I would give him 11 out of 5 stars if I could he was such great service for helping me with…read morequestions and finding stuff I hope this company thrives thank you for such great service. -Nicholas We love coming into the Surf Shack. We've been coming in for years, and the owner is consistently so welcoming and kind. My son, Nicholas, is stoked and lights up every time we stop by so he can talk skateboarding with him. He really takes the time to connect which is so cool. Even outside the shop spotting the owner out and about, he always makes a point to say hello. Anyways, Lost Surf Shack is such a "shop local" gem in Fort Bragg. We just walked out of there this afternoon with a set of knee pads and a happy kiddo, and I realized this review is long overdue!

Kindest staff! We were visiting family in Fort Bragg and wanted to pick up some "local" items for…read morefamily abroad. Great selection, warm people and good prices! Win, win, win!

We just purchased a Wilson Golf club set for our Grandson at Big 5 Sporting Goods and had one of…read morethe nicest experiences at your Ukiah store with your employee by the name of DUSTYN!! He was very helpful, friendly and patient with us!! So we also decided to buy golf shoes too. Thank you DUSTYN from two very happy Grandparents (seniors)!

What can you say badly about this place? It's always stocked with everything you need from clothes…read moreto supplies. It's open all the time. The customer service is always on point and they are well staffed. The prices are competitive and the parking abundant.

This is a really great running store. They had a great selection and the people that worked here…read morewere super friendly and knowledgeable. I went in looking for some plantar fascia socks. We were chatting about running shoes and we started talking about triathlons. I appreciate when people at the store have actual experience in running and other endurance events because I can take their recommendations more seriously. This is an A+ store. I would definitely go back next time I am in the neighborhood.

HRC is not just a running shoes store, it exists in the promise to build a runner community. I…read morestarted off buying shoes, join their weekend trial runs, then racing at Lake Sonoma and beyond. HRC brings all runners from all walks of life together. Highly recommend their store and services.

Victor provided amazing customer service and went the extra mile to help me out. He is a huge asset…read moreto your business.

This is the place to go for serious walking/running shoes…read more Mike was incredibly helpful in finding the right new walking shoes for me. He was patient throughout the entire process and took the time to make sure the shoes were truly comfortable, fit properly, and would work well for long walks--not just feel good for a minute in the store. I never felt rushed and really appreciated his knowledge and attention to detail. This is the place I trust when I'm serious about finding quality walking or running shoes that fit correctly. Thank you, Mike, for making the experience so positive!

Stopped in here because I had my rod and reel, but realized I was completely missing my spinners…read moreand tackle. I'm usually a surf fisherman, so river fishing is pretty new to me. I ended up asking the owner for some advice on how to get started in the local waters. He was incredibly helpful- not only did he recommend a specific spoon spinner, but he even took the time to show me the best way to cast and retrieve it for the river. This place is definitely a local gem. Whether you're a regular or you're like me and somehow managed to leave your tackle box at home, it's a great spot to drop by. Great service and even better advice!

Staff was friendly and welcoming. They answered all of our questions and explained everything to…read moreus. Highly recommended this spot. They drop off and pick up the kayaks, can also drive you/pick you up from the beach. We kayak 5 miles (drop off to pick up) and we got a ride back to our car. It's just a beautiful place to kayak, the water is warm and it's just such a beautiful place. A must to do!!

Martin was Awesome! Helped me with my golf needs! Was friendly, helpful made me feel Valued. Great…read moreEmployee!!

Chris in the shoe department was immediately extremely helpful trying to help me find exactly what…read moreI was looking for. In spite of my specific needs he very quickly gave me several recommendations and helped me find just what I was looking for. All this while helping three other people and not making any of us feel forgotten. 10/10 would recommend and will go again.

Disappointed. I've had good service there once from a lovely young woman. Most of the time I don't…read morefeel welcome there. Last time I went, I was purchasing work boots for my daughter for xmas, Redbacks. I like to support local business and they give a small discount on workshoes. Luckily I checked the receipt because the young dude had not given me the discount. When I requested the discount, he explained that they only give the discount for people using them for WORK, assuming that my darling daughter would not be using them for work. He smugly noted that some people buy them and don't actually use them for work. I assured him that they would, indeed, be used for work and after a few more back and forths, he relented and gave me a discount. Like many of us in the valley, we own a vineyard and a winery plus two of us have jobs in conservation, so yeah, our entire family wears Redbacks. The weird sexist and possibly racist assumptions and patronizing attitude made me very sad. It's cool that they are in the valley but I'm not sure I'm headed back. See the photo? That is a photo of a woman WORKING while enhancing sensitive wetland species.

They carry a ton of Patagonia and Kuhl items, as well as some other smaller brands. Mainly active…read moreand lifestyle focused.

My husband has been in work out mode and "play it again sports " has been so helpful guiding us and…read morefinding all the things he's needed to get started. Everyone in the store is happy and knowledgeable and takes the time to find out what ur work out goals are. Large selection of new and used and very reasonable prices Thx again for the on going support

Not here to bad talk anyone, just a review of my experience. I have some skis to sell. Their…read morewebsite has a video about how they will buy your equipment no matter the season. So I thought, great! It's July, let's get rid of the skis. Well apparently that is their corporate website that has that video. The sales person at the PIAS in Santa Rosa was pretty rude in curtly explaining that after doing a google search for PIAS, going to their website and watching a video, I should've continued further and found their website specifically for the Santa Rosa store, in which case it is "clearly explained" that they don't buy skis until November. I definitely take the heat for trying to sell skis in July. My bad. But after watching the video, it seemed to be their policy to take equipment any time of year. Also, what would've been a nice response to me is something like, "Oh, yeah, I'm sorry. That's our corporate website. I'm really sorry for the confusion, but each store is franchised, and we have different..." whatever. I'm sure this is a fine store for your used sports equipment needs. But would it kill you to be a little polite in explaining your policies? I won't be going back.

First time here. They put the clearance swimsuits up front, which was so unexpected but…read moreappreciated. The longtime staff were really helpful and nice. The young clerks didn't quite know how to help, but tried. They have a good assortment of sports gear and cater to kids teams as well. Wish they had kids mirrored goggles. Appreciate the community support!

Every time we come here, we get the best service and best quality sports gear!! Love T & B!!read more

This review was originally going to be a positive one, to praise a couple of the employees, namely…read moreAndrew in Radio Shack for going above and beyond helping me multiple times, and the gun guy in the back for being possibly the most knowledgeable, albeit depressed looking person I've ever spoken to about firearms. However that quickly changed when I went into the store looking for something simple, batteries, and overheard a conversation between a middle aged woman and a couple of the employees, where the lady was clearly complaining and bad mouthing other employees. I later found out that woman is not just their boss, but the Owner of the business. To talk about your employees in that fashion is completely unprofessional and unethical. I won't repeat the exact words I heard, but they weren't pleasant. Every time I go into this store the staff is always helpful and polite so it was a complete shock to hear. I refuse to do business with someone who treats their employees like this. As a long time customer service professional, 40+ years, it was less than. Treat your employees with a little more respect and basic human kindness, it does wonders for morale.

Living in a small town should provide us a chance to get better service as we are always bound to…read morerun into each other AND word of mouth spreads fast. I am not going to name and names AND I would have pondered speaking to the manager if I didn't overhear his conversation with the employee. We have four hardware/home improvement stores in town and today I visited two looking for this little part. The first had all the staff sitting and looking apathetic. I was barely acknowledged, asked where bulbs were and I was greeted with a response that reminded me of when my kids were teenagers and they huffed and rolled their eyes. Then when I returned empty handed and asked if it could be ordered , I got that x. After listening to the conversation with the boss I knew what was to come, started to get but thought it just isn't worth it. I wonder if customer service is . I know life is very tough now. Prices are high, wages are low and we are greeted daily with more designed to divided us and keep us agitated. Having to work under these conditions tests the best of us, we should remember it doesn't take any more effort to be kind and we are the ambassadors for our businesses. How would you want your employees to be if you were the owner or manager?