Nice guys they helped me out and let me leave motorcycle there for a bit while I was SOL thanks…read moreagain!

I wish I could leave a 0. Purchased a vehicle from this business for my daughter. I bought an…read moreextended warranty, only to find out that an engine oil leak is not covered. Buyer beware of this shady dealership in Lansing. I'm not fooled too often but they got me and now we have $3K in repairs that need to be done only a month after we took delivery of the vehicle. Do not be taken in by their confidence scam, I really thought we got a good deal and were treated well until we needed them and the warranty company to step up. Avoid GWC Warranty as well! That's all, no tears just major buyer remorse. Time to eat the cost and move on. Hopefully this steers even one would be buyer away from this terrible company!!!

My car needed some tires and this dealer helped me to get good tires for a good price! Definitely…read morewill use it again!

This place is a scam!!! PLEASE READ THIS BEFORE CHOOSING THIS COMPANY. First complaint, they had me…read morealmost walking out of there with broken windshield wipers. Second complaint, i got this car, it's very nice i'll give them that. They didn't tell me that the thing would basically break down after two uses of it. Third complaint, piggybacking off of the last one the engine rattles and the car now will not go over 50 mph. it has a hard time getting up to speed, which is DANGEROUS. I can not safely drive it. So i reach out i tell them everything that happens and is continuing to happen. They tell me "let me give you a call later in the day and we'll work something out" they completely ghosted me after that. Won't even come out to look at my car. i'm one of the victims of this car dealership. PLEASE do not make the same mistakes i did with choosing this company, you will be burned, as i and many other people were.

I had a very disappointing experience with Paradise Motors and feel obligated to warn others…read more This dealership presents itself as a "Buy Here Pay Here" operation, which was the main reason I contacted them. However, that was not my experience at all. Instead of offering in-house financing as advertised, they ran my application through an outside lender (Credit Acceptance). On top of that, I was told I would need to put down $5,500 on a vehicle -- which completely defeats the purpose of working with a BHPH dealer in the first place. At no point upfront was it made clear that they rely on third-party financing or require such a large down payment. This felt like a classic bait-and-switch: advertise flexible in-house financing to get customers in the door, then switch to traditional subprime lending with steep requirements. If you are specifically looking for a true Buy Here Pay Here dealership that works directly with customers on financing, I would strongly recommend asking very direct questions before engaging with this business -- or considering other options entirely. Transparency matters, and unfortunately that was not my experience here.

Great service, great vehicles in stock here! Would recommend!!! Josh and Matt were both great to…read moreme!!! Thank you so much!

The honorary first review, something that could easily make or break a new business. Thankfully for…read morethose at Aldrich Auto Collection they deserve nothing less than their well earned 5 stars. I had the privilege of being their first car sale and complete auto detailing, which went seamlessly! Paul's patience was greatly appreciated throughout the entire process. Looking for a new car is something that for many, including myself, is a very daunting task. The fear of buying a car that you don't truly love, or even worse creates more problems in an already problematic life. Paul put my worries to ease by constantly keeping me informed, transparent, and here's a shocker for the used car industry he was honest! Thank you Paul and everyone else at Aldrich Auto Collection for making this such a smooth sailing experience.

I had my car detailed for the first time ever in the 9 years I've owned it, so these guys had their…read morework cut out for them. With two small children constantly in and out of the car, the amount of sand I needed cleaned out and all the crumbs from their snacking was insane. I had to go out of town so I left my car with them for the day. (They will travel to your home or place of business as well!) When I picked it up it looked AMAZING! Even better than the day I purchased it!! Not a speck of dirt to be seen and the interior smelled fresh and was spotless. They did a wonderful job and will definitely have my business again in the future!!

This is the only place I will ever take any of my cars and have referred many ! Owner and his…read morefamily are top notch , qualified and will always work with you .

For the past couple of years, I have had Redline Auto Service do some work on my 1999 VW EuroVan…read moreCamper as I used it and was getting ready to sell it. Scott and Nick were the greatest to work with - Scott knew everything about that vehicle and was able to make the necessary repairs at a reasonable price. They went above and beyond in their service to me. I highly recommend them to anyone with a "foreign" car, whatever the need.

Salesman Experience- Michael was very accessible and…read moreprovided me with a great buying experience by addressing all my concerns. He displayed an excellent sense of professionalism by continuing to keep me updated and informed throughout the entire buying experience. He is a very humble person that easily develops a trust relationship with his customers. Dealership Experience- Michael and Simone were on par when it came to any questions and concerns that I presented to them during the purchase of my vehicle. The dealership is family owned and operated by the Badawi family. This brings a sense of dedication to the sales experience because it is a direct reflection on them.

I purchased a Jeep Wagoneer from another MotorCarsOnline location on December 8, but management at…read morethis Lansing location became involved when I attempted to resolve the issues that began shortly after the purchase. Unfortunately, the situation has now been ongoing for nearly three months without being fully resolved. Shortly after leaving the dealership and beginning the drive home, the vehicle started displaying electrical warning lights and sensor alerts. The vehicle was also leaking oil due to a loose oil filter that had not been properly tightened. When I contacted the dealership about the warning lights, I was told in writing that they "knew what the issue was" and that they had already spoken with their service department about it. Despite that, the vehicle still required diagnostic work at a Jeep dealership to address the problem. There were also issues regarding the spare key. I was told in writing that the key would go out in that day's mail, but that never actually happened. After several weeks of follow-up it became clear the key had not been mailed. While trying to resolve the missing key issue through this location, a staff member even asked whether I would be willing to sign an NDA before they sent payment for the replacement key, which was surprising given the situation. Another major issue has been the warranty paperwork. The warranty was supposed to reflect commercial use with unlimited mileage and a $100 deductible, since the vehicle was purchased in my company's name and is used for work. However, the warranty was processed incorrectly and has required additional time and effort to correct. I have made multiple attempts to resolve these issues directly with management, including speaking with the general manager, Mark, who informed me that the matter had been placed on Simone to handle. Despite that, I still have not received direct communication from Simone to finalize the remaining warranty correction. At this point, I am simply asking for the vehicle and warranty to reflect the terms originally agreed upon at purchase and for the remaining issues to be resolved. I hope the dealership will reach out so this situation can be resolved before I need to escalate the matter further.

Pros: Easy to find. Nice drive-up service entrance. Comfortable waiting room…read more Cons: Boy did the salesmen lose ALL interest in my transaction when I declined the extended warranty and GAP insurance. Accused me of not knowing much about buying cars. Right. He did come around a bit when my 818 credit score was found in a credit check. Hmmm? Vehicle needed a couple small issues repaired. Sales guy was zero help; especially that first day. I went through a couple different service area staff, usually at my prompting, to get them resolved; which took about 5 weeks when it should have been one. They were ultimately addressed to satisfaction, but would not go to same young sales guy again.

Worst experience of my life. Do not trust this dealership and make sure to check all the paperwork…read more100x.They're absolutely not interested in building a working relationship and instead more interested in taking as much as they can from you off the top.Check all extra fees and services because they will add an extra 10k to the final bill.Go anywhere else but here as they do not care about customers in the slightest.The GM is a joke and not honest in the slightest.

Not sure what the point is in having a drive in service lane for oil changes when you obviously…read moredon't have enough lube techs to handle the people coming in for an oil change. I pulled into Williams Subaru on 2/13/2026 at approximately 10 am. I was greeted right away and was asked the reason for my visit. I told the gentleman I needed an oil change and he then asked if I had an appointment. I said I thought you didn't need an appointment for an oil change and that was the point of the drive in service lane. He then told me it would be at least a 5 hour wait for an oil change. Told him no thanks and to open the door and that since it was a nice day I would take it home and do it myself. I really don't like crawling under the Outback at almost 61 years old but I will save myself a 5 hour wait and probably close to 70 dollars and do it myself. You need to either hire more lube staff or make everything by appointment only. A 5 hour (at least) wait for an oil change is ridiculous.

We had a part replacement issue. I asked to speak to the service manager. He was with a customer so…read moreI left a message. I called a few minutes later and talked to Drew, the service manager.He said he would call me back after he looked into the problem. A few minutes later a supervisor called to reply to the phone message I left earlier. Later the service manager called. My complaint was resolved in my favor. I found the speed my complaint was handled was excellent, plus the fact the supervisor called to see if he could give assistance showed sincere interest in customer satisfaction.