I used to love this company when it was holiday. My fiancé and two friends were looking to buy 3 quads (aprox. $30K) my buddy was skeptical because he had problems before with TC, but he went through with it since he knows a salesman. All 3 of them bought the quads and inquired about getting my 09' KX 450f fixed up.
I got a quote to get a full suspension job, motor gaskets redone, tires, rim, and other odds and ends. My quote was $2,600 so I put $100 down on March 14, 2018. I was told as long as I put a few hundred down they would order all the parts and do the job while I pay on it. There was an understanding that if I didn't pay the bill and lost contact with them they would take my bike with a mechanics lien. I was ok with this because I knew I was going to pay them.
I was originally told this would be done the first or second week of April 2018. After calling about the bike around that time, they said it would be done end of April. I asked if it was going to be done in time for my Mother's Day ORV trip. They again assured me it will be done the first week of may. After calling them again, they told me it would be done the second week of may, but in time for my trip. I went back in to check on the bike since no one calls you to keep you up to date, and they still haven't done anything but tore it down.
I told the service manager not to bother with the suspension because I need my bike in time for my June 21st trip I had planned. So we agreed just to have my gaskets and rim done. I was told it would be done before the end of may, but that was also a lie. I called the first week of June to ask about my bike, and they still haven't touched it. They assure me it will be done late friday on June 15th. I call them Friday because jay finally called me about my bike, but it was to tell me they broke some spokes lacing up my rims and now the parts won't be here until wed, June 20th. This is the day before my trip, and they still haven't touched my motor.
As a result I by a new bike from full throttle because I have to have a bike for this trip on June 21st. I call the GM Andrew at TC to tell him what is going on with my bike, and I'd like a my bike out back together and get refunded. He said he was going to look into it and call me. I never got a call, so I called him today, June 17th, on my break at work. He transfers me to the operations manager, who then tells me he is going to charge me labor for reassembling the bike. I told him that's bull shit because they had my bike for 3 months now, and haven't done shit to it. He then told me that customers that pay upfront have higher priority and it didn't matter that I've waited this long, I still had to pay the labor to put the bike back together.
I was told when I took my bike there they would fix it completely with a down payment, and I just had to just just had to pay on it to get my bike back. Now he's telling me I have to pay 6 hours of labor for reassembly of the bike and rim of the spokes they broke. These people are all talk and I wish we would have taken our business elsewhere. It seems like spending 30k between my fiancé and friends would be enough for them to treat you well, but I guess they don't care once the sale is made. I will never shop there again and I will never refer anyone to that store again. read more