1. Teamlogic IT

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    Burlington, NC

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    Teamlogic IT

    5.0 (1 review)
    Closed • 9:00 am - 6:00 pm

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    3 years ago

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    The Computer Dept

    The Computer Dept

    (14 reviews)

    I am not fond of having to write a negative review. Nor am I fond of being ripped off and ignored…read more My iMac with an older operating system was being hacked. Not fun. The Computer Dept said that they would, for $160 plus tax (I double-checked the price with 'P'), wipe the computer clean, save my documents, and that "it would be like a new computer." Upon delivery they charged me $256, adding on travel time and answerIng questions no one had previously mentioned. What they apparently didn't know is that the Apple Apps that I had used to access my documents are no longer available, even though it was the EXACT same operating system and computer I had. So it is basically useless to me. Why didn't they know that? While they offered to try to get those apps, they found only one of three and it has issues. The fonts are messed up, so when it prints, it's all distorted. I have no access to my accounting and spreadsheets data, nor my art. I do appreciate that at least one person was trying, maybe more to get the apps, but they couldn't. Yet one would think they would have either known that or tested it before delivery. I think there's even possibly a way they could've added those apps from another computer at their store. Not sure. Instead, they actually blamed it on my system. I am not happy to say the least, but they became contentious telling me that my computer was already useless when hacked and that I needed to buy a new one!! I thought I was getting one as good as new. If they believe that, they should never have taken my money. When I spoke up they said they were "ending their professional relationship with me." I certainly didn't see it professional to not take responsibility if a service renders a computer's files inaccessible. What I HAVE is a (hopefully) clean computer with Internet (which my iPad has), ability to open, access but not print documents, no access to important accounting or slideshows. What I DO NOT HAVE is money to buy a new computer. Professionals with ethics would say, "We didn't know this was going to be a problem. We take full responsibility and will refund your money since we did not deliver a usable computer as promised." Instead, they're not responding. I don't know if their Macintosh knowledge is not very good, but in any regard, they should have found a way to either deliver a workable "good as new" computer as promised or refund my money. Maybe you were lucky and got what you needed from this company. But if you have problems, apparently you can forget them taking responsibility, responsive customer service, or compensation for their errors. And absolutely without doubt this was their error.

    Friendly folks. They gave me accurate information, and quick service. They were generous with…read morehelpful tips.

    Reids Computer Sales and Service - Hard Drive replacement

    Reids Computer Sales and Service

    (4 reviews)

    Reid's won from me before I even picked up my laptop & external drive. In fact, I haven't even…read moreturned it on yet. I trust that I don't need to just now. I entered the shop frazzled & angry at myself over an issue that I thought I SHOULD be able to resolve myself. Charlie was wonderful. She talked me off the ledge and assured me that if it could be fixed, Chris would get it done. Chris and I talked a few days later. He presented me with great options (that saved me thousands) and my laptop was ready when he opened the next morning. Beyond the fantastic service from the entire team and depth of knowledge that Chris posseses, what won me over was the warmth, respect, friendliness and deep trust I felt the moment I stepped through the door. It isn't easy to hand your personal, sensitive information to a stranger. But I knew I was in good hands. When I picked up my laptop, Chris was beaming with pride over a trophy he'd earned for his hardwork. He showed me some of his other work as well. In addition to his custom built computers, the websites he creates were truly top-notch. Mind blown. The quality is what you might expect from a mullt-million dollar comany. And it's not less exceptional for the smallest microbusiness. Never, ever go to a retal chain for computer repair. Or use some from free site builder. Nothing in life is free. But Reid's pricing is very competitive. See Chris & Chalie at REID'S! You will not be disappointed.

    Chris is the best of the best when it comes to computer work. This guy is the Jedi of computers…read more Computers cower and submit when he walks by. Not only is he good at what he does he has a great personality and truly cares for his clients. Nestled on the corner of Gilmer and Market St in downtown Reidsville he isn't hard to find. Stop in and tell him Santa sent you.

    Teamlogic IT - itservices - Updated October 2026

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