Wonderful !!! How amazing to be treated so kind. Love this company!!!…read moreRespect, kindness and service with heart and a smile. Thank you so much!!

Do yourself a favor and stay away from this management company…read more We had the absolute worse experience with them, they are extremely unprofessional. When we toured the property, the leasing agent told us she wasn't sure which parking space would be assigned yet but assured us it would be one of the four beneath the unit. At the time, I was freshly postpartum with two children under the age of two, so having an assigned parking space was extremely important to us. It was one of the main reasons we chose this property. We completed everything that was asked of us, signed the lease, and paid our deposit. The lease clearly stated that one assigned parking space was included. However, despite repeatedly calling, emailing, and leaving voicemails for the property manager, Victoria, she never told me which parking space would be assigned which I thought was so odd. She kept saying she was waiting to hear back from the owner & let me know she would give me the assigned space number at key pick up. The day of key pickup, Victoria casually informed us that there WAS NO ASSIGNED PARKING SPACE! & that parking was first come, first serve. Therefore, they couldn't guarantee us a parking space AT ALL. She as the property manager had no clue how many parking spaces were available in the complex. When I pointed out that our lease specifically included an assigned parking space, she claimed it was "a typo." I respectfully asked to cancel the lease and have our deposit returned since the terms we agreed to were not being honored. Instead, the supervisor Frank Galluci told us to either take the keys or leave. He refused to return our deposit, said the owner wanted to hold us responsible for the rent until a new tenant was found, and even threatened to call the police when I continued asking for my deposit back. Rather than taking accountability for the issue they caused, or trying to resolve the situation, they chose to be rude and unprofessional. Till this day, I still cannot believe how this situation was handled. He told me I was NOT THEIR client, THEIR client was the property owner, and that seemed to be their only concern. By this point, we had already ended our previous lease, packed everything we owned & had nowhere else to go. We had no choice but to move in. For the entire year, we had no parking space, parking spaces were filled by 4 pm during the week, and completely unavailable on weekends. There was indeed not enough parking spaces for the amount units in the building. Since it was a very busy street, I mostly always had to park blocks away. This made life extremely hard for an entire year, making even grocery trips extremely difficult. They also never explained to us that we would be responsible for bringing down an extremely heavy city trash bin from the second floor down the stairs, till the day we moved in. I really wish they would've just been honest about the situation from the beginning! To make matters worse, the property had a mice issue throughout the tenancy. When we moved out, we were charged excessive deductions from our $2,500 security deposit, including a $350 cleaning fee, despite leaving the unit spotless. Ironically, when we first received the keys, the unit itself was extremely dirty.

Larry Smart at Pinnacle Estate Properties in Simi Valley, CA is the best realtor we have ever met…read more He truly listens to his clients' wishes and anticipates their needs. He is one of the hardest working people we have ever met in any profession. Further, Larry genuinely cares about our happiness. Over the years, Larry has helped us with a variety of concerns beyond any individual real estate transaction. Larry always knows someone who can help with just about anything that involves a home, whether it is general contracting, carpeting, storage, landscaping--the list seems endless. Moreover, Larry has a business philosophy that promotes honesty, caring, and long-term happiness. When Larry sold our home and helped us buy a new one, he not only helped us get the best deals, he offered wisdom about how to approach real estate transactions to not only maximize wealth but to realize genuine happiness. Larry seeks out what his client truly wants and needs. Larry will not waste your time with houses you do not want to see. He will not try to sell you something you do not want. Larry knows that return business comes from people being happy with his work, day in, day out. This recommendation is long overdue, because Larry Smart has been helping us, our family, and our friends to sell houses and move into homes that we love. In fact, Larry has done such a good job of finding our last home that we have stayed in it for over two decades. We have happily recommended him to all the people we care about. Max and Lori Dery

The property itself is lovely and very well kept - on the outside. Trying to get things replaced or…read morerepaired inside the apartments is another story. The property manager is NEVER available and if on the rare occasion you can find him he tries to brush you off with an excuse why he cannot talk you or is extremely rude. My parent has lived here for nearly 20 years and has been very happy in the past but these past 3-4 years dealing with the manager and lack of service has been a nightmare. Some of the tenants are too scared to even deal with the property manager

I have a friend that lives here and I go visit her often. The leasing agent and maintenance man…read moregive their residents top-notch and quick service! The grounds are beautiful and well kept. The clubhouse is clean, as is the laundry room. This is for 62 & over, by the way. What's not to love?

We have had a great experience using California Leasing. Communications have been very responsive…read more Any issues, such as a small sink repair was handled quickly and professionally. They helped us preparing for tenants as well, such as installing blinds instead of curtains on some of the windows. Their customer web portal is nice too. You can get reports and status and have a place to quicky find documents and find status. They helped with tax suggestions as well, which did help so we didn't have an unexpected tax bill.

If you value your time and your money, rent somewhere else. My experience with California Leasing…read morewas a weeks-long headache from start to finish. Start with the fees. They automatically enroll you in a "Resident Benefits Package" ($50.95/mo) and a "Preferred Rate Internet" plan ($70/mo) on top of rent and present them as mandatory. I had to push repeatedly just to opt out, got written confirmation that I could, and then they sent terms to the owner with both fees added right back on, plus listed a minor in our household that doesn't exist. If I hadn't caught it, I'd have been locked into charges I never agreed to. Communication was worse. Emails ignored for days. I called the office over and over with no answer. At one point I had to personally track down my own prior-landlord verification because they couldn't get it done, basically doing their job for them just to keep my application moving. The final straw: when we revisited the unit, it had mold. I had already submitted the deposit through their portal before signing anything, and then had to fight just to get confirmation my money wouldn't be taken. Disorganized, unresponsive, and stacked with junk fees. I withdrew and would recommend renting from just about anyone else. Edit: the response is a lie, they told me via email that "we can allow you to opt out of the RBP. I cannot guarantee this for any of our other properties" - doesn't sound very "optional" to me

I can't say enough about Sarah Abrams at Troop. Over the…read morelast 5 yrs she's been professional, generous, extremely kind and treated us like family. She was always on top of everything at the home we leased at the end of 5 years she helped us time and time again to find a new home, even though she had no stake in any of them. She put herself out there for us constantly while never asking for anything in return. She is not only the perfect agent but an amazing human being. Thank you Sarah!

To whom it may concern,…read more I would really like to get in contact with the boss, whoever is above Sarah. I recently went to look at a property through Zillow, 2003 Avenida, Unit 2, and I cannot even put into words how rude and disrespectful Sarah was during the showing. Her attitude was completely inappropriate. First of all, she was late. Second, she had somebody else there looking at the property at the same time, which can be quite uncomfortable when you are trying to view a home and have a conversation about whether it is going to be a good fit for you and your family. When you're making an appointment to see a property, I expect the person showing it to be on time and to treat the appointment with some level of professionalism and respect. Instead, I felt rushed and uncomfortable throughout the entire experience. There was also an issue with an additional $35 fee that Sarah brought up, even though I had already paid the Zillow fee associated with arranging the showing. I found the entire situation extremely unprofessional, particularly given the way I was treated. At that point, I decided to leave. I did not feel comfortable continuing with the showing under those circumstances. Additionally, I was not even able to properly see or walk through the garage because there was no garage key available, which meant I could not get a complete understanding of the property I was supposedly there to view. I am not writing this simply because I was unhappy with the property. My concern is specifically with the way I was treated by Sarah and the way the showing was handled. There is a major difference between a property not being the right fit and being treated disrespectfully by the person representing it. I would appreciate speaking with whoever is above Sarah so that I can make a formal complaint and explain exactly what happened. Thank you for your time. I look forward to hearing from someone regarding this matter.

My history with Rubin Properties dates back to 2003, when I first became the President of my HOA…read more My building had been happily using them since previous to that year, but when I became President, I experienced all the reasons why. I grew to become particularly impressed with one of the company's property managers. She was quick to respond to my emails (most times, within several minutes), and would meet my high standards of detail orientedness by copying all involved parties, with every single detail answered, checked, included, balanced, and unquestionable confirmation that the job was DONE. She impressed me even more a few years later when one of our condo owners discovered a leak and we had to do mold remediation. Our insurance company denied the claim, and it was only after this property manager pushed and appealed that they finally conceded and covered ALL the costs incurred by this issue. She personally saved my HOA around $15k - a HUGE win. She also re-negotiated the contract for one of our monthly bills, saving us $1,700 per year. My Board was super impressed with her email on that subject, because we didn't even realize that contract was negotiable. Fast forward a few years, and who do you think bought & took over Rubin Properties completely? My favorite highly detailed property manager, who already had a history of saving us money and providing excellent customer service: Heather Miller. Since taking ownership of the company, Heather modernized with an upgraded website, automatic dues payments, & online access for my Board to view copies of any invoice or payment, anytime. She has used her own high standards as a baseline & has mentored and taught her current team well; all the property managers on her team have consistently given me & my Board excellent support in times of emergency or routine maintenance, for years now. I know that Heather drives her team hard to support clients' needs - and she also rewards their hard work with lunches, dinners and team-building escape room challenges (nice, right?!). Plus during this pandemic, keeping each team member safe & well has been a priority. It makes me even happier to know that Rubin Properties consistently does such a great job for my HOA and our building AND it's a woman-owned business with a healthy workplace culture that values their employees. My Board and I count on Heather, Cesar & the whole team for: Emergency response Routine maintenance Contract negotiation Conflict resolution between owners and/ or tenants Excellent vendor referrals Budgeting and detailed statements Advising us in hairy situations Annual tax prep Keeping our HOA practices legal and compassionate Special project advising & coordinating HOA-related legal advice ...and so much more The icing on this cupcake for me personally is knowing I can trust Heather's opinions when I need to make decisions, or when she guides my Board as we rewrite our CC&Rs. To me, knowing that a strong moral compass exists at the core of our property management company's ownership is priceless.

I needed to update my automatic payments because there was a change in the monthly and assessment…read moretotals. Luckily, I had a fantastic helper, Ariana Arias. She made everything simple and she was very patient as she guided me through the process. I am a psychologist and I appreciate Ariana's skills with people. She is kind, knowledgeable, and thoughtful. She gets an A +++ ! In short, Ariana is an asset to Rubin Properties, Inc. Phyllis Gillman, PhD

Anshu is the best! I was in a position no landlord ever wishes to see themselves in, which was with…read morehaving the world's most demonic tenant known to God's green earth. I came to Core Alliance because I felt my hands were tied trying to work with my difficult tenant. Anshu is well versed in what seems to be live updated tenants laws LA rolls out that can bind landlords if they aren't on top of it. I went through a very lengthy and expensive eviction with my tenant, but I wouldn't have received my property back without the help of Core Alliance and their legal team. I would recommend this company time and time again to landlords. I'm grateful for the work of Anshu and his company.

I've been working with this property management company for over three years and have had a very…read morepositive experience. The team is always responsive and professional whenever I need assistance. I especially want to thank Anshu, who was incredibly helpful when I had an issue related to my property. He handled everything quickly and professionally and made the whole process much easier for me. I truly appreciate the support and service I've received over the years and I'm very glad I chose this company. Eliza

I have been living at the Canoga Lakes condos for decades now and have seen property managers come…read moreand go over the years but none of them can hold a candle to Melanie Wood at Rubin Properties! The property is almost as old as I am and it has its fair share of problems but whenever you call the office to report a situation, Melanie always has a solution Finally, a customer service representative who handles the problem instead of just passing the buck! Keep up the good work Melanie!

I usually don't leave negative reviews, but my experience with this property management company has…read morebeen persistently disappointing. In every interaction we've had with Kaylie Speed, we've encountered avoidance, deflection and a complete lack of accountability. She constantly dodges responsibility and points to the HOA board whenever a real issue comes up. It feels like she's more focused on avoiding problems than solving them. I've tried to be patient, but I keep hitting the same wall.The communication is cold, and sometimes even rude. I've received incorrect information just to move the conversation along. That's not just unprofessional, it's careless. And when I've raised concerns, they've been brushed off like they weren't important. I don't know if this is how the whole company operates or if it's just her, but either way, it leaves a lot to be desired. When someone is the face of the company, professionalism and basic customer service should be non-negotiable. Sadly, that has not been my experience.

Jeff and Gina are great. Highly recommend them. Very responsive as property management.read more

Some of the reviews on here are BS. My rental property has…read morebeen with them for ten years. I have amazing renters. Also, they handle the repairs in a timely manner. I couldn't be happier.