The older lady who works at the front desk is rude. I tried paying a bill for my parents and all she said was, "If you were on the account I could tell you.... Info.... That would help the internet" all cryptically smh. Just wanted to pay the bill & leave and she harassed me the entire time. Also, a man who was also behind the desk kept laughing and sneering like it was so funny I couldn't just pay the bill quickly. Horrible. read more

Worst customer service ever! Don't ask any questions about your bill because nobody is going to be able to answer you. They'll just keep transferring you to someone else and bouncing you around. They truly don't care about their customers. read more

Our HOA canceled this service and I later get a bill for close to $300 for the equipment or something... So I call to ask how to return the equipment and I am told I must return it in person! LOL!!! Give me someone and a phone number to the store in St.George and I will FedEx it back. The woman on the phone was from another country and acted like it would get lost and I was responsible...I said that's why I use FedEx! And I am sure many of us in this complex aren't local very often..holy cow, horrible service..:oh and I also was hung up on! LOL --maybe they can try to find me and their equipment....amazed they are still in business-avoid if in St.G... read more

Just had our internet/cable switched from an HOA account to a personal account. Alonso (technician) was awesome. Super friendly, professional and knowledgeable. Left everything clean and orderly. Give this man a raise:) read more

Beware, come off a seasonal hold, and they will jack your price up because they don't honor your previous promotion.

First off, one star is one too many. TDS cable service isn't just going out now and then every week like it Always did. TDS Cable/HiFi service is now going out EVERY single friggin DAY! I have NEVER dealt with such a POC Complete GARBAGE cable service! (& the excuses that they try to justify for their continuous outages are endless) My advice is Save your money and go with a cable and/or satellite service that Actually gives you the service that you pay for. If you hook up with TDS, you might as well just set your money on fire.... you'll at least get a little temporary fun/enjoyment out of doing that than putting up with TDS's daily BS. (& Yes, in case you're wondering, as soon as I can get the money for a different cable service/installation, you betcha I'll be switching) read more

Don't use these people, they have the attitude that they are the only game in town for broadband internet and so they feel they are the best. Far from it. I was quoted a price of $8500 for internet service because they wanted to dig a trench and install a conduit to run their cable when a pvc pipe I was willing to install myself would suffice. This is after promising me that they would be willing to work with me to get me the service I need. No thank you I will stick with my old service, at least they are honest enough to tell me they suck and they cannot do any this about it. read more

TDS is awful for TV service. The channel selection is really bad unless you want to step back into the 1980's. The problem is they have the monopoly on the internet so if you want tv and internet they are the best option. Customer service is terrible if you can ever get through to them. Right now everything we have recorded keeps buffering every minute or so for a few seconds. Very frustrating to watch. read more

Hey guess what TDS has started doing... Adding to everyone's bill a "Cost Recovery fee". After inquiring what this new charge was on my bill, the answer supplied was it was due to "inflation". This months bill I was charged 2x this fee, a 10% increase in my bill. No communications from them that I recall seeing before they decided to add these new fees to our bill. Nothing about what it will be used for and how long these new fees are going to be put in place. read more

We have used TDS internet for some time. After significant price increase accompanied by decreased quality, we made the decision to switch carriers. Communication with TDS by phone usually results in long delays. Face to face communication in the office also results in delays as there are generally several people in line with concerns and complaints. Upon requesting cancellation of our service at what we believed to be our end billing date, we were disconnected. And then billed for another month. Again the tricky process of getting assistance yielded no help. It seems we indeed will be required to pay a full month beyond our disconnection. Reason? We were disconnected at the end of what we believed was the end of billing cycle. It was 6 days beyond that billing cycle. A clarifying question by customer service would have been the moral choice. Something like "do you want to be billed through the end of the month which is into the next cycle? Or would you like to end service at the end of your billing cycle?" That clarification would have taken 30 seconds. By the way, there is no prorated payment policy, which would have meant we would only have paid for 6 extra days. Again. That would have been a moral decision. So now we pay another month for no service. Poor customer service. We were taken advantage of. High price for lesson learned. read more

We've had pretty good Internet performance in the 5 months since we started service with TDS, but were annoyed by a recent billing problem. They had the wrong billing address, which I corrected a couple weeks ago. But it resulted in my underpaying the bill by $10 last month. They responded by suspending our service without notice. It wasn't a complete suspension - just a dramatic slowdown in data rate (Speedtest said 0.124 Mbps download) - so we didn't realize that it was a billing problem until we tried to call for technical support. So I paid up over the phone, including a $4 convenience fee for using a credit card. They also said my next bill would include a $25 re-connection fee, which I felt was excessive. We called back and after navigating the telephone tree eventually got them to do a one-time waiver of the $25 fee. The two service representatives we spoke to (located in the Caribbean) were polite and had good English so I guess I can't really complain about that. Our main complaint is that they cancelled/degraded our service with absolutely no notice for a $10 underpayment. read more

I guess what's another bad review. These guys obviously don't care. I'm kind of sad about this also because for a short time they were awesome. I should have known when they came to connect me and couldn't get my cable to work right that I should have noticed the red flags. They ended up having to splice me and my neighbors together because they were maxed out in my neighborhood junction box. Well I got disconnected by them on accident because another customer signed up and they thought my house was not a current paying customer. That wasn't the issue. People make mistakes. The issue was trying to get their guy to come back and hook me back up. I had to call the call center to make an appointment 4 days out. 4 days without internet I was paying for and my home business was suffering. They told me there was nothing they could do and they couldn't confirm that it was an issue on their end. I told them my neighbor had a cable running across his driveway from the technician that had just came out and unhooked my house. I explained my neighbor had watched them unhook a spliced cable. They told my neighbor the box was maxed out and That's why they removed the spliced cable and hooked him up. Well I was there to watch them splice my cable and hook me up. So I saw Them make the splice and he saw them disconnect it. After calling and then going to the local office and waiting for 30 minutes in line I was told there was nothing I could do but wait for my appointment. So I called a different local company and they said they could come out and have me online by the end of the day. So I called and cancelled with Tds and after waiting on the phone for 30 minutes to cancel and explaining what had happened the phone rep said she could get someone over right now to fix it. It wasn't until I had already called to sign up with a new company, being without internet and spending most of my day trying to get helped that they finally told me they could fix it. It was just to late. You don't need new customers when your boxes are maxed out. Stop sending special promotions in the mail when you can't even service the accounts you have. Get a local contact line for service if you really care about customers. I was only a customer for a few months and I'm glad I don't have to deal with service nightmares like this anymore. read more

TDS - Cable going across my neighbors driveway. Supposed to come fix it within 3 weeks he said. - Television Service Providers Near Me - St George, Utah

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Absolutely DISGUSTED with TDS and their FINE PRINT. I cancelled internet service half way thru billing cycle leaving two weeks left of UNUSED service. Asked to be prorated for the two weeks and their response was "we don't prorate, haven't done that for 9 years and we treat our service like a subscription, but we will prorate your equipment!" WTF...So in essence I am S. O. L. for the two weeks. VERY POOR BUSINESS TACTIC. I can't use internet because I returned modem but they got my money! ALSO....rates increased $20+ after a year with them....their response was that since I was an established customer there was nothing that they could do to lower my rate. I am now going to Info-west. My neighbor has Info-west and is very pleased with the service and price of the plan they have. I highly suggest you check out INFO-WEST!!! read more

OMG. Until today, I would have entered a favorable rating for TDS, but my observation, assessment, and today's experience has changed my opinion forever. TDS raised the cost of my interest service by $21.95 for my bill due June 11. My into plan for 1 year ends, and I wanted to explore other offers I could take advantage of. As of this writing, I have been on hold to speak to a customer service rep for 1 hour and 3 minutes. Only music playing. Why would anyone use this company for anything? I want out. Any suggestions for alternatives would be so much appreciated. St. George, UT. Help! read more

Horrible company. My 95 year old mother-in-law had her service disconnected on August 5 per her request as she was moving. TDS mailed a bill for $576 dated August 6. I returned the boxes and remotes on August 11 as we were busy getting her moved. $576 deducted from her account on August 12! She is still waiting for a $570 refund that was processed on August 31. She was told 7-10 business days to get the money in her account. Don't disconnect service unless you can get the boxes and remotes returned that day or next. Otherwise you will not see your money returned for over a month. read more

The people on the customer service line are friendly and do try to help... However, the service sucks! Look at my pictures I posted and you will see! My neighbor's tree branches are tangled in my cable line and when the wind blows the cable cuts out... I live in Hurricane so the wind blows a lot! I tried to get it resolved through the 800 number... But an hour plus on hold is absurd! After a lot of negative comments and messages to TDS via Facebook, they reached out to me and said they would put in an order to fix it... Today I get an automated call saying the issue has been resolved... Ha ha ha ha That's soooo funny because no one came and fixed anything! The wind blows and my service still cuts out!!! My TV's are all brand new! I have reset my router and modem... Still have crappy service! This is absolutely ridiculous!!! read more

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We just moved to St. George. I asked some family and friends and strangers about TDS. Of them all, only one liked it. They liked the speed most of the time but hated the customer service. The rest hated all of it. Ask people who use it about their experience, value for the price, speed, etc. it appears to be about as bad as Frontier Communications everywhere else. THAT...is bad. read more

I am a lifelong local in my senior year of college. I will be starting medical school this summer. We have had all kinds of issues with TDS. *Do NOT* sign up with them. We pay for 100mb/s, the fastest they offer for residential housing, and are lucky to ever receive half of the speed we pay for. This is frustrating, but it is still 'usually' functional. That being said, the customer service/support is terrible. The technician installed our modem over our fireplace. So as should be expected, we ended up needing to move our modem to a different coaxial point (due to it not working when it heated up). At this point, there is no service at the new coaxial point..... After 5 phone call transfers and an hour of waiting on the phone, I was told that I would need to pay for a technician to come out and rectify their mistake!! Who installs a modem on top of a fireplace..... well TDS does. I am located in Cedar City, UT (for any of you researching what internet company to go with [*Don't choose TDS*. You will regret it. We will be cancelling due to their consistently poor customer service]). read more

So we had cable hooked up and they couldn't find the cable connection we told him where it was but still insisted he couldn't find it . So here I am $160 a month with no cable in my front room still and we have been on hold for over an hour 2 separate times and now on hold again for the third time going on 30 minutes. We built our house so we thought it would very simple . I am very disappointed that you would keep your customers waiting to talk to a live person this long ! You need to get your crap together ! read more

If I could give them less than zero stars I would for their slow slow slow so-called customer service. Tip- avoid the company if you value your time because they certainly don't. I've waited and waited and waiting to get help with my WiFi. HORRIBLE wait time from this company! read more

If I could give 0 stars I would. Pay $70/mth for 5Mbps that is rarely above 3Mbps download and often less than 0.5Mbps upload. Network have not been improved in at least 8 years. Only provider in the area. read more

TDS - 343KB/s - Television Service Providers Near Me - St George, Utah

I was transferred 3 different times, on the phone for more than 3 hours and currently still on hold! At first I just had a question about my bill, but now I'm going to cancel service and switch to CenturyLink. They have a prompt for adding a service or canceling a service. If you are adding a service, customer service will pick up in a minute or less. If you're canceling a service they put you on hold for more than an hour! Hopefully I have a better experience with CenturyLink. read more

JENNY WAS THE WORST! Horrible internet worst customer service. This company is a JOKE! How are they still around? 1 star reviews flood their reviews and nothing has changed. Do something about how horrible this is! read more

Worst customer support I've ever had. Had to call 3 times just to get a quote for service. I was told twice some one would call me back. No one ever did. Comcast was even cheaper than them so I went with comcast. We also needed to have the pedestal moved because it was blocking us from using our rv garage. I contacted them 6 times by phone and chat before anyone came out. Spoke with two different managers. Finally someone came out they took pictures and said someone would contact me about the price to move it. Waited a couple weeks and nothing had to contact them again to finally get a quote to move the pedestal. I spent hours on the phone and on chat to get the simplest things done a quote and to get a pedestal moved underground. Can't imagine being a customer of theirs. read more

We call them Tedious cable because nothing they say is the truth! "Get 100 megs speed WiFi" actuality it is not even close! The only way to get 100 is to Ethernet cable yourself to the router then that isn't WiFi! Forget to pay for what you are not getting? If they disconnect you it will literally take ALL day to get service reinstated! They have terrible customer service and they are are only perfect at one thing and that is that they will perfectly NEVER provide what they advertised! read more

Tds will quickly disconnect your internet but won't fix their website, how the hell am i supposed to pay my bill or set up autopay if your website won't work and hasn't been working for over a month. read more

Over priced. They could give a shit about customers. They don't listen to you. They talk over you. Hang up on you. They also lie out of their ass about the way they charge your account. I paid them for services not received yet, and they want to charge me more, because they turned my service off. They haven't restored my service either, even with payment of those services not given yet. I give them 0 out of 5 stars. I've had nothing but problems with TDS since I started using them for cable and internet. They keep raising my rates, with no notification. They think it's ok to do this. They don't care about customers at all. They only care about money. Their service isn't worth a penny. They also don't call you back, when they say they will. I was supposed to have my service restored. They never restored it. They were trying to charge me a $50 reactivation reaction is $25. They charged me a reaction fee twice in Aug. of this year. If was never disconnected. Don't use TDS ever. They won't refund the $50 they took from me in August. They double charged my account in August as well. They don't think it was wrong of them. My payment wasn't due until October 31this month. They turned off my service. I called them today. The supervisor said she restored my service, but it still doesn't work. I also haven't heard back from her either. They only care about one thing, which is money . read more

TDS runs an antiquated network. While CenturyLink's GPON network consists (mostly) of newly-laid fiber, TDS is still working off mostly copper. Pair that with uninterested/uneducated customer support and network engineers and you have a recipe for disaster. Case in point: my area's internet service has been down for 7 1/2 hours. I'd switch to CenturyLink, but it's not available in my area yet. Once it is, I'm gone. tl;dr: TDS' network is old and busted; run by D players. Go elsewhere. read more

This is the worst wifi in all of St. George Utah, they don't care about their customers, when there is a problem they never fix it correctly, it's honestly a waste of money, I've had it for 3 months and every single month has been terrible. It's always buffering, streaming services are always go down, and the download speeds are terrible. I would not recommend anybody to get any type of service from TDS. read more

Horrible customer service! I called and was quoted one price for a service change and then sent to someone else to finalize and then was quoted a much higher price. To top it off the second person was quite rude! I hate having to give my money to a company that treats you badly while taking your money! read more

TDS customer service is beyond poor, very unprofessional. When calling for tech service, they send you to another country that doesn't speak English as a first language, therefore, creating poor communication. If you are lucky, your service will be working correctly for more then a day at a time. Be smart, be wise, do not sign up for service from TDS. read more

I don't understand the negative reviews. My experience was great. I had internet only from TDS and switched to CenturyLink based on 2 year promotional pricing in a new subdivision with new fiber optic. TDS regular pricing is substantially less but the CenturyLink promo was better so I switched - a mistake. Both are fiber optic and fast. TDS was no problems at all - not with service - not with billing. It was great. It was faster than I needed and straight forward. Not so with CenturyLink. CenturyLink was more difficult to get set up. The technicians were great though. The billing was a pain. They overcharged and I had to hassle with them to get them to correct the billing. The service has been slightly less reliable than TDS but overall good. My biggest compaint about Century Link is their dishonesty. They advertised the price as $29.99 per month, but the actual charge $33.98. Instead of saving $10 per month I only saved $6. With the installation charges I will not make up for the installation fee until almost 2 years making it a wash. I called and asked about the charge and they had some name for it. When I asked why the fee was charged the explanation was - get ready for this - it was to "save me money." I asked how charging me more than the agreed upon amount was saving me money. Of course I got some rambling nonsense. read more

Paying for 60mb down, I have never seen more than 5mb down. Unless you want to get ripped off with little to no support, try any other ISP first! read more

TDS - Paying for 60mb down, this is what I get when it works - Television Service Providers Near Me - St George, Utah

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Terrible service. Finally after several attempts had to close. No cable and shutting off. After the third time to come out, I would have to waIt another week. Moved in. read more

The troubleshoot guy was extremely rude. He said that tech support for tds is in the Caribbean and his name was Chris (really?) My husband was trying to get help with getting our internet back on and tried to make small talk with Chris in between silences and asked how the weather was where he was. He said in a really snide tone that it's better than where we are and proceeded to say his culture was better than ours and basically shaming us for living in America. What the actual hell? I'm happy he is proud of his culture but his opinions of how disgusted he was with America wasn't warranted or provoked and was EXTREMELY uncalled for. If tds can't hire people with class or even basic customer service skills I will just take my business elsewhere. What's the point of answering the phone if you can't do anything to help and you're just going to be rude. So much for local help, uck read more

Dishonest company. I pay for 60 Megs, and I am down to 6 as screen shot shows. Their service is a ripoff. Cost $40 a month for service that can't stream video to a single device. When I was in California Comcast was $30 for 30 megs and download speeds never went down. This place is a joke read more

TDS - Television Service Providers Near Me - St George, Utah

Old lady at the front desk should not be working a computer job. Has absolutely no idea what she's doing. Gave me a card saying when TDS was gonna show up at my house and they didn't. Apparently the lady didn't tell me I needed a credit check and now I have to wait another WEEK to have wifi and cable installed. Do yourself a favor and avoid at all costs old people should not be working technology jobs thanks for coming to my Ted talk. read more

The service was absolutely awful, they are very rude. I'm questioning it because I was translating for a cousin so I expected them to be much more patient, they were not. Or at least she was not. There job is to help us but they were basically telling me that it was not their fault things were going on like omg, anyway. I would like to not come back or at least to the blond lady that helped us smh read more

I had issues with my service and went into talk to a rep. They were so helpful. The 800# was a bit difficult to deal with so I went into the office, so glad I did. read more

Terrible customer service now. What changed? . It used to be great years ago. Even the signal is spotty now and it didn't used to be.