Landlords beware! It cost me literally tens of thousands of dollars to clean up my childhood home!!…read moreMy mother did not deserve this, she was their first client from 77-until she passed in 2020. Tenant, during final 10 years, had his 30 year old unvetted son living in there! Im surprised it didn't burn down. Despicable

Pam was so sweet. I inquired about a rental home and made an appointment. There was a slight…read moremiscommunication with the appointment but when I showed up at her office to ask details, she took time out of her busy day to show me the property anyways. I'm so excited to rent from them :)

Leah and Mitch handle a few of our properties. They are extremely professional and knowledgeable…read more We had a handful of issues with a tenant and they took care of everything for us to where we were able to stop worrying. We couldn't have done the job without them. I would highly recommend this company, relieves stress and worth every penny. Thank you OCH

I have worked with Leah and Mitch for many years, and I can't say enough good things about them…read more They have handled all situations with speed and expertise, and are very communicative about all issues. I highly recommend this company!

Please Read! I am a…read morehome owner and finally got out of anxiety filled relationship with Karen as my property manager. To start with doing business with her is extremely unorganized with almost zero transparency. Her prices may seem to be cheap because she claims to not charge for changing tenants. I assure you she is making her money back and WAY more in other more nefarious methods. Do not be fooled to think your monthly fee will cover day to day costs. They will not. There will be all sorts of costs no other property management company word charge and they will be added at a rate she chooses. She even charges to create your 1099 at the end of the year! NOW HERE IS THE IMPORTANT PART: She does all the house improvements. She decides what to charge you. By the end of a year having to pay exorbitant prices, and kidding myself that the river of cash would finally stop. I told her we'd have to part ways. A few weeks before I transitioned to my new agent she urged me to get a fence extension fixed immediately. Her price : 12000 dollars. I told her I'd have my new agent look at it. My new agent price: 4295 dollars ... and it was fixed beautifully. She is NOT who she seems. She is running a business and she is not up front with how she makes her money. I urge other property owners who are currently working with her to take notice! This is not the experience you want!

I'm not seeing ANY two and three star reviews. I guess you really like Karen's work ethic or you…read morereally dislike it. And it's clear where I stand. I don't take giving one star lightly... I've thought about this for over a year now. And the only thing I see that is unfair is that this business has a 4.5 star rating. That is a head-scratcher. It's taken me a year of thinking about how much of the problem was due to malicious intent versus incompetence and I don't think there is much malicious intent. But, wow, do you not want this company on your team. So much work that she wants you to do to your property! And, at first, you think, "How great! Karen wants your property to get top dollar and to stay in good shape". Well, after working with her for over a year, you start to see the pattern of how much this work is costing you and how much work is being done by incompetent and over-priced vendors. (But I will add that she works quite a bit with a contractor named Steve who is a nice guy and a competent contractor... but you are never quite sure whether Steve is working to make you happy or Karen happy and you start to understand that he gets a lot more work from Karen than from you.) And let's not forget that Karen is also owner of a company (Benlaur) that does "construction and maintenance". Anyone else see a potential conflict of interest there? I realized that to protect my parents (they are in their 90's and own several properties... I manage the property managers, if that makes sense), I should get additional estimates from vendors that I am familiar with rather than just take Karen's estimates at face value. Well, there was plenty of money saved. But the bottom line is that I don't WANT to have to get other estimates. I just want a property manager that is acting in my family's best interest and I don't think that is Karen/Benco. Wait until you get her on the phone and you hear her classic, "I only have a second. I'm going into a meeting"... (almost every phone call). Wait until you start looking at your statements and scratching your head. You will think back to this review and know you were warned. Look, property management companies are a tricky game. The more properties they have, the less time they have to care for yours and the less time they have to be overseeing the details concerning vendors... whether for gardening services, regular maintenance, painting or whatever. But I have worked with many property managers in my quest to find a competent and honest one that takes the time to do right by both the tenant and homeowner... and Benco is at the bottom of my list. I hope I'm not being TOO direct here. I'd hate to wind up with all the other one-star reviews in the "not currently recommended" section.

What a nightmare! I…read morewish I could rate 0 stars, but I can't. Do not rent from this company and if you have a property to rent, don't hire them to manage it. We leased a home through them for a year while our new home was being built. From the very beginning through the very end, the entire experience was mishandled. When we originally looked at the home, we were told that a shed in the back would be available to use. This was a big part of what made this home good for us as we had a lot of lawn equipment from the home we had just sold. During our walk through only days before we moved in we were told we wouldn't be able to use it and not only that, it was positioned in a way as to block the only window in one of the bedrooms and he refused to have it moved. At this point our escrow was due to close and there was no time to find another house. So with lack of fire escape safety (see pic) we were never able to occupy this room except for storage the whole time we rented. The house was delivered filthy. We had been told prior to move in that it would be professionally cleaned and on the day of move in, there was still greasy residue all over the microwave and dust bunnies hanging off of the shelving in the laundry room. Within the first week of us moving in, they broke into the home to retrieve the washer and dryer. The agreement had been to coordinate with us for the pick up, but they just came into our home without any notice or arrangements. We just discovered the washer and dryer missing one day. Needless to say this gave us the creeps really bad and permanently made us not feel safe. A few days later, when running one of the tubs, the water wouldn't shut off. We contacted Colin to have it fixed. All day long we were told the plumber would be there within the hour. The plumber never arrived until late in the evening. Not only did this ruin our day, but we also got a horrendous $330 water bill from it. The following month we had a $220 water bill. Turns out that there was a broken sprinkler coming on at 4am that we never knew about, running THREE TIMES for 7 minutes each EVERY DAY. Out of all this $550 charge we were only reimbursed $165. We also had trouble with their landscaper in getting the sprinkler fixed, and we had to attempt to fix it ourselves to try and stop the bleed with the water bills. There was a leak under the kitchen sink that I had reported during the initial walk through. They had said it was fixed, but it hadn't and water had been dripping the whole time. When Colin said a plumber was coming, I made arrangements to take time off from work to be there for him, and no plumber showed up. This took place at least 3 or 4 times before we ever got the problem fixed. We ended up doing some of the occasional minor repairs ourselves to avoid having to deal with this again. We are still waiting reimbursement for those items. Colin never forwarded notifications from the HOA to us and we had to rely on neighbors and Facebook groups to obtain essential information. He even had the nerve to ask ME for the gate code. This is something he should have been forwarding to us as we were not members of the HOA since we were renting. Finally, upon move out, he said he mailed out our return deposit. After a week of not getting it, he said it had been returned. Turns out he had sloppily scribbled the WRONG CITY NAME on the envelope. Probably in an effort to delay the payment to us. Do yourselves a favor and avoid this company.

STAY AWAY 1175…read moreFitzgerald Rd. F Simi Valley I have lived in a property managed by the disgusting Colin Lightfoot for the past 10 years and my experience has been nothing less than traumatizing. I hope this review is not just seen as a complaint but a WARNING to anyone that is about to come in contact or do business with him. For the last 10 years there has been so many things that do not work and do not get fixed. Such as the dishwasher, air conditioning, heater etc. You can also expect him to duck your phone calls and when something broken or is getting fixed and when there is a leak you will go without running water for a few days at a time and pay the same amount of rent. Here are the worst/illegal experiences: A ruptured pipe in the kitchen which left me without kitchen access, running water in only 1 bathroom and an entire roon and bathroom out of commission for 4 months. Bedbugs that were not taken care of for 3 months which resulted in scars on my arm and body. Bedbugs are an owner responsibility. The last 4 years there has been a leak that has not been taken care of properly which resulted in MOLD that destroyed half of everything i owned in my closet. MOLD that i had to breathe in for 2 months or longer and when they FINALLY got smeone to look at it, left me to pay for a hotel room for a month that cost me over $2100 with no reimbursment. An termination of tenancy notice during the Covid-19 pandemic because the repairs were going to take 6+ weeks. STAY AWAY

I originally hired Ari as my contractor for an ADU on my property before I contracted him for his…read moreTurn-Key Property management service. Because of his construction expertise, with over 25 years in the business, he was able to make great budget friendly recommendations throughout the project that made the final figure come under budget. It is exactly because of this expertise and manage it like it's your own rental approach that I decided to also use his Turn-Key property management service. The best part is that he didn't charge any fee until a year after he had a tenant in my rental. Since he started managing my rental he has made it a truly passive income experience. I knew I made the right choice, beginning with reviewing tenant applications and being able to sniff out any fraudulent tenant applications. Since then, rent has been collected on time, always responds to my messages, and inspects my rental twice a year. Bottom line: Ari treats your rental like it's his own investment. No short cuts, no upselling, no nonsense.

I renewed my lease with management. they alway reach out as soon as i submit a work order request…read moreor any issues I have. I have referred friends to the properties they managed. Will continue to stay the at property as long as Turn Key Real Property Management keeps on managing the property.

Metcalf Property Management is the BEST!! They are highly professional and work with great…read moreintegrity. They are responsive and knowledgeable, and they handle each situation with such care. Your mind will be put at ease when you have Metcalf Property Management in your corner, and you can focus on other things because they are the experts in what they do.

After reading the not so great reviews we decided to give this management company a go anyway. On…read moreFriday Sept 11th we viewed a property that had JUST been listed hours prior to our viewing. Which made us the first people to see the property. We told them we were interested and wanted to submit paperwork right away. We specifically asked how fast this process could take since we wanted to be out of our current place by the beginning of the month and were told 3 business days starting Monday Sept 14th and it was based on a FIRST come FIRST serve basis. On Saturday Sept 13th all of our paperwork was done and turned in ready to be processed for Monday. We did not want to waste any time. On Monday we reached out to make sure they had everything and were told to call back in a few days since they were not in the office. We waited until Wednesday and called back. On Wednesday we were told things were being processed and to reach back out on Friday Sept 18th. And So we waited again and reached out then only to be told to call back the following Monday. So we are now on business day number 5. On Monday we reached out and we're now told the paper work had to be sent to the homeowner and to wait a few days. Since nobody ever called us we decided to reach out AGAIN on Wednesday Sept 23rd almost 2 weeks since we had viewed the property. We were then asked who we were and that we would get a call back. An hour later we received a call stating the "property owner" chose someone else and there were TOO many applicants. My negative review comes with the lack of communication and the lack of what they say they provide. If you tell someone it takes 3 business days why did we get the final word in 2 weeks. If you say it's on a first come first serve basis why all of a sudden do you have sooo many applicants that it's hard for you to decide and keep up. Of course you will have many more applicants if you process things slower. I would appreciate Transparency of no I'm sorry it is not going to work out earlier on then all of this back and forth. We all know that time is of the essence and we are all busy with work and life but you shouldn't have to be the one constantly reaching out to a business and chasing them. $150 down the drain with the application fees and zero customer service....will not be using them again.

Simi Valley property management is always on the ball! I've been renting for some years from them…read moreand whenever there is an issue it's fixed immediately and they are on it. I could not ask for a better property management company to go through.

We had a wonderful experience with Simi Valley Property Management!! They are very sweet and…read morepersonable. At the same time they are very professional. They made our renting experience better than we could've hoped for!! Any request that I had, Gina was on it right away. She had a repair guy out promptly and whatever the issue was, she made sure it was fixed completely. She took each and every request seriously and had it resolved immediately. Her staff is very sweet and they are all a great pleasure to work with! I would recommend this company to my closest friends and family!! Great experience!!

We wanted to give a shoutout because Shannon and the team has really gone above and beyond in our…read moretime living here, and we're so grateful! After dealing with so many bad companies in the past, it's so refreshing to work with great people like Shannon who are are super communicative and quick to respond to any maintenance requests, issues and questions we've had. We are super happy living here and working with the company and would recommend them to any and all of our friends. Thank You Prellis!

I have been with Prellis Property Management since 2012 and the only reason I've been with them for…read moreall this time is because of Shannon Green , her customer service has made my company grow and I have dealt with less headaches. She is about her landlord's right and justice . I wana personally thank Shannon Green for being there for my tenants, business, and family . I would not be here if she wasn't here .