I can not say enough about this young man he was amazing professional.He was on time for a showing…read morewent thru every detail about property.Thank you Jason Semper FI The Dwyers

Brian is a real pro. He explained every detail, gave me confidence, and worked so hard for me with…read moreenthusiasm. I feel so relaxed working with a pro like Brian. I definitely recommend Brian and Born Property Management Company.

Fraud Warning - Extremely Unprofessional and No Transparency…read more My experience with this property management company was extremely disappointing and concerning. Communication was consistently poor--multiple emails and phone calls went unanswered, and meaningful responses were rare. After move-out, funds were deducted from our security deposit without clear justification. We repeatedly requested itemized documentation and physical evidence to support the charges, which tenants are generally entitled to receive under standard tenant-landlord practices. Despite multiple requests, this information was never provided. We were charged for items and installations that were not present at the start of our tenancy, and the deductions appeared to exceed what would typically be considered normal wear and tear. Based on what we observed, the charges seemed more consistent with property improvements or upgrades rather than tenant-caused damage. We offered photographic evidence of the unit's condition, but it was disregarded. What was most troubling was the complete lack of transparency and good-faith communication throughout this process. I interacted with two individuals named Cindy and another named Hope, and despite repeated attempts, no one took responsibility for addressing these concerns or providing proper documentation. Given our experience, tenants should proceed with extreme caution. Security deposits are meant to be handled according to clear standards and accountability, and that was not our experience here. I am in the process of reporting this matter to the appropriate consumer and housing authorities for review. If you are considering renting through this company, document everything thoroughly and think carefully before trusting them with your deposit.

Overall, a mediocre company. Maintenance is slightly overpriced. The leasing manager Einat is…read moreterrible. Misinterprets what you say, horrible service, and is very incompetent.

Extremely conscientious, thorough and communicative. None better. Professional bearing with…read moreintuitive insight maximizes property efficiencies and reduces costs.

Daniel and his Management Company arrived at just the right time and helped us transition from an…read moreaging owner/manager (my dad) into using a management company. It was a hard sell to someone who had managed his own buildings for 50 years, but Daniel made the change easy for him and easy all around. He helped bring the apartments up to market rate with suggesting improvements so that we could maximize the potential. He found us good tenants who stayed. He also gave me piece of mind when handing over the reins of two buildings that they would be run as close to how my dad had run them for years. He is trustworthy, collaborative, fiscally minded and when the time came to sell the properties he was able to broker us a great deal with minimal stress. ALthough our time with him is done, I can whole heartedly recommend his Building Management company. They managed our two West LA Buildings for approx 5 years partially through Covid and helped with the handover to new owners. Can't say enough good things.

We were renters for a decade and Secure One Properties were top notch from start to end. Any issues…read morewe had were addressed immediately and they are so nice. We might rent out a house soon and would look no further than Secure One. They really are the best of the best.

Secure One Properties is great!…read more They made renting a home go so smoothly and our property manager Francine Benevente made everything seamless. They were so responsive on any questions or needs. I would recommend Secure One Properties to anyone needing a rental or even to purchase a home.

Great experience with this pm, especially with the maintenance requests, so quick and Andrew knows…read morehis stuff!!!

CR Property Managed the rental I lived at for the past 6 years. Devin Dyer was my agent and was…read moregreat at addressing my questions and any issues that surfaced in a timely manner. At the end of my lease, there was an oversight on my part with the move out date. Devin went above and beyond my expectations to get the property occupied and save my refund deposit. Devin is highly recommended!!

As many others have noted, Cheryl is consistently rude and dismissive--I truly believe she enjoys…read morethe control and status that come with her position. She shows clear preferential treatment to certain residents, even when they openly violate the rules. A close friend of mine lives next to a highly disruptive neighbor who regularly uses a barbecue in violation of the guidelines. The association (Cheryl) is fully aware of this and allows it to continue, while others are penalized for far less. This neighborhood no longer feels safe or fairly managed.

Everything that people are saying in the negative reviews is 100% true. She has only negative…read morereviews and one "fake" good, it is telling already a lot.   1. Cheryl is hiding, you can't find her anywhere, she is only collecting fees and violation fees. The address for her "office" is a UPS store. We put a little bit of effort and here it is, if you wish to see her in person, here is her address : Hillcrest Executive Suites 199 West Hillcrest Thousand Oaks. 2. Cheryl is the only person who works at her company. She is in cahoots with some boards members, this is why she is feeling nondestructive, which is falsity-this days are over, we have the internet and we can share what we can see. 4. someone said - Cheryl Crandall and her management company are the definitions of "selective enforcement". Absolutely agree with it. Please remember this kind of action is violence. 5. Please remember and don't be afraid to complain. We are living in a free country, and Cheryl can not bully us! Beyond that, homeowners have a right to sue the HOA, a right to display the U.S. flag and political signs (within reason), a right to reasonable accommodations, a right to be treated fairly, a right to solar installations and satellite dishes, a right to solar drying, a right to native plants, and the right to keep household safe. Homeowners have a plethora of rights against an HOA, including the Right of Possession, the Right of Control, the Right of Exclusion, the Right of Enjoyment, and the Right of Disposition. Homeowners also have a right to change HOA rules and regulations, a right to question HOA fees and special assessments, a right to access HOA documents and financial reports, and a right to disciplinary hearings. Why pay someone who works for us, does not do her job, is rude, brings stress, abuses us, and we don't want this person- the answer is easy we need to terminate her. Please do not hesitate to contact me for more information.

We have had an excellent experience with Sue at Modern Property Management. From the day we looked…read moreat the apartment, Sue has been kind, warm, responsive, and accommodating. She's professional and all-round amazing and has made our entire experience of renting in Los Feliz a great one. Thanks, Sue, for taking such good care of us!

Modern Property Management is negligent to the point of endangering tenants safety and leaving the…read moreowner open to legal action. During my tenancy at a property they managed, I experienced a gas leak Modern Property lied about, two city mandated inspections that found dozens and dozens of health and safety violations that were then cited a second time because they were too slow to fix the issues, a pest infestation and a just general lack of care, effort or respect. Property management was rude to tenants, slow to respond to or solve issues and consistently violated tenancy laws including after I moved out when they kept my deposit beyond the legally required 21 day return.

We've been working with Kerri Brown for over a year, and she's really turned things around for our…read morecommunity. After a period of unstable management, Kerri was assigned to our account and had to pick up the pieces. As an HOA Board member, I've personally found her to be responsive, personable, and incredibly effective at her role as our community's property manager. Under her stewardship, we've accomplished several large projects in our community (such as the mandated CA Balcony inspections and repair, unit painting projects, and locating new vendors for Landscaping/Pest Control) and I feel great about continuing to work with her. Thank you for your time and effort Kerri, it is much appreciated!

We owned a condo in Ralston Village for about six years, and for a period of time the complex was…read morehonestly very poorly managed. Communication was inconsistent, things dragged, and the exteriors were literally falling apart in front of our eyes. That changed when Amy Hansen and The Management Trust stepped in around the end of 2022. She brought organization, accountability, and much-needed follow-through that just hadn't been there before. She and the new HOA board were up against a lot of mishandling from the past, and it required some hard decisions, but things started improving almost immediately. Things got especially challenging in 2025 with the insurance situation and rising costs, and Amy did a great job supporting the board and helping navigate a really tough environment. On a day-to-day level, she was always responsive and handled requests quickly, which made a big difference for us as homeowners. We recently sold, but our experience with her was genuinely positive, and she played a big role in turning things around at Ralston Village.

If I could give this zero stars I would. Don't apply for their properties. It is a scam and they…read moreonly want to collect application fees. First time applying for a unit I was never even given my credit report in return after paying $70. I had to ask for my money back because my report was never even sent back to me or my boyfriend. I didn't even get a response or was never acknowledged that all my personal information and application were received....and that's A LOT of personal information! Three months later, applied again for another unit opening and was told it was first come first serve- that was a lie. With almost a 800 credit score and turning in the application BEFORE the showing and still was told they went with a "better option". This agency lacks communications and is unable to provide details that are necessary. This complex is a scam and the agents are too.

TCG Properties was managing the town-home I recently leased in Oak Park. I worked closely with Paul…read moreand Jennifer and had a great experience with them. Yes, he wanted to make sure that I filled out all of the paperwork properly and provided him with my bank statements, credit report, pay stubs, etc...but I'd expect to share that with any property management company when leasing. If it were my property that they were managing, I'd know that I was in good hands with them protecting my best interests. Any questions that arose during the process, Paul and Jennifer were quick to respond.