I called Joe Dorety out last night because my house was flooding a bit. My wife was home alone while i was in dallas, and the way she described it, it seemed like the supply line for the toilet had blown. Turned out it was coming up from the drain.
I didn't know this, but prior to my arrival, he made a comment about my wife being a blonde, implying she was dumb because she didn't know how to reset the breaker for the septic system. Had i known this i would have kicked him out of my house the moment i arrived.
He took me outside and showed me the tripped breaker for the septic, declared that the septic system was broken, and advised me to contact our septic company because the overflow pump wasn't working
Septic guys came out this morning. The tank levels were low, the breaker Joe had flipped was for the aerator, not the overflow pump, and the stoppage is actually not the septic system, but between the guest bathroom and the outlet. The aerator simply had a bit of debris on the end, and that causes the device to flip off. It's working fine now
So, to recap. I paid 170 bucks for someone to come out, insult my wife, declare that my problem was septic when it wasn't, and leave.
I have another plumber uncloging our pipes between the outlet and the guest bathroom now. I don't mind when people make a diagnostic error all that much, but to do that and insult my family is unprofessional. Both he and I are fortunate that i didn't know about this comment when he was still in my house. read more