I found everything I need at this location and staff was very helpful I came in to send a special…read morevase to my grandmother they wrapped it very well with bubble wrap then filled the box with what they call peanuts!! which is the small pieces of foam that prevent the item from moving all in all it reached there safely and in one piece again Thank You Guys Very Much!!

As I have not heard back from your company at all I will continue to post on social media…read moreplatforms/leave reviews and reach out to any individual I can until this issue is resolved.  I waited a few months before posting this review to give myself time to process and decide whether or not I need to post a review, but after careful consideration, I decided that it is necessary to share my unacceptable, poor customer service experience from this company. I used this company and this specific store (#530) to ship out a package (this was on September 18th, 2020). I had paid a whopping $378 for all the shipping and duty fees.. which I had expected. The worker, Ben had said that everything is paid for and no additional shipping or duties would be charged as it was all paid in full on that day. Furthermore, Ben said that the recipient of the package would receive it on September 26th, 2020. To my surprise not only was the recipient charged additional duties, but the package arrived 3 months late. I understand that shipping may be delayed due to the pandemic, however it would have been nice to be informed of the changes. I had paid for expedited shipping for the recipient to receive this 3 months late. This package was full of essential non-perishable food, PPE, and clothing for a third world country. They needed these items asap which is why I expedited this order. After the 26th, I had contact UPS customer service to follow up with the status of my order as the tracking number was not providing me with any updates at all, it kept saying that it was shipped out but that the receiver and sender had "abandoned the package". When I contacted customer service all they had told me was that they cannot find my package or the invoice for the package and that they can give me a credit of $100..... a credit for $100 after 1. My package filled with over $1000 worth of items is nowhere to be found and 2. I paid almost $400 for expedited shipping. When the package finally arrived 3 months later I was shocked and embarrassed to hear from the recipient that they were asked to pay a few different fees (totalling 500 Canadian dollars). In addition, the package was first delivered to another part of the country because the postal code that Ben had inputted was incorrect - even though I provided the correct postal code at the store and the address is clearly labelled on the package. I am absolutely DISGUSTED at the courier service, customer service, and communication that this company provided. To this day I still have not heard back from the company about my concerns. I would NEVER recommend this company.. even for local deliveries, you get cheated out of your money and charged additional fees with no accountability from the company.

Great help in getting a package out and helped with getting the customs invoice together! Much…read moreappreciated!

Visited this place once and decided never to visit it again. So not the UPS service quality that we…read morehad experienced in the US. The staff was rude and unprofessional. And with that attitude, I couldn't really trust them with the package I had to send. I had my peace of mind by rather driving down to FedEx on Derry Road which was really good and trustworthy.

Unreliable, unprofessional, untrustworthy. Didn't show up when he said he would, refused to send an…read moreinvoice as promised, overcharged.

We used take my junk today. Very professional and took his time to ensure what we wanted to get…read morerid of. And he was very covid sensitive even with payment. Can't say enough about Andre and his service. Highly reccomend him.

I had a last-minute job and they delivered perfectly at a reasonable rate. Reliable and highly…read morerecommended!

Amazing. Responsive. Reliable. They are by far the best local courier service in the GTA.read more

Assured arrived on time, we're professional and prompt it…read morewas a pleasure doing business

I needed one small package delivered and the large companies were charging a lot of money. I…read morecontacted Assured Parcel and they quoted me an extremely reasonable price. They say if it looks too good to be true, it probably is but not with this company. They picked up exactly when they said they would and delivered it exactly when they said they would. They were polite and caring since my parcel was fragile. I highly recommend them and will use them again when the occasion arises. I think they may be a new company and I wish them much luck for a prosperous future.

Franklin literally nothing short of a life saver! It was a…read morebank holiday and he went above and beyond to help me get a travel document notarized! Super friendly and nice and helpful! Very reasonable prices!! Thank you again Franklin!

Andrew and the group at Turtle do a great job. Professional,…read morecourteous and competitive. Good courier co. Need I say more?

I have been using them for many years now and Andrew is the best to deal with. He understands my…read morebusiness which is time sensitive. Sometimes I use the direct option and sometimes its a same day. Either way they always get the job done. prices are fair. Thanks Turtle...