Wonderful !!! How amazing to be treated so kind. Love this company!!! Respect, kindness and service with heart and a smile. Thank you so much!! read more

Do yourself a favor and stay away from this management company. We had the absolute worse experience with them, they are extremely unprofessional. When we toured the property, the leasing agent told us she wasn't sure which parking space would be assigned yet but assured us it would be one of the four beneath the unit. At the time, I was freshly postpartum with two children under the age of two, so having an assigned parking space was extremely important to us. It was one of the main reasons we chose this property. We completed everything that was asked of us, signed the lease, and paid our deposit. The lease clearly stated that one assigned parking space was included. However, despite repeatedly calling, emailing, and leaving voicemails for the property manager, Victoria, she never told me which parking space would be assigned which I thought was so odd. She kept saying she was waiting to hear back from the owner & let me know she would give me the assigned space number at key pick up. The day of key pickup, Victoria casually informed us that there WAS NO ASSIGNED PARKING SPACE! & that parking was first come, first serve. Therefore, they couldn't guarantee us a parking space AT ALL. She as the property manager had no clue how many parking spaces were available in the complex. When I pointed out that our lease specifically included an assigned parking space, she claimed it was "a typo." I respectfully asked to cancel the lease and have our deposit returned since the terms we agreed to were not being honored. Instead, the supervisor Frank Galluci told us to either take the keys or leave. He refused to return our deposit, said the owner wanted to hold us responsible for the rent until a new tenant was found, and even threatened to call the police when I continued asking for my deposit back. Rather than taking accountability for the issue they caused, or trying to resolve the situation, they chose to be rude and unprofessional. Till this day, I still cannot believe how this situation was handled. He told me I was NOT THEIR client, THEIR client was the property owner, and that seemed to be their only concern. By this point, we had already ended our previous lease, packed everything we owned & had nowhere else to go. We had no choice but to move in. For the entire year, we had no parking space, parking spaces were filled by 4 pm during the week, and completely unavailable on weekends. There was indeed not enough parking spaces for the amount units in the building. Since it was a very busy street, I mostly always had to park blocks away. This made life extremely hard for an entire year, making even grocery trips extremely difficult. They also never explained to us that we would be responsible for bringing down an extremely heavy city trash bin from the second floor down the stairs, till the day we moved in. I really wish they would've just been honest about the situation from the beginning! To make matters worse, the property had a mice issue throughout the tenancy. When we moved out, we were charged excessive deductions from our $2,500 security deposit, including a $350 cleaning fee, despite leaving the unit spotless. Ironically, when we first received the keys, the unit itself was extremely dirty. read more

I have been a tenant of Hammond and Hammond for over 20 years and prior to that that mom was for many years. Thro the years I have had many good experiences but since Victoria has been on the team my experiences have excelled! She leads with professionalism but is kind, understanding and someone you can count on getting the job done right! read more

I've been a property owner with this excellent company for many years. I've always found all of their helpful staff to be both knowledgeable and trustworthy. Besides being attentive to the requests of my tenants, they've helped maintain the integrity of my property by keeping up with needed future maintenance and repairs. I've had great long term tenants who have been very satisfied with the care that Hammond has given them. Highly Recommended! read more

Hammond and Hammond managed the property I lived in for 3 years. They were incredibly responsive and easy to work with. I hope my next residence is managed as this one was. read more

Worst property management ever. They don't respond to any maintenance calls from tenants and will leave you with no hot water all day. No one ever answers the phone or works in the office apparently. Good luck getting hold of anyone for anything. Slum Lords for sure. If I could give 0 stars I would. read more

I stayed at the house I rented through H&H for over a decade and a half but I got sent off in a real unfortunate manner. I guess I liked the homeowners, but not necessarily the building management company. And sadly, this was a slow-moving decrease in quality over my time there. For example, now no one picks up the phone when you call. This changed during the COVID lockdown and remains a frustrating regular part of their protocol. Not being able to call and talk to a customer service rep during business hours drives me nuts. Also, when leaving the premises, they screwed up showing my place a couple of times (to potential new clients) to where they had to have a locksmith come and change out the locks that THEY PREVIOUSLY had changed...Hammond just didn't hang on to their set of keys, I guess? I was out of town during all this so it was particularly obnoxious. WORST PART - never admitting fault, never making things right including not getting me the appropriate sets of new keys to get into the place after their call to a locksmith changed the locks AGAIN. They really dug in and doubled down on their screw up as if it was just something I had to deal with. Lame. I own a home now, it's good to not have to deal with Hammond & Hammond anymore. read more

Everything has gone well for over 13 years!!! Exceptional Services!!! Staff is Incredible!!!

This is the best property management company. Anything we've mentioned to improve our property has been improved timely and in a way that was above and beyond our requests. We are so grateful for our rental. The new owners and president are so great as well. The owners founded and are still very involved in the local charity For the Need Foundation, and it's been great working with them there too. read more

Hammond and Hammond managed my moms property for over the past 11 years. They were highly recommended by a realtor friend in Santa Clarita. Hammond and Hammond's help lifted a huge burden off my shoulders by managing my moms property. They did an excellent job in finding excellent renters, highly efficient in working with the renter to make needed repairs and maintenance. They also did a great job of processing renter agreements with new renters. I would use them again to manage my rental property. Both Frank and Victoria were great to work with and extremely responsive to all my requests. read more

Outstanding service and professionalism. As a small landlord, I have used their services for years and they always come through. Highly recommended! Raine and Veronica have been terrific. read more

These are slum lords. They don't take any maintenance issues seriously, and they find every way to charge the tenant for any maintenance. I've made several requests regarding my roof leaking. My dishwasher doesn't work and continues to leak, so I haven't used it in years. This company does the bear minimum and tries to find ways to bill back to the tenant even for things that were not requested. My light fixture fell they came in to fix the issue and decided without contacting me to fix my broken smoke alarm, they sent me a bill. Per the city, it's their responsibility when it comes to smoke alarms and carbon monoxide alarms. I'm living in torment with this company and would never recommend them to anyone. read more

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Raine was so helpful and attentive through this whole process! The entire Team was efficient and informative. Would definitely recommend using this company and would use them again in the future. read more

I purchased a property last year but my adult child could not move in. I called H & H and spoke with Jim. He was so nice that he came straight from the gym the same day because he sensed I was anxious. He shared with me all the details, listed my property, and got me nice tenants within a week. The entire process with the help of Raine and Victoria was so so smooth! They did a thorough background check and found me excellent tenants. Within the year, if I called for any reason at all, I was always patiently tended to. Thank you team! Raj read more

Another day with nothing fixed. So aside from that damn pipes and the water heater. I'll just acknowledge the other things that haven't been handled/finished. The water damage done to our ceiling. The hole that plumbing just left in our apartment for months now. This damage screen window from the neighbors tree across the way, an unfinished parking lot that was supposed to be open a week ago., and I mean when is the last time anyone body come in to do a cleaning of the buildings? How are we supposed to reach above the stairs? Don't y'all have a team for that? It's the lack of urgency and compensation for me. #BigYikes read more

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In the course of my business, I deal with multiple property management companies. Hammond & Hammond is the only company I feel strongly enough about to merit a 5 star review. I handle business for multiple homeowners who use this management company. Hammond & Hammond has been super responsive to everything I've needed and I've heard nothing but good things about them from the homeowners as well. Joanna, Jim, Frank and others at this company are always nice to deal with. Highly recommend! read more

We were referred to Hammond & Hammond when our pervious property management firm decided to cease operations. The transition was as easy as could be. In the years since Hammond & Hammond have provided exemplary support especially when we have had issues with the property. They are professional and thorough at every turn. There is clear communication and quick follow up. I Highly recommend them. read more

We worked with Hammond & Hammond for about three years before selling my mother's home. We were pleased with their service in every way. They were effective in working with the lessee, efficient and effective in dealing with repairs, and provided confidence so that we didn't worry at all about the care of our home. read more

I was really looking forward to seeing one of the properties but thank god I didn't because the customer service wasn't all there. I felt like I was a bother. And upon looking at recent reviews.... Seems like they don't really care to fix things up when needed. I'll go elsewhere. read more

My wife and I just had our first experience with Hammond and Hammond Inc, and were pleasantly surprised to discover such a tightly run ship. They were thorough and professional, respectful and respectable. Raine Wiseman, a leasing supervisor, was in daily communication with us during the application process, and was always transparent. Surrendering one's own detailed, personal history over to a complete stranger for meticulous scrutiny can instinctively trigger an uncomfortable reaction; exposed, vulnerable and even violated. This was not the case with Hammond and Hammond however. There was no power trip with Raine. She was down to earth and personable, doing all she could to respond promptly to my emails, with clear, to the point explanations of what was happening throughout each stage. Hammond and Hammond Property Management has earned my endorsement by setting a very lofty bar for the competition to strive for. As for Raine Wiseman, I have no doubt that she will continue to win the accolades of her directors and clients alike. read more

I am currently looking for a home to rent and have had so many lame situations with property management companies that seemed completely disorganized and messy... but this cannot be said about Hammond & Hammond! Not one bit. I was just taken through one of their listings in Valley Village by a great guy named Andrew and he he was very patient as I went through the home. He was also very professional and on time! If my experience so far with Hammond & Hammond is anything like what it would be like to rent one of their homes, I would be in very good hands! read more

Hammond & Hammond recently took over managing my apartment building and they are absolutely amazing! Lisa is most especially happy, responsive, supportive, helpful, kind, caring, quick to respond always, and went above and beyond to take care of my building maintenance requests and is exceptional with scheduling & follow-up. She made everything so pleasant with our new management team transition and I truly appreciate her the most! Also, my maintenance tech, Vahid, was extremely professional, kind, on time, and moat all of his work was exceptional and he as well went above and beyond. I highly recommend Hammond & Hammond and personally appreciate all they do! - Kelly read more

(UPDATE) Just had a good conversation with Jim Hammond. In order to view one of their properties during the Covid-19 crisis, they are asking for a $40 application fee per applicant. This fee is fully refundable if the applicant does not decide to move forward with renting the property. Also, they are willing to work with you if you have other means of verifying your income and alternate credit verification information (ex. RentSpree). They are professional and courteous and seem willing to work to earn your business. read more

Hammond & Hammond has managed the rental of my family home in the San Fernando Valley for the past 10 years. I have been extremely happy with the quality of their service, the communication flow, and their detail orientation. The staff (Frank, Raine, Victoria) are very friendly, professional and easy to work with. I feel I can completely trust them to take care of my house and select qualified respectful tenants. I highly recommend Hammond & Hammond. read more

I own 1 property, and I wasn't really sure I needed a property manager. I'm pretty handy, and I can balance a book - but I have to say - hiring these guys was a really solid decision for me. You'd be surprised how many little things can pop up when you're renting out a property - and I just don't have the time or patience for such things. Hammond just gets this stuff done. Usually an email or two goes back and forth, and it's handled. Quotes get quoted, repairmen get sent out, neighbor issues settled, bills get paid. And no one bothers me. And all for a surprisingly low fee. And when I need a new tenant last year - they vetted a bunch of people (a job I REALLY don't want) and got me rock solid people. Really pleased with this company. read more

I've used Hammond & Hammond for my rental properties since 2008. Effortless vetting of new tenants. Well worth their fees. I highly recommend them. -Eric R. read more

I rented a condo from Hammond & Hammond for the past two years and just moved out two weeks ago. Viewing, applying & securing the property was a seamless process thanks to the help of Victoria & Raine. They even helped me negotiate a lower monthly rent & security deposit amount with the landlord when the property I liked was a touch out of my range. Whenever I made a maintenance request, which wasn't often, it was handled swiftly and without any inconvenience on my part. Unfortunately, the landlord of the property I was renting decided they wanted to sell the condo, so I was given a fair 60 days notice to vacate (we only needed 30 and were on our way). We didn't want to leave, partly because we loved the condo and had made it home, but also partly due to the great service we received from Hammond & Hammond over the past two years. In response to an earlier reviewer saying that they will do anything not to give you your deposit back, I can only speak for myself when I say that was not my experience at all. Hammond & Hammond does an inspection after move out and reports to the landlord the things that they feel could be charged to the tenant. It is then up to the landlord what they want to withhold. From my personal experience, I received my entire $2800 deposit back at the end of my two year tenancy. I would recommend renting through Hammond & Hammond and want to thank them one last time for handling my renting experience with professionalism and proficiency. read more

Hello my Angelenos , don't ever do it. 3 years of slumlord issues. It's so bad . They don't even return my calls Victoria Vargas handles the rente read more

My family and I lived at The Met for 11 Years. So we were thrilled when we found a 3 bedroom condo for rent at The Met. They told us the unit would be ready on May 9th so we decided to accept and we moved in rather quickly. The unit was disgustingly dirty. They spot painted the unit and the patch paint work was very visible. I've attached pictures. Almost immediately after moving in we got a call from the HOA office that the A/C in our unit was leaking to the downstairs unit. What a drag! They had to come at least 6 times to "fix" the A/C. How many times did I have to leave work early to come open my unit up for this. I don't know about you but I work 8:30am-5:30ppm and EVERY single time I had to leave work early I didn't get paid. I can think of a million things I could do with a few hours of free time. After they fixed the A/C they never reinstalled the A/C cover which sat up against the wall. There were other little things that I know they can't control like the downstairs neighbor smoking weed everyday which made us keep our windows closed. Or the Kids that lived upstairs constantly running back and forth past 10:00pm almost every night. On month 9 of our 12 month lease we receive notice of a periodic Inspection. We make an appointment for 2/15 from 11:00am-12pm. Guess what happend? Nobody showed up! I received an email later that said they were closed that day and it wasn't on the calendar so that's the reason nobody called me to reschedule. WHAT!!? (This is supposed to be a professional place of business) Once we rescheduled they graced us with there presence to look around for 5 minutes and change the batteries on the fire alarms. A 10 minute appointment for them, I had to leave work 2 hours early because of course between 3pm-4pm. Oh and guess what? The A/C cover still didn't get placed back. What's the point of your inspection? When April 1st came around we didn't hear anything from H & H. Not until the 11th day of April notifying us that our rent would be going up by $209. At that point I was fed up with everything. I still find it interesting that I didn't get this email on April 1st. I emailed them almost immediately that we would be vacating. Two days later Frank called us and advised us that the owner would keep the rent the same and would do a 6 month extension for us. Are you kidding!!? Thanks H & H I found a house in the same area and I'm paying less because the utilities are included. We vacated 18 days before and cleaned up the place. Besides two tvs, we didn't even hang one painting or picture. They conducted two additional inspections and told us how clean the place was and noted minor paint for the for the tvs and a broken handle, When we finally received our refund it was late and short. They deducted $1,000 for paint. Essentially they charged us to paint the whole unit. When we received the difference of our security deposit it was short by $200. Frank advised us that the owner didn't send all the money. MY QUESTION IS "aren't you the leasing company? Wouldn't you put up the money and then collect from the owner? Why would anybody lease a property from you or hire you to be the leasing company for their property?" What kind of operation is this? **SAVE YOURSELF THE HASSLE!!!*** read more

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If I could give them a -0 i would. My mother rents an apartment unit in Van Nuys and it's managed by Hammond & Hammond, she has been having issues with her neighbor for years it has gotten so bad that she got physically assaulted by him!. The building had cameras but they were not "working " when the incident took place. They went to court and he won! All because he had "witnesses" which were other people from the building that they are friends with, mind you my mother is mexican, and most of the other people from the building are armenian. She has made complaints to the management office and they just treat her like she is the one starting the issues just because she "complains" they make her feel like they are annoyed with her, they are not strict with their tenants, It makes me sick to think that he got away with it. And to top it off gets bullied by his teenage sons every time they see her they stare her down and call her a bitch since they "won" the court case they feel untouchable, Like how is this ok no matter the issue this is not ok and to still have to deal with his kids bulling her makes me feel helpless, I live in Chicago and can't do much so if anyone can advise me on what can be done I would really appreciate it. I really want to get justice for my mother! read more

Lived for 4 years in a unit they leased to us. We were charged for every light bulb they replaced plus a labor fee for EACH LIGHTBULB. They nickle and dimed us for everything on the security deposit. They also are very hard to get to do any maintenance for you while you live there. AVOID. read more

Great & owner will resolve any issues Overall satisfied using their service Well maintained read more

We are new to this process but everything seems to be moving along in the right direction. Everyone is very helpful, they answer all of our questions in a timely manner. Very detailed background checks on renters. They know what they are doing. I would recommend them for sure as they were recommended to me from a very reliable source. read more

Don't rent from Hammond.. they will charge you for landlord responsible repairs and deduct from your deposit. Good luck getting more than 25% of your deposit back read more

I have done my own property managements, and also engaged firms to handle it for me. The former is always way more work than I initially think it is, and I have had nightmarish experiences with other property management companies. Let me say that if all my experiences with property management firms was as professional and exemplary as that I have with Hammond and Hammond, I would be more invested in real estate. First, they are excellent with communication. When the property is rented, they handle all the details, and report professionally. If there is something that needs a decision, I get a phone call and an email, with estimates. Second, they work hard to work within my preferences and constraints. They give me options, and if I do not take their recommendations (for whatever reason), they handle it cheerfully. Honestly, I cannot say enough good about them. That sounds gushy... but seriously--best property management firm I have ever worked with. read more

Hammond and Hammond has been managing 3 rental properties for me for almost a year now and I'm so beyond happy with them. I don't have to worry about anything, they found me tenants for one in a matter of weeks! I'm going to stick with them forever! read more

We have been renting an apartment from Hammond and Hammond for the last 3 years and are very pleased with the services they provided. Working with Victoria and Raine has always been an easy process, they are attentive and prompt with their responses. Maintenance issues were resolved quickly and done well. They have also been very helpful and understanding during the pandemic, reaching out and relaying updates it always felt as though they were working with us and not against us. We are thankful for all their help and would highly recommend anyone considering renting with them! read more

I have been with Hammond & Hammond for about 5 years. In the beginning it was a rocky start, but as soon as I voiced my concerns, the team members stepped up and quickly took action and improved their services and THAT is why I have stayed with this company to manage my properties. A business willing to adjust their actions for its customers speaks volume about who they are as a company. After 5 years, I am tremendously happy and satisfied with their services. They are very through in what they provide for property owners as well as tenants. I would highly recommend utilizing this company. Frank, Raine, and Victoria are very helpful and are quick to respond. Keep up the good work everyone read more

I should have known when they tried to rent me a house that was filthy and still had the old tenants unwanted furniature in there that I was going to have a bad experience. I must say that this was the worst experience I have ever had with any company. Hands down. The major problem with this company is they cater to the owner of the property. They do not protect the renters at all. They are rude and do not return calls in a timely manner. The funny part is before I was a renter they were all professional and on point but once you get into the property the people you are forced to deal with are evil and unhappy. I never understood why people stay at a job that they hate. 4 months after me paying $2400 a month in rent I come home to a foreclosure notice on the door. I call Hammond and Hammond and they have no clue of what is going on and can't reach the owner for a few days. Then they call me back and say she is getting a loan modification and not to worry. I lived in the home for close to 2 years but when enough was enough I gave a 60 day notice which 30 days was only required but I wanted to give them time to find another renter. Well the owner decided to terminate her contract with Hammond and Hammond. To make a long story short I paid my securtiy deposit to Hammond and Hammond but due to the owner terminating her contract I had to get the deposit back from her. She didn't refund my deposit. She avoided me and I eventually had to take her to small claims court. Hammond and Hammond was no help to me at all. The bright side of the story is I won my judgement and I put a lien on her property and when she sold it I got all the money back. Renting from Hammond and Hammond is like renting directly from someone in the news paper. They don't care about the tenant. I encourage you not to go thru this company. You will regret it. read more

STAY. PERIOD. AWAY. PERIOD. FROM. PERIOD. THIS. PERIOD. COMPANY! EXCLAMATION. They never return any calls, try it, ask to talk to someone about their listing, the receptionist will transfer you to the same lady's voicemail. Leave a voicemail, she will NOT call you back. Try it. You will see for yourself. Every day for 4 days, no call backs. A joke of a company. DO NOT give them your social or run credit with them. The ladies there have a real bitchy attitude too, like you are bothering them attitude. YOU HAVE BEEN WARNED. read more