We were in the process of selling our house in June 2025. The buyers ordered a plumbing inspection…read morethrough their own contractor, and a sewer line leak was found underneath our hallway bathroom. We also needed some repairs to our water heater, as well as replacing the water shutoff valves in the laundry room. We got three bids from different plumbers, and Super Flush Plumbing came in at the best price. The house was vacant, so any work performed had to be done without any supervision. The plumber, Hershel and his excavation crew, came out and dug an 8 foot tunnel underneath our house to reach the reported leak. After the pipe was repaired, he conducted further testing to see if the leak was fixed. All of a sudden it became "multiple leaks" that were found in the same bathroom, as well as a potential leak under our laundry room on the opposite side of the house. It started as a $5,300 sewer line repair--then they added on a $705 charge for (according to their invoice) "having to chip through a beam in order to make repair." Then it became an extra $150 charge to "replace angle stop at hall bath toilet." Then it became an extra $2,983 to fix one of the other "leaks" that were found in the bathroom. THEN, it became an extra $1,338 to replace the p-trap under our bathtub which was also "leaking." But wait, there's more! An additional charge of $783.91 to "replace waste and overflow with a/c condensate on hall bath tub." What started as a $5,300 sewer line repair turned into $11,260 in leak repairs. Combined with the water heater repairs and shutoff valve replacements in the laundry room, we had now spent a total of over $13,000. The buyers, who are already under contract, need every leak fixed before closing on the house. The plumber then conducts further testing on the rest of the house. Sure enough, he confirms there is indeed a leak underneath our laundry room. In order to reach the leak, we can pay a couple thousand dollars to dig another tunnel under the house--OR, we can with the much "cheaper" option and let him jackhammer a hole in our dining room floor for another $3,200. He then tells me he's "pretty sure" we have a potable water leak at our water meter, as the box is constantly filling up with water. This was officially the nail-in-the-coffin and were ready to move on and find another plumber. Meanwhile, work has yet to be completed on the previous bathroom repairs--Hershel needed to backfill the concrete that was dug out of our bathroom floor during the repair process. The 8-foot tunnel that was dug under the house also needed to be backfilled. At the beginning of this whole saga, we had paid Super Flush about 50% up front before work could begin. Hershel informs me that they are requiring the full payment to be submitted before they can backfill the tunnel and concrete. I informed him that I've never had a contractor or vendor EVER require full payment before work was completed. He then tells me he needs to "ensure that we get paid. We have to pay these guys to put all the dirt back." Uh, we've already paid you several thousand in work...you're telling me you don't have the reserve funds to pay the dirt crew? He then says "We are a reputable company and that is not how we work." He agrees to finish the work and we pay him what's due. We decided to hire a master plumber, with 30+years experience, to come out and perform another leak test. His report showed that there was NO LEAK found under the laundry room and NO LEAK at our water meter--it was just groundwater filling up the box. A few days later, we hired a sprinkler system company to replace the double-check valve (which we knew we've been needing for a while), and they also confirmed there is no leak at our water meter. Ultimately, my wife and I should have trusted our gut a lot sooner and recognized we were getting screwed. We're not handy with repair work, so we just trusted what Super Flush told us was needed. I wanted to give them the benefit of the doubt, but it ended up costing my family several thousand dollars that were "flushed" away.

very reasonably priced. arrived on time. very friendly and personable. great service. uses an app…read moreso you are aware of every step of the job. you can even track his location to know when he will arrive. I will definitely call again for my plumbing needs.

These guys came into our gated community at 6:45 am with a loud muffler on their truck. The were…read morespeeding through the neighborhood and ran a stop sign and revved their engine several times. Then instead of pulling up to the exit gate and waiting for it to open they sped out the entrance gate. If there had been someone entering, there would have been a head on collision because of how fast they were going out of the wrong side of the entrance. We do not appreciate actions like this in our neighborhood. Please get your employees in control. If I could have read the license plate number I would have turned them in to the police. Crown Valley neighborhood in Weatherford.

Absolutely amazing work and utterly professional. Worked all day in the rain trying to make sure we…read morehad hot water for the night. I can't stress enough how well they took care of me, with extremely positive attitudes. They also took the time to explain to me how this hole system works and answered every question. I couldn't recommend them enough.

Cody and his crew did an excellent job with the tune up on my sprinkler system. They replaced…read moreseveral heads that needed to be raised. I felt that their pricing was more than fair. I would definitely recommend Cody Irrigation. Thank you!

ABSOLUTELY THE BEST! Cody always comes as soon as he can without missing other prior appointments -…read morehe does a thorough job all the time and is very reasonable in price.

Total Solutions Decatur Texas overcharged me by 110%, be…read morecareful of the first estimate you are provided! Two residential exterior faucets failed from ice formation overnight because I was unaware they could do so if a hose remained attached cost me $499.99 very similar experience as those below. The Review app seems to take your phone nbr rather than your actual home...I expect these are all from the same plumber Total Solutions My offer to pay Charges Service Call: $72.50 $72.50 By the hour serv. Tech 1.5hrs @ $165/hr $247.50 $165.00 1hr Materials/products 4" Frost Proof hose bibbs 2 - PRIER 1/2 MIP 4 FROST PROOF HOSE BIBB LF 478-04-LF (2 @ $83.00ea) $166.18 2@$37ea*1.30% $96.20 TOTALS $486.18 $333.70 invoiced ($499.99) The total time to repair was less than 45 mins. Your worker was gone for approx. 1hr to obtain parts. Your Service call should have made certain he had these faucets on his truck before traveling to my residence. That faucet is a commodity plumbing item during the winter for plumbing contractors. Early in the visit after he was able to see the faucets the worker had me sign a work order for $237.00 total. He never explained the cost of the units, nor did he mention the travel time will increase that cost by 147.0% to $499.89. Had he done so, I'd have paid the $237 and wrote it off to experience. I'd still have to hire a different contractor but I could get a fair cost estimate b/c I then knew what I was dealing with. Your service took unreasonable advantage of me in multiple ways. The applied travel time to obtain the faucets and their markup costs are exorbitant. The exact part from many vendors is listed online and available locally at a retail price of $36 to $48. In my offer I marked that retail price up 30% over retail cost. Total Plumbing cost was actually less b/c Total Plumbing buys in quantity, to receive a substantial discount. Further, there are less costly, equally effective though perhaps uglier, versions for even less from Total Plumbing vendors. Please refund $145 to my account. If this remedy is not provided, then I never again will use your service, and I will tell my experience to others. Too often, unscrupulous contractors seek to take advantage of elderly customers. I learned now this is NOT simply a misunderstanding by the worker and/or others about fair and reasonable costs, it was an effort to do otherwise.

Requested service for 2 frozen outdoor faucets. Was quoted $237....got charged $500 by adding all…read morekinds of unfair extras which were never discussed, such as 2x + mark up for faucet valves ( retail $35 ea, charge $84 ea) extra time ( did not have the valves on the truck, so had to go get them. Travel time to Decatur is 10 minutes, charged an extra hour and a half at @ $165.00 per hour) When back, it took him 15 minutes to put them in. When confronting the owner he said charges were fair. So apparently he engages in a very dishonest modus operandi. DO NOT RECOMMEND. BUYER BEWARE.

J&R Plumbing was there for my friend when she needed help with her leaking faucet…read more She was telling me that the response time was quick, service was done asap, and the plumber was a genuine and trustworthy man. Thank you J&R Plumbing for being reliable for the community!!

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