I have been living at the Canoga Lakes condos for decades now and have seen property managers come and go over the years but none of them can hold a candle to Melanie Wood at Rubin Properties! The property is almost as old as I am and it has its fair share of problems but whenever you call the office to report a situation, Melanie always has a solution Finally, a customer service representative who handles the problem instead of just passing the buck! Keep up the good work Melanie! read more

I usually don't leave negative reviews, but my experience with this property management company has been persistently disappointing. In every interaction we've had with Kaylie Speed, we've encountered avoidance, deflection and a complete lack of accountability. She constantly dodges responsibility and points to the HOA board whenever a real issue comes up. It feels like she's more focused on avoiding problems than solving them. I've tried to be patient, but I keep hitting the same wall.The communication is cold, and sometimes even rude. I've received incorrect information just to move the conversation along. That's not just unprofessional, it's careless. And when I've raised concerns, they've been brushed off like they weren't important. I don't know if this is how the whole company operates or if it's just her, but either way, it leaves a lot to be desired. When someone is the face of the company, professionalism and basic customer service should be non-negotiable. Sadly, that has not been my experience. read more

Rubin has been so great to work with. Melanie, Heather, and Sunset are partners who I trust. Additionally, they anticipate our needs when it comes to inspections, notifications about upcoming rain, and more. They are professional and polite. I have also been impressed by the vendors they have gotten proposals from. read more

Heather and her staff are great. It's always a pleasure working with Rubin Properties. Daniela Gilmer is a shining star. She gets back to me right away. read more

I had a very good experience with Rubin Properties - in particular with Ariana Arias. I had to figure out my account and it was so daunting to me. Ariana was proactive and called me. She emailed my ledger and patiently explained it to me. We were able to resolve the issue so quickly and easily. I was amazed at how clearly she explained all the financial issues. I appreciate her hard work, dedication and loyalty to her clients. read more

Rubin properties has recently taken over the management of the condo association where I've lived for 30 years. I'm not just impressed with their responsiveness, but with their kindness and attention to detail. I highly recommend Rubin properties! ! read more

Absolutely the best property management company we've had the pleasure of working with. Rubin Properties sets the bar for excellence. Their proactive communication, attention to detail, and genuine care for the HOA communities they manage have made our job significantly easier. From day one, they've been organized, responsive, and committed to doing things the right way. If every property management company operated like Rubin Properties, this industry would be in a much better place read more

I have been working with Rubin properties for the last 17 years. They are the best in business managing HOA buildings hands down. Melanie Is one of the best property supervisors and very responsible with her job and it's always pleasure to work with. I recommend Rubin property management for all ur HOA management needs. read more

If you are looking for the best property management company in Woodland Hills and the surrounding areas you just found it. Heather Miller has always demonstrated the highest standards in the business. Her quick response to questions and concerns, her knowledge of HOA rules and regulations, her professionalism and outstanding customer service have been a refreshing experience compared with other property management companies I have worked with. If you are a board member or a homeowner you can breathe a sigh of relief knowing that Rubin Properties is taking care of your home. I highly recommend Rubin Properties. read more

Michelle is such a breath of fresh air. Our last property manager acted as if taking care of the condo business was a huge imposition. I had to beg for a return emails. So far Michelle and Rubin properties have made me realize that life doesn't have to be so friggin difficult. Keep up the good work! I'm so happy that you appreciate our business and I definately appreciate you! read more

This review is long overdue: Thank you to Heather Miller and the staff at Rubin Property Management for being so responsive, knowledgeable and professional. We don't take it for granted that you are always there to answer questions, make recommendations (from vendors to financial advice) and keep our HOA humming along for almost a decade! The Board, Westside Villas HOA, Santa Monica -- Rosemary, Jill and Lindsay. read more

I am one of 114 units that Melanie Wood assists in our townhouse community. She always responds to questions or requests I have. We have had many other property managers and I have to admit she has been on the top 5 managers. Thank you for all your hard work. read more

I have had nothing but great experiences with Kaylie! She's responsive, forthcoming and helpful no matter the situation. Any time I've had a question, she's always got an answer for me. And she's very nice about it too! read more

Cesar Berumen at Rubin Properties is a joy to work with from the vendors side. He is professional, courteous and just a joy. I enjoy working with him because he pays attention to the details, is very kind to his clients and most of all very ethical. Thanks Cesar for your hard work. I would definitely recommend working with Cesar at Rubin Properties. Erin - Accurate Termite and Pest Control read more

My history with Rubin Properties dates back to 2003, when I first became the President of my HOA. My building had been happily using them since previous to that year, but when I became President, I experienced all the reasons why. I grew to become particularly impressed with one of the company's property managers. She was quick to respond to my emails (most times, within several minutes), and would meet my high standards of detail orientedness by copying all involved parties, with every single detail answered, checked, included, balanced, and unquestionable confirmation that the job was DONE. She impressed me even more a few years later when one of our condo owners discovered a leak and we had to do mold remediation. Our insurance company denied the claim, and it was only after this property manager pushed and appealed that they finally conceded and covered ALL the costs incurred by this issue. She personally saved my HOA around $15k - a HUGE win. She also re-negotiated the contract for one of our monthly bills, saving us $1,700 per year. My Board was super impressed with her email on that subject, because we didn't even realize that contract was negotiable. Fast forward a few years, and who do you think bought & took over Rubin Properties completely? My favorite highly detailed property manager, who already had a history of saving us money and providing excellent customer service: Heather Miller. Since taking ownership of the company, Heather modernized with an upgraded website, automatic dues payments, & online access for my Board to view copies of any invoice/payment, anytime. She has used her own high standards as a baseline & has mentored and taught her current team well; Alyson & Matt are the property managers on her team who have consistently given me & my Board excellent support in times of emergency or routine maintenance, for years now. I know that Heather drives her team hard to support clients' needs - and she also rewards their hard work with lunches, dinners and team-building escape room challenges (nice, right?!). Plus during this pandemic, keeping each team member safe & well has been a priority. It makes me even happier to know that Rubin Properties consistently does such a great job for my HOA and our building AND it's a woman-owned business with a healthy workplace culture that values employees. My Board and I count on Heather, Alyson & Matt, & the whole team for: Emergency response Routine maintenance Contract negotiation Conflict resolution between owners and/or tenants Excellent vendor referrals Budgeting and detailed statements Advising us in hairy situations Annual tax prep Keeping our HOA practices legal and compassionate Special project advising & coordinating HOA-related legal advice ...and so much more The icing on this cupcake for me personally is knowing I can trust Heather's opinions when I need to make decisions, or when she guides my Board as we rewrite our CC&Rs. To me, knowing that a strong moral compass exists at the core of our property management company's ownership is priceless. Highly recommend!! read more

Not very professional with homeowners only sucking up to the Broad because they sign the checks. Cesar has no common sense he never follow through with anything. He is the worst not sure how my HOA got stuck with him. If you make any request or complaints Cesar never follows up. read more

Rubin Properties has managed our building for years and years. We first had the pleasure of working with Heather and in the last two years have had the honor of working with Melanie. She takes incredible care of our building- she answers email quickly, is a problem solver, easy to work with and incredibly organized. I feel like our building is in great hands with Melanie. read more

Our building has recently changed management company to Rubin Properties. The person in charge of this building is Michelle Schimmel. During this short period of time, Michelle has proved to be a profesional, reliable and responsible person. She has returned all my call, texts and e mails promptly. She is a good listener and is willing to provide information in order help out and solve a problem. I am very satisfied with her job and cooperation.***** read more

This company is the best! We have had numerous property management companies of the townhome I own. Most were unresponsive and had no people skills. So I was THRILLED when I had Melanie from Rubin get right back to me. She provided extraordinary customer service and she truly cared about my experience. I hope our new property management company never changes and that Melanie never ever leaves! She is so kind and helpful! I hope other owners get so lucky! read more

New property management since 5/1. All tenants provided their car information and for a couple of hours I parked my car in the guest lot to clear something in our garage. No permit was visible but I've lived here for years and they never enforced parking rules! All of a sudden without any communication to the tenants they are enforcing rules. They towed my car and I have to pay over $200 to get it out. If you are a new property management I expect more reminders and communications before enforcing. The fact you had my info on file should have had more courtesy to the people that live there. read more

Cesar from Rubin properties has been a pleasure to work with. He is quick to return emails and if there's any building needs, Cesar manages to send out resolutions swiftly. read more

I would highly recommend Rubin Properties. Heather Miller the owner and Melanie Wood. They are a pleasure to work with. Melanie especially goes above and beyond the call of duty. Melanie is attentive, detailed and an asset to our community. I am the President of Canoga Lakes and she has been a tremendous help to me on a daily basis. I love the fact that she is always so pleasant and answers my calls sometimes outside of work hours! Thanks Melanie you do a great job! Also, thank you Melanie and Heather for taking great care of our community. read more

Michelle Schimmel helped me with an urgent matter that was time sensitive. She was responsive and was able to solve my problem in a timely manner. Thank you Michelle! read more

Very Reliable, Very responsible. So accommodating. Always answers or returns my calls right away. She always solves any problem that comes to me. Melanie recently helped me get a repair for my garage door and we couldn't have been more grateful. A true LIFE SAVIOR!! - Maria Greer read more

Jazmin is our property manager and she is pleasant and business like in her dealings with our HOA. I am the treasurer on our Board so I interface with Jazmin often. She does her best to ensure that I am made aware of issues with our HOA in a timely fashion so they can be addressed. She utilizes other departments at Rubin Properties when their expertise is needed. I appreciate her vendor suggestions when when we have a need for repairs. read more

We work with Michelle and she has been a delight. She is very easy to get a hold of and responds quickly to our emails and calls. She is efficient and takes care of things as soon as possible. read more

Michelle and Heather have come to save the day!!! We were with a terrible HOA management company before - and after transitioning to Rubin at the start of the year, we have seen SO MUCH get done! The moment a pipe burst in my neighbors bathroom that blew water up into mine, they had a plumber out within the hour. Emails are replied to immediately, there are organized and thoughtful board meetings (what a concept right?) - easy communication with owners, and the biggest thing - FOLLOW THROUGH. I'm so happy we made the switch to Rubin! read more

I just would like to take the time to Thank Rubin Properties for putting Melanie Wood in charge of The Canoga Lakes Properties. I never in the almost 40 years have had such a responsive Manager for our property. She actually answers her phone and if not available she is right back on it. No longer days of waiting. Rubin Properties Thank You for Melanie Wood and please don't ever let her go. read more

Huge shout out to Melanie Wood, our property manager here at Canoga Lakes. Not only does she respond to my questions in a very timely manner she showed how much she care for residents. I shattered my wrist last month that required surgery, Melanie has reached out to me numerous times checking to see how I'm doing. Genuinely a very nice person and so happy to have her on our "team" read more

Michelle from Rubin Properties is an all star! I'll be honest my last apartment I lived in had a nightmare property management company but Michelle has turned my thoughts around by going out of her way to help and get things done! read more

I served on the HOA board at my condo for approximately 2 years and Rubin Properties came on the scene as our new management company right around the time I started. Heather, the owner, is a wealth of knowledge and experience and is truly a good human - she cares about her properties and the people who live there. Property management companies get a bad rap (and often, a well deserved bad rap!!), and Rubin was the 4th management company our building had hired in the almost 13 years I lived there so we had our fair share!! It was refreshing to have a property management company where you could get a hold of someone no matter what, they had organized systems in place for all owners to pay dues, access information, and request assistance, and for the HOA board members, to help tackle challenges and come up with solutions. Thank you Heather! And big thanks to our day to day manager Jessica for being so wonderful (especially during major building challenges like the heavy January rains and consequential flooding ). Greatly appreciated!! read more

Rubin Properties does a great job. Sometimes what they have to say may not rub the right way, but they follow the codes, rules and laws set by the state. Melanie is very helpful, knowledgeable and professional. Her guidance in matters has been a tremendous help. She offers solutions to problems. I would recommend Rubin Properties and Melanie if you are looking for an outstanding management company. read more

We have a very large community and am grateful we have a property manager that puts her everything into our community. They are up on the most current laws and inform us with so much! Thank you Heather, Melanie and Bradley! read more

This is a great company to work with, they are responsive and follow through on their duties. I would highly recommend this company for an HOA Property Management Co. After going through several in 3 years, they have been the most conscientious and have managed our complex well. read more