My hot water heater in the attic gave up the ghost after 15 years of good service so I got busy and…read moredid my research. I was very pleased to find Legacy Plumbing who clearly had the best reviews for plumbing services in the Dallas area. I asked them to send their top-notch expert technician, and I was very fortunate that they sent Jason and his excellent assistant (Ricardo) to my home the next day. They carefully removed (and disposed of) my old water heater and did a beautiful job of installing the new one (it was made by A.O. Smith Corporation). The installation job required several hours but it was clearly done properly. During the entire installation process, Jason kept me well informed. I highly recommend Legacy Plumbing for any plumbing or water heater installation needs. This is a very professional company what goes out of its way to provide exceptional customer service. There was no sales pitch and no pressure. As I have always said, selecting a reputable company and high-quality equipment is important, but having it installed properly by a team of highly knowledgeable experts is the most important aspect of the job. Jason and his wonderful team did exactly that.

UPDATE Mar 2026: They did it again. Called yesterday and got the plumber to replace flush valve on…read moretoilet the next day. Yea!!! Background: Legacy Plumbing and Ace Home Services (specifically Ace Hardware Home Services) is that Legacy Plumbing is now an Ace Hardware company. Legacy Plumbing continues to operate under its own name, maintaining its 20+ year history and high service ratings in the Frisco and North Dallas areas.

I had a light switch that died and they came to fix it so quickly! I am truly impressed with their…read moreservice! God Bless you guys!

Top tech Electricians maybe okay or great but their plumbers and their plumbers management IS…read moreHORRIBLE Got charged $1400 for dishwasher install, looked at receipt and connection hose was $400.... Not sure what a dishwasher connection hose would be $400 I complained about the price of the hose and the the damage their plumbers did .. Their management called and said they'll refund me.... NEVER GOT THE REFUND don't go there got plumbing

I'm a repeat customer of Advanced Plumbing Services and always appreciate the prompt service. The…read moreprices are reasonable and the staff are friendly and knowledgeable.

Arrived early, was very informative over the annual tankless maintenance and helped pick out a…read morefiltration system that will work for my area. Thanks for the help John!

I was in the process of selling my home when a hydro static test failed on my plumbing. With the…read moreclosing date nearing and time running out, AM plumbing was able to squeeze us in to their scheduling and get us fixed up. They were able to successfully remove the damaged drain line and install new pvc in a couple if hours. They were able to do the repair and test the lines again all within a day. Theyre pricing was the more reasonable of all of the plumbing companies that had come out. Can i mention the customer service over the phone? With things getting hectic, the lady on the phones was able to give me full 5 star service and make the entire selling process less painful. She was able to provide me with everything i was being asked for from the buyer, and almost instantaneously so we were able to prevent the close date from extending.

Service was exceptional. Plumbers were courteous, knowledgeable, honest, and efficient. Highly…read morerecommend.

The problem of a pressure restrictor was fixed and no cost. They had put it in a month back then…read moreproblems with in the house were fixed as well as sprinkler freeze break. Toby is the Best. His crew works so well and friendly.

We needed a water heater replaced. They answered the phone and walked me through the replacement…read moreprocess and even quoted me over the phone. The owner was going to be in my area that afternoon, so he stopped by to confirm everything and scheduled me for the following morning. His crew was on time, they finished quickly, and did everything they said they would do. I had a new water heater by lunch. The final price was exactly as quoted. I could not be any happier with their prompt service and quality of work. Thank you, Imperial Plumbing!

They are very responsive and can come out quickly if needed. I paid a very hefty price for a new…read morehot water in the attic 3 years ago. This unit has an automatic shutoff if water is detected in drain pan. When we have very strong thunderstorms, the paper cover on the sensor will become wet and shut off the water. I called to ask about this problem and they sent 2 plumbers who spent 15 minutes in the attic, told me there was no roof leak and charged me $86. This is after spending a lot of money with them over the years. These folks have gotten too expensive and so I will looking for a new plumber.

Great job! They serviced my tankless water heater this morning and raised the water temperature…read morefor me. Steven showed up on time and completed the job in 30-45 mins. No mess left behind. I would definitely use Absolute Plumbing again.

We scheduled a service visit for 11/27/2024. The service representative, Daniel, was supposed to…read morearrive and call between 2 PM and 4 PM. However, by 4:45 PM, I had not heard from anyone, so I called the company. I was assured he would arrive soon and would call. At 5:45 PM, I texted Marlou online with the information; she said she would escalate the matter and have a manager call me immediately, but no one called. I called the service number four more times, receiving the same response each time: "We will have someone call immediately." Yet, no calls ever came. On 11/29, I emailed about their lack of service and still received no response from the owner or management. Ultimately, I had to fix the gas stove leak myself. Do not call this company for any type of repair.

Wonderful place! We have used this place twice and this is now the 3rd time they have had to be out…read more(for different issues), we live in a 1972 house with multiple issues LOL We called them and they were able to schedule us the same day, their guys are courteous and if they are not able to be on time, they call! Their office staff is top notch and has stayed in contact with us during our issues, each time, to make sure the issues are being fixed. Very cool to use a company who cares for their customers like this place does. My toilets both flush, with NO leaks in the hole! The pictures here in this review are BEFORE & AFTER Drego (the repairmen we had this time) fixed the issue. I love this company! They really go the extra mile for their customers. God Bless this company and it's employees.

There's nothing as exciting as when a tenant calls up saying there's water leaking from under a…read morebaseboard (except maybe playing Russian Roulette, but I'm not sure about the latter, and I don't intend to find out). We went over and looked at it and unfortunately it didn't look like something simple, so we needed a plumber. Our neighborhood plumber was booked a week out, and so were the two others he recommended, so it was off to Yelp to look for one... found a five star plumber, asked Yelp, Yelp offered to send info to multiple plumbers, and Ray was one of the ones that responded. I was a little nervous about hiring a guy with only one review on Yelp, but he had good reviews on Google, Angie's List and other places so I decided to give him a shot... being available to come out the next day was definitely a big plus. I was a little nervous when he came out in an SUV with a magnet on the side instead of a fancy painted truck but he definitely knew what he was doing. Unfortunately we had to replace an entire shower valve ($$$) instead of just a cartridge ($), but he did a great job and put an access panel in the wall instead of just leaving a giant hole in the sheet rock like I was expecting, so that was a nice plus. Other pluses: entirely paperless, Ray showed me a complete estimate before he got started (which ended up being the final bill), and was willing to explain things. His pricing for the shower valve replacement I thought was pretty reasonable. Minuses: when diagnosing the leak he noticed one of the toilets was leaking (into the bowl) so I asked him to fix that... the charge for that was I though was pretty high since he was here for something else as well, I've replaced toilet innards and it's pretty simple with cheap parts. But he did have the price on the estimate so I can't really complain. Overall, I definitely would recommend him and will call him again for other issues... hopefully not any time soon though :)

Very responsive. Great communication. Work was done professionally and quickly. Highly recommend!read more

Mr. McNeil has helped us many times over the last 8 years. We live in a very old house and are…read moreprone to various plumbing issues. He comes the same day as we call, and is always professional and courteous. He won't sell you something you don't need, and he'll give you his honest opinion on the best way to fix the problem. He works quickly and we are so thankful for him. Support small local businesses and give him a call!

I called to have a wax ring replaced on a leaking toilet. I've done this job myself many times, but…read morenow suffer from arthritis. I even supplied the wax ring and shims for leveling. This is a 20-30 minute job. They wanted to charge $455!!!!!!! And we are paying for their annual inspection service. So tired of plumbers who are taking advantage of customers with their commissions based abuses.

The initial estimate promised a lot but DEFINITELY didn't deliver. If you use them, my advice would…read morebe to print a copy of the work you're being quoted for and go line by line like we did to make sure it gets done. Force Home Services were at our house for 3 weeks because they kept half-assing everything. Below are examples: 1.) They were supposed to replace and level the pad for external unit. They only replaced the external unit. I had to call them back out to replace the pad and then back out again to level it after they propped it with a 2x4 (see pic) 2.) They cut the suspended duct work in the attic and left it with several kinks which was restricting air flow. I had to call them back to re-hang all of it and make sure it was flowing properly. 3.) We had just installed all new blow insulation throughout the house the year before... they threw their metal scraps, empty coffee cups, tape rolls, and rags in the insulation. I had to go through with an extension grabber and get as much as I could. There's still a QT coffee cup up there that I simply can't reach (see pic) 4.) They agreed to clean the duct work throughout the house. They only cleaned the upstairs. I had to call them back out to do the downstairs and they still didn't get all of them. 5.) They twisted the valve on our external hose bib so far to the right that they broke it and caused it to leak... which made a swamp on our side yard for about 2 weeks. Not really sure why they even had to use the water. They sent a plumber to replace it but then water began leaking into our master bath and master closet. 6.) The leak inside the house, caused by fixing the leak outside, required a second company (Dry Force... unaffiliated) to come in and dry out what was behind the walls and on the floor. This required ripping out some of the padding in our master closet and plugging in 4 industrial sized drying machines for a about a week. Our power bill was easily $100 higher from power used and heat generated that month AND when the equipment was removed, Force was only willing to pay to replace the bare minimum from the damaged caused. After the water incident, I just had them cut me a check for what they were willing to pay ($250) and opted to do the work myself in order for it to be done right (the first time). We will never use or recommend them again.