Home Depot straight up blew me away today. The way the treated me, my family and especially my dog, was really great. I say all that as a now wavering, formerly super dedicated Lowe's guy with probably 100+ trips under my belt. From the second I walked in, the customer service was on point. Multiple employees checked in with me without me having to go find anybody. There was even a greeter up front talking about one of their services, but it wasn't pushy. Just solid, professional interaction. Here's what really did it for me. I came in looking for a zero gravity chair. Asked about it out in the outdoor section and at first it looked like they didn't have it. No big deal, I was already moving on. Instead, my man took the time to check again, scan deeper, realized there might be some in another section, then came and found me. Didn't point. Didn't wave me off. Came and got me and said "hey brother, follow me, I think we've got it," and walked me straight to it. That follow through is what separates good from great. I had three different employees engage with me during that visit and I didn't have to chase a single one of them down. I've had plenty of good experiences at Lowe's, but I can count on one hand the number of times I've had that level of proactive help. Most of the time you're trying to find somebody, and even when you do it's not their department or they're not sure. Today, Home Depot took a clear step ahead for me. Aside from them giving me the chair for free, I couldn't have asked for anything more. read more

The Home Depot - Front entrance - Nurseries & Gardening Near Me - Burlington, North Carolina

The first Saturday of the month they offer a free building class for children. We have been to four classes and it's really fun and hands on. After the class we usually shop they have everything here! Even Christmas lights and house plants! Staff is always welcoming and nice. Prices are affordable and sometimes even cheaper than Walmart. read more

Today everyone was helpful. I got what I needed but check out was a mess. A lot of items in the garden area aren't labeled so using self check out requires assistance. There is only one other lane with assistance and it would have taken a good 15 minutes to check out there. I think more lanes and employee assistance could help the flow better. read more

I like shopping here..But don't come in the morning hours,nobody is around to help in whatever department you are in..But go after 2pm until about close and a sales associate will surely appear and help with whatever you are looking for read more

I recently bought a new washer and dryer. The service was helpful and great. No issues with the entire process. read more

I thoroughly enjoyed this Home Depot location during my visit yesterday. Very clean. Well organized. Excellent customer service. Very fair prices. Ample parking. Clean restrooms. Large selection. Not one single complaint. read more

This store is a scam. I ordered new cabinets for my kitchen when they arrived it looked like they just threw them off the truck. And they didn't even order half of them. Had to order the other half and when they were received they was completely destroyed. Had to call this place everyday for them to make it right it took almost two more months to get my cabinets I needed. The managers were no help and completely lied to me about a refund they were going to give me for waiting so long for my cabinets. I felt like I was scammed and took advantage of. read more

I'll probably never buy so much as a nut or bolt from this company again. The salesman was awesome, which is why I felt confident in paying and ordering. I had planned to have HD replace all my kitchen countertops. NOT NOW. Spent over $3K on new appliances. Refrigerator, stove, microwave, and Dishwasher. The delivery drivers failed to install the dishwasher because they claimed it was a "hardwired" unit. So, I was told that someone else on their install team would call me today to set up a time to come back. Good thing I called to check the status. NO ONE ELSE was coming. After almost two hours of getting the run around, we come to find out that the delivery service doesn't even install "hardwired" dishwashers. Which mine is not. MEANWHILE, the delivery driver didn't even bother to check to see if it was a hardwired unit. He just assumed. Now I have to wait ANOTHER WEEK OR MORE to find someone else to install it and haul it away. AND on top of it, I tipped the guys $20 for their hard work and assumed they were being honest. Home Depot BARELY made it right by issuing a refund for the haul away and install and a little extra so we could pay someone else to install and haul away. Classic example of passing the buck and the left hand has no clue what the right hand is doing. Now I have a dishwasher sitting in the middle of my kitchen until we can find an electrician to install it. DON'T but appliances from Home Depot unless you're 100% positive they can install them in your home. read more

I needed to order a shower stall for my mother who could no longer get in and our of a bath tub. The shower stall that I needed was not available in the store I had to special order it and have it shipped to the store for pick up. All of that was ok. The problem is that I am a disabled vet, and I normally get the 10% discount. But with Home Depot you cant get the discount when you have to order online, unlike with Lowes you can get it online as well with a verified My Lowes card. So this is why all Vets should shop at Lowes. read more

I recently purchased some appliances from this store against my better judgment. The appliances arrived and nothing was right. The refrigerator was the wrong size, the stove was damaged and I was told that LG didn't make a stainless steel washer/dryer and they do. After making a slew of phone calls and getting the worst possible customer service ever, still never got any answers or resolution. I went to the store and spoke to manager who acted as if he didn't give a crap. Showed no empathy and really didn't seem concerned about my problems. I called again to a 1 800 number and basically got more of the same poor customer service. So I'm stuck with a damaged stove, refrigerator that doesn't fit, and I know I will never go to Home Depot again. The worst customer service ever experienced!!!!!! Would give it zero stars if I could!!!! read more

Came in to get some paint samples, but there wasn't anyone working the area. Why is it when you actually need help, staff seems to disappear? After finally finding someone who wasn't busy (in the lighting department), I was very pleased. They assisted me until the paint department staff came to finish up the job. I got the samples I needed and learned the difference and benefits of the various sheens. read more

Home depot is one of my very favorite places, even if just going in to wonder around. Great store. Helpful staff. Reasonable prices.

Bad customer service. I cannot stand a company that does not honor their sales prices. Even after I printed out the sales price of the refrigerator from my online cart, showing the sales price was valid from 10/5-10/6. I even printed out the screen shots of the conversations with the online representative, Maria W, assuring me that the store must honor the online sales price, and that the price would not change in the middle of the day, and I would still be able to apply the military discount in store. I guess I was too trusting. I would not think Home Depot would use bait and switch tactics on their customers. I even called their customer service number, they tell me the sale never existed. I have the print out right in front of me, but the sales price never existed huh? Never again. read more

So we ordered merchandise on the Home Depot website and I had a 10 percent coupon that the website customer service told me they could not accept online but I could present it in the store when I pick up the merchandise and they will issue me a refund for the difference. But, when I go to pick up my online order the clerk at the desk in Burlington told me I could not use the coupon because it was an online order. This business needs to learn how to communicate internally. Total rip-off. read more

On 4/22/20, I tried to order 4 Ryobi lawn and leaf bags online, which said the local store in Burlington NC had them in stock. I tried to set up my Home Depot card to pay and it wouldn't let me submit the information, so I called to place the order, and after talking to 2 different people with a total of 40 minute wait times, I was able to order. I needed the bags quickly and was told I would get them on 4/24/20 if I paid a $33 shipping charge. I agreed. On 4/24, I received an email stating I would not get the order on time. Because I needed the bags ASAP, I tried to cancel the order online and it said I could not cancel. I ended up having to order other bags from Amazon so I could get them on time. The HD bags came on 4/30/20 when I wasn't home so I couldn't refuse them. Also, evidently, the bags were shipped from out of state, not sent from the local store where they had them in stock. I then received my statement in the mail fully expecting the shipping charges to be removed, but they were not. I called to request they be removed because I did not receive the bags when promised, and my agreement to these charges based on delivery date of 4/24, and they told me because of COVID-19, they could not take off the delivery charges. They said I could return the bags to the store. REALLY? I have been a really good customer, buying expensive items from you and that is how you treat your customers, especially during this trying time we are all going through? This is one of the very reasons people should stop buying from the big box stores and start buying from local businesses that have a heart for the community. If it matters to you, the order number is CA84058596. read more

I can't express my dis pleasure enough for this store in Burlington NC. I have said hello to the greeter and all she could do was roll her eyes. So I asked her how she was as she said good in a whisper, I realized she was on a Bluetooth having a personal conversation. Store Visit 11/01/16. As I was looking at the mowers a worker walked past me as I aske a question about the mowers. He just looked at me, with no reply. Whom are the managers and the district manager. The cashiers at the self checkout were more than courteous, kind, friendly and helpful. The tall black woman that helped me was in fact all the above mentioned traits an employee should be. I purchased a few boards that day and yet no help around. Everybody wants to talk to the older employee that's talking about college spotless and laughing and flirting with the young boys that work there. Totally not being helpful or kind in any way. What is happening at this store? Do you know your old white cashier at the lumber section is rude, unapproachable and disrespectful with no personality. Very upset with this visit to my used to be favorite store. To those that have received Awesome customer service at this store. I used to be you. I miss it! read more