I've only had excellent service & assistance from Colin. A few years ago, I moved back to Simi &…read moreluckily came across him. He searched with all his heart and found me a gorgeous rental home so I could get established. Colin put my package together & made it as easy as possible. It was a smooth process. I cannot emphasize enough how helpful and understanding he is. His standards of integrity, honesty & trust are high. There's very few people like him in this world. I highly recommend Colin. You won't meet a kinder more helpful property manager.

What a nightmare! I…read morewish I could rate 0 stars, but I can't. Do not rent from this company and if you have a property to rent, don't hire them to manage it. We leased a home through them for a year while our new home was being built. From the very beginning through the very end, the entire experience was mishandled. When we originally looked at the home, we were told that a shed in the back would be available to use. This was a big part of what made this home good for us as we had a lot of lawn equipment from the home we had just sold. During our walk through only days before we moved in we were told we wouldn't be able to use it and not only that, it was positioned in a way as to block the only window in one of the bedrooms and he refused to have it moved. At this point our escrow was due to close and there was no time to find another house. So with lack of fire escape safety (see pic) we were never able to occupy this room except for storage the whole time we rented. The house was delivered filthy. We had been told prior to move in that it would be professionally cleaned and on the day of move in, there was still greasy residue all over the microwave and dust bunnies hanging off of the shelving in the laundry room. Within the first week of us moving in, they broke into the home to retrieve the washer and dryer. The agreement had been to coordinate with us for the pick up, but they just came into our home without any notice or arrangements. We just discovered the washer and dryer missing one day. Needless to say this gave us the creeps really bad and permanently made us not feel safe. A few days later, when running one of the tubs, the water wouldn't shut off. We contacted Colin to have it fixed. All day long we were told the plumber would be there within the hour. The plumber never arrived until late in the evening. Not only did this ruin our day, but we also got a horrendous $330 water bill from it. The following month we had a $220 water bill. Turns out that there was a broken sprinkler coming on at 4am that we never knew about, running THREE TIMES for 7 minutes each EVERY DAY. Out of all this $550 charge we were only reimbursed $165. We also had trouble with their landscaper in getting the sprinkler fixed, and we had to attempt to fix it ourselves to try and stop the bleed with the water bills. There was a leak under the kitchen sink that I had reported during the initial walk through. They had said it was fixed, but it hadn't and water had been dripping the whole time. When Colin said a plumber was coming, I made arrangements to take time off from work to be there for him, and no plumber showed up. This took place at least 3 or 4 times before we ever got the problem fixed. We ended up doing some of the occasional minor repairs ourselves to avoid having to deal with this again. We are still waiting reimbursement for those items. Colin never forwarded notifications from the HOA to us and we had to rely on neighbors and Facebook groups to obtain essential information. He even had the nerve to ask ME for the gate code. This is something he should have been forwarding to us as we were not members of the HOA since we were renting. Finally, upon move out, he said he mailed out our return deposit. After a week of not getting it, he said it had been returned. Turns out he had sloppily scribbled the WRONG CITY NAME on the envelope. Probably in an effort to delay the payment to us. Do yourselves a favor and avoid this company.

I lived here for four years and have only good things to say. The management was consistently…read moreresponsive and the building is well maintained. But the real standout was our on site super, Charles. The guy is one of a kind. Friendly, funny, and he knew every single resident by name. He genuinely cared about making the building feel like a community. That's rare in LA. If you end up living here at 1346 Laurel, you'll be lucky to have him around. Would recommend to anyone looking for a well-run building where people actually look out for each other.

Very disappointed with how Maria Palma handled my application. I disclosed before applying that I…read morehad two cats, yet my application was still processed and my landlord was contacted before I was told the owner only allows one cat. Although my application fee was refunded, the unnecessary reference check created issues with my current lease. I also heard Maria making negative comments about another prospective applicant during the open house. After raising my concerns and requesting her manager's contact information, my request was ignored. I expected much better communication and professionalism.

Metcalf Property Management is the BEST!! They are highly professional and work with great…read moreintegrity. They are responsive and knowledgeable, and they handle each situation with such care. Your mind will be put at ease when you have Metcalf Property Management in your corner, and you can focus on other things because they are the experts in what they do.

After reading the not so great reviews we decided to give this management company a go anyway. On…read moreFriday Sept 11th we viewed a property that had JUST been listed hours prior to our viewing. Which made us the first people to see the property. We told them we were interested and wanted to submit paperwork right away. We specifically asked how fast this process could take since we wanted to be out of our current place by the beginning of the month and were told 3 business days starting Monday Sept 14th and it was based on a FIRST come FIRST serve basis. On Saturday Sept 13th all of our paperwork was done and turned in ready to be processed for Monday. We did not want to waste any time. On Monday we reached out to make sure they had everything and were told to call back in a few days since they were not in the office. We waited until Wednesday and called back. On Wednesday we were told things were being processed and to reach back out on Friday Sept 18th. And So we waited again and reached out then only to be told to call back the following Monday. So we are now on business day number 5. On Monday we reached out and we're now told the paper work had to be sent to the homeowner and to wait a few days. Since nobody ever called us we decided to reach out AGAIN on Wednesday Sept 23rd almost 2 weeks since we had viewed the property. We were then asked who we were and that we would get a call back. An hour later we received a call stating the "property owner" chose someone else and there were TOO many applicants. My negative review comes with the lack of communication and the lack of what they say they provide. If you tell someone it takes 3 business days why did we get the final word in 2 weeks. If you say it's on a first come first serve basis why all of a sudden do you have sooo many applicants that it's hard for you to decide and keep up. Of course you will have many more applicants if you process things slower. I would appreciate Transparency of no I'm sorry it is not going to work out earlier on then all of this back and forth. We all know that time is of the essence and we are all busy with work and life but you shouldn't have to be the one constantly reaching out to a business and chasing them. $150 down the drain with the application fees and zero customer service....will not be using them again.

I originally hired Ari as my contractor for an ADU on my property before I contracted him for his…read moreTurn-Key Property management service. Because of his construction expertise, with over 25 years in the business, he was able to make great budget friendly recommendations throughout the project that made the final figure come under budget. It is exactly because of this expertise and manage it like it's your own rental approach that I decided to also use his Turn-Key property management service. The best part is that he didn't charge any fee until a year after he had a tenant in my rental. Since he started managing my rental he has made it a truly passive income experience. I knew I made the right choice, beginning with reviewing tenant applications and being able to sniff out any fraudulent tenant applications. Since then, rent has been collected on time, always responds to my messages, and inspects my rental twice a year. Bottom line: Ari treats your rental like it's his own investment. No short cuts, no upselling, no nonsense.

I renewed my lease with management. they alway reach out as soon as i submit a work order request…read moreor any issues I have. I have referred friends to the properties they managed. Will continue to stay the at property as long as Turn Key Real Property Management keeps on managing the property.

Been trying to get a hold of someone. No one responds, I have business partners that want to lease…read morea commercial space. I definitely recommend going somewhere else. Communication is absolutely terrible.

Empire Management Team you are a blessing! I can not thank you enough for taking care of my…read moreproperty, tenants, and incidental life moments along the way. Its been eight years since I called you in a panic to assist me in renting my home. You reassured me that we would find a good tenant, a Gardner, a handyman, and whatever else the home required along the way. I was able to relocate for my new job and would not be need to cover two mortgages. This is invaluable peace of mind. I was able to focus on my job, because you did a seamless job of doing your job. I am forever grateful!!! I look forward to the day I can call you once more to assist in managing my property.

These people are the most unprofessional property management company in the history of mankind…read more They do not answer the phone, return emails, or behave in anyway like a real business. They couldn't handle a simple maintenance request the entire time I lived in a property they managed. Worst of all, now that our security deposit is due back to us, they are nowhere to be found, and have gone radio silent. DO NOT DO BUSINESS WITH THESE PEOPLE. THEY ARE COMPLETE LOSERS AND THIEVES.

[Totally Neglected Property. Thousands spent to repair]…read moreDuring our last lease, Real Property Management Ventura County came under new ownership (September 19th 2017). We immediately noticed a deterioration in the quality of our service. Our monthly ownership statements were not being posted to the online portal each month.Emails were ignored, and our attempts to call were met with voicemail. Each month, as part of our contract, we were billed for gardening services. Real Property Management Ventura County billed us for the service and then failed to pay the gardener (according to the gardener). Our tenants violated a provision of their lease requiring them to maintain the lawn. For six months the lawn received no water, in fact the wires from the sprinkler timers were cut and 4000sqft of grass died. Since there was no gardening service, there was no one there to notify us of what was going on. At the end of the lease they refunded the tenant the FULL deposit without consulting us. We are out THOUSANDS of dollars to restore the property to the initial condition. After the tenants moved out Real Property Management consistently failed to respond to emails and phone calls. After the tenets moved out, we finally secured an in-person meeting at the property with the property manager and leasing agent. The property manager acknowledged the poor condition of the property, but refused to acknowledge their neglect of my ownership interests. The leasing agent wouldn't do me the courtesy of getting out of their vehicle to speak with me. We plan on settling this issue in small claims court. Do not work with the new owners of this franchise.

This apartment is centrally located, and close to public transportation. It is very clean and the…read morehosts have provided everything you might need. We didn't meet David but he was there to answer our questions whenever we called or texted. Overall a very pleasant experience.

My experience with David was horrible. My boyfriend and I signed a lease for a July 15th move in on…read moreJune 23rd. We were moving in with our friend who had to travel home for a funeral over the weekend. Our friend had to sign the lease, so the landlord could sign the lease, and then we could send the deposit & 1/2 month's rent for July. Instead of waiting for us in good faith WELL BEFORE OUR JULY 15th MOVE IN DATE, David and Benji (Benjamin on here) decided to stripe our agreement from us and give the lease to another party without warning or discussion. Looking for a house is stressful enough -- if you want disrespectful monsters representing you, then go ahead. Otherwise, RENTERS/LANDLORD & BUYERS/SELLERS beware. 1. No compassion for my friend who's father passed away and had to attend a funeral before signing the lease with my boyfriend and I. 2. Couldn't wait 3 days for money to transfer to my account so I could get a cashiers check that they were insisting on EVEN THOUGH the lease stated electronic transfer was acceptable and I was happy to do that. Breach of contract let alone non-ethical due to requesting money before the landlord signed the agreement. 3. Revoked our signed lease agreement without warning or discussion. I'm reporting them to the BBB, DRE and positing reviews in hopes they will be stopped from hurting people because we're not the only ones as there have been several reviews deleted.

Amazing company! They answer all of your questions and give you excellent advice. I would choose…read morethem every time. Thank you Holly and Adrian!

The reviews don't lie! They are the best! I absolutely love Landlord Property Management! This is…read moremy first time renting out my home, and Adrian, Holly, and their team have truly taken so much stress off my shoulders. They walked me through everything, found me great tenants, and have always been responsive and efficient. I genuinely feel like I'm in good hands with them and am so grateful for all their help. Highly recommend and will use them in the future for all our needs!