We purchased our home from Taylor Morrison in 2020. In 2024, we began experiencing plumbing issues, which initially seemed minor and were temporarily resolved by a plumber. Unfortunately, in 2025, we experienced a major sewage backup in our kitchen sink. Another plumber had to investigate further by going under our house, and ultimately determined that the issue likely stemmed from a construction defect--not normal settling or wear and tear. We were advised to contact the builder, but getting in touch with someone at Taylor Morrison was extremely difficult and required persistent follow-up. Eventually, they did agree to cover the cost of replacing the main sewer line, which confirmed that the issue was due to poor construction. However, we were still left with over $5,000 in out-of-pocket expenses just to diagnose the problem -- not to mention the fact that we couldn't use our kitchen sink for over a month while waiting for the builder to act and coordinate a vendor. This situation should never have occurred with a new home. It's unacceptable that we had to bear the burden of cost, time, and inconvenience due to the builder's construction error. We were more than patient throughout the process, but the lack of accountability and customer service was extremely disappointing. We cannot recommend Taylor Morrison to anyone looking for a reliable builder. read more

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If I could give a 0, I will. Taylor Morrison's Earnest Money Retention Scam (North Sky Celina) - 100 N Sky Dr, Celina, TX 75009. I signed a contract in June, but THEIR lender demanded: Higher insurance deductible , or extra cash to buy down rates to approve my final loan. When I refused (financing contingency), they kept my $5K deposit--even though the home is now back in market priced higher than it was and will sell to someone else who will pay the deposit again to them. Their 'final' denial emails including Tom Cawthon's email admit no losses to them. TREC/DTPA complaints are pending. Please be aware especially first time home buyers and buy from any other builders but them. They are very predatory. read more

Avoid Taylor Morrison - Safety Hazards, Warranty Failures, and Legal Threats at Ridge at Northlake, Texas We purchased a home from Taylor Morrison in Ridge at Northlake, Texas, and the experience has been full of frustration, safety issues, and legal intimidation -- far from what you'd expect when buying a new home. From day one, our home had major construction issues: a leaking floor, a blocked primary shower drain that went unresolved for over a month, squeaky floors, second-floor leaks, and numerous cosmetic defects -- some existing even before closing. We also had serious disagreements with Taylor Morrison when they changed the exterior features of our home without informing us, including the window trim. They later claimed it was an "LTV screen" and part of their standard design, but this was only disclosed after we filed a BBB complaint. Their lack of transparency is deeply concerning. One of the most alarming moments was when our GE stove began sparking, and one of us experienced an electric shock. This was a clear emergency -- yet we received no support from Taylor Morrison, as all communication had been redirected to their legal counsel. The lawyer required that we submit issues by email, which is completely impractical in emergency situations. Imagine having a sparking appliance or a life-threatening hazard and being told to draft a formal email instead of receiving timely support. We also had a clogged AC drain line that led to persistent indoor humidity at 75%, creating a high risk for mold. Taylor Morrison failed to address this; we had to contact the HVAC installer directly, who confirmed and resolved the clog -- again, with no involvement from the builder. As we raised these valid concerns, Taylor Morrison began closing warranty tickets without performing the work, escalating things instead by hiring a lawyer and issuing a cease-and-desist letter. They even threatened us with trespassing charges, despite still building on our street. Now, every warranty-related communication must go through their lawyer, which only adds stress and delays. Instead of taking ownership and resolving issues, Taylor Morrison's leadership appears more focused on silencing homeowners through legal threats. Sadly, this is not an isolated case. Taylor Morrison has been involved in multiple lawsuits over mold, negligence, and breach of warranty: Taylor Morrison of Texas, Inc. v. Ha - Mold-related construction defects and illness Taylor Morrison of Texas, Inc. v. Skufca - Mold exposure affecting children Taylor Morrison of Texas Inc. v. Kohlmeyer - Breach of warranty due to mold and construction issues This was our second home. Our first, built by David Weekley Homes, was handled professionally and respectfully. Based on our experience with Taylor Morrison at Ridge at Northlake, Texas, we strongly advise prospective homeowners to avoid this builder. Your safety, mental peace, and investment are worth far more. read more

Bad quality construction and materials, properties have water intrusio. they didn't honor warranty.

This company will build you a subpar house and then when you call on inspector out to an inspect it and they point out the deficiencies instead of talking to their builders or reprimanding the people who built the home under their name. They go after the home inspector. They do not care about you and your family living in a nice home. They care about profits. This is my opinion of this company. Do not buy homes from this company read more

Good luck if you need something fixed under warranty. They cut corners. Also, they build the absolute worst fences and landscaping which is conveniently not under warranty. Our fence got a hole not even a month after we closed, and there it still stands a year later after they said it would be fixed as a courtesy because it was 100% their fault. I submitted a warranty ticket to fix our back door which was not installed properly. There was a gap at the top and it hit the side when closing. They fixed it, but now there is an even BIGGER gap in the bottom letting all of our heat out during the cold front. They said it's classified as "homeowner maintenance" because my warranty ended two days ago. This is a DIRECT result from the first warranty ticket that was resolved literally five days ago! Absolutely unacceptable to classify it as homeowner maintenance when it was CAUSED by the FIRST WARRANTY "FIX". read more

Taylor Morrison used factory seconds, materials that honest contractors will not use. We have a home in Queen Creek, AZ 85142 (TRACK FACTORY SECOND HOME) it is a piece of poop. We were told they were building a new home. Embarrassed to have people visit. It's worth maybe $87,000.00. We paid 1/2 Million for this piece of poop. Many promises but not kept. Embarrassed to have people over. Cabinet's are thin and grains do not match on even one door. Cabinets TOPS in master bath have chips, they will not repair or replace. Paint with water paint and watered down. Appliances are the cheapest money can buy. The warranty people are nice but obviously primed to say no. The original walk through was not complete. He checked the paint only and put blue tape everywhere. The people are nice, Jake and Bob but other than that this house is a factory second through and through. Service Requested: They come out and are nice but no no Taylor will not make that right. Quality: Poor Value: Can not be more that $87,000.00. It is a fixer upper NEW HOME. ALERT::::::DO NOT PURCHASE FROM TAYLOR MORRISSON read more

Trash, do not buy home from these people under any circumstances. They cut corners and lie about everything.

Would not recommend building with Taylor Morrison. We've been in our home for only 7 years and have had so many expensive issues. Floors failing and needing ripped out, HVAV problems, all appliances needing replaced or repaired. I'm sure the quality has gone down even more since then but they simply don't use quality parts & their customer service doesn't care. Once you're in the home they're not interested in helping. Just another track home. I love our house but I wish it had been made to actually last. read more

TM uses a smoke screen sales tactic to assure potential buyers that other buyers have rated them the top builder with satisfaction from buyers. This stunt is fake news to say the least. The building site manager emails buyers after the purchase of the house and suggests that they get an outstanding rating from buyers which could be considered a micro aggression technique. The quality of the homes are very cheap from the outside to the inside. The structural integrity is poor paired with cheap materials and any potential buyers will have a buyer's remorse purchase. The property that my complaint concerns is River Ridge. The builder is more concerned with the visual appearance rather than the overall quality of the house. You're not allowed to decorate your property due to strict governing of the builder who instructs the HOA on what's acceptable. Please don't buy at the river Ridge property unless you're desperate and don't care about the quality of your home. read more

I am currently in new home agreement with Taylor Morrison, Sunfield community in Buda, Texas. https://www.taylormorrison.com/tx/austin/buda/sunfield?utm_medium=organic&utm_source=google+local&utm_campaign=TX.Austin.7.856917&utm_content=TX.Austin.7.856917 I want everyone else to know that I am having very poor experience with the Sales Representtaive. She has been unprofessional, poor attitude, and has been unilateraly throwing all kinds of unreasonable conditions such as inspection date and closing dates. And keeps threating that I will be in default and Taylor Morriosn will cancel the agrrement if I do not follow their timeline. I beleive this sales person is incetivized to sell the property in March for a bigger commission and that is why she is using all the tricks she can. Regardless, this company needs to step up and show improved customer service and be reasonable in setting up walthrough and clsoing date and time. It should not be my way or high way. read more

Go to any other builder than Taylor Morrison they don't honor their word or contract. They lied and never refunded our money! We are out 15K and they wont give us it back. Use Lennar or anyone else! read more

Taylor Morrison Tomball - Do not buy from them, their warranty department will give you a run around. We haven't had AC for months, the house has been at 83. read more

Fraudulent business practices. They will try to strong arm you, so don't give in or better yet, don't buy a home from them. If they tell you anything, make them put it in writing or the only thing you can trust is they will screw you over. Just look at Clint who is responsible for so many passed off customer in the Harmony subdivision. Lies after lies. 7 weeks and they cannot give me answers to 4 questions or take accountability for continuously not reading or providing the agreed upon and paid for selections. The executive team cannot be bothered to respond, so this is the behavior from the top down. We moved in 3 and a half months ago and only 2 things of the 18 exceptions to closing have been completed correctly. They have passed the work on to 4 different people. The attached picture is the second attempt to fix the issue and they will only make things worse once they get your money. Before closing reference the options clause and request your money back for any options not completed, because they never will after you give them your money. read more

Taylor Morrison Homes - TM warranty rep (Barbara) when they failed to supply the agreed upon exterior selections and I questioned it. - General Contractors Near Me - Katy, Texas

Taylor Morrison is a garbage builder who only cares about profits and basically cons homeowners out of their money for a low quality house they pay top dollar for They then rely on lobbied for legislation and lawyers with less integrity then pond scum to deny the homeowners claims. They force you to spend thousands, hundreds of thousand in the arbitration process And make up ridiculous lies even when the situation is so obvious any person just needs to look with their eye balls. Do not buy from this builder. The people who work for them should be ashamed of themselves. read more

Would never buy another house from Taylor Morrison. They used the cheapest materials. Diluted concrete on driveway. Patched concrete?? Cheap kitchen cabinets and bad customer service read more

I think they just want to cash on the market and feed on their customers like parasites. They have a new community in mckinney and every lot they open is a bid. Not sure what is the point of joining their VIP listing. read more

We have purchased a house through Taylor Morrison and within the first month we've had multiple things go wrong broken pipes Brown water piece of shoe molding missing fences came down during the storm because they did not put concrete on the 4x4 post Etc. When trying to get these matters taken care of I didn't know exactly what to do I hired a plumber to fix the situation because a hurricane was coming I hired a plumber to come out and just get this fixed because we were worried we weren't going to be able to get somebody to handle it they will not reimburse me my money they're more concerned about making sales then taking care of the community that was damaged during the storm there's literally trash flying around everywhere and dirt everywhere I understand your building houses but you should still maintain what you're doing they don't live here so there's a lack of care for the community and the people that pay good money to live here. A pool has been damaged on the first tornado and instead of having this handled right away for all the kids that live here and pay good money to live here with their families they're more concerned about sales of building 50 to 60 more houses to make their money versus taking care of things that should have been dealt with ASAP..... read more

The company is not responsible for warranty repairs. they said to fix and no response. When they received the money, they had promises about the warranty, after the warranty they still had damage. I have made a ticket for over a month still no response from the person responsible. read more

garbage builder. within a month of moving in we already face millions of issues. electric outlet keep going down ( the electrician said this house should not even pass the city code), the toilet keeps getting clogged, not once, not twice many times, kitchen sinks keep getting clogged and back flowing to dishwashers and smells yuck, now there is a big 4x4 size mold build up in the ceiling already. The warranty service responds okay and fix things but don't do good job as I have to keep calling them for the same issues again and again. I am so frustrated. please please don't buy Taylor Morrison. read more

Taylor Morrison Homes - Mold build up within 1 month of moving to brand new house - General Contractors Near Me - Katy, Texas

horrible, disingenuous, Shotty work, can't insulate AC ducts, do not work with these people

I have been a Real Estate Broker in the Austin area for over 25 years & sell many new homes ! I was so very sad & disappointed with the last few transactions I did with my Buyers with Taylor Morrison. The Customer Service was very poor and my buyers suffered and myself as the builders customer as well, also suffered!! The recent home I represented my clients on they had a purchase price of $860K in Kyle @ 6 creeks and the year building process was horrific! Horrible communication & customer service. I listed their current home in Buda that was.also a Taylor Morrison for free because I would get paid on the new home they were purchasing. Taylor Morrison stripped my commission down to 2% and only on the base price. They also didn't give my buyers any incentive $ in the design studio and even charged them for a frameless shower etc.. on a $850K home. The communication was poor during the year process of building and my clients said they felt they were bothering the sale consultant every time they asked a question. The times ii reached out I was treated with unpleasant responses and the attitude was very negative. read more

Taylor Morrison so far has been good, house is beautiful no issues so far, however my loan officer not so good. From the beginning he was nice and helpful until at the end. He got mad because he thought I was lying about a comment with the loan title company and he raised his voice at me. Not professional and do not recommend him. Mario. read more

Taylor Morrison is not a good builder. The finished product they put out is garbage. To top it off they have a sales team that stands behind the bad product and tells you what you want to hear. Be very careful when purchasing from TM. read more

They don't stand on the expectations set by them. They try to change their words very easily, beware of them. I am having a very bad experience with them. Don't believe them until and unless you see the things are done. read more

we have lived in a Taylor Morrison home in Sugar Land for 15 years without a single issue. The only issue we had was a roof leak 12 years into the home during a major hurricane. We did not see anything break apart because of the workmanship, small things around the house act up due to the home ageing but that's about it. The house was custom built on our lot. read more

BS homebuilder that doesn't stand behind their work. Their model homes are a dream but reality is a nightmare. Be read to replace your showers in about two years when they start leaking, they don't even use waterproofing behind or cement board. I've spent over $10k just this summer fixing their BS. https://www.facebook.com/groups/taylormorrisonissues/ read more

We are extremely upset at the way Taylor Morrison/Darling Homes has handled things since our first contact with them on September 9, 2018 in our attempt to buy a new home for construction by this builder. We wasted countless hours during the last month, meeting in person and emailing with the builder's community sales manager in a particular neighborhood numerous times and going through in detail the floor plan, electrical plan, elevations, plot plans, features, upgrades options, structural options, 100+ page contract, HOA docs, and more... all for nothing. We made a purchase offer through the saleslady. She then found out from higher management that she was wrong in telling us we could build the floor plan we chose on the lot we chose. She says, it turns out, the builder was reserving those particular waterfront lots in that section for their most expensive floor plans only. So we would need to choose a different section in order to build our desired floor plan. The most expensive floor plans aren't within our intended budget, and we don't want to build on the less desirable lots in other sections with eyesores and other detractors. The saleslady then asked the Houston-area sales manager if they could make an exception for us, since she had given us wrong information and wasted so much of our time. She then told us in person and emailed us (in writing) that they were going to make an exception, but then one week later (after the saleslady strung us along -- not responding to voice messages, texts, or emails for several days, and wasting more of our time), the area sales manage told us the saleslady had misunderstood her and that the highest level of management wouldn't allow an exception, because they want to make the maximum profit by building only the most expensive floor plans. The area sales manager said it was a business decision about their bottom line. Obviously, they don't care to be true to their word or do right by the customer. If they had told us the correct information at the beginning, we wouldn't have wasted so much time pursuing a dead end. We have lost trust in this builder. Unfortunately, there's no way for us to move forward with this purchase, and we are extremely disappointed. By the way, another community sales manager in the same sales office/model home had also given us the same wrong information at our first visit, before the saleslady we worked with took over as our primary contact person. read more