I had a great experience at Bill's Auto Service. The mechanic was honest and transparent throughout the entire process, taking the time to explain every issue with my car and the work that needed to be done. I really appreciated that there were no surprises or unnecessary repairs. Their pricing was very fair, especially for the quality of the service, and they completed the work quickly without sacrificing quality. The whole experience was smooth, professional, and stress-free. I highly recommend Bill's Auto Service to anyone looking for reliable, trustworthy, and efficient auto repair. read more

came in to get my break calipers and brake pads replaced plus my brake hose and bill gave me a great price very honest and great mechanic I would recommend him to anybody and will be returning if ever needed Thanks Bill !! read more

Great work great price and an even better guy top notch work they are very friendly down there.

Bill is genuine and honest. Every time I bring my car there I know I am getting the best price. At this point I found my forever mechanic and wouldn't go anywhere else read more

Bills auto service was amazing. Extremely quick and efficient. I can't thank them enough!

Bill was so kind and helpful. I recently moved here and needed a place I could feel confident bringing my car. Bill was so responsive and more than reasonably priced. Got my car fixed in just a couple hours. Could not recommend him enough. read more

Called Bill's after taking my car to the dealership for service and getting quoted an outrageous price for service. Bill not only took a look at my car quickly but diagnosed the issue and was able to do the work for a quarter of the cost the very same day. As a female with little knowledge of cars and repair costs, it's nice to be able to go to a mechanic you trust. I would highly recommend this business and have already referred a friend. Thank you. read more

I trust Bill's Auto. I have lived nearby and gone to Bill's for a little over a year and have been to Bill's three times.Each time, they have (1) always called first with a quote (2) had quick turnaround and (3) the quote was always really accurate. I recently had to get tire rods replaced as a result of a failed inspection. The inspection station also does repairs, and quoted something roughly twice as much as Bill's. And in the end, only one tire rod needed to be replaced instead of two, so it was even cheaper! I feel like a lot of shops would just replace both to charge more. They also took my car back to the inspection station for a recheck, which is awesome. :D They are always busy, and can seem a little brusque on the phone, but in person it feels like you're family. read more

This guy deserves every single star! He provides, by far, the best auto service of anyone else in the area by far, and he does it saving you money. It's unbelievable. His shop is right across the street from Lannan Chevy in Woburn, and while it doesn't look like some place you would normally drop your car for service... looks are definitely deceiving in this case. Bill himself is a VERY nice guy and more then helpful when it comes to your vehicle. He gave us an honest and up front (not to mention FREE) estimate. Let us know the front brakes were really bad and had to be replaced, but that the rear brakes were still in good shape, and that (at no extra charge by the way) he would clean them up and get the dust off them to keep them in good shape. He finished same day, but due to work schedule we couldn't swing by to pick-up the car. Bill said, "No problem I'll keep it in my lot over night and you can pay/pick-it up tomorrow". Not only was he nice enough to do that for me, but he didn't charge us a 'storage' fee which I've had other mechanics do in the past. Service was fast, cost was MUCH less than anyone else in the area, and customer service is unmatched. He even showed us the old parts so we could see why it was so bad, then took them to dispose of them (or if we wanted them for memory sake we could take em as well). I'd recommend Bill to ANYONE who needed mechanic work on their car!! read more

Bill is my knight in shining armor. He tells me he'll check my car like his daughter is driving it and then calls me his beautiful redhead. So I get an ego boost and a car repair.....BTW, he looks like Sam Waterston from LAw and Order. Lol. The first time I went to him was after getting quoted $750 from 2 other places. Bill charged me $275!!! Plus I got a free loaner car. That was 2 years ago. If anything goes wrong I just call Bill. He always finishes same day too. My car has over 195k and I just had it repaired for the first time in a year. It's so hard to find a good mechanic and I'm sticking with this one read more

Best Mechanic in Woburn. When I first met Bill, he told me he would take care of me and not "f*** me over". I loved this guy as soon as I met him lol. Bill can be a bit brash at first, but after you get to know him and understand how busy he is, you'll appreciate his honesty. He doesn't say goodbye on the phone and is cut try about his availability for the day. He get's so busy he will take the phone off the hook, and will happily admit it! He'll make you laugh and will go back and forth with you in a playful, "Older Uncle" type of way. He's a sweetheart and my wife adores him. I've been going to him for all my vehicle needs for the past 4 years, as well as my wife's. He get things done fast, and charges well below what other mechanics in the area will charge. He's honest; you won't get any hidden charges and the estimate he gives you before working on the car is almost exactly what you will pay for on the total bill(give or take 5-10$). There was a couple of times where I had to drop my car off early in the morning. Bill was kind of enough to provide me with a car to get to work. No extra charge, no paperwork, just handed me the keys. He did this for my wife as well, and the same for other people I've sent his way. read more

The best service! I am so thankful for Bill's, they are honest, fast, and friendly. I've taken my car here for years, and so has other family members. read more

Unbelievable customer service. My car died, and since I'm new to the area, I turned to yelp for guidance on where to tow my car. I called Bill's to find out if they would be able to work on my car today. Without answering any questions, Bill suggested I needed to have the car towed over and before I could respond, hung up. A little baffled, I called back, and explained that I was hoping to find out if he worked on my type of car, if he could repair it today assuming it was something straight forward. Again, he cut me off, and started to rant about how he was really busy, had a good customer base, and really didn't need any more business. If I wanted to, I could tow it over and he'd let me know what needed to be done and when he'd have the leisure of getting to it, but his days of bending over backwards to pander to us customers was over. read more

I had such a good and personal experience at Bill's Auto Service. My parents live far away, and I am probably one of the most car challenged people you will meet. Hear a noise? Turn the radio up... however when it was hard to turn the steering wheel I brought it to Bill. Having been told by friends that all I need was a serpantine belt, I was not prepared (albeit not surprised) that my car needed much more work. Bill was not only reasonable and fair, but when above and beyond and his son fixed a minor break on my bender from an unfortunate meeting with a cone on the pike. He reached out to me for each unexpected cost, to make sure I approved it. For just under 900, I got two new tires, inspection, all new power steering, the fixed bumper, and all the associated stuff with a car tune up. Highly recommend. read more

I've been going to Billy for over 30 years. This is as good as it gets. Honest repair service. If my car breaks down anywhere within tow service, I get it towed there. Nobody does it better. read more

They were amazing. Very fair and did a great job! I would highly recommend going to them. Awesome service.

Great guy, very pleasant! He did a wonderful, timely job at a resonable price. He was upfront about cost and future repairs. I will go to him again for sure. I would recommend him to anyone in the area. The shop may not look like much, but he is a professional. My van is old and he has it running smooth - Thanks Bill! read more

Hi i have been going to bill's for 17 years now on the recommendation of a friend. I have been a satisfied customer for that long too. I agree with all the five star ratings. As for the one star rating, Bill is very busy because he is an excellent mechanic. To rate him a one because you ego was hurt is not right. You never used his service. You probably came across abit rude to him also. read more

Best auto service place around! If you go ask for BILL! He's a great mechanic and great guy too. Every time I have had car trouble he has come through with a fix. Some examples what he helped me was with repaing the break lines in my 00' GMC Sierra and fixed my engine troubles with my 99' jeep grand cherokee. Bill's a great guy and runs his business very well. read more

Thank you to Bill for your extreme kindness and bailing me out while stranded with a car that wouldn't start 100 miles from home while visiting my sick wife in the hospital. Bill really went above and beyond to help me out with a 4 hour repair on a BMW X3. I chose Bill's at random and it turned out to be a God send for me. I would highly recommend this business to anyone looking to get great service from great people. read more

Best auto repair shop in the area. Fixed my car in only a few hours, and charged 1/3 of the cost that the other place had quoted me! I would absolutely recommend them to anyone in need of car repairs. read more

Being new to Burlington I was not knowing whom to contact for my 98'Camry brakes change. Found good reviews about Bill Auto. Yes the reviews are correct cause he suggested me right changes required in my car and charges also reasonable compare to others. Second time i have engine light on, first have checked other shops but they are charging more compare to Bill auto. I recommend Bill Auto is the best. read more

I called this place to get information, and was half way through my question to him when he hung up the phone on me because "they don't do that". How do they expect to get new customers if they won't even talk to people? read more

After being quoted $1200.00 for brakes and rotors from Volvo I decided to go to Bill's Auto. Saved myself a ton of dough. This guy ( Billy Jr. ) is the best mechanic in Woburn, MA. and the most honest and fair guy I've ever met in this field. I cannot recommend him highly enough. read more

Being new to the State of MA and needing some serious car repairs, I was nervous. I found Bill's Auto Service on Yelp with amazing reviews so I thought I'd give it a try. The shop is in a dilapidated building but the service is amazing. Bill Sr. made sure to call me with an estimate before doing the work and provided me with a free loaner car while they did the work. His estimate was spot on, he offered the old parts to see what he switched out and even warmed the car up when I said I'd be there in 20 minutes to pick it up. I feel great supporting a small local business and even better that I can fully trust them to do a great job on my car. I had to get my AC compressor and serpentine belt replaced and got front brakes as well. Bill charged me $1260 for my 2007 Honda CRV. I normally service my car with the dealer. Out of curiosity I called the dealer and got a quote for the same work and they said it would cost $1,642. Bill saved me $382! I highly recommend them. read more

My car failed inspection for loud exhaust. Bill put on a new muffler, drove over to Woburn Gas & Service to get my inspection sticker AND changed my oil for me! I did not need a loaner car, but he had one ready for me if I needed it. I dropped the car off in the morning and picked it up at 3:00PM same day all inspected and running quietly. If anything else goes wrong with my car, I will definitely bring it back to Bill! read more

Bill and co. always take care of my and my vehicle. I have 100% trust and confidence in their skills and honesty. I haven't felt so safe with a mechanic's care since my uncle (mechanic of 40 years) taking care of my car as a young driver. Very fair. Quick turn around. No nonsense. Takes care of the whole family. read more

Wish I could give Billy 10 Stars! He is amazing, honest, reliable and quick. I've had 3 family cars taken to him multiple times after getting quotes from other dealers/shops and he always gives me the lowest quote - even without knowing the other guys' quotes!! He will tell you when your car doesn't need repairs when others say you need the work just to make a buck. He gives you your old parts back and points out where/how the part failed. There is no reason to go anywhere else. He knows his stuff! Love Billy and his staff! read more

There are not enough stars here for Bill. I've been going to him for years as does my entire family. He and his son are the best of the best. Bill has saved me so much in in car repairs over the years. He's honest and super nice. read more

I am so glad I found Bill's Auto Service when I moved to the area for a year. My car needed several emergency and maintenance repairs at different times. I could trust Bill to tell me what was wrong with my car and fix what needed to be fixed (and nothing more). They were always able to fix my car next day if I dropped it off before work. A good, honest, mechanic can certainly be a lifesaver and I found that at Bill's Auto Service. read more

Billy is the best, very honest guy, great prices, and definitely goes above and beyond. I went for a new power stearing rack, got the best price around, and to top it off I had a broken tie rod I did not know about and he fixed it for next to nothing to make sure my kids and I are always safe! read more

I love bills auto it's the only place I bring my car!! Bill is the sweetest and everyone else there is so nice. They do a great job and their prices are very fair I don't ever feel like they over charge me read more

This was my first time at Bill's Auto and I could not be happier with my experience. Bill saw me as soon as I got there and my car was being worked on within five minutes of arriving. Bill was extremely helpful and courteous. I will be bringing my car there for all future repairs and will be recommending him to anyone who needs work done on their car. read more

This review is a couple months late, but these guys really helped me out, I was in Woburn out of town when my alternator died. They got me in right away and let me use a loaner car, also since the alternator had been replaced about 10 months earlier by another shop, and was still under warrantee, they let me get the part myself through the warrantee and only charged me for the labor. I do not hesitate to recommend Bill's. read more

After reading the rave reviews for this auto shop, I figured, what the heck, I'll check it out. I called and spoke with Bill or at least he said he was Bill. He was super duper nice. Seriously, incredibly friendly, talked about the issue I was having with my car due to the engine check light on, and he told me to come on down and they would take a look at it. I dropped by and whoa! Totally different attitude. It was like a Jekyl and Hyde--Jekyl on the phone and Hyde in person. No joke. Bill told me that it would cost $50 just to assess the problem. I stated my surprise since he didn't mention that on the phone. He then said, well, if you don't like it, go to Autozone. They'll diagnose the problem for free and you tell them to fix it! I said, okay, okay, it's all right. Take your ativan first. I mentioned that I spoke with Bill on the phone, who I thought was the owner. He then spoke to a guy in the shop and said that he was the owner and his name was also Bill I guess. Either way, I told him, no problem, thanks for your time (and your attitude). Frankly, the bait and switch is not something I'm terribly fond of and giving the customer an attitude is beyond me...even if you're a jerk like the guy was, at least pretend to be nice for the two minutes you speak to me. Anyway, my suggestion, look around and actually find a good mechanic who is also a kind hearted soul! Good luck! read more

The customer service provided by the owner (Bill Sr.) is very lousy. Does not follow through on his word and dislikes very much being held accountable for it. I honestly can't complaint about the repair service, it's actually decent. read more

Bill's auto service is a tremendous "bang for the buck". Not a glitzy dealer but great work at a very reasonable price. Highly recommended if you are in the market for great auto service without paying through the nose. I was quoted a good price up front, work completed on time with a smile. I will be back!!! read more

Worst mechanic I've ever dealt with. Now I understand some guys can be eccentric, but this guy takes the cake. His rudeness and ignorance is almost as bad as his repair work. My vehicle has been there several times in the past month and a half and after about 2000$ later it's still breaking down on me! This guy doesn't let you get in a word edgewise and does nothing but badmouth all other shops and says how great he is. Well buddy, your customer service is the worst in the business, your mechanics are incompetent and your shop is an absolute disgrace. This guy should be ashamed of himself on how he treats his customers and the quality of work they do, but it doesn't seem to bother him at all. I have only brought my vehicle back because I figured maybe he would stand behind his work, but no such luck. CONSUMER BEWARE!!!!!!!!!! Worst place I've ever seen and I've been in the auto industry for over 30 years. It's time the old man retires. I've spoken with his son and it is like night and day. For your sake go ELSEWHERE!!!!!!! read more

I called Bill's auto to have them work on my son's car. He needed a brake job. After he looked at it he told me it would cost $550 to do the work. I approved the work based on the quote he gave me. He called me at the end of the day to tell me the work was completed. He asked me for my credit card info, which I gave him. I checked my bank account shortly after and saw that he charged my card $650, not the $550 he quoted. I called him and questioned the charge and he stated that the original estimate didn't include labor..and he was charging me 100 in labor. I told him that wasn't what he said and I wanted a refund of the $100 that he charged over what he said he was charging. He said "I don't need this sh*t" and hung up the phone on me. I called a few hours later and told him again, I'd like a refund of the money he overcharged. He said the transaction already went through and he couldn't refund the money and he hung up again. My gripe isn't with the work he did, it was the dishonesty and quoting something and then charging a different amount with no explanation or warning. I will be following up with the BBB. read more