also a beautiful waiting area behind the shop with a view of the pond. Plus, an ice cream shop across the parking lot. I'm always happy to support a woman-owned business, especially in a male-dominated industry. Highly recommend!

Not the fanciest setting, but top-rated quality of job (got an undercoating for winter), clear…read morecommunication, everything got as contactless as possible. Car was ready on time. Costs v reasonable.