My husband passed away on 5-31-20. I contact Andersen Funeral on a 6-2-20 and Monica since the…read morevery fist contact she was helpful and attentive by proving all the information needed. Always available and had an answer to every question I had. Very helpful and I believe that most of all very understanding. As you all know we are going through difficult times with the Covid-19. Other funeral homes were giving me a very hard time and they seemed overwhelmed with work and even making me upset to the point that I would end up crying. Monica instead gave me her full attention and to this point answers every call very politely. My husband's wake was 6-7-20 everything was how I would have wanted to be. Since my husband had all his family in Mexico they were able to provide a transmission of the ceremony via their Bormann Funeral Home website(same owner). Maybe in the very near future they can just have it directly through their own website address. Everyone in Mexico were able to view the ceremony online, and were very happy that they were able to say their goodbyes to my husband. It really felt as if they were present. This service can definitely be improve by increasing more light in the room so it can look less dark when it is been recorded live, just a few people told me about how it looked dark. I don't know how new this live recording is in the U.S but definitely it was truly appreciate it that they were able to provide that service. No extra cost! At other Funeral homes they are charging at least $80 dollars. My husband remains will be sent to Mexico, therefore I am still waiting for the consulate's office to give us the Go! It is not up to the funeral how fast that can be done. But do let me tell you, they take care of all the paperwork that needs to get done to make this possible. I will come back to this review and let you know what happen after that so you can have an idea of how lengthy it was, hoping is not. I am very optimistic. Andersen Funeral Home and staff, your are doing a very excellent job! And I thank you dearly for your hard work and dedication.

Thank you for everything you did for my family!!! We were so lost that day. Your attention and…read morecompassion helped us make it through. I will recommend you to all of my friends and family. Bpr Humberto

It's a difficult time and Hallowell and James helped us so much and thought of every detail…read more Compassionate staff.

Lazy, incompetent Howard fucked up my mother's funeral. Really bad…read more There was to be a local visitation Tuesday at their funeral parlor and her casket was to be shipped via airplane the next day, Wednesday, to a small town 60 miles north of St. Louis for another visitation Thursday evening and her funeral and burial on Friday. It is less than a one-hour flight from Chicago to St. Louis. On Thursday morning, the local Missouri funeral director drove to St. Louis airport to pick up her casket. When he arrived he was informed that my mother was not there. She was in Atlanta!!! It seems that Howard had decided to save himself some time and mileage and send her out of Midway Airport on Delta instead of O'Hare. Or bother to check an airline schedule. Delta did not have any direct flights to St. Louis, only flights that connected through Atlanta, their hub. Other airlines, like American, had numerous daily direct flights out of O'Hare, like the one I took the next day. Delta came up with some excuse at the airport and the director drove the 60-mile trip back home. He stopped by my cousin's house where I was staying and told us the bad news. He did not call, he told us in person. As a result of the intervention of the funeral director in Missouri, the airline was finally able to get her on a morning flight from Atlanta to St. Louis. My mother finally arrived very late Thursday afternoon, and the director drove back to St. Louis. A 120-mile round trip. She arrived in town ONE hour before the scheduled visitation. That, obviously, did not allow adequate time for preparation. When her casket was opened, he found that Howard had stuffed the large (and expensive) floral arrangement into the casket and it had leaked all its water all over her dress. She was soaking wet! The flowers were crushed and dried out and had to be repaired by the local florist. Even before these events transpired, I found Howard to be cold, distant and impersonal. He took off halfway during my mother's visitation and left some elderly couple there. At the time of her local viewing, I was also dismayed and distressed by what she looked like. Extremely poor cosmetic preparation, I had provided numerous photos but the face looked nothing like her. Just terrible. I also paid extra for a hairdresser and it looked like they did nothing more than comb her hair back, The style looked nothing like the photo. Their casket selection was lousy, ugly and overpriced. Fortunately, a couple months earlier I had found a casket on the internet that I think my mother would have been pleased with. Federal law requires funeral homes to accept caskets from outside sources, whether a different established supplier, one you make yourself or one hand-crafted by monks. This is why it is important to make at least some plans in advance, especially since the casket is one costliest items involved in a traditional funeral service and where the funeral home makes most of its money from outrageous mark-ups. The vault is another. When I returned to pick up some paperwork, I confronted Howard who was totally oblivious to the situation. He had not even bothered to follow-up to see if she had arrived. Had it not been for the diligence, persistence and caring of the destination funeral home, the situation would have been a complete disaster. Mother would have been appalled. If I had to do it all over again, I should have found a lawyer and sued the bastards. What should have been a positive memory of a dignified final service for my mother still lingers as a miserable memory.

Very big thank you to Salerno's galewood Funeral Home. An even bigger thank you to george and the…read morestaff! They have been very kind in dealing with my family at such a horrible time from making the arrangements to answering any questions we had and picking out the memory cards and casket. made such a difficult time for us a lot easier! The Funeral Home itself is clean and kept in very good condition with a pleasant atmosphere. God Bless you and Thank you.

Our family has used Salerno's for 20 years and previously haven't had a bad experience from what I…read moreknow. I was unhappy when my mother passed (Nov 2016) to have received an invoice for $1000 more then what I was quoted. The casket price was 2,000 despite the conversation I wanted to stay around 1,000. Both my Aunt and I had called George and my understanding was there was going to be an adjustment on the quote (500 but still it was something.) Recently, I found out my father had received the bill, and paid the full amount and there was no adjustment. That's fine and the service was okay, but don't lie to me about it, or if something comes up, inform me so I am not surprised. I will try to find someone different for our family in the future.

I can't fully express how grateful and appreciative I am for this funeral home. Unfortunately, this…read moreisn't the first time I've needed your services, but each experience has been handled with such care and compassion. Your kindness and humanity go far beyond what's expected--it truly means so much to me and my family. I sincerely appreciate everything you've done, and I'm so thankful for your support, your comforting words, and the exceptional service you've provided.

I just have to say Logan Square Funeral Home honestly cares a lot about there customers, not just…read moresome place who does a funeral and forgets they actually care about your situation which makes them a place that I would recommend to others. Plus the price is very reasonable.

This Funeral Home is great. They extended their hours to accommodate "working" people till 7:00 pm…read more This is place is very comfortable, clean and ha a safe place to park. They have a full kitchen, very clean bathrooms and an extra spacious chapel. At this sad time, the cost of services is optional. You have a choice of minimal to expensive. I would use their chapel and other services again.

The Martinez Funeral Home offered us wonderful peace and service. The Home offers enough space for…read moreguests to move around without feeling crowded. With such difficult news and a feeling of not knowing, the Martinez group did know. From making the arrangements to Mexico, to the great make-up work and helping with final request, I cannot thank the group enough. If you are looking for a place that offers compassion, dignity and respect look no further than The Martinez Funeral Home.

I have had prior experiences with Smith & Thomas that have been satisfactory. However, when I dealt…read morewith them on a more personal and intimate level in regards to my wife's internment, I was beyond satisfied. They presented my darling Wife to the world as being the beautiful, smiling woman that I fell in love with at Austin High all those years ago. I can't say enough on how the staff helped me through some of the most difficult days of my life. The service was handled with care and professionalism. I thank the entire staff for the way my Neicy was treated! Darryl E. Blackmon

If I could give this place zero stars I personally would. I never experienced the level of…read moredisrespect, disregard and unprofessional from a company until I did business with Smith and Thomas Funeral Home Inc. 1.) In the middle of making my dad's funeral arrangements. My baby sister was in a physical altercation with an employee of Smith and Thomas Funeral Home. No staff members apologized to the family or even attempted to remove the violent employee from the premises. I sadly was in the middle of the physical altercation and I am currently 5 months pregnant. 2.) While making our funeral arrangements the next day. The owner Mary Smith was micromanaging every step of planning process. There was constant calls and she kept demanding to have our life insurance policy brought to her. I believe these matters could have and should have been handle once we left the office. 3.) My father was not dressed in the appropriate attire that I picked out and informed the funeral director of my selection. When I asked a staff member why is my dad dressed that way. They informed me "Oh I don't know, Ms. Smith instructed me, oh there is nothing I can do". My siblings and I were faced with complete disrespect and disregard. It wasn't until I threaded to make a formal complaint that my wishes were taken seriously. 4.) During my father's visitation the owner Mary Smith, verbally attacked me. 5.) At my dad's funeral that same employee Eunice Young who attacked my sister was apart of his funeral service. Mary Smith and her staff had no regard for the disrespect and violence me and my siblings endured. Losing a loved one is a difficult time. Losing a parent is a very hard pill to swallow. A company such as Smith and Thomas Funeral Home who has been in business this long. Should have been more professionally and more respectable. Due to my siblings really wanting to use their services that is the ONLY reason we went with them. Sadly, my father Eric Smith was the vice president of Smith and Thomas Funeral Home. He worked there for 26 years. This establishment found every way possible to constantly disrespect and disregard his children. I highly advise NO ONE to use their services. Please seek peace and use another company. This is a terrible company.

I cannot express enough gratitude for the care and compassion we received from Russo's Funeral Home…read moreespecially Joe Russo. He welcomed my sibling and cousin as if they were his own family. We were never rushed, never pressured, and every single detail we asked for no matter how unique or emotional was handled with patience, respect, and understanding. Joe didn't just guide us through arrangements... he truly mourned alongside us as we said goodbye to our beloved mother. His kindness, attentiveness, and warm Italian hospitality brought comfort to our entire family during the most painful time of our lives. He understood how difficult it would be for me to let go, and thoughtfully found ways for me to participate at the end of the service so I could endure the heartbreak of saying goodbye with love and strength. That level of compassion is something I will never forget. I will forever be thankful.

In a time of need , Russo's is there unconditionally. I'm impressed with the care in which they…read moretreat the guests.

Ms. Alvarez has exceptional care from compassion to details, our first service in 1996 had our…read morefamilies respect. Our repeat services provided to our extended family gave us comfort. Thank you to her and her staff.

We had a sudden loss of a loved one. Susan was helpful in helping us with the many arrangements we…read morethought would be complicated. She and her staff handled everything in a timely manner and beautifully. We didn't feel like we were being overcharged for the wake and funeral. It was very reasonable. Thank you for your thoughtfulness during our time of loss. It was a lovely and dignified send off for our dearly departed.