Zack was incredibly kind, helpful, and fast! Couldn't ask for better service. Other places will…read morecharge you an arm and a leg.

From the owner: Welcome to WiseFix, your trusted phone repair experts! With over a decade of experience, we…read morespecialize in fixing all types of electronic devices. Our new Warwick location is ready to provide top-quality service, ensuring your gadgets work like new again.

Outstanding company! Brought in two iPhones for new screens only to be told there were cracks in…read morethe screen protectors... not the screens! Could have been $350 plus for the two phones... These days it's nice to know there are honest, trustworthy people out there! Highly recommended

Chris the owner called me after receiving my letter about my bad experience with them. He is very…read moreconcerned about the way I was treated and he apologized profusely. He is offering me a free hard drive diagnostic and I really appreciated him reaching out to me.

I feel blessed to live in the same town where the Computer Doctor is located. Steve, the owner,…read morehas always been helpful with diagnosis/repair of laptops I've brought him in the past, but more recently, he really hit a home run. My used laptop computer, which I'd bought from a private seller some three years ago, had never been a powerhouse, but it was fine for my modest needs. In the past few months, it became slower and slower, and, just as income tax time was looming, it stopped booting up. Not good. (Of course, I had already loaded tax return software on it, and started my tax return.) I dropped it off at his shop, which is neat and organized, on a Friday, and early next week had a diagnosis: the hard drive had failed. I was expecting to have to shop around for another used laptop (which I seem to do every 2 to 3 years), but Steve said it was light work to replace the hard drive. He also recommended increasing the memory from 4GB to 8GB. The price was surprisingly reasonable, so I authorized the work. Even though he had to order the additional memory, the computer was ready for pickup just a few days later, so the turnaround time was surprisingly quick. Steve stands behind his work. There was a very minor issue, which he fixed in five minutes. My laptop not only works well, it boots up much faster than before, and programs load very quickly (partly due to new hard drive technology, and partly due to increased memory). It was money well spent, and will allow me to get more use out of this computer. Parking is limited to on-street, which makes me nervous since the street is hilly and curvy there, but it is what it is. Hours are limited, and since it is a one-man business, and he does service calls at homes and businesses, he is not always in the shop during stated business hours. Also, the shop is not open on Saturdays. Although it is sometimes difficult to get access to Steve, it is nevertheless worth the effort because of the quality of work coupled with very reasonable prices.

My repair didn't require much, but Steve turned it around in a day and charged me almost nothing…read more From our discussion and by watching his interactions with other customers, I could see that he deserves the "Doctor" title. I am happy to say that I now have a great PCP .

Barry is extremely knowledgeable about Apple computers and went above and beyond repairing a…read moreMacBook for me. Highly recommend him....and bonus for having cats in the store!

The individual known as barry had a very unsettle tone with me and was asking for above the market…read moreprice for a simple apprasel of my computer.

We stopped in from out of state in immediate need of a power cord. The woman operating this place…read morewas wonderful, knowledgeable, efficient and kind.

my iPad was dropped and the screen cracked. I brought it to PC Tech and they replaced the screen…read morethe same day for a reasonable pric. very happy with the service and turnaround time for this repair.

I'm so glad I found this service online. Jennifer is amazing! She rescued all my data, photos,…read moreprograms, etc. from my 8 year old dying laptop with a battery that was about to explode. She kept me informed every step of the way and had moved everything from my old laptop to a flash drive in a couple of days; this was on a weekend! My original plan was to replace it with a desktop from Best Buy, but Jennifer explained that she had available a refurbished laptop that would suit my needs and would work much better than what I could get at a big box retailer. The price was also affordable and fit into my budget. I love my new laptop, it's so speedy with no bloatware junk loaded into it. I highly recommend Common Courtesy Computer Help to anyone with computer issues.

This was the third computer repair service I tried to see if my wife's two broken laptop computers…read morecould be saved. Neither of the first two services I tried (Computer Doctor in West Warwick, and PC Tech in Warwick) answered their phones during their posted business hours. Ironically, although Common Courtesy works by appointment only, the owner actually answered the phone when I called on a Saturday morning. I was able to drop off the computers that same morning, and was told they would call me Tuesday. As promised, they called Tuesday to report their initial evaluation. The older laptop (which we'd bought used for about $200 or $250), overheated severely and had a damaged hard drive (it had been banged into a wall while it was on). Considering what we'd paid for it, it was more cost-effective to simply buy another used one, instead of repair this one, the owner explained. The other laptop (which we'd bought new for about $300 or $350), had been dropped, and the charging jack inside the computer had broken. Common Courtesy explained that this was a low-end laptop, and was very labor intensive to dis-assemble, as it was not built with ease of servicing in mind. Due to their familiarity with this laptop's construction, it was quite possible that the jack itself was okay, but the mounting board it was attached to was broken. It would take considerable labor to replace the board that the jack was mounted on, they explained. Furthermore, there could be additional damage from the fall (such as a bad hard drive), but that could not be diagnosed without tearing the laptop apart. Again, buying a used and/or refurbished laptop would be our best bet. Common Courtesy sometimes sells refurbished laptops, but currently had none available, as they tend to sell out quickly around Christmas. After relaying this information to my wife, we ultimately ending up buying a new laptop (Chromebook, in particular, for about $250) from Best Buy. As for the old laptops, we decided to let Common Courtesy Computers keep the older one to recycle it for parts, but my wife wanted the newer laptop back. Due to the fact that Common Courtesy does not have a store or shop with regular business hours, it was a bit difficult making arrangements to pick up the old computer we wanted to keep. I had to reschedule appointments twice before I was finally able to get the computer back. But, to their credit, Common Courtesy was always responsive answering the phone or returning calls. I was also thankful that there was no charge to us for evaluating the laptops. Common Courtesy is apparently a one-person operation; although their operations are based within a large strip mall on Warwick Avenue, the owner also works off-site at clients' businesses or homes, and therefore, cannot sit in a storefront shop all day. My family's computing needs would probably be served more conveniently by a slightly larger computer sales/service business, that has more than one person, and a store with regular business hours, and a larger inventory of reconditioned computers. We had been going to such a place in Warwick for several years, but apparently, they are no longer around, so finding a replacement business has been difficult. Nevertheless, I was impressed with Common Courtesy - their name suits them very well, because they have the common courtesy (which is actually not-so-common these days) of answering and returning phone calls. Also, the owner explained the problems with my wife's computers in an easy to understand, non-technical way, and gave common-sense advice that I readily concurred with. If you don't mind working within the appointment-only business model that Common Courtesy uses, then I would recommend them without hesitation to any homeowner or business that needs computer help.

wonderful, honest, fair and quick service. A true joy to fix my computer, I would recommend the…read moreservice to everyone. Jerry

I'd taken my external hard drive into a local computer shop (Newport County Computer) and was told…read morethat the data on it was not recoverable. After doing a little research, I decided to call a few other computer shops. Russ at First in Service was incredibly friendly, thorough, and helpful in explaining his recovery process while also explaining that there was no guarantee that he could recover the data. I decided it would be worth the 25 mile drive to have Russ look at it. He called a few hours later, shortly before closing on a Friday just to say, "I wanted you to be able to enjoy your weekend knowing that it looks like I can successfully recover everything." A few days later, he had copied all my data onto a new hard drive that is working perfectly. If I run into any computer problems in the future, Russ will be the first person I call!

From 1st impression, through end of 1st service request, and multiple stops since, w/ Russ, I felt…read morewell informed, and, in good hands. The service request executed each time, on multiple different laptops, across multiple years, mirrored one of the range of possibilities - and timelines for each possibility - laid out after his initial hands on assessment. Service is well priced and billing for services rendered always aligned with what was quoted for that service and any necessary replacement. Beyond all that, there's the trust & peace of mind you feel that you're dealing w a straight up good dude, who will treat you right. Can be tough to get that in this space, and similar, like a good car mechanic. On my way to Russ, I travel by quite a few service providers, large and small, on my way from southern RI to Swansea I'd not take my laptops anywhere else. Absolutely "First in Service".