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    Computer Links

    5.0 (3 reviews)
    Closed Closed

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    14 years ago

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    12 years ago

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    8 years ago

    Coy is amazing - always there when I need him and makes things work right again almost immediately.

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    The Computer Dept

    The Computer Dept

    4.4
    (13 reviews)

    I received fast, dependable and accurate service at The Computer Dept. Here's the scoop…read more.. My four year old PC recently started to make a humming noise. I knew that it was one of my fan units going bad, but wasn't sure which one. I have an above average knowledge of computers, but have never made any repairs on my own. For that matter, never before have I needed to take a PC in for repairs. I was a little unsure about where to go. Initially, I took my PC to a famous "big box" store that's known for keeping repair staff on site. Considering they wanted to charge me $69.99 just run a diagnostic and tell me what I already knew was wrong, I decided to take my business elsewhere. Upon searching Yelp for a local computer repair business, I found The Computer Dept. After reading their website and getting a feel for their business, I decided to give them a shot. I am so glad that I did! Steve at The Computer Dept determined that my video card's cooling fan was busted. He had a new card ordered, installed and running within twenty-four hours. On top of that, his price blew the "big box" store away! I was able to get my PC completely repaired (and upgraded for that matter) for just a little more than what the "big box" was going to charge for the diagnostic! Who knows what the "big box" would have charged me if I'd actually let them repair it! When at all possible, I try to keep my business local. You should do the same the next time you need your computer repaired. Go to The Computer Dept!

    Friendly folks. They gave me accurate information, and quick service. They were generous with…read morehelpful tips.

    Best Buy

    Best Buy

    2.6
    (39 reviews)
    $$$

    A Masterclass in Customer Service: Jason at Best Buy University Drive…read more It's not often that a visit to a big-box retailer leaves you genuinely impressed -- not just satisfied, but floored. Yet that's exactly what happened during my recent experience at the Best Buy on University Drive, thanks entirely to one exceptional employee: Jason from the Geek Squad. From the moment I walked in with what I knew would be a complicated return, the atmosphere at this location felt competent and welcoming -- something I've come to expect from this store. But what happened next elevated the experience into something altogether rare. Jason, a manager-level team member sporting the telltale black shirt, took charge of my request with a demeanor and expertise that were nothing short of remarkable. My return involved two separate orders, fragmented refunds, and items that needed to be updated and addressed in different systems. Anyone who's ever handled a layered return at a large retailer knows this isn't a five-minute fix -- but Jason never flinched. He approached the entire process with an ease and professionalism that made something complex feel seamless. But what truly set him apart wasn't just his technical mastery -- it was his poise and customer-first demeanor. At no point did I feel like a burden, rushed, or confused. In fact, while juggling my return, Jason simultaneously managed to assist three other customers at checkout without missing a beat. That level of multitasking -- paired with top-tier communication -- is something you simply don't see very often. And just when I thought the experience couldn't get better, Jason took the time to walk me through the benefits of the Total Tech membership. As someone who works in partnerships and national engagement every single day, I can confidently say: Jason is the kind of brand ambassador you want representing your company. His breakdown of the membership's value wasn't pushy or rehearsed -- it was informative, tailored, and rooted in a deep understanding of both the customer's needs and the brand's offering. I signed up on the spot. While my overall experience at this Best Buy location has always been positive -- professional staff, clean layout, and fair pricing -- Jason's level of expertise set a new benchmark. In comparison, many employees seem siloed in their knowledge -- TVs versus computers versus mobile -- which is understandable in a store with such wide inventory. But it does raise concerns when the default response is "someone else handles that." With Jason, there was no pass-the-buck attitude -- just proactive solutions and ownership. This man has reportedly been with the company for eight years, and I would argue he's not just an asset -- he's the standard. If he's not already running the store, he should be. His approach embodies everything customers hope for but rarely experience: knowledge, warmth, agility, and results. If Best Buy is serious about delivering elite customer service, Jason should be at the forefront of their training programs -- because what he delivered today was nothing short of retail excellence. P.S. I may be mistaken, but I believe I also saw Jason performing a security check at one point when I was working with David at the register, just something I observed, this guy is exceptional and I hope Best Buy treat them like he is. He's the type of representative, who provides an experience to the customer that would absolutely ensure the customer is loyal to Best Buy (especially the university Drive location) and I expect to return regularly (as a new home owner and overall new resident to Burlington, NC!)

    Justin and Marcus had excellent customer service! We appreciated their help with product selection…read moreand will be returning soon for all of our electronic needs!

    Computer Links - itservices - Updated August 2026

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