Okay, out-of-town visitors, this may be the most affordable option for transportation between the…read moreairport and downtown Toronto, if you PLAN AHEAD. Many of the guide-books (on-line and in print) will say that the most efficient method of getting into Toronto is by Taxi or Limo. Well, that is true. Yet, the least costly method will be to use Pacific Western's Airport Express. You can either pre-arrange your ride on-line or if you are at the airport: Terminal 1- AE Customer Service is located on the Arrivals Level Curbside Post C. Bus departs from Posts B and E. Terminal 3 - AE Customer Service is located on the Arrivals Level Curbside at Area # 25 The cost for 1 way ticket is $CAD 19.95 and round-trip is $CAD 32.95. This is compared to a cab/limo ride which can range from $CAD 45-55 ONE WAY! The downside to this service: 1) there are multiple stops, 2) these stops may or may not be close to your lodging so it may take some pre-planning or use of other public transport between lodging and the pick up/drop off location. and 3) you must really allow quite a bit of time to allow for downtown traffic and any traffic accidents, which may delay pick up and drop off times. This weekend, it took me 1 hour and 45 minutes to get from my pick up point to the airport. I had allotted only 2 hours and 15 minutes for travel, which was tight because of a traffic accident which had thrown all of the airport express buses off schedule. It almost caused me to miss my flight, as a result (flight from Toronto to USA) b/c I had to go through check-in of luggage and customs. Just to be safe, I would recommend allocating at least 3.5 to 4 hours for travel time to the airport to factor in potential bus issues.

From the owner: Group Transportation. Sightseeing and shuttle transportation for groups of all size. Vehicles are…read more29 passenger Mini Coaches and full size 54 passenger highway coach vehicles. Able to travel within Canada and the USA. Some Options could include: Airport Transfers, Dinner Transfers, sightseeing to Niagara Falls, Meet and Greet, Corporate excursions, employee shuttles.

Experienced and entertaining tour guide " Johnny" money well spent, phenomenal view of Niagara…read morefalls at lunch , as expected misty boat ride to the falls,he gave us a insider tip on catching the train and we were able to squeeze in an aquarium adventure. Johnny says he speaks7 languages fluently, and 11 total. Slightly egomaniacal- most guests found him exceptionally funny, grateful for the breadth and depth of his knowledge

Zoom Tours do not deliver on the services they promise, they treat their customers disrespectfully,…read moreand once they have your money they don't care about you anymore. They operate under several company names (such as Royal Niagara Tours), and pair those false names with empty business addresses to hide from complaints, deflect enquiries to "whatever tour computer booked through" (our tour guide Ali's words), and try and confuse anyone who tries to chase them to get their money back. We bought tour tickets from the Royal Niagara Tours website for the Niagara Falls Winter Festival of Lights tour. Their website advertised several different packages with optional inclusions, of which we chose the most expensive package that included all the sights and dinner. The trip started off with confusion and chaos. The bus arrived late, the tour guide (Ali) didn't know who he was picking up, and didn't know what activities anyone was doing. After a speedy bus trip (including plenty of horn blasting) to Niagara, we were hastily pushed to do activities that weren't included in the itinerary we booked. We couldn't ask questions because the tour guide (Ali) was extremely dismissive and rude and brushed us off while continuing to shout at other tour members. He tried to excuse his disrespectful behaviour by saying "he naturally has a loud voice", and has "37 years of your experience" as an excuse for his dismissiveness. Afterwards the tour guide (Ali) demanded we pay him for the activities, on top of the tour we already paid for. Although we bought the most expensive tour package, we were given the same experience as people who paid for the cheapest tour package. As for the sightseeing and activities, we didn't see most of the things advertised. What we did see was via a quick drive by on the bus. Taking photos of the Winter Festival of Lights wasn't possible on a moving bus. We didn't go to Niagara-on-the-lake as advertised. Seeing the falls illuminated was from the bus while we were leaving. The Winter Festival of Lights fireworks show advertised was to start at 8pm, but our tour guide (Ali) rushed everyone on to the bus and left at 7:30pm, angrily shouting at us that the fireworks had ended (even though the restaurant staff confirmed the fireworks show happened the night before and would be happening again that night). There was no time to explore Clifton Hill as advertised, and we were told by our tour guide (Ali) that if we wanted to see it we should eat fast. There was no free time at all even though they advertised 2-3 hours of free time. But the worst part of all was the dinner experience. The group dinner table was in the back corner of the restaurant, where we could barely see Niagara Falls, and the table didn't have enough seats for all guests. While waiting for a solution my girlfriend politely asked if there was somewhere else we could sit instead, but our tour guide (Ali) raised his voice towards her and told her that she was just "complaining, complaining, complaining!". Once the restaurant staff brought some extra chairs we headed to the buffet, but our tour guide (Ali) literally jumped in front of my girlfriend, raising his voice once again and saying "so you're not eating now!?", to which we politely and calmly replied that "we are going to the buffet to get food", which received yet another raised voice response from our tour guide (Ali) of "then why are you taking your bags!?". This is the point where I asked for contact details to call the tour company, as our tour guides behaviour was becoming too much to tolerate. The tour company representative agreed to settle for a refund, and asked me to send an email detailing the issues, which I did, but not surprisingly, after 3 months of trying, they still neglect to respond or give us our refund. Unfortunately there is a word limit for this review, but overall this was one of the worst tour experiences we've ever been on. We paid a premium price for what was supposed to be a unique and special Winter Festival of Lights experience, we were rushed around in disorganised and confused chaos, we didn't receive the advertised package of experiences, and we were treated horribly by the tour guide (Ali). We could've had a better experience for half the price by booking our own bus to and from Niagara, buying our own tickets for experiences, buying our own dinner, and saving ourselves the poor treatment from a rude tour guide and scam your company. I would not recommend anyone to book through Royal Niagara Tours or Zoom Tours, and carefully investigate any Niagara Tour company before booking, as they will more than likely try to hide behind some other business name.

Simply "The Best" These Professionals have many years experience with moving the worlds "A"…read morelisters" around Toronto... and far beyond. Fantastic thoughtful chauffeurs. Royal 1st class treatment all the way! (if that's what you wish). An accommodating "you name it" staff. We really enjoyed our chauffeur "Shelly", who is just a joy! Sincerely, Howard & Cindy Bates. Hamilton Ont.

This is a late review but SO well deserved. Clean, smooth rides and they are so punctual! One less…read morething to worry about when you're planning a big event. Rob was always quick to respond and extremely accommodating.

‼THEY LOST MY CAR AND MY KEYS - AND REFUSED A REFUND‼…read more From start to finish, this was an absolute nightmare and easily one of the worst customer service experiences I've ever had. I am completely disappointed and frustrated by the total lack of professionalism, competence, and empathy shown by staff, including Vijay (shuttle driver), Sarah (receptionist), and Saran (manager). When we arrived to pick up our car, we were told it would be ready in 15 minutes. That turned into OVER THREE HOURS of waiting with no real explanation, no urgency, and zero accountability. We were repeatedly ignored and misled. They eventually admitted they had lost our car key and didn't even know which vehicle they were looking for. Because of their negligence, we were delayed from getting home by two full days, causing major stress, disruption to our plans, and significant out-of-pocket expenses. This was a complete failure of service. An assistant manager (name unknown) verbally attacked me, falsely accused me of being racist, and claimed I was "taking advantage of their small business because they are Indian." I was also accused of lying about providing the correct key and was mocked for not being able--or willing--to pay for the expenses they caused. This behavior was unprofessional, inappropriate, and unacceptable. When we finally got our car back, we were given cheap knock-off replacement keys, not a proper dealer replacement, and the battery died the same day. Losing a customer's car and key, lying repeatedly, breaking promises, and then insulting and gaslighting customers instead of taking responsibility is disgraceful. We are now pursuing this matter through small claims court. Do yourself a favor and book literally anywhere else. There are many airport parking options in Toronto -- this should not be one of them.

My experience at Jetway park was great. Had no issues with check in and check out. The prices are…read morereally cheap. I had no issues making an online booking, very easy to use their website to reserve and they called me to confirm all the details which was great. There was no extra charge for a shuttle ride to the airport. I left my car on April 2nd and returned April 10th and I was charged $118 with tax which I believe it was for 8 days. I got quoted double that amount at other near by companies. They also sent me a picture of my car during the check in process so I have to give them credit for being transparent

I had a pleasure working with Pawel and his team. I needed some expensive photography equipment…read moreshipped from LA to Toronto, it was time sensitive so I was stressing out. They handled things just right, my shipment arrived on time and nothing was damaged. They were super responsive the whole time, my anxiety was driving me crazy and it really helped to see someone in control. Thank you guys!!

From the owner: Amplify Logistics specializes in freight shipments across all of the North America. We focus on…read morecustomer service and problem solving. We are available to our customers 24/7 no matter what.

Great staff at check in. I think they are Dnata staff. Shamim was very efficient and naina was…read morehelpful in resolving my seat allocation issue. Boarding was a bit of a hassle. Supposedly the terminal one area/ gates have some construction and they had to shuttle us in buses to another terminal (not terminal 3) i think called IFC. And then boarded from there. Hopefully this can be resolved soon. I was in business and the welcome drinks are very nice. Surprised that there wasnt the normal strawberry garnish on the pink rasberry drink. Food is spectacular as always.

Very dangerous drivers!!! Extremely aggressive driving maneuver in no passing zone on rural route,…read moremissing head on collision with oncoming tractor trailer by a blip of a second! Potential for multiple fatalities of passengers on bus and drivers on road (including me and my husband behind). Called twice and emailed with pictures and asked for a response regarding their investigation .... Crickets!! I would NEVER travel with them...I value my life. Very dangerous drivers!!! Extremely aggressive driving maneuver in no passing zone on rural route, missing head on collision with oncoming tractor trailer by a blip of a second! Potential for multiple fatalities of passengers on bus and drivers on road (including me and my husband behind). Called twice and emailed with pictures and asked for a response regarding their investigation .... Crickets!! I would NEVER travel with them...I value my life.

Terrible customer service. Requested the luxury mini bus and got a musky smelling old white bus. I…read morewill NEVER book them again!

Just got back from the tour and was tempted to give my feedback, I loved the Niagara Falls…read morespecialty tour provided by Best Toronto Tours, it was worth every penny and the customer service was amazing. Jenny

From the owner: We are top rated tour operator, we offer daily Niagara Falls tours from Toronto, Toronto City Tour,…read moreThousand Islands, Canada’s Wonderland, African Lion Safari, YYZ Airport Shuttle service, our tour starts from $79 Per person.

The 3 day trip to the tulip festival was terrific! The tulips were at their peak! We would…read moredefinitely recommend,

excellent tour guide Sash and driver Michael. hotels clean…read moreand comfortable quick and easy system loading and off loading,